Local Reviews
In May 2022, Matt said about Fermain Valley Hotel
This is the 3rd time I have stayed here, I find the location great and Very helpful and friendly staff, comfortable bed and clean room. The views from the terrace are amazing and can relax with a nice drink. The Mexican restaurant on site is really good, food is beautiful. Highly recommend this hotel.
Source: tripadvisor.co.uk
In May 2022, Peter said about Fermain Valley Hotel
I spent 4 nights here, the room was comfortable, the shower was incredible very powerful. Staff very good and helpful. Breakfast excellent, the Ocean restaurant was closed due to lack of staff. There are options a steakhouse and a Mexican restaurant attached to the hotel are both excellent I ate at both and enjoyed all the meals I had. It can get noisy there was a barbecue one day the noise was very loud with rooms overlooking the patio no getting away from the drum and bass. The beach is a steep walk down a hill and seems even steeper walking back up. St Peter Port is a 40 min walk away worth a visit
Source: tripadvisor.co.uk
In June 2022, Sam said about Fermain Valley Hotel
First time to write a review and first time to stayed in this beautiful hotel sorrounded by nice view,The room is superb ,looks elegant.
Fantastic Service from all the friendly staff from dinner. breakfast is amazing special
mention to the lovely Lady in the breakfast Rina Excellent Service and efficient staff She recommend a dish My first time to try shakshuka it was Delicious Served in a Hot Pan what a beautiful dish. yummy Kudos to the Chef!
I really enjoyed my stay ..Definitely coming back
Fantastic Service from all the friendly staff from dinner. breakfast is amazing special
mention to the lovely Lady in the breakfast Rina Excellent Service and efficient staff She recommend a dish My first time to try shakshuka it was Delicious Served in a Hot Pan what a beautiful dish. yummy Kudos to the Chef!
I really enjoyed my stay ..Definitely coming back
Source: tripadvisor.co.uk
In June 2022, bubbles230412 said about Fermain Valley Hotel
So my husband and I booked a room here last minute due to our flights being cancelled elsewhere.
On first impressions the hotel looks lovely, tastefully decorated and the bar terrace outside has a fantastic view of the blue sea and sailing boats. Recommend sitting out here for a drink in the sun, see photo.
Just a tip - don't arrive before check in time as they won't let you to the room. (We did arrive 2 hours early due to the ferry times, so we were chancing our luck)
The lady on reception was absolutely amazing, so friendly, nice and chatty. Loved her, great asset to the hotel.
The room (54) in the annex was a good size, large bed, had tea and coffee making facilities, iron and hairdryer.
Just wished the cleaner had paid more attention to cleaning the bathroom (dust/dirt in corner of the rim on the bathtub, couple of suspicious hairs on the floor, was evident the floor wasn't done at all. But nothing major)
The major things with this room was, as its in the annex there is a steep hill to walk up and down everytime you want to go to the bar/restaurant/reception etc. I wasn't aware of this when booking the room on hotels.com, only had an email half an hour before turning up! And I'm not joking, it was steep.
Another downside to this room is that the walls are super thin. I could hear the conversation our neighbour was having on the phone at 10pm and could hear all the women cackling when coming up the stairs at 11pm.
Plus the noise outside from the buhu restaurant guests and the people in the tavern over the road was quite bad the 1st night we stayed, not bad after 9:30pm on the second night.
But if you're after peace and quiet, probably not the room for you.
Breakfast on our first morning was lovely, but we did have to wait 45 minutes to receive it. Had to ask twice where our food was, but once we had it it was very tasty.
The food in the onsite Greek restaurant and the steakhouse was delicious and very filling. The Spanish lady who worked there was super smiley and happy, she was just lovely.
I recommend booking a reservation with the restaurants as soon as you arrive as they get booked up very quickly.
Overall the hotel was very nice, shame the noise outside our room and the steep hill let it down slightly for us.
On first impressions the hotel looks lovely, tastefully decorated and the bar terrace outside has a fantastic view of the blue sea and sailing boats. Recommend sitting out here for a drink in the sun, see photo.
Just a tip - don't arrive before check in time as they won't let you to the room. (We did arrive 2 hours early due to the ferry times, so we were chancing our luck)
The lady on reception was absolutely amazing, so friendly, nice and chatty. Loved her, great asset to the hotel.
The room (54) in the annex was a good size, large bed, had tea and coffee making facilities, iron and hairdryer.
Just wished the cleaner had paid more attention to cleaning the bathroom (dust/dirt in corner of the rim on the bathtub, couple of suspicious hairs on the floor, was evident the floor wasn't done at all. But nothing major)
The major things with this room was, as its in the annex there is a steep hill to walk up and down everytime you want to go to the bar/restaurant/reception etc. I wasn't aware of this when booking the room on hotels.com, only had an email half an hour before turning up! And I'm not joking, it was steep.
Another downside to this room is that the walls are super thin. I could hear the conversation our neighbour was having on the phone at 10pm and could hear all the women cackling when coming up the stairs at 11pm.
Plus the noise outside from the buhu restaurant guests and the people in the tavern over the road was quite bad the 1st night we stayed, not bad after 9:30pm on the second night.
But if you're after peace and quiet, probably not the room for you.
Breakfast on our first morning was lovely, but we did have to wait 45 minutes to receive it. Had to ask twice where our food was, but once we had it it was very tasty.
The food in the onsite Greek restaurant and the steakhouse was delicious and very filling. The Spanish lady who worked there was super smiley and happy, she was just lovely.
I recommend booking a reservation with the restaurants as soon as you arrive as they get booked up very quickly.
Overall the hotel was very nice, shame the noise outside our room and the steep hill let it down slightly for us.
Source: tripadvisor.co.uk
In June 2022, robert d said about Fermain Valley Hotel
Very comfortable Hotel, Service excellent and a lovely position a couple of miles from St Peter Port.
We had Gold Room which had all the amenities you expect from 4 star hotel and a fantastic view of the Valley and Sea. Indoor Swimming Pool is warm and clean and not used much.
Our only disappointment was the Steak house restaurant where we had to send my wife's Rump Steak back twice as poor quality and overcooked.
Drink prices on a par with UK and breakfast outstanding.
We had Gold Room which had all the amenities you expect from 4 star hotel and a fantastic view of the Valley and Sea. Indoor Swimming Pool is warm and clean and not used much.
Our only disappointment was the Steak house restaurant where we had to send my wife's Rump Steak back twice as poor quality and overcooked.
Drink prices on a par with UK and breakfast outstanding.
Source: tripadvisor.co.uk
In June 2022, Sandra Maureder said about Fermain Valley Hotel
This hotel is not 4 star. Whilst all employees are superfriendly they just seem to be a chaotic bunch of people. Everyone seems to do everything and this is where the chaos starts. Service at breakfast is a disaster (the food is delicious though), maid service in the room is not existent. They make the bed and refill the cookies. That's it. Towels are not exchanged or collected from the floor, the bins are not emptied, etc. Aivoid rooms 38&39. They are above staff rooms and the laundry and from 6am till midnight it is very noisy. The terrace is beautiful, but was maybe cleaned for the last time in 2017. Weed is growing out of every tiny gap in the building. Some might call it charming I call it laziness or no eye for detail. If this property has 3 stars and cost half of its price I wouldn't say a word, but for more than 200£ per night I expect a higher standard. A big plus: free car service around the island. Although we only found out about it after the 3rd bus didn't stop and the plans for one day were ruined and we wanted to make sure it is not happening again.
Source: tripadvisor.co.uk
In June 2022, Anon675738 said about Fermain Valley Hotel
The hotel has a rural feel, is well located close to a pleasant stony bay with good beach cafe and access to coastal walks. Only a few minutes drive into town which has a range of quality restaurants. The staff, in the main, are extremely friendly and helpful and restaurants are fine , we tried two of them. Breakfast menus choice is vast and more than adequate.we never found the lounges mentioned on the web site ( but we did not aske where they were)
All very good and would normally be OK for a return visit but our room was disappointing and not what one would expect from a “ luxury, boutique “ hotel. We had a “ gold room” , it was small, did not reflect the web site and balcony views restricted by overgrown bamboo. We realised later in the week that we had been allocated an inferior room. To make things worse two hen parties we tabled under our balcony one afternoon for drinks and games, one would expect them to enjoy themselves but the disturbance was very significant over a number of hours, afternoon and evening, they could easily have been placed elsewhere but the manager told us they wanted a sheltered spot, clearly their requirements came above those of room guests, a pity and some thought could have prevented the disturbance, one would expect such parties to enjoy themselves and make a noise.
If you stay at this hotel you will not regret it but make sure you are given the standard of room you think you have paid for.
All very good and would normally be OK for a return visit but our room was disappointing and not what one would expect from a “ luxury, boutique “ hotel. We had a “ gold room” , it was small, did not reflect the web site and balcony views restricted by overgrown bamboo. We realised later in the week that we had been allocated an inferior room. To make things worse two hen parties we tabled under our balcony one afternoon for drinks and games, one would expect them to enjoy themselves but the disturbance was very significant over a number of hours, afternoon and evening, they could easily have been placed elsewhere but the manager told us they wanted a sheltered spot, clearly their requirements came above those of room guests, a pity and some thought could have prevented the disturbance, one would expect such parties to enjoy themselves and make a noise.
If you stay at this hotel you will not regret it but make sure you are given the standard of room you think you have paid for.
Source: tripadvisor.co.uk
In July 2022, GTSSurrey said about Fermain Valley Hotel
We have stayed here many time in the past and will not doubt stay again as the location is lovely with calming sea views and a wooded setting. Staff are friendly and helpful and make any stay very pleasant indeed. Loved the food too with plenty of options to pick from and nicely cooked dishes. Lots of space in the public areas with a quiet library and long areas to relax in if the weather happens to turn wet and you don't fancy wandering out. However there are signs that the place wants a bit of paining in the outside areas with chipped paint and similar issues now starting to show. Whilst our room (a platinum) was spacious and comfortable the bath had a nasty rusted area (on the edge (there was an attempt to cover it but it had not worked) and a nasty cracked tile just inside the door. So, overall, we do love the place but the new owners need to pay attention to the details and get on top of maintenance or the hotel will be at risk of a slide down the ratings.
Source: tripadvisor.co.uk
In July 2022, Sarahbutler_7 said about Fermain Valley Hotel
We first vistied Fermain Valley Hotel when it first opened, so was looking forward to a return trip as the Hotel used to e excellent and immaculate.
On our return visit in June 22, I was surprised how dated and tired the property is, especially now under the Hand Picked Hotels group.
The Platinum room we had was huge and front of the hotel with a stunning sea view, it was clean just needs an update and some little extras for the price we paid and compared to other 4 star hotels at this price point.
There are 2 onsite hotel restaurants, the main one is Greek, which seems to be miss placed here is n my opinion, this would be much better as a Brasserie with a winder reaching menu. This is also the breakfast location, which is tale service for hot food. Breakfast was ok, but the menu is not traditional. Continental is self serve, with a limited choice of cereal, fruit and pastries.
The other restaurant is The Rock Garden, great atmosphere in here, food was good, again limited menu, mainly meat.
The common areas of the hotel, sitting room and library need a refresh and some attention. No guest were using these areas, I suspect like us it was because they were not inviting, no soul or atmosphere, it felt like sitting in an empty house. We even had to turn the light on for ourselves one evening, didn't see any staff in these areas in the 4 days we were there.
The swimming pool..... it needs serious attention (or ripping out), shabby and unloved.
Sauna - wasn't working in the time we were here.
The hotel could be stunning again, the location and views stunning, but based on the hotel, we wouldn't return unfortunately.
The staff were all lovely and knowledgable, the inclusive shuttle was a brilliant service, and the drive was lovely.
I hope this hotel is recused and brought back up to its potential.
On our return visit in June 22, I was surprised how dated and tired the property is, especially now under the Hand Picked Hotels group.
The Platinum room we had was huge and front of the hotel with a stunning sea view, it was clean just needs an update and some little extras for the price we paid and compared to other 4 star hotels at this price point.
There are 2 onsite hotel restaurants, the main one is Greek, which seems to be miss placed here is n my opinion, this would be much better as a Brasserie with a winder reaching menu. This is also the breakfast location, which is tale service for hot food. Breakfast was ok, but the menu is not traditional. Continental is self serve, with a limited choice of cereal, fruit and pastries.
The other restaurant is The Rock Garden, great atmosphere in here, food was good, again limited menu, mainly meat.
The common areas of the hotel, sitting room and library need a refresh and some attention. No guest were using these areas, I suspect like us it was because they were not inviting, no soul or atmosphere, it felt like sitting in an empty house. We even had to turn the light on for ourselves one evening, didn't see any staff in these areas in the 4 days we were there.
The swimming pool..... it needs serious attention (or ripping out), shabby and unloved.
Sauna - wasn't working in the time we were here.
The hotel could be stunning again, the location and views stunning, but based on the hotel, we wouldn't return unfortunately.
The staff were all lovely and knowledgable, the inclusive shuttle was a brilliant service, and the drive was lovely.
I hope this hotel is recused and brought back up to its potential.
Source: tripadvisor.co.uk
In July 2022, tkinrade said about Fermain Valley Hotel
Very lovely hotel in a great setting
Bit far out if you don’t have transport even with the shuttle bus service
Hotel had no atmosphere
Sunday breakfast wasn’t pleasant as waitress seemed stressed and service wasn’t great
Bit far out if you don’t have transport even with the shuttle bus service
Hotel had no atmosphere
Sunday breakfast wasn’t pleasant as waitress seemed stressed and service wasn’t great
Source: tripadvisor.co.uk