Henley Business School Receives Prestigious Quality Award
Henley Business School (Greenlands) has been awarded Certification to BS ISO 9001Quality Management
Alan Brand, Director of Hotel and Estate Services who led this initiative with Philip Catlow (Consultant) advised “this is a significant achievement for my team which involved setting up and implementing a quality management system which was then tested by BSI assessors during an extremely thorough 4 day assessment process. This award will compliment our other recent achievement, ISO 14001, which is focused on environmental management, together they will form the basis of our IMS, Integrated Management System. Catlow Consulting made a significant contribution as we knew that to achieve certification, we would need a facilitator with knowledge of our business and a rapport with our staff and we had worked with Catlow on a number of projects including ISO 14001.
Photo details are as follows:
Front row left to right, Kate Cama (Household Manager) Caroline Bowers (Estate Manager) Jacqui Welch (Front of House Manager)
Middle Row left to right Philip Catlow (Catlow Consulting) Dereck St Clair (Catering and Conference Services Manager)
Back row, Alan Brand!
BSI are the National Standards Body of the UK, with a globally recognised reputation for independence, integrity and innovation in the production of standards that promote best practice.
ISO 9001 is by far the world’s most established quality framework, currently being used by 1,064,000 organizations in 178 countries worldwide, and sets the standard not only for quality management systems, but management systems in general. It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement.
Member since: 9th July 2012
Hi, We are Phil and Gill Chappell. We own the Best of Henley-on-Thames. We live in Henley so would love to hear your views and opinions about all things Henley.