Divorce – the situation itself is stressful enough. However, the Legal Ombudsman for England and Wales has revealed that soaring costs, together with poor quality of service in divorce cases means family solicitors receive a higher number of complaints than any other, and are adding to the woes of divorcing couples.
Sadly, divorces happen, and at one of the most emotionally fragile times of your life, you could be committing to a deal that has enormous long term financial consequences. The need for support from your solicitor, whilst being kept well informed of your rights, together with a clear calculation of costs from the outset, is vitally important.
Finally, a local firm of solicitors is adopting a refreshing approach as to how they price work for their clients.
Solicitors at Oswestry firm Lanyon Bowdler have recently taken part in week long training with an internationally renowned expert, which has provided the tools to enable them to take a step back and understand what their clients really want, and then how best to price the job.
After careful consideration and agreement by both parties as to the scope of the work involved, the client will be presented with a menu of options. Choices will vary depending on the type of work, but many will include Fixed Fees and Service Level Guarantees. The clients will have the choice as to which option they prefer, without any argument.
Senior partner and head of the Family department Peter Flint said “We have made significant investments in this training, both financially and with our time. The delegates have come away feeling refreshed, motivated and enthusiastic. We don’t just sell time; we sell our experience, expertise, know-how and results. Pricing work can be complex, but it will offer a transparency for our clients and the assurance that there will be no nasty surprises.”
