Local Reviews
In June 2022, Sandra Maureder said about Fermain Valley Hotel
This hotel is not 4 star. Whilst all employees are superfriendly they just seem to be a chaotic bunch of people. Everyone seems to do everything and this is where the chaos starts. Service at breakfast is a disaster (the food is delicious though), maid service in the room is not existent. They make the bed and refill the cookies. That's it. Towels are not exchanged or collected from the floor, the bins are not emptied, etc. Aivoid rooms 38&39. They are above staff rooms and the laundry and from 6am till midnight it is very noisy. The terrace is beautiful, but was maybe cleaned for the last time in 2017. Weed is growing out of every tiny gap in the building. Some might call it charming I call it laziness or no eye for detail. If this property has 3 stars and cost half of its price I wouldn't say a word, but for more than 200£ per night I expect a higher standard. A big plus: free car service around the island. Although we only found out about it after the 3rd bus didn't stop and the plans for one day were ruined and we wanted to make sure it is not happening again.
Source: tripadvisor.co.uk
In June 2022, Anon675738 said about Fermain Valley Hotel
The hotel has a rural feel, is well located close to a pleasant stony bay with good beach cafe and access to coastal walks. Only a few minutes drive into town which has a range of quality restaurants. The staff, in the main, are extremely friendly and helpful and restaurants are fine , we tried two of them. Breakfast menus choice is vast and more than adequate.we never found the lounges mentioned on the web site ( but we did not aske where they were)
All very good and would normally be OK for a return visit but our room was disappointing and not what one would expect from a “ luxury, boutique “ hotel. We had a “ gold room” , it was small, did not reflect the web site and balcony views restricted by overgrown bamboo. We realised later in the week that we had been allocated an inferior room. To make things worse two hen parties we tabled under our balcony one afternoon for drinks and games, one would expect them to enjoy themselves but the disturbance was very significant over a number of hours, afternoon and evening, they could easily have been placed elsewhere but the manager told us they wanted a sheltered spot, clearly their requirements came above those of room guests, a pity and some thought could have prevented the disturbance, one would expect such parties to enjoy themselves and make a noise.
If you stay at this hotel you will not regret it but make sure you are given the standard of room you think you have paid for.
All very good and would normally be OK for a return visit but our room was disappointing and not what one would expect from a “ luxury, boutique “ hotel. We had a “ gold room” , it was small, did not reflect the web site and balcony views restricted by overgrown bamboo. We realised later in the week that we had been allocated an inferior room. To make things worse two hen parties we tabled under our balcony one afternoon for drinks and games, one would expect them to enjoy themselves but the disturbance was very significant over a number of hours, afternoon and evening, they could easily have been placed elsewhere but the manager told us they wanted a sheltered spot, clearly their requirements came above those of room guests, a pity and some thought could have prevented the disturbance, one would expect such parties to enjoy themselves and make a noise.
If you stay at this hotel you will not regret it but make sure you are given the standard of room you think you have paid for.
Source: tripadvisor.co.uk
In July 2022, GTSSurrey said about Fermain Valley Hotel
We have stayed here many time in the past and will not doubt stay again as the location is lovely with calming sea views and a wooded setting. Staff are friendly and helpful and make any stay very pleasant indeed. Loved the food too with plenty of options to pick from and nicely cooked dishes. Lots of space in the public areas with a quiet library and long areas to relax in if the weather happens to turn wet and you don't fancy wandering out. However there are signs that the place wants a bit of paining in the outside areas with chipped paint and similar issues now starting to show. Whilst our room (a platinum) was spacious and comfortable the bath had a nasty rusted area (on the edge (there was an attempt to cover it but it had not worked) and a nasty cracked tile just inside the door. So, overall, we do love the place but the new owners need to pay attention to the details and get on top of maintenance or the hotel will be at risk of a slide down the ratings.
Source: tripadvisor.co.uk
In July 2022, Sarahbutler_7 said about Fermain Valley Hotel
We first vistied Fermain Valley Hotel when it first opened, so was looking forward to a return trip as the Hotel used to e excellent and immaculate.
On our return visit in June 22, I was surprised how dated and tired the property is, especially now under the Hand Picked Hotels group.
The Platinum room we had was huge and front of the hotel with a stunning sea view, it was clean just needs an update and some little extras for the price we paid and compared to other 4 star hotels at this price point.
There are 2 onsite hotel restaurants, the main one is Greek, which seems to be miss placed here is n my opinion, this would be much better as a Brasserie with a winder reaching menu. This is also the breakfast location, which is tale service for hot food. Breakfast was ok, but the menu is not traditional. Continental is self serve, with a limited choice of cereal, fruit and pastries.
The other restaurant is The Rock Garden, great atmosphere in here, food was good, again limited menu, mainly meat.
The common areas of the hotel, sitting room and library need a refresh and some attention. No guest were using these areas, I suspect like us it was because they were not inviting, no soul or atmosphere, it felt like sitting in an empty house. We even had to turn the light on for ourselves one evening, didn't see any staff in these areas in the 4 days we were there.
The swimming pool..... it needs serious attention (or ripping out), shabby and unloved.
Sauna - wasn't working in the time we were here.
The hotel could be stunning again, the location and views stunning, but based on the hotel, we wouldn't return unfortunately.
The staff were all lovely and knowledgable, the inclusive shuttle was a brilliant service, and the drive was lovely.
I hope this hotel is recused and brought back up to its potential.
On our return visit in June 22, I was surprised how dated and tired the property is, especially now under the Hand Picked Hotels group.
The Platinum room we had was huge and front of the hotel with a stunning sea view, it was clean just needs an update and some little extras for the price we paid and compared to other 4 star hotels at this price point.
There are 2 onsite hotel restaurants, the main one is Greek, which seems to be miss placed here is n my opinion, this would be much better as a Brasserie with a winder reaching menu. This is also the breakfast location, which is tale service for hot food. Breakfast was ok, but the menu is not traditional. Continental is self serve, with a limited choice of cereal, fruit and pastries.
The other restaurant is The Rock Garden, great atmosphere in here, food was good, again limited menu, mainly meat.
The common areas of the hotel, sitting room and library need a refresh and some attention. No guest were using these areas, I suspect like us it was because they were not inviting, no soul or atmosphere, it felt like sitting in an empty house. We even had to turn the light on for ourselves one evening, didn't see any staff in these areas in the 4 days we were there.
The swimming pool..... it needs serious attention (or ripping out), shabby and unloved.
Sauna - wasn't working in the time we were here.
The hotel could be stunning again, the location and views stunning, but based on the hotel, we wouldn't return unfortunately.
The staff were all lovely and knowledgable, the inclusive shuttle was a brilliant service, and the drive was lovely.
I hope this hotel is recused and brought back up to its potential.
Source: tripadvisor.co.uk
In July 2022, tkinrade said about Fermain Valley Hotel
Very lovely hotel in a great setting
Bit far out if you don’t have transport even with the shuttle bus service
Hotel had no atmosphere
Sunday breakfast wasn’t pleasant as waitress seemed stressed and service wasn’t great
Bit far out if you don’t have transport even with the shuttle bus service
Hotel had no atmosphere
Sunday breakfast wasn’t pleasant as waitress seemed stressed and service wasn’t great
Source: tripadvisor.co.uk
In August 2022, Sandjgardner said about Fermain Valley Hotel
I have stayed at this hotel 4 times now
Just love it
Rooms are lovely
Staff are great
Food is lovely
Only a short stroll to the beach down the hill
They offer a shuttle service which is great
St. Peter port is a lovely little town
Down by the harbour
Just love it
Rooms are lovely
Staff are great
Food is lovely
Only a short stroll to the beach down the hill
They offer a shuttle service which is great
St. Peter port is a lovely little town
Down by the harbour
Source: tripadvisor.co.uk
In September 2022, Nico said about Fermain Valley Hotel
Fermain Valley Hotel is in a lovely setting with great views and very friendly and helpful reception staff. The gardens leading down to Fermain Bay are beautiful and worth spending time exploring the various spaces. The beach itself is worth the walk down to to experience sunrise and sunset. From the beach you can also pick up the coastal walk into St Peter Port which we did as wel as the opposite direction to Marble Bay.
The only negative was that our hotel room was situated away from the main hotel overlooking the road and parking lot above a restaurant that got noisy with patrons leaving the restaurant close to midnight. To get the best experience and views, make sure you book a room in the main hotel overlooking Fermain Bay.
Breakfast was good and the staff very helpful.
Also worth mentioning is the Tea Room with a good selection of cakes and offering a traditional Afternoon Tea.
Will definitely consider a return visit
The only negative was that our hotel room was situated away from the main hotel overlooking the road and parking lot above a restaurant that got noisy with patrons leaving the restaurant close to midnight. To get the best experience and views, make sure you book a room in the main hotel overlooking Fermain Bay.
Breakfast was good and the staff very helpful.
Also worth mentioning is the Tea Room with a good selection of cakes and offering a traditional Afternoon Tea.
Will definitely consider a return visit
Source: tripadvisor.co.uk
In September 2022, Sheron said about Fermain Valley Hotel
Stayed for a week in Sept. Hotel staff are all fantastic i simply cannot fault their polite conversation and smile each day. The rooms are in meed of some care and we had 2 clean but old stained towels on 2 occasions. There was mould beginning to grow in the bathroom above the bath and the balcony needs a good brushing. There was cob webs in 2 corners of our room. This is 4 star and to be honest is desperately in need of taking in hand to improve. The staff are trying their best and that is really apparent. But stained towels, cob webs and unbrushed balconies really show a lack of attention to detail. Dirty patio doors in breakfast room, it just lacks that extra bit to bring it up. It has willing staff, although a few more would certainly help. Yes our room was serviced daily, and it smelt fresh. I do actually like the hotel and this is our 2nd visit. Yes we would go again, but it needs a bit of a boost and some love from the owners that would clearly back such hard working staff.
Source: tripadvisor.co.uk
In September 2022, louise p said about Fermain Valley Hotel
We have stayed here on several occasions.
Fantastic room with view of the sea and gardens.
Staff friendly excellent service nothing is too much trouble for them.
Food delicious and plenty.
Would highly recommend this hotel. We love it there and will be back.
Fantastic room with view of the sea and gardens.
Staff friendly excellent service nothing is too much trouble for them.
Food delicious and plenty.
Would highly recommend this hotel. We love it there and will be back.
Source: tripadvisor.co.uk
In October 2022, laurajaynecash said about Fermain Valley Hotel
Amazing one night stay at this hotel in a beautiful room with fantastic views. The breakfast was lovely with a wide selection to choose from. The room had everything you could need including ironing board and iron, coffee & tea making facilities, hair dryer, mini fridge and safe. Ema on reception was amazing so helpful and friendly.
Source: tripadvisor.co.uk