There is a phrase “if you think using experts is expensive, try using amateurs.” We often get asked to put right the mistakes of self-taught carpet and upholstery cleaners in Lichfield. We really feel for these clients because a cheap job has at best cost them the price of having the job done for a second time. At worst they have a carpet or a sofa ruined and need to replace it.
The two main causes of cheap carpet cleaning misery are firstly, the carpet and upholstery cleaner doesn’t turn up, and secondly their equipment is totally inadequate for the job, and they don’t know how to use it!
Let’s take the first cause. The reason cheap carpet and upholstery cleaners don’t turn up is because they’ve had a bigger job come in. So they simply dump the client because they can earn more money at the other job. They don’t care about reputation and client care. They don’t even call to cancel.
The second cause, relating to their equipment. It is quite easy to buy an inexpensive carpet and upholstery cleaning machine. Typically entry level machines cost around £500 and it’s easy to set yourself up with a Facebook page and start trading. These machines only perform one kind of cleaning method, such as dry carpet cleaning. The machines we use are built to our spec and cost upwards of £3,200. They are the machines that trained, professional carpet and upholstery cleaners use. Tradesmen like us who know their craft.
We invest heavily in the most up to date equipment and offer seven different cleaning methods, several of which can be used on the same job. All of our technicians are fully trained and we keep on training them as new techniques and new machines become available. We encourage our technicians to improve and grow their skills, for example becoming qualified to clean fine fabrics.
When clients have suffered cheap carpet cleaning misery, they tell us things like:
My carpets are soaking wet
My carpets smell
The stains are still there
They didn’t show up to do the job
“That’s the best you’re going to get.” They said
They said, “We don’t move the furniture.”
We recently had a client say to us “I used someone else but they were nothing like your service” and guess what, the client has now come back to us and says they will never use anyone else.
When we go to a job where the client has experienced cheap carpet cleaning misery this is what we commonly find. The carpet or upholstery has been incorrectly cleaned, the wrong processes and the wrong cleaning solutions have been used. This is because cheap carpet and upholstery cleaners in Lichfield are self-taught. They are not professionally trained and unqualified. They do not know how to identify the fabric or carpet fibre. So they cannot select the correct cleaning method and cleaning solutions.
This is why carpets are left soaking wet and smelly. Not only have they not identified that the carpet is susceptible to absorbing moisture if it is wool, or a wool mix. And bad smells are caused by either not removing the stain, such as pet urine or owing to over wetting mould has begun to grow on the backing. Taking pet urine as an example, if you don’t use the right cleaning method you will just spread the invisible urine over a larger area and once the fragrance, they have used wears off the smell comes back. Some stains such as urine and blood can release airborne pathogens which have to be treated correctly.
The black edges you get around skirting boards are called filtration marks, and time and time again the experience of cheap carpet cleaning misery is being told they cannot be removed. They usually can. It just takes the know-how and the right equipment.
For all your carpet and upholstery cleaning in Lichfield please contact us on 01543 401043.
Member since: 28th October 2020
Partner at Knight & Doyle Carpet & Upholstery Cleaning.
We are expert carpet and upholstery cleaners. Our philiosophy is "Right Processes, Right Results". We have a wide range of carpet and upholstery...
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