Local Reviews
In September 2020, lucy610 said about Fermain Valley Hotel
Just returned from a three night stay at the hotel.We stayed in platinum room which was spacious and had a lovely view over the bay. Everything in the hotel was very clean and all the staff we’re extremely helpful nothing too much trouble. The walk though the tropical gardens to the bay was well worth the walk back up to the hotel!
The hotel also offered the use of a driver to do airport pickups and trips to St Peters port.Peter was friendly and helpful,making staying out of town easy.
The hotel also offered the use of a driver to do airport pickups and trips to St Peters port.Peter was friendly and helpful,making staying out of town easy.
Source: tripadvisor.co.uk
In September 2020, eluff902488 said about Fermain Valley Hotel
My husband and I booked a gold room with balcony last weekend to enjoy a romantic getaway for our wedding anniversary. When we arrived on the Friday evening the outside seating areas were closed off and remained so until late Saturday evening / Sunday. We planned our day to enjoy time at Fermain bay late morning / early afternoon and anticipated a relaxing afternoon enjoying the sun on the balcony and possibly a siesta. We were greeted with a loud party and DJ playing very loud drum and bass dance music which we could hear loudly in the room even with doors and windows closed. This continued until 7pm completely ruining our afternoon. We asked for a discount on the room as it was simply not possible to sit on the balcony we had paid for nor was the outside space available to us during our stay. We negotiated a £42 discount but in hindsight that doesn’t really cut it and we won’t return. While w3 accept that any hotel will have parties at no point were we advised that a party was going on. Had we been informed when we booked we would have chosen another weekend. Had we been informed when we checked in we would have arranged our day differently. Other than that the staff were largely helpful and we enjoyed lovely meals at Buho and the rock garden.
Source: tripadvisor.co.uk
In October 2020, Tanlol said about Fermain Valley Hotel
We booked a staycations at this hotel over the weekend, we were advised when we booked 6 weeks earlier that the restaurant gets very busy so we booked a table at the same time. Our hotel room was beautiful and the start of a stay was off to a great start, we enjoyed a swim then dress for dinner at 6.45 .
We walked down to the restaurant at 6.30 and met the other members of our friends and family for the meal 7 of us in all . Once seated and after a catch up with each other and a read of the menu we asked to ordered we were told someone would be over, after a further 15 minutes we asked again to order and were told as previous but were still left waiting to place our food order. When we were finally able to order our food we were advised that the fish was no longer available so two of our party ordered the burgers but were then told there was no buns for the burgers, one person changed to chicken and we were told no chicken ! We question the reason why at 6.45 so many of the options were not available and were told it was a busy lunch time and they had run out, we asked why the supplies were not re stocked during the afternoon and given no answer, we also asked for the price to be reduced as part of the meal would be missing but this was not done. We complained to management but as yet the manager has not been in touch as promised. Great hotel but awful service in restaurant which is also very pricey .
We walked down to the restaurant at 6.30 and met the other members of our friends and family for the meal 7 of us in all . Once seated and after a catch up with each other and a read of the menu we asked to ordered we were told someone would be over, after a further 15 minutes we asked again to order and were told as previous but were still left waiting to place our food order. When we were finally able to order our food we were advised that the fish was no longer available so two of our party ordered the burgers but were then told there was no buns for the burgers, one person changed to chicken and we were told no chicken ! We question the reason why at 6.45 so many of the options were not available and were told it was a busy lunch time and they had run out, we asked why the supplies were not re stocked during the afternoon and given no answer, we also asked for the price to be reduced as part of the meal would be missing but this was not done. We complained to management but as yet the manager has not been in touch as promised. Great hotel but awful service in restaurant which is also very pricey .
Source: tripadvisor.co.uk
In November 2020, Ciara L said about Fermain Valley Hotel
Had an overnight stay in one of the treehouse rooms. Beautifully decorated room in a magical setting. The double shower was lovely. The views are spectacular from the outdoor seating area. The seating area could benefit from a little more privacy as in order to access the rooms and jacuzzi, you have to walk past each of the rooms and seating areas. That being said, the jacuzzi is a fab addition to these stunning rooms. Room service menu is limited to sandwiches and burgers but plenty of dining options in the hotel. Breakfast at Buho was great with plenty of options. Would highly recommend staying here. Great for couples but would also be fun for a group of friends to book a few rooms together.
Source: tripadvisor.co.uk
In November 2020, Lindsay F said about Fermain Valley Hotel
Went here for a girlie birthday staycation. Lovely hotel and rooms. Fabulous staff, nothing too much trouble. The food in BUHO was perfect for dinner and breakfast, saw to all of our dietary needs. Wonderful cocktails in Rock Garden and Buho. We will be back.
Source: tripadvisor.co.uk
In August 2021, LJBerry said about Fermain Valley Hotel
I have enjoyed several holidays in Guernsey. This was my first stay at Fermain Valley Hotel. My adult daughter and I booked a last minute holiday so unfortunately a “gold” bedroom wasn’t available but our “silver”bedroom was spotlessly clean, comfortable and furnished with style.
The views from the hotel terrace across the wooded valley towards the sea are stunning. Nonetheless, it was the hotel team who made the holiday memorable, the receptionists, restaurant staff, porters and management were all dedicated to ensuring guests had an enjoyable holiday.
I would recommend booking in advance for the hotel restaurants as, not surprisingly, they are popular with guests and locals alike for the relaxed atmosphere and delicious food. Meals from the restaurants are available from room service, most welcome after a long day sightseeing!
Can’t wait to return to this special hotel. Thank you for a wonderful holiday.
L.
The views from the hotel terrace across the wooded valley towards the sea are stunning. Nonetheless, it was the hotel team who made the holiday memorable, the receptionists, restaurant staff, porters and management were all dedicated to ensuring guests had an enjoyable holiday.
I would recommend booking in advance for the hotel restaurants as, not surprisingly, they are popular with guests and locals alike for the relaxed atmosphere and delicious food. Meals from the restaurants are available from room service, most welcome after a long day sightseeing!
Can’t wait to return to this special hotel. Thank you for a wonderful holiday.
L.
Source: tripadvisor.co.uk
In August 2021, suzy W said about Fermain Valley Hotel
We spent a week enjoying this fabulous hotel being looked after be Emmanuela and Lucy . They couldn't do enough for us and worked long hours always with smiles and warmth They will book restaurants and taxis for guests . Just ask them .
Source: tripadvisor.co.uk
In August 2021, djmossy said about Fermain Valley Hotel
This is a fabulous hotel set in a tranquil, scenic location with great views from the outside dining area and rooms if your lucky enough to book one. You can also walk down the Lane or through the gardens to the beach where you will also find another great little eatery with milkshakes, coffees and beers available.
If your not a beach swimmer you can enjoy the complimentary indoor pool and spa facility's
The staff are excellent and happy to do anything for you, they even brought a large bottle of Prosecco in an ice bucket with two glasses because the room wasn’t serviced the day before, we didn’t even know that the room was going to be serviced anyway.
They also provide a great free shuttle service to town and the airport and the driver Peter was just the friendliest guy (don’t forget to give him a little tip)
Lots of eating and drinking options inc the best steaks ever at the Rock garden
Wouldn’t think twice about staying here again
Thank you to all the staff for a great stay
If your not a beach swimmer you can enjoy the complimentary indoor pool and spa facility's
The staff are excellent and happy to do anything for you, they even brought a large bottle of Prosecco in an ice bucket with two glasses because the room wasn’t serviced the day before, we didn’t even know that the room was going to be serviced anyway.
They also provide a great free shuttle service to town and the airport and the driver Peter was just the friendliest guy (don’t forget to give him a little tip)
Lots of eating and drinking options inc the best steaks ever at the Rock garden
Wouldn’t think twice about staying here again
Thank you to all the staff for a great stay
Source: tripadvisor.co.uk
In August 2021, Nicola said about Fermain Valley Hotel
Wonderful views, very attentive staff, nothing too much trouble, top end in every way
Great food
Attention to detail was ideal
Restaurants very good 3 in total, food comes straight from kitchen hot, a major plus for me
Great food
Attention to detail was ideal
Restaurants very good 3 in total, food comes straight from kitchen hot, a major plus for me
Source: tripadvisor.co.uk
In August 2021, Nina P said about Fermain Valley Hotel
We really appreciated the hard work of all staff. Special thanks to Claudia and all the reception staff who always greeted us with a smile. The restaurant, maintenance and cleaning staff also worked yery hard to keep up standards. Buho restaurant fun, great cocktails in the rock garden and breakfast was spot on each morning. Popular with locals too, always a good sign.
Source: tripadvisor.co.uk