Motor Codes - the government supported regulatory body for the motor industry - launches Golden Garage competition to champion reputable service and repair centres and increase widespread trust amongst disillusioned UK motorists
11 February 2010: According to research by Motor Codes, which operates the UK's largest consumer code for motorists, over 14 million motorists feel short changed by their local service and repair garage. To help consumers feel more secure and allow reputable garage owners to gain the respect they deserve, Motor Codes has today launched a national competition - Golden Garages - in search of the UK's best local service and repair centres.
Survey results - highlights
"The service and repair sector historically has a bad reputation when it comes to cost," said Chris Mason, Motor Codes director. "Despite there being many very good UK garages, the public's bad experiences with some has brought about a lack of trust. There are over 6,200 garages that subscribe to Motor Codes across the country and these businesses buck the disappointed motorist trend. Customer surveys show an industry leading 91% satisfaction rate from customers visiting Motor Codes garages, we'd like every motorist to feel this satisfied."
Motor Codes operates a self regulatory code of practice for garages across the country ensuring that motorists receive consistently high standards of service. Supported by consumer groups and government, including the Department for Transport, Motor Codes will raise standards across the industry and the Golden Garages competition will play an important part in this process.
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