Karen Ward has worked in the travel industry for over 30 years, including 25 years as a travel agent, 12 of which were as Manager of a local travel agency in Hertford, before she started her own business with Travel Counsellors in 2012.
The advantage of using Karen's services is that she'll take care of everything for you, whether you want to go on a cruise, an exotic holiday, a city break or a business trip. She'll sort out all your travel arrangements, from ferry, train, budget, charter or scheduled airline, or even a private jet! She can also book all the extras and add-ons you might need, such as access to airport lounges and transfers, or tickets for tours and attractions.
Having her act as your sole agent means you're guaranteed to deal with the same person all the way through. And Karen will always provide exceptional service and go above and beyond her duties. She'll help you with checking-in online and print out your boarding passes. And once you've got everything confirmed, she'll make up a document wallet with all your tickets and luggage labels – she'll even put them in the order you'll need them and add notes to remind you of anything you'll need to do.
She's also on hand to deal with any problems, however small... Recently she got an email from a customer who'd just got to Sri Lanka. The lady was on holiday with her 85 year old mother, who'd left her coat on one of the two outbound flights they'd taken. Whilst they holidayed in Sri Lanka, Karen made it her mission to find the coat. After two weeks, she finally tracked it down in Dubai and it arrived at Gatwick just a couple of hours after its owner, so although an airport reunion was impossible, she persuaded the ground handler to send it on to a very grateful lady.
Through Travel Counsellors, Karen has access to more than 1,300 colleagues across the world (with over 700 of them in the UK) who are willing to help her out in any way they can. If you need a recommendation for a good restaurant or any local knowledge that'll make your holiday easier, Karen or one of her colleagues is bound to know. So let Karen do the all work whilst you relax and enjoy your trip!
I was hoping to get to the States this May, but then along came covid. I'm so glad I'd booked my flights through Karen - she was hugely helpful and proactive, sorting things out, and keeping me informed...
Karen has done a fantastic job in arranging our trip to California in September. No matter what we asked her to do she remained calm and pleasant to deal with and did a great job in getting it organised...
We couldn't organise our family holiday whereas Karen - she knows the best destinations at a good price and organises all your paperwork for you - even completing your luggage labels!
Karen was brilliant! I wanted to book a short trip away for my Mum's birthday but didn't have time to sort it out myself. I asked Karen if she could help and she found an amazing place at a brilliant price....
Very good personal service in organising my safari holiday. Karen was efficient, thoughtful and frequently in contact to ensure my requirements were met at a reasonable price.