Local Reviews
In May 2018, DoMeAFavour said about St Pierre Park Hotel
This hotel is in a great location on the outskirts of St. Peter Port and is pleasantly situated in immaculately maintained lakeside grounds.
Not a great start to our holiday when the receptionist tried to tell us about extra charges rather than double checking first that the booking was for two people rather than the one person that the room had been made up for. Soon resolved though.
Nice well appointed suite, but be aware that the terrace we had was overlooked by both the neighbouring room and by the rooms upstairs. Certainly not as private as some might prefer.
Bed, linens and housekeeping to a high standard. No turndown service here, which we thought was surprising given the level of service this hotel tries well to achieve.
Superb assistance from the maintenance manager (Peter) over a minor bathroom issue and he was very helpful with car parking arrangements too.
Breakfast was an excellent selection from the hot and cold buffet, together with some speciality items available to order at no extra charge. Interaction with the serving staff was minimal though.
The real highlight for us was dinner on half board each night. OUTSTANDING. Superb choices for each of three courses and all very tasty and well presented. Our waiter every evening was Mareks and he could not have been more polite, courteous, efficient and friendly. A real example to other hotels and restaurants as to how it should be done. Thank you to Mareks and to the kitchen staff.
Highly recommend this hotel, and make sure you have dinner here too.
Not a great start to our holiday when the receptionist tried to tell us about extra charges rather than double checking first that the booking was for two people rather than the one person that the room had been made up for. Soon resolved though.
Nice well appointed suite, but be aware that the terrace we had was overlooked by both the neighbouring room and by the rooms upstairs. Certainly not as private as some might prefer.
Bed, linens and housekeeping to a high standard. No turndown service here, which we thought was surprising given the level of service this hotel tries well to achieve.
Superb assistance from the maintenance manager (Peter) over a minor bathroom issue and he was very helpful with car parking arrangements too.
Breakfast was an excellent selection from the hot and cold buffet, together with some speciality items available to order at no extra charge. Interaction with the serving staff was minimal though.
The real highlight for us was dinner on half board each night. OUTSTANDING. Superb choices for each of three courses and all very tasty and well presented. Our waiter every evening was Mareks and he could not have been more polite, courteous, efficient and friendly. A real example to other hotels and restaurants as to how it should be done. Thank you to Mareks and to the kitchen staff.
Highly recommend this hotel, and make sure you have dinner here too.
Source: tripadvisor.co.uk
In May 2018, Fred G said about St Pierre Park Hotel
My experience with this hotel started well, as when booking we wanted a family room, the staff I spoke to were so helpful and gave honest and sound advice on selecting our room.
We arrived early, as we came off the ferry at lunchtime and our room was already made up for us, so we checked in.
Our first impression was good, the staff, again were friendly and helpful and we were made to feel welcome. We found our room, the family suite and it was a good size and very smart. The room was large and airy and the bathroom was a good size too with a lovely shower.
We did have a few issues whilst staying here, one with noise, from a private function and one with the food we ordered in the bar, on the same evening. I believe the kitchen was stretched, due to being busy preparing for the private function but we only ordered basic food and my chips weren't cooked enough and one of my Wife's crab cakes, along with the side of onion rings were cold. The issues were dealt with quickly and with no trouble, but it did put us off eating in the restaurant.
There were a couple of issues with our room as well, nothing major and, probably not worth mentioning, had we not had the other experience as well. All in all it was not what we would have expected, from a 4 Star hotel, but I understand it is due to be refurbished next year.
We saw the Manager, in reception, on our way to breakfast the next morning and he asked if we were enjoying our stay, we mentioned the problems with dinner and the noise, from the previous night and he was extremely apologetic and dealt with the situation with such professionalism and courtesy.
I accept that every business makes mistakes and believe that the way they deal with issues, if they do arise is as important as trying to prevent them in the first place. We were so pleased with the response we got, from all the staff involved that we were probably, then even more impressed with the hotel than if we'd had no issues at all. So despite these issues I am still giving the hotel, and her staff a full, 5 star review and we will be back.
The facilities in the hotel are fantastic, the pool is beautiful and the grounds are stunning. Breakfast was great, with the best selection I've seen in a breakfast buffet. Everything on the hot selection was excellent quality and well cooked and nothing was left hanging around for long, so always fresh.
We arrived early, as we came off the ferry at lunchtime and our room was already made up for us, so we checked in.
Our first impression was good, the staff, again were friendly and helpful and we were made to feel welcome. We found our room, the family suite and it was a good size and very smart. The room was large and airy and the bathroom was a good size too with a lovely shower.
We did have a few issues whilst staying here, one with noise, from a private function and one with the food we ordered in the bar, on the same evening. I believe the kitchen was stretched, due to being busy preparing for the private function but we only ordered basic food and my chips weren't cooked enough and one of my Wife's crab cakes, along with the side of onion rings were cold. The issues were dealt with quickly and with no trouble, but it did put us off eating in the restaurant.
There were a couple of issues with our room as well, nothing major and, probably not worth mentioning, had we not had the other experience as well. All in all it was not what we would have expected, from a 4 Star hotel, but I understand it is due to be refurbished next year.
We saw the Manager, in reception, on our way to breakfast the next morning and he asked if we were enjoying our stay, we mentioned the problems with dinner and the noise, from the previous night and he was extremely apologetic and dealt with the situation with such professionalism and courtesy.
I accept that every business makes mistakes and believe that the way they deal with issues, if they do arise is as important as trying to prevent them in the first place. We were so pleased with the response we got, from all the staff involved that we were probably, then even more impressed with the hotel than if we'd had no issues at all. So despite these issues I am still giving the hotel, and her staff a full, 5 star review and we will be back.
The facilities in the hotel are fantastic, the pool is beautiful and the grounds are stunning. Breakfast was great, with the best selection I've seen in a breakfast buffet. Everything on the hot selection was excellent quality and well cooked and nothing was left hanging around for long, so always fresh.
Source: tripadvisor.co.uk
In May 2018, Louthman said about St Pierre Park Hotel
Great hotel very clean and well presented, all staff very friendly and polite excellent breakfast every morning couldn’t fault anything, very close to the main town will definitely return next time we visit Guernsey, I think Alex needs a mention as he is very good at his job especially at breakfast
Source: tripadvisor.co.uk
In May 2018, Nick P said about St Pierre Park Hotel
Returned a year after our last visit. Even better than I remembered it to be. Very helpful and friendly staff, good comfortable room with views of the well laid out and maintained grounds. Good food, pleasant lounge and restaraunt, a good place to stay.
Source: tripadvisor.co.uk
In May 2018, Ken A said about St Pierre Park Hotel
First impressions were of a very nice looking 4 star hotel - then it went downhill from there. Firstly Reception was a zoo, then we did not get the room we booked online - an alternative of same price but different; Whilst the public areas are probably 4 star standard, the rooms are in need of refurbishment and only of 3 star standard at best. Our room, whilst prepared well upon entry, had clearly not been properly cleaned in a long time. Privacy was not brilliant - a walkway outside had lose slabs which were noisy every time someone walked by; Food was average at best - bar snack were the best option, breakfast display was not very appetising; staff were Ok - one or two were very good - especially the porter who looked after our luggage upon arrival, the rest needed a lot of training - even in the basic skills of being a waiter; priority seems to be given to group bookings rather than individual guests - we actually complained about that but without much success. sorry - we won't be going there again in a hurry.....
Source: tripadvisor.co.uk
In May 2018, stuart_gray said about St Pierre Park Hotel
Have just returned from a 5 night visit.
Very prompt check in receptionist very helpful answering all our questions.
Room was perfectly adequate clean and all we needed. Overlooking the car park but no noise noticed.
Very good breakfast selection - buffet style but can order fresh items of separate menu. Plenty of tea and coffee.
Didn’t have any other food at hotel apart from the function we attended on Saturday night. This food was lovely apart from the panna cota which was more like custard.
Hotel very well placed to get local 41 or 42 bus into town each trip just £1.
Very good bus service and so helpful used it several times.
Spa and pool area lovely but disappointed as steam room not very hot.
Overall a very pleasant stay and would definitely return
Very prompt check in receptionist very helpful answering all our questions.
Room was perfectly adequate clean and all we needed. Overlooking the car park but no noise noticed.
Very good breakfast selection - buffet style but can order fresh items of separate menu. Plenty of tea and coffee.
Didn’t have any other food at hotel apart from the function we attended on Saturday night. This food was lovely apart from the panna cota which was more like custard.
Hotel very well placed to get local 41 or 42 bus into town each trip just £1.
Very good bus service and so helpful used it several times.
Spa and pool area lovely but disappointed as steam room not very hot.
Overall a very pleasant stay and would definitely return
Source: tripadvisor.co.uk
In May 2018, Geoffrey B said about St Pierre Park Hotel
This hotel sells itself very highly
If you visit make sure they have no functions on this is their main business
If a function is on you get relegated to a small bar down stairs
Also if you eat in the bar which we did twice, on the first time the food was sub standard but they didn’t charge because we hardly ate any of it
We decided to have an early dinner on our fifth night we had Fish and Chips which were on the menu asthick cuthand made chips - they were frozen chips !!!! We paid our hotel level bill and left at this point we gave up as a bad job
Room cleaners never did the same job twice, forget water or towels etc etc
Couldn’t recommend wouldn’t return
L
If you visit make sure they have no functions on this is their main business
If a function is on you get relegated to a small bar down stairs
Also if you eat in the bar which we did twice, on the first time the food was sub standard but they didn’t charge because we hardly ate any of it
We decided to have an early dinner on our fifth night we had Fish and Chips which were on the menu asthick cuthand made chips - they were frozen chips !!!! We paid our hotel level bill and left at this point we gave up as a bad job
Room cleaners never did the same job twice, forget water or towels etc etc
Couldn’t recommend wouldn’t return
L
Source: tripadvisor.co.uk
In May 2018, Peter R said about St Pierre Park Hotel
Booked online and arriving off the Condor ferry we had the pleasure of meeting Joanna at the front desk. Professional, informative and caring she made check in easy. Throughout our 4 night stay she continued to make our stay pleasant, a great advocate for the hotel. I have stayed in many hotels but what we found surprising was the consistent quality throughout and that includes, maintenance, cleanliness and food along with a well motivated staff, including Sandra and Ana in the Terrace bar. The pool and spa are excellent and of course the landscaping is superb, def return !!
Source: tripadvisor.co.uk
In June 2018, TopCat_Mum1 said about St Pierre Park Hotel
Have recently returned from a 5 night stay here with hubby and 2 teenagers and everyone had a lovely, relaxing holiday. The 2 rooms we had were great, clean, comfortable and well equipped, 1 room had a coffee machine and large balcony which was really nice. The housekeeping service was excellent with a daily clean, restock and turn down service, with friendly housekeeping staff, especially the lovely lady that looked after us so well all week. The breakfast was very good, with a very good variety and selection of: juices, smoothies, fresh fruit, continental breakfast and cooked breakfast from the buffet. You can order from the menu too, which included pancakes which the kids enjoyed. Breakfast service was good and tables well set out. The kids loved using the pool, the only downside being that my 15 year old could only use it in restricted hours in the morning and evening, which was really frustrating for him, his 17 year old brother wasn't allowed to supervise him either which was a bit annoying as they are good swimmers and I was happy to manage the risk of no life guard supervision myself, so these strict rules are something to be aware of if visiting with children. They were also strict about no under 16s in the hot tub even though I was supervising. We had lovely views and balconies over the garden but were near the road which does get noisy with traffic from 6.30, but that can't be helped and shutting the patio door at dawn and earplugs helped! Overall had a fantastic stay and would highly recommend.
Source: tripadvisor.co.uk
In June 2018, James H said about St Pierre Park Hotel
We stayed here as part of a large group for the late May bank holiday weekend. Very pleasant stay, the room was high up facing the car park, the only noise came from the large prom party taking part in the large function room on the first night. Lots of very drunk youngsters having a good time. Our double bed was large and very comfortable, the room clean and we used the kettle to make tea and coffee. There’s a Waitrose just over the road from the entrance and the bus stop into town right there too. Great place to stay. The food was good (we had organised meals in the evening) and the quality was excellent. Sitting in the bar the food there looked very popular, the pizza seemed the most popular choice. Full English breakfast each morning was plentiful very good selection of fruit, hot foods. My only issue was probably not enough waiting staff, getting extra coffee or butter at breakfast was never easy and always a wait. Would I stay here again. Yep we’ll be back
Source: tripadvisor.co.uk