Local Reviews
In March 2020, Rachel said about Fermain Valley Hotel
My friend and I had a wonderful stay at Fermain Valley Hotel. The staff could not have been more friendly and helpful. We we chauffered around and given great tips on things to visit and restaurants etc. (Thank you Peter!). The food at the hotel was amazing with lots of choice in both reatsurants and the tea room. The pool was lovley and the views from the hotel were stunning. Cant wait to visit again!
Source: tripadvisor.co.uk
In April 2020, Sue P said about Fermain Valley Hotel
The hotel was a pleasure to stay in and we would certainly go back.The shuttle service was a much appreciated service and both drivers were friendly and more than helpful.The breakfast choice was excellent and once again the staff helpful and friendly.
Source: tripadvisor.co.uk
In July 2020, Bethany said about Fermain Valley Hotel
We stayed here for 4 nights. Lovely hotel, clean rooms, good breakfast and a great indoor swimming pool and cinema. The staff were very friendly. Rooms can get quite hot, however the hotel can provide fans. Peter who drives the free shuttle bus to St Peter Port and the airport goes above and beyond and gives good recommendations. Overall, a very good hotel and we will definitely be back!
Source: tripadvisor.co.uk
In August 2020, 1Manxman said about Fermain Valley Hotel
Just like to same what a lovely hotel this was to stay. What made it perfect was the wonderful staff. Nothing was too much trouble and very helpful in every way.
It was a great thing to have a complimentary shuttle wherever you wanted to go.
There were two men in particular who were absolutely fantastic. We will definitely return again to this outstanding hotel
It was a great thing to have a complimentary shuttle wherever you wanted to go.
There were two men in particular who were absolutely fantastic. We will definitely return again to this outstanding hotel
Source: tripadvisor.co.uk
In August 2020, Helen H said about Fermain Valley Hotel
We are having a week in this lovely hotel,via the IOM air bridge agreement. Guernsey is lovely and scenic, but our hotel Fermain Valley is excellent,food superb, if you can book room overlooking the valley to the sea with balcony. It truly makes all the difference! The restaurants comprise of The Rock Garden Steakhouse, excellent in every way,The Buho Latina is again excellent food and great vibe, Ocean Greek Eats is for our next meal, which no doubt will be just as good! There was a BBQ on the patio for residents and non residents on certain Saturday Saturday lunch times. All you can eat!! Staff are friendly, helpful and very hardworking, due to Covid issues, the owner has explained how hard, it's been to get staff onto the island for work, with quarantine at both sides of travel.But they have managed thus far.Well done guys, credit to the hospitality industry and yourselves, working long hours.Beautiful furnishings and decor throughout,indoor swimming pool,small cinema with request films via DVD,fabulous garden walk, courtesy bus for residents,tea room,library, lounge area, rooms are not large, but spotlessly clean throughout. They even have their own Escape Rooms,four rooms built as a plane crash,moving into the jungle and beyond!! We will be back definitely.Thank you.
Source: tripadvisor.co.uk
In August 2020, Monique I said about Fermain Valley Hotel
Me and my partner were so impressed as we stayed in the tree house rooms which were so unique and an amazing experience! Lovely food, helpful staff and a great service where they offer free taxis to anywhere on the island. The photos of the hotel and lovely view are not remotely misleading, it really is that nice! The hot tub and pool is also such a lovely way to relax in the evenings. Couldn’t recommend it more if you’re going to guernsey.
Source: tripadvisor.co.uk
In August 2020, Oli said about Fermain Valley Hotel
We (myself, Wife and 20 month old) stayed here for 4 nights recently.
The good:
Restaurant staff were very friendly and attentive. The breakfast staff remembered our coffee orders and daughters breakfast after the first day. The waiters at the Rock Garden Steakhouse were very friendly and accommodating.
The food was very nice, various breakfast options were available and all were tasty. Steakhouse food was good, and the menu had plenty of choice. We didn't get chance to eat at the Mexican restaurant (more on that below).
Room cleanliness was very good (even after the mess a 20 month old makes) and the hotel has a nice lounge area with comfy sofas made the evenings a little more enjoyable.
The bad:
The reception staff were quite cold and abrupt, no information was offered about the hotel/restaurants/shuttle service - the information was only given if you asked.
On arrival we asked if the crib we had requested was in the bedroom and was told it was definitely in there, when we got to our room it wasn't there (this is common across many hotels we have stayed in and it always amazes me that hotels cant manage this), i tried ringing reception 4 times and it cut out every time. I went back down and asked the receptionist to ahve one bought up and she said she would ring housekeeping, wrote a note and started serving next customer - 1 hour later and another visit to reception and we eventually got the crib - it was 5pm by this time and our toddlers nap routine was completely out of the window.
The room (room 28) - we had paid for a "Platinum" room, the bedroom itself was extremely large, however, most of it was wasted space. The bathroom was in the eves of the building and only had a bath and a shower head over the bath, because of the eves you couldnt stand up for a shower so had to sit in the bath to shower. I saw another of our parties Platinum room which had bathroom (Bath and walk in shower), separate WC and two closet areas, much nicer and i would suggest that the room we had was only called a Platinum room due to the unuseable size and sea view.
Room service/Takeout - on the Thursday of our stay the rest of our party went out for dinner and we stayed in to let our little one sleep, we sat in the lounge and tried to order a takeaway from the mexican restaurant, Buho. Despite the website saying they did takeaway there was no anser on the 3 occasions we rang and when we asked at reception if the could help they said, quite unhelpfully, that they were fully booked and our only option was the room service menu - the room service menu was extremely limited and quite pricey, in the end we opted for a thai takeaway.
Overall thoughts:
Great location for exploring St Peter Port, however, a few parts of the experience let down the whole place and thus i wouldn't say it was 4 star. Would i go back...probably not.
The good:
Restaurant staff were very friendly and attentive. The breakfast staff remembered our coffee orders and daughters breakfast after the first day. The waiters at the Rock Garden Steakhouse were very friendly and accommodating.
The food was very nice, various breakfast options were available and all were tasty. Steakhouse food was good, and the menu had plenty of choice. We didn't get chance to eat at the Mexican restaurant (more on that below).
Room cleanliness was very good (even after the mess a 20 month old makes) and the hotel has a nice lounge area with comfy sofas made the evenings a little more enjoyable.
The bad:
The reception staff were quite cold and abrupt, no information was offered about the hotel/restaurants/shuttle service - the information was only given if you asked.
On arrival we asked if the crib we had requested was in the bedroom and was told it was definitely in there, when we got to our room it wasn't there (this is common across many hotels we have stayed in and it always amazes me that hotels cant manage this), i tried ringing reception 4 times and it cut out every time. I went back down and asked the receptionist to ahve one bought up and she said she would ring housekeeping, wrote a note and started serving next customer - 1 hour later and another visit to reception and we eventually got the crib - it was 5pm by this time and our toddlers nap routine was completely out of the window.
The room (room 28) - we had paid for a "Platinum" room, the bedroom itself was extremely large, however, most of it was wasted space. The bathroom was in the eves of the building and only had a bath and a shower head over the bath, because of the eves you couldnt stand up for a shower so had to sit in the bath to shower. I saw another of our parties Platinum room which had bathroom (Bath and walk in shower), separate WC and two closet areas, much nicer and i would suggest that the room we had was only called a Platinum room due to the unuseable size and sea view.
Room service/Takeout - on the Thursday of our stay the rest of our party went out for dinner and we stayed in to let our little one sleep, we sat in the lounge and tried to order a takeaway from the mexican restaurant, Buho. Despite the website saying they did takeaway there was no anser on the 3 occasions we rang and when we asked at reception if the could help they said, quite unhelpfully, that they were fully booked and our only option was the room service menu - the room service menu was extremely limited and quite pricey, in the end we opted for a thai takeaway.
Overall thoughts:
Great location for exploring St Peter Port, however, a few parts of the experience let down the whole place and thus i wouldn't say it was 4 star. Would i go back...probably not.
Source: tripadvisor.co.uk
In August 2020, HWBIOM said about Fermain Valley Hotel
A lovely four star hotel, in a lovely setting. The staff could not do enough for you. Has a shuttle bus for local pick ups and setting down which is much appreciated. Very hot weather mde the bedrooms hot during the night, but the hotel provided an oscillating fan, which was appreciated. A lnice touch was the sherry that was provided in each room. Decor and standard of furnishings was excellent, but wifi was a bit iffy at certain time of the day and in some locations around hotel. Hotel on a hill and built into the hillside, so for those with walking issues it could prove a bit difficult, so you might need to rent a car for your stay, and whilst hotel had a lift (elevator) there were also steops inside the hotel which had to be nogotiated.
Source: tripadvisor.co.uk
In August 2020, edwardpF7036XH said about Fermain Valley Hotel
All of the staff at the hotel were extremely helpful and thoughtful and some going above and beyond. The hotel facilities were very good. Particularly liked the Rock Garden restaurant. Gluten-free options available and staff were aware of it.
There was no requirement to wear face masks required because Guernsey has been Coronavirus-free for months. Even though this was the case there was handgel available and it was regularly cleaned throughout.
There was no requirement to wear face masks required because Guernsey has been Coronavirus-free for months. Even though this was the case there was handgel available and it was regularly cleaned throughout.
Source: tripadvisor.co.uk
In September 2020, Ann B said about Fermain Valley Hotel
Set in it's own gardens, this boutique hotel's location was perfect for us to explore the island's coastline. The double room, with beach/valley view from balcony was kept immaculately clean. The three restaurants, we couldn't fault. A big plus was the complimentary shuttle bus into SPP and nearby surrounding areas. Both drivers provided us with insights into the area enroute. Staff overall could not do enough for us. Even though we had 9 nights there, we didn't get a chance to use the pool or cinema the-weather was sooooo good. Should a future opportunity to return present itself, we would certainly stay here again.
Source: tripadvisor.co.uk