Had no issues with Giggs during our 3 years as tenants however we have recently ended our tenancy and moved out. We are still yet to receive our deposit back even after extensive emails from us regarding this information. It has been over 3 months since our tenancy has ended and we are still clueless as to when it will be returned. Emails are going unanswered 90% of the time and if we do get a reply it’s as if they haven’t got a clue themselves.
Overall these last few months have been handled very unprofessionally and we are very disappointed.
Reply from Giggs & Company Estate Agent / Letting Agents St Neots: Good afternoon Josie, i believe this is in connection with Noonan Giggs. I am so very sorry you feel this way- please do call me on 01480278188, and i will be happy to assist you with this. Unfortunately DPS disputes do take a while to rectify but i can go through this with you over the phone so we can get the outcome you require. Many thanks Natalie - General Manager Noonan Giggs Property Management
In January 2017, Sam E said:
Such a great team that really work hard to give us a good experience and result when dealing with selling my home.
Excellent service and communication from start to finish. Professional, helpful, friendly staff. We appreciate the fact there was no hard selling.
In December 2014, Mr Q said:
Thank you and the team again for your expertise and seamless communication throughout the purchase of my property recently.
From start to finish I was impressed with the levels of customer service you all provided – having dealt with many estate agents in the past it was a real breathe of fresh air to deal with Giggs & Co, keep up the good work!”
In November 2014, Chris W said:
my wife and myself would like to thank you so much for all the hard work you done on our behalf and would have no problems in recommending your services to any one else
In November 2014, Lesley Y said:
> I would recommend Giggs and Company to anyone looking for a estate agent. Because their approach was always professional but with a personal touch. They take away a lot of the stress that goes with the buying and selling of your property . They always keep you informed how things are progressing. You can always talk to someone and they listen to you and sort any worries you have .
In November 2014, Paul F said:
I was very happy with the service I received. Joe was great finding us a house and Emma kept in contact with me as I would expect on a regular basis, this made life much easier for me and I was more than happy with how she helped move things along.
After such a rubbish experience with other agents it was a breath of fresh air having competant people helping at last.
Thanks very much for all of your help, please let Emma and Joe know how much we appreciate their help.
I would certainly recommend Giggs to my family and friends as I have dealt with a number of estate agents over the years but they have been by far the best. Ollie kept us up to date with how things were progressing and nothing was too much trouble for any of the staff. Matt you have a great team around you, well done
In July 2014, Mark B said:
we were very happy with the service given by Giggs and Company, from both yourself and all your staff, from first agreeing to the purchase, up to completion, you were always available to discuss any problems that arose, we would be pleased to do business with you again in the future
In July 2014, Emily A said:
We would like to say thank you for selling our property,what a great service,regular updates by friendly staff, everything went smoothly from start to finish, quick sale just took 2 weeks and for full asking price,would not hesitate to recommend you.
In July 2014, Jon D said:
Sarah and Tina exceeded all expectations in finding tenants for my property and helping me to let it.
Not only did they have a number of well qualified applicants lined up for viewings on the day the property went to market, they also gave me invaluable advice on how to present the property.
Sarah and Tina's pragmatic, knowledgeable and personal approach to lettings is refreshing and novel.
I would wholeheartedly recommend Giggs and Co to any Landlords looking for a Letting Agent.
In July 2014, Brian M said:
Following dealings with the above Company on two occasions I wish to put on record that the negotiators Tina Jakes and Sarah Whittaker have shown
Professionalism in all areas of the Lettings business….and I would whole heartedly recommend Giggs & Company as a trustworthy and gracious Agency before others that I have been involved with. May their business prosper during the years ahead !
In June 2014, Evette said:
I would like to say that I was very impressed with the service from your company throughout the sale process. You were very efficient and found a buyer in record time. Thank you very much for all your assistance, it is much appreciated.
In May 2014, Andy P said:
Last year I viewed a property that I decided to purchase, my offer was accepted and all was set for a swift completion. Unfortunately the Vendor’s circumstances meant that the sale hit a snag that would take some months to be resolved, during this time Giggs, primarily Natalie, kept me well informed and were proactive in ensuring that things kept moving, she liaised not only with myself but also the Vendor and both sets of Solicitors. Not once did I not receive a reply to an email that I had sent and when asked to Natalie rang and discussed the progress of the Sale, I personally believe that without the work that Natalie put into my purchase it would have fallen through so am very grateful for her application and effort.
In summary, I am very happy with the service I received from Giggs, particularly Natalie, they kept me informed and were always open and honest with me and were there to answer any query I presented to them, I would thoroughly recommend using them when Selling or Purchasing your next new Home.
In May 2014, Mr & Mrs G said:
After living in our current house for nearly 40 years we eventually had to come to terms with the fact that we really needed to move. We loved our house so it was very hard.
Your experienced, kind and subtle approach worked very well for us and what was most impressive was that you listened to our needs.
You found us a great house and we downsized. This all happened in the space of two months from start to finish.
We get bombarded with estate agents flyers these days, all suggesting that they can sell a house overnight. What we found with you, was that your actions speak louder than their words.
We would highly recommend you too our family and friends whenever they need to move home. We know that you will continue to succeed if you conduct yourselves in the same way and you continue to care and look after clients the way you have with us.
Matt and the whole team at Giggs and Company have been truly excellent, and I simply can't recommend them enough; their experience, knowledge, patience and vast network has made buying my first house very simple. Giggs and Co have guided me during the whole process, with the perfect balance of communication, clear-cut answers, realistic advice and thankfully no hard-sell. Matt has a vision of how modern estate agencies should operate, and from my experience, and the rate at which Giggs and Co are expanding, I'd say he's about right!
In April 2014, Wendy B said:
Our experience of Giggs & Co has been excellent. We have dealt with the company for both sales and renting since they were established. Their approach has always been very professional with a personal and understanding touch that makes you feel they are looking after your interests. They go that extra mile to make it work and they reply to your phone calls in a very polite and knowledgeable manner. Giggs & Co have made our renting experience pain free!
In March 2014, andy S said:
I just wanted to drop you both a line to say a big thank you, for your professionalism, expertise, and hard work in selling our home.
As you know the house had been on the market for some time with a number of well known estate agents in the St.Neots area, and did not sell.
Their answer to this predicament always came down to the price being wrong even though it was a figure that they had suggested.
After weighing up the pro’s and con’s we decided to put the selling of the property into your hands as you were the new guys on the block, so we were hoping you would be more pro-active. For which you proved us right.
It was not the easiest of sales due to its location, but you both worked extremely hard and were always on hand to give good advice when needed.
Thank you once again for everything you have done, and we would have no hesitation in recommending you to anyone in the future.
Wishing the whole team the very best for the future.
In February 2014, Lucy B said:
"Just a note to say a big thank you to giggs for all their hard work. Selling our house within a matter of days and finding us our ideal new home was no easy task but Matt and Ollie were exceptional and the rest of the team were just as good with all the communications between everyone in the chain and keeping on top of everything. So a big thanks from me and Graham we would highly recommend Giggs and Company. "
In February 2014, Gaynor H said:
I am very pleased with their thorough and professional service throughout. Giggs were very personable and provided great communications. Reasonable charges and very detailed inventory with photos. Extremely speedy at finding new suitable tenants, I would not hesitate to recommend their services."
In February 2014, Kevin & Monica C said:
"Giggs are a class above most estate agents. We had a number of challenges buying a property in the area due to it being listed and the fact that our solicitor was useless. This could have alienated the sellers, but Matt at Giggs kept relations good by mediating every step of the way. What is more appreciated is that he did not take sides where many estate agents would have only focused on the sale. I could not recommend them more highly."
In February 2014, Rob and Dani H said:
Just wanted to say a very big and belated thankyou to everyone at Giggs but in particular yourself and Ollie for all of your hard work with selling our house and the support you gave us during the (at times!) difficult period leading up to completion. You went above and beyond what we could have expected, from selling our house in a matter of days to sorting out all of our issues and questions it was an absolute pleasure to have been looked after by your company. You will be highly recommended by us to any friends and family who are looking to move.
In February 2014, Jo & Kyle said:
Jo and myself have really been taken back by how supportive and professional you and your team have been throughout the process and will continue to spread the word that your services are second to none!
In January 2014, David B said:
I’m sure your aware better than anyone one the reputation that Estate Agents have had over the last 20 years , And if I’m honest ( in my experience ) it was a reputation well deserved . However dealing with Giggs has been a completely different experience all together , Everyone of your exemplary staff seemed to be “ In the loop “ with every aspect of my property in Saviles Close, All information at every point in the process of selling the property was relayed to me before I ever had to pick up the phone to ask, If you said you would do something , it was done ! I can’t stress enough just how straight forward dealing with Giggs and Company has been and without any hesitation I will be recommending your services at every opportunity.
In January 2014, Emma E said:
I wanted to take the opportunity to thank Joe and Olly for selling my house and looking after me throughout the entire process. When the house went on the market initially with another agency there was plenty of interest but no serious buyers, it was only when I moved to Giggs and Co that things started to look up. Thanks to your team the house was sold, exchanged and completed all in time for Christmas. I was kept informed at every step, even when the guys had bad news to deliver. I was very happy with the way that your team handled the sale of my house and I would have no hesitations in recommending Giggs and Co in the future.