Local Reviews
In August 2020, Monique I said about Fermain Valley Hotel
Me and my partner were so impressed as we stayed in the tree house rooms which were so unique and an amazing experience! Lovely food, helpful staff and a great service where they offer free taxis to anywhere on the island. The photos of the hotel and lovely view are not remotely misleading, it really is that nice! The hot tub and pool is also such a lovely way to relax in the evenings. Couldn’t recommend it more if you’re going to guernsey.
Source: tripadvisor.co.uk
In August 2020, Oli said about Fermain Valley Hotel
We (myself, Wife and 20 month old) stayed here for 4 nights recently.
The good:
Restaurant staff were very friendly and attentive. The breakfast staff remembered our coffee orders and daughters breakfast after the first day. The waiters at the Rock Garden Steakhouse were very friendly and accommodating.
The food was very nice, various breakfast options were available and all were tasty. Steakhouse food was good, and the menu had plenty of choice. We didn't get chance to eat at the Mexican restaurant (more on that below).
Room cleanliness was very good (even after the mess a 20 month old makes) and the hotel has a nice lounge area with comfy sofas made the evenings a little more enjoyable.
The bad:
The reception staff were quite cold and abrupt, no information was offered about the hotel/restaurants/shuttle service - the information was only given if you asked.
On arrival we asked if the crib we had requested was in the bedroom and was told it was definitely in there, when we got to our room it wasn't there (this is common across many hotels we have stayed in and it always amazes me that hotels cant manage this), i tried ringing reception 4 times and it cut out every time. I went back down and asked the receptionist to ahve one bought up and she said she would ring housekeeping, wrote a note and started serving next customer - 1 hour later and another visit to reception and we eventually got the crib - it was 5pm by this time and our toddlers nap routine was completely out of the window.
The room (room 28) - we had paid for a "Platinum" room, the bedroom itself was extremely large, however, most of it was wasted space. The bathroom was in the eves of the building and only had a bath and a shower head over the bath, because of the eves you couldnt stand up for a shower so had to sit in the bath to shower. I saw another of our parties Platinum room which had bathroom (Bath and walk in shower), separate WC and two closet areas, much nicer and i would suggest that the room we had was only called a Platinum room due to the unuseable size and sea view.
Room service/Takeout - on the Thursday of our stay the rest of our party went out for dinner and we stayed in to let our little one sleep, we sat in the lounge and tried to order a takeaway from the mexican restaurant, Buho. Despite the website saying they did takeaway there was no anser on the 3 occasions we rang and when we asked at reception if the could help they said, quite unhelpfully, that they were fully booked and our only option was the room service menu - the room service menu was extremely limited and quite pricey, in the end we opted for a thai takeaway.
Overall thoughts:
Great location for exploring St Peter Port, however, a few parts of the experience let down the whole place and thus i wouldn't say it was 4 star. Would i go back...probably not.
The good:
Restaurant staff were very friendly and attentive. The breakfast staff remembered our coffee orders and daughters breakfast after the first day. The waiters at the Rock Garden Steakhouse were very friendly and accommodating.
The food was very nice, various breakfast options were available and all were tasty. Steakhouse food was good, and the menu had plenty of choice. We didn't get chance to eat at the Mexican restaurant (more on that below).
Room cleanliness was very good (even after the mess a 20 month old makes) and the hotel has a nice lounge area with comfy sofas made the evenings a little more enjoyable.
The bad:
The reception staff were quite cold and abrupt, no information was offered about the hotel/restaurants/shuttle service - the information was only given if you asked.
On arrival we asked if the crib we had requested was in the bedroom and was told it was definitely in there, when we got to our room it wasn't there (this is common across many hotels we have stayed in and it always amazes me that hotels cant manage this), i tried ringing reception 4 times and it cut out every time. I went back down and asked the receptionist to ahve one bought up and she said she would ring housekeeping, wrote a note and started serving next customer - 1 hour later and another visit to reception and we eventually got the crib - it was 5pm by this time and our toddlers nap routine was completely out of the window.
The room (room 28) - we had paid for a "Platinum" room, the bedroom itself was extremely large, however, most of it was wasted space. The bathroom was in the eves of the building and only had a bath and a shower head over the bath, because of the eves you couldnt stand up for a shower so had to sit in the bath to shower. I saw another of our parties Platinum room which had bathroom (Bath and walk in shower), separate WC and two closet areas, much nicer and i would suggest that the room we had was only called a Platinum room due to the unuseable size and sea view.
Room service/Takeout - on the Thursday of our stay the rest of our party went out for dinner and we stayed in to let our little one sleep, we sat in the lounge and tried to order a takeaway from the mexican restaurant, Buho. Despite the website saying they did takeaway there was no anser on the 3 occasions we rang and when we asked at reception if the could help they said, quite unhelpfully, that they were fully booked and our only option was the room service menu - the room service menu was extremely limited and quite pricey, in the end we opted for a thai takeaway.
Overall thoughts:
Great location for exploring St Peter Port, however, a few parts of the experience let down the whole place and thus i wouldn't say it was 4 star. Would i go back...probably not.
Source: tripadvisor.co.uk
In August 2020, HWBIOM said about Fermain Valley Hotel
A lovely four star hotel, in a lovely setting. The staff could not do enough for you. Has a shuttle bus for local pick ups and setting down which is much appreciated. Very hot weather mde the bedrooms hot during the night, but the hotel provided an oscillating fan, which was appreciated. A lnice touch was the sherry that was provided in each room. Decor and standard of furnishings was excellent, but wifi was a bit iffy at certain time of the day and in some locations around hotel. Hotel on a hill and built into the hillside, so for those with walking issues it could prove a bit difficult, so you might need to rent a car for your stay, and whilst hotel had a lift (elevator) there were also steops inside the hotel which had to be nogotiated.
Source: tripadvisor.co.uk
In August 2020, edwardpF7036XH said about Fermain Valley Hotel
All of the staff at the hotel were extremely helpful and thoughtful and some going above and beyond. The hotel facilities were very good. Particularly liked the Rock Garden restaurant. Gluten-free options available and staff were aware of it.
There was no requirement to wear face masks required because Guernsey has been Coronavirus-free for months. Even though this was the case there was handgel available and it was regularly cleaned throughout.
There was no requirement to wear face masks required because Guernsey has been Coronavirus-free for months. Even though this was the case there was handgel available and it was regularly cleaned throughout.
Source: tripadvisor.co.uk
In September 2020, Ann B said about Fermain Valley Hotel
Set in it's own gardens, this boutique hotel's location was perfect for us to explore the island's coastline. The double room, with beach/valley view from balcony was kept immaculately clean. The three restaurants, we couldn't fault. A big plus was the complimentary shuttle bus into SPP and nearby surrounding areas. Both drivers provided us with insights into the area enroute. Staff overall could not do enough for us. Even though we had 9 nights there, we didn't get a chance to use the pool or cinema the-weather was sooooo good. Should a future opportunity to return present itself, we would certainly stay here again.
Source: tripadvisor.co.uk
In September 2020, lucy610 said about Fermain Valley Hotel
Just returned from a three night stay at the hotel.We stayed in platinum room which was spacious and had a lovely view over the bay. Everything in the hotel was very clean and all the staff we’re extremely helpful nothing too much trouble. The walk though the tropical gardens to the bay was well worth the walk back up to the hotel!
The hotel also offered the use of a driver to do airport pickups and trips to St Peters port.Peter was friendly and helpful,making staying out of town easy.
The hotel also offered the use of a driver to do airport pickups and trips to St Peters port.Peter was friendly and helpful,making staying out of town easy.
Source: tripadvisor.co.uk
In September 2020, eluff902488 said about Fermain Valley Hotel
My husband and I booked a gold room with balcony last weekend to enjoy a romantic getaway for our wedding anniversary. When we arrived on the Friday evening the outside seating areas were closed off and remained so until late Saturday evening / Sunday. We planned our day to enjoy time at Fermain bay late morning / early afternoon and anticipated a relaxing afternoon enjoying the sun on the balcony and possibly a siesta. We were greeted with a loud party and DJ playing very loud drum and bass dance music which we could hear loudly in the room even with doors and windows closed. This continued until 7pm completely ruining our afternoon. We asked for a discount on the room as it was simply not possible to sit on the balcony we had paid for nor was the outside space available to us during our stay. We negotiated a £42 discount but in hindsight that doesn’t really cut it and we won’t return. While w3 accept that any hotel will have parties at no point were we advised that a party was going on. Had we been informed when we booked we would have chosen another weekend. Had we been informed when we checked in we would have arranged our day differently. Other than that the staff were largely helpful and we enjoyed lovely meals at Buho and the rock garden.
Source: tripadvisor.co.uk
In October 2020, Tanlol said about Fermain Valley Hotel
We booked a staycations at this hotel over the weekend, we were advised when we booked 6 weeks earlier that the restaurant gets very busy so we booked a table at the same time. Our hotel room was beautiful and the start of a stay was off to a great start, we enjoyed a swim then dress for dinner at 6.45 .
We walked down to the restaurant at 6.30 and met the other members of our friends and family for the meal 7 of us in all . Once seated and after a catch up with each other and a read of the menu we asked to ordered we were told someone would be over, after a further 15 minutes we asked again to order and were told as previous but were still left waiting to place our food order. When we were finally able to order our food we were advised that the fish was no longer available so two of our party ordered the burgers but were then told there was no buns for the burgers, one person changed to chicken and we were told no chicken ! We question the reason why at 6.45 so many of the options were not available and were told it was a busy lunch time and they had run out, we asked why the supplies were not re stocked during the afternoon and given no answer, we also asked for the price to be reduced as part of the meal would be missing but this was not done. We complained to management but as yet the manager has not been in touch as promised. Great hotel but awful service in restaurant which is also very pricey .
We walked down to the restaurant at 6.30 and met the other members of our friends and family for the meal 7 of us in all . Once seated and after a catch up with each other and a read of the menu we asked to ordered we were told someone would be over, after a further 15 minutes we asked again to order and were told as previous but were still left waiting to place our food order. When we were finally able to order our food we were advised that the fish was no longer available so two of our party ordered the burgers but were then told there was no buns for the burgers, one person changed to chicken and we were told no chicken ! We question the reason why at 6.45 so many of the options were not available and were told it was a busy lunch time and they had run out, we asked why the supplies were not re stocked during the afternoon and given no answer, we also asked for the price to be reduced as part of the meal would be missing but this was not done. We complained to management but as yet the manager has not been in touch as promised. Great hotel but awful service in restaurant which is also very pricey .
Source: tripadvisor.co.uk
In November 2020, Ciara L said about Fermain Valley Hotel
Had an overnight stay in one of the treehouse rooms. Beautifully decorated room in a magical setting. The double shower was lovely. The views are spectacular from the outdoor seating area. The seating area could benefit from a little more privacy as in order to access the rooms and jacuzzi, you have to walk past each of the rooms and seating areas. That being said, the jacuzzi is a fab addition to these stunning rooms. Room service menu is limited to sandwiches and burgers but plenty of dining options in the hotel. Breakfast at Buho was great with plenty of options. Would highly recommend staying here. Great for couples but would also be fun for a group of friends to book a few rooms together.
Source: tripadvisor.co.uk
In November 2020, Lindsay F said about Fermain Valley Hotel
Went here for a girlie birthday staycation. Lovely hotel and rooms. Fabulous staff, nothing too much trouble. The food in BUHO was perfect for dinner and breakfast, saw to all of our dietary needs. Wonderful cocktails in Rock Garden and Buho. We will be back.
Source: tripadvisor.co.uk