Local Reviews
In July 2014, Jane G said about Fermain Valley Hotel
This is a stunning hotel which is let down by only 2 things.
1 the flight path for the island goes directly over the hotel and the first flight is at 6.30 am. I wouldn't mind this if the hotel owned up to it and reduced their prices accordingly.
2. the hotel staff (apart from Magdalena) are completely disinterested and not at all friendly. This is in complete contrast to other hotels and restaurants we visited during our stay.
Otherwise this is a great base from where to explore the island.
1 the flight path for the island goes directly over the hotel and the first flight is at 6.30 am. I wouldn't mind this if the hotel owned up to it and reduced their prices accordingly.
2. the hotel staff (apart from Magdalena) are completely disinterested and not at all friendly. This is in complete contrast to other hotels and restaurants we visited during our stay.
Otherwise this is a great base from where to explore the island.
Source: tripadvisor.co.uk
In July 2014, Richard G said about Fermain Valley Hotel
This is a difficult review to write. Fermain Valley Hotel has everything going for it; fabulous location, very fine room, especially the Platinum Level, beautiful views from the terrace,....BUT the staff could be so much better. It's not that they don't care...they just need more training for consistency! There were no smiles or a warm welcome when we checked in. The staff appeared very frazzled even though the hotel is not very large. One morning we asked for more coffee...4 times, and never did receive it! There were a few moments when we felt like in a "Faulty Towers" episode; albeit, a luxury one! I know with a few tweaks here and there this hotel can be at the very top on the Island for sure! I wish them the best.
The Cliff Walks on this side of the island are superb and walkable from the hotel.
The Cliff Walks on this side of the island are superb and walkable from the hotel.
Source: tripadvisor.co.uk
In July 2014, philipjordan said about Fermain Valley Hotel
Three day stay in a gold room with balcony
Location. elevated position with distant views of the sea and surrounded by trees
Room- small and not air-conditioned, although fan provided on request.
Restaurant- some dishes excellent but some disappointing.
Public areas- Lounge comfortable and well appointed. Summer terrace area lacked ambiance and alfresco dinning (particularly dinner) off wooden slatted tables detracted form the experience.
Relaxation area limited with only three loungers or comfort chairs left little for a summer outdoor experience.
Staff- faultless and very helpful.
Location. elevated position with distant views of the sea and surrounded by trees
Room- small and not air-conditioned, although fan provided on request.
Restaurant- some dishes excellent but some disappointing.
Public areas- Lounge comfortable and well appointed. Summer terrace area lacked ambiance and alfresco dinning (particularly dinner) off wooden slatted tables detracted form the experience.
Relaxation area limited with only three loungers or comfort chairs left little for a summer outdoor experience.
Staff- faultless and very helpful.
Source: tripadvisor.co.uk
In July 2014, meandmybloke said about Fermain Valley Hotel
We had an extremely relaxed week at Fermain Valley Hotel and found the staff to be very friendly and helpful. If we rang reception for anything it was dealt with immediately. We ate twice in the Ocean Bar which we enjoyed but the highlight was our meal in the Rock Garden as the steaks were the best we have ever had. There were one or two hiccups with breakfast but if the buffet breakfast is not to your liking the waiters are quite happy to ask the chef to cook your bacon and sausage for you, eggs are done this way at all times. The pancakes and crispy bacon were brill. The flightpath did not bother us at all and even though it was a hot week we did not need air conditioning in the room as leaving the window open was sufficient. We had a gold room with balcony and must admit a little TLC is required with regards to stains on the carpet and one of the chairs and peeling paint on the inside of the bathroom door. But this did not spoil it for us. Robert, the Manager, is very approachable and has a good team. We did not use the pool enough but did enjoy our visit. The cinema is quite large and is in The Venue building separate from the main hotel. The walk to the beach is downhill through shaded woodland opening out to the beach cafe and the spotless shaled bay. Little touches like the decanter of sherry and fresh fruit daily and the fudge on arrival are very welcome. We would love to stay again if in Guernsey in the future.
Source: tripadvisor.co.uk
In August 2014, cambridgetravller said about Fermain Valley Hotel
First, the gold rooms are not the only ones with a balcony. We had a platinum, which was large and a balcony directly overlooking the bay. Whereas, to me if the gold rooms were not in the right position, you would not see the bay and they are a lot smaller that is why they are cheaper.
We ate in the Ocean restaurant our first night from a la carte menu, so food was very good even though service slap dash. Surprisingly no bread supplied on the table and was told we could have some but it is not standard to offer, very strange! We ate out the remainder of our time, as Guerney has so much to offer in the way of lovely restaurants. Breakfast was hit and miss but quite a good choice.
Our room was very hot and stuffy which the management knew about as we brought it to their attention straightaway. A fan had been supplied which did not really help. Apparently, it was to do with the warm weather Guernsey was having, but by looking at previous reviews, this is not the first time Guernsey has had the sun, thus making the rooms very uncomfortable in the past also! The management are looking at getting air con units in, so there must have been many complaints. TLC was needed in our room 27, again this has been brought to the attention of the management so we will not go into any detail as they know the problems.
The few times we tried to use the courtesy bus, it was unavailable, even though when we returned to the hotel it was parked up, unused. So take that service with a pinch of salt. You can definitely use it for the airport run.
The walk to St Peter Port from the hotel is approx 40 minutes but not for those with difficulty in walking as it is up and down hill, breathtaking as it is.
The hotel is right in the flight path, so be prepared for the odd plane overhead. Some reviewers have been going over the top regarding the plane noise but they were not going over every 10 minutes!
Finally, I must compliment Lukas, the airport driver and Daniel on the front desk. What excellent customer service given by both of them and perfect gentlemen.
We shall not be returning to this hotel.
We ate in the Ocean restaurant our first night from a la carte menu, so food was very good even though service slap dash. Surprisingly no bread supplied on the table and was told we could have some but it is not standard to offer, very strange! We ate out the remainder of our time, as Guerney has so much to offer in the way of lovely restaurants. Breakfast was hit and miss but quite a good choice.
Our room was very hot and stuffy which the management knew about as we brought it to their attention straightaway. A fan had been supplied which did not really help. Apparently, it was to do with the warm weather Guernsey was having, but by looking at previous reviews, this is not the first time Guernsey has had the sun, thus making the rooms very uncomfortable in the past also! The management are looking at getting air con units in, so there must have been many complaints. TLC was needed in our room 27, again this has been brought to the attention of the management so we will not go into any detail as they know the problems.
The few times we tried to use the courtesy bus, it was unavailable, even though when we returned to the hotel it was parked up, unused. So take that service with a pinch of salt. You can definitely use it for the airport run.
The walk to St Peter Port from the hotel is approx 40 minutes but not for those with difficulty in walking as it is up and down hill, breathtaking as it is.
The hotel is right in the flight path, so be prepared for the odd plane overhead. Some reviewers have been going over the top regarding the plane noise but they were not going over every 10 minutes!
Finally, I must compliment Lukas, the airport driver and Daniel on the front desk. What excellent customer service given by both of them and perfect gentlemen.
We shall not be returning to this hotel.
Source: tripadvisor.co.uk
In August 2014, Alexawortley said about Fermain Valley Hotel
I had the pleasure to stay in this Hotel in February. We had originally planned to go in May however due to a family health issue the holiday had to be brought forward. This was done without any problem at all. The Hotel was absolutely superb as were the staff. The views of the ocean were breath taking. Food was delicious. Due to the bad weather our ferry was cancelled until the following day. We explained this to the hotel and they were wonderful. We stayed another night, I could easily have stayed a lot longer. I definitely plan to return to this hotel.
Source: tripadvisor.co.uk
In August 2014, thesheenapunk said about Fermain Valley Hotel
Wery hot room! The ventilation system was extremely loud, and the balcony door in our family room was straight above their popular restaurant Rock garden. You could also hear the planes pretty good from the room. A strange place to locate guests visiting with an infant.
The room was spacious and pretty, and except for the heat and noice, and the fact that the TV that was hanging wery "child-friendly" approxomately 60 cm from the floor, it was a good family room. Hotel staff was friendly. Hotel was clean. Breakfast good! Swimmingpool was ok. In need of a bit maintenance where the mosaiq was falling off the walls. Coach to the airport was excellent, and they provided a child seat for us.
All in all it was ok, but would not go back, as the price indikates that it should be a bit more than ok. Maybe it would be better in the winter...
The room was spacious and pretty, and except for the heat and noice, and the fact that the TV that was hanging wery "child-friendly" approxomately 60 cm from the floor, it was a good family room. Hotel staff was friendly. Hotel was clean. Breakfast good! Swimmingpool was ok. In need of a bit maintenance where the mosaiq was falling off the walls. Coach to the airport was excellent, and they provided a child seat for us.
All in all it was ok, but would not go back, as the price indikates that it should be a bit more than ok. Maybe it would be better in the winter...
Source: tripadvisor.co.uk
In August 2014, Victoria R said about Fermain Valley Hotel
Stayed here for 3 days to attend a friends wedding. The reception was also held at the wedding which made it extra convenient. We stayed in a gold room with a lovely balcony view. The room was lovely, and the little touches like the toiletries, sherry, bottled water and fruit really were the icing on the cake. The staff really go out of their way to help and nothing is too much trouble. They even provide a shuttle bus for residents. Lovely quiet beach about 20 mins walk from the hotel too. I wouldn't hesitate to return to this hotel if I visit guernsey again. I can surely say this is the best hotel I have ever stayed in!
Source: tripadvisor.co.uk
In August 2014, Tim D said about Fermain Valley Hotel
Stayed in the fermain valley with our 2 sons in the family room. overall a lovely experience with very attentive staff. However like other reviews there are a few annoying issues with the family room.
Namely noise and smoke from the bar below and noisey ineffective air con.
It also seemed to us that the restaurant staff were all either new or just uncooordinated. It took more than an hour to get our starter one night. The restaruant seemed in disarray this night while the restaurant manager was playing games on the computer in reception.
HOWEVER things got steadily better and by the end it was certainly living up to its star rating.
We would definitely return.
Namely noise and smoke from the bar below and noisey ineffective air con.
It also seemed to us that the restaurant staff were all either new or just uncooordinated. It took more than an hour to get our starter one night. The restaruant seemed in disarray this night while the restaurant manager was playing games on the computer in reception.
HOWEVER things got steadily better and by the end it was certainly living up to its star rating.
We would definitely return.
Source: tripadvisor.co.uk
In August 2014, 902Dean said about Fermain Valley Hotel
A luxury hotel distinguished by its first-rate staff who go to great efforts to make you feel welcome. We had a gold room with balcony overlooking the garden and with a sea view. The room, although a little 'tight' with the amount of furniture in it, was very comfortable. The hotel is older than some and lacked the multiplicity of power points that appear in establishments built more recently but was adequate in this respect. Great service and attention to detail. One could relax inside or outside on the serviced patio area. A choice of two restaurants with good food. A very peaceful location with a frequent bus service into St Peter Port for those without a car. We enjoyed the cliff walk into the town. Strongly recommended.
Source: tripadvisor.co.uk