Local Reviews
In August 2023, Allan P David W said about Old Government House Hotel & Spa
A beautiful hotel matched by the staff who are approachable professional and look after you extremely well. Stayed for a weekend, unfortunately our first room a Queen room no 314 was not what we expected at the rear of the hotel with a pretty dire view small and could do with updating. Once we contacted reception we were moved to a lovely room 218 with great views of the pool sea and harbour at a cost. Breakfasts were well presented cooked to order plus plenty of choice with the most wonderful and friendly staff. We dined in the specialist curry restaurant, the menu is slightly limited but the food was amazing again coupled with a terrific manager and staff. The only downside was our last night which was a birthday treat which unfortunately was not up to standard in the Trattoria restaurant, short staffed long waits even though it was not full until the manager intervened and sorted for us not before we has to complain about the service. This did ruin what would have been a perfect stay. Order your taxis at reception if your going to the port or airport. The hotel is at the top of a hill so not best for elderly people with limited walking abilities.
Source: tripadvisor.co.uk
In August 2023, amanda h said about Old Government House Hotel & Spa
This hotel is so worthy of its 5 star rating. The staff are so kind and friendly, and nothing is too much trouble. I would really encourage you to go there and enjoy their fabulous breakfasts, elegant surroundings and wonderful ambiance. It is true that you arrive as a guest, leave as a friend and come back as family. Many thanks to all the staff for making our stay so memorable.
Source: tripadvisor.co.uk
In August 2023, peter202128 said about Old Government House Hotel & Spa
If five stars are awarded in hospitality management for making guests feel special and totally cared for during their stay, then Andrew and his wonderful team are fully deserving of that accolade. From glass of fizz on arrival to warm words at departure, you cannot help but be impressed and want to return for more. Breakfasts of the highest quality and tasteful public areas of real character, history and charm were two of the highlights. My wife and I have rarely been greeted so politely and by so many highly professional, experienced and enthusiastic staff as we have here. A huge thank you to you all for working so hard to create an experience which is more akin to being part of a family rather than just another customer.
Source: tripadvisor.co.uk
In August 2023, W12ELS said about Old Government House Hotel & Spa
We ate in the Brasserie, where the choice of food was extensive, looked amazing and had wonderful flavours.
Staff where extremely attentive and nothing was too much trouble. Small changes and ingredient swaps were easily completed which made the lovely meal for us both magical and left us wanting more.
The best fine dining food in St Peter’s port Guernsey.
Staff where extremely attentive and nothing was too much trouble. Small changes and ingredient swaps were easily completed which made the lovely meal for us both magical and left us wanting more.
The best fine dining food in St Peter’s port Guernsey.
Source: tripadvisor.co.uk
In August 2023, Anne said about Old Government House Hotel & Spa
Malcolm at the Crown Club couldn’t be more helpful or more fun - and most of all is an amazingly good mixologist. Definitely worth a visit to enjoy the atmosphere and Malcolm’s cocktails………….. do make the time to go there and sip some delicious drinks in elegant surroundings.
Source: tripadvisor.co.uk
In August 2023, Philippa L said about Old Government House Hotel & Spa
Kris Raggoo, the Manager, went above & beyond to make sure we had a good time. The staff were all very polite and friendly. The hotel offers everything you need and more. The location is very good, if at the top of a short hill but in the main town. Highly recommended. Will go back!
Source: tripadvisor.co.uk
In September 2023, Gillian G said about Old Government House Hotel & Spa
The reviews speak for themselves nothing is to much trouble all of the staff are amazing
Rooms excellent we are in Room 102 cleaned to a very high standard
Restaurant
Food is worthy of its 5star rating
Reception Staff nothing to much trouble
This Hotel is a credit to the Carnation Group
When we next visit this beautiful Island would not stay anywhere else
All we can say is Thank You
Rooms excellent we are in Room 102 cleaned to a very high standard
Restaurant
Food is worthy of its 5star rating
Reception Staff nothing to much trouble
This Hotel is a credit to the Carnation Group
When we next visit this beautiful Island would not stay anywhere else
All we can say is Thank You
Source: tripadvisor.co.uk
In September 2023, Uncorked said about Old Government House Hotel & Spa
This hotel was a pleasant surprise in a very understated way. It starts with the staff, who are very well trained in having a “can do” attitude in making every effort to ensure a proper and enjoyable stay. Not everything went perfectly on our trip and it’s rare for any hotel to get everything 100 percent right. But our constructive feedback was taken to heart by Govind and Kris with the guest experience crew and it seemed as if they genuinely cared about getting things right.
For me, that’s what a 5-star experience is supposed to entail above all. And this hotel makes you feel as if no request will go unanswered.
As a qualifier, my “5 star” rating and that which the hotel has attained professionally is not trying to say that the amenities of this hotel are akin to The Ritz in London or Paris or Le Manoir in Oxfordshire or some Relais & Chateau properties worldwide. The decor and furnishings at OGH are dated and worn in places and there is a dampness felt throughout the building as a result of being so close to the ocean and the muggy climate in general.
As mentioned, there were also some glitches along the way in services provided.
But If say part of the charm of the hotel is one of faded elegance. It has an older, distinguished vibe even if all of the fabric within it is not spanking new. I like the charm of the place. And I think it reflects the character of Guernsey quite well. I wouldn’t expect to see a Ritz on this island. But the place was good enough for Victor Hugo to live here 15 years and you can see why. As a pro writer myself (not just an unpaid one on TripAdvisor) I could envision living in Guernsey and the OGH becoming a favored hangout. As many have mentioned, the food at the hotel is rather good and the vibe at the bar has a stateliness to it, albeit with a friendly staff that goes out of its way to accommodate.
We booked a Sark Suite and loved the sea view from our enclosed balcony with a motorized retractable window. It got better with each passing day and I miss it now. A lot of tourists tend to bypass Guernsey for the higher end trappings of Jersey and I can understand why. But there was a genuineness to Guernsey and the OGH that I won’t soon forget and that would bring me back to that island and hotel for return stays. I could not imagine staying anyplace else and having the same feel, especially given its location in the heart of everything, but set back just enough from the port area for a quiet, refined feel.
Again, it’s easy for any hotel to fix technical glitches. It is not easy to fix the training of an entire staff and educating them on what five star service is supposed to look and feel like.
OGH has the service part down pat. The rest is just random stuff that a good attitude can remedy. If you are going to Guernsey, you won’t find a better five-star sampling than this hotel.
For me, that’s what a 5-star experience is supposed to entail above all. And this hotel makes you feel as if no request will go unanswered.
As a qualifier, my “5 star” rating and that which the hotel has attained professionally is not trying to say that the amenities of this hotel are akin to The Ritz in London or Paris or Le Manoir in Oxfordshire or some Relais & Chateau properties worldwide. The decor and furnishings at OGH are dated and worn in places and there is a dampness felt throughout the building as a result of being so close to the ocean and the muggy climate in general.
As mentioned, there were also some glitches along the way in services provided.
But If say part of the charm of the hotel is one of faded elegance. It has an older, distinguished vibe even if all of the fabric within it is not spanking new. I like the charm of the place. And I think it reflects the character of Guernsey quite well. I wouldn’t expect to see a Ritz on this island. But the place was good enough for Victor Hugo to live here 15 years and you can see why. As a pro writer myself (not just an unpaid one on TripAdvisor) I could envision living in Guernsey and the OGH becoming a favored hangout. As many have mentioned, the food at the hotel is rather good and the vibe at the bar has a stateliness to it, albeit with a friendly staff that goes out of its way to accommodate.
We booked a Sark Suite and loved the sea view from our enclosed balcony with a motorized retractable window. It got better with each passing day and I miss it now. A lot of tourists tend to bypass Guernsey for the higher end trappings of Jersey and I can understand why. But there was a genuineness to Guernsey and the OGH that I won’t soon forget and that would bring me back to that island and hotel for return stays. I could not imagine staying anyplace else and having the same feel, especially given its location in the heart of everything, but set back just enough from the port area for a quiet, refined feel.
Again, it’s easy for any hotel to fix technical glitches. It is not easy to fix the training of an entire staff and educating them on what five star service is supposed to look and feel like.
OGH has the service part down pat. The rest is just random stuff that a good attitude can remedy. If you are going to Guernsey, you won’t find a better five-star sampling than this hotel.
Source: tripadvisor.co.uk
In September 2023, julieaW7160XF said about Old Government House Hotel & Spa
We stayed for 4 nights to celebrate our 20th wedding anniversary. We were treated wonderfully from the moment we arrived, everyone helped to make our celebration so special. The food was amazing and all the staff were helpful, polite and friendly, nothing was too much trouble and we hope to return in the near future. Our only issue was that we wished we had booked a bigger room but we will know to do that for next time.
Source: tripadvisor.co.uk
In September 2023, raljan said about Old Government House Hotel & Spa
A very good hotel whose prime asset is the superb quality of their staff.Having travelled worldwide and stayed in hotels of comparable status their staff are probably the best which we have experienced demonstrating friendliness and helpful assistance
In particular we would mention Pamela whose contract is coming to an end, hopefully at some stage it will be renewed as along with others she is one of the hotels prime assets
In particular we would mention Pamela whose contract is coming to an end, hopefully at some stage it will be renewed as along with others she is one of the hotels prime assets
Source: tripadvisor.co.uk