Local Reviews
In May 2019, sueharrison1001 said about Fermain Valley Hotel
Initial welcome cold and unfriendly by receptionist with blond hair but later when I asked for a fan and extra pillows receptionist with long dark hair ( sorry I don't know names) was very accommodating. Very disappointed with bedroom and bathroom. We were paying £219 a night for a 'gold' room. It had balcony overlooking the sea and garden which was great. No air con. No fan til I asked. The room is small, dated and shabby. The dressing table stool was stained. The ironing board took up the whole wardrobe. My bedside light had no switch , in fact the wires were bare and dangerous as you can see from the photo. The bathroom was small, hot and lacked proper ventilation. The bath was sooooo small and don't think the cleaners had heard of 'cillit bang and the dirt is gone !' it was mouldy and scruffy and certainly not up to my standards at home. I was very disappointed on arrival and relieved I was only staying three nights. Because of the above we will never stay again and do not think it warrants four stars.
However the gardens are phenomenal, as is the food. All the waiting staff were lovely. The food was exceptional. I would have liked to submit more photos but limited.
I will be interested to see if the management reply to this as I note they haven't always replied to bad comments.
How can the bedroom cleaning staff miss bare electric wires and mouldy bathrooms if doing a good job.
However the gardens are phenomenal, as is the food. All the waiting staff were lovely. The food was exceptional. I would have liked to submit more photos but limited.
I will be interested to see if the management reply to this as I note they haven't always replied to bad comments.
How can the bedroom cleaning staff miss bare electric wires and mouldy bathrooms if doing a good job.
Source: tripadvisor.co.uk
In May 2019, HeatherDavid said about Fermain Valley Hotel
Every member of staff that we met went out of their way to make our stay a lovely time; all were friendly and helpful. We had a splendid large room (Platinum grade)which overlooked the garden and sea; it was beautifully presented and the housekeeping was the best we have ever had! The hotel grounds are absolutely beautiful
It took us about 30 - 40 minutes to walk into St Peter Port (downhill going, uphill back!); we found the hotel to be very well situated for walks including the coastal path. It was also well served by buses so we didn't feel the need for a car.
It took us about 30 - 40 minutes to walk into St Peter Port (downhill going, uphill back!); we found the hotel to be very well situated for walks including the coastal path. It was also well served by buses so we didn't feel the need for a car.
Source: tripadvisor.co.uk
In May 2019, GerbilQueen said about Fermain Valley Hotel
We were overall very pleased with this hotel. Our platinum room was spacious and the view was lovely. Niggles were the bed linen was not as good as I would have expected and the duvet made me too hot most of the night or freezing when I'd thrown it off. The sheets were not high quality cotton either and the pillows were either lumpy or hard. The shower was very powerful, but there was no grip rail to steady yourself getting in and out and we had to ask for an anti-slip mat. The complimentary sherry and fruit were lost on us, but the cafetière coffee was a bonus.
Breakfasts were all good, served very very efficiently. A reasonable choice of fruit, cereals and yoghurts with cold meat and cheese and pastries. Hot food was good and extra butter/marmalade were provided immediately on request.
The staff were all, without exception, very helpful and friendly and made our stay very enjoyable. The pool was small, but sufficient and the changing area/shower was good and every where was clean and well maintained. The terraces outside looked very inviting and all had wonderful views down the valley to the sea and the gardens were particularly nice.
Unfortunately the Ocean Bar Restaurant was closed while we were there and with the Bohu Restaurant being closed Sunday night meant that we could not eat at the hotel because we had not booked a table at the Rock Garden Steakhouse. If we had been warned beforehand or when we checked in that we needed to book then this would have avoided the problem and irritation.
I don't think we'll be going back to Guernsey anytime soon, but we certainly felt we'd chosen one of the best hotels on the island and certainly the views were outstanding. It was a peaceful and restful break for us, and walking in to town was manageable, but the bus for £1 was better!
Breakfasts were all good, served very very efficiently. A reasonable choice of fruit, cereals and yoghurts with cold meat and cheese and pastries. Hot food was good and extra butter/marmalade were provided immediately on request.
The staff were all, without exception, very helpful and friendly and made our stay very enjoyable. The pool was small, but sufficient and the changing area/shower was good and every where was clean and well maintained. The terraces outside looked very inviting and all had wonderful views down the valley to the sea and the gardens were particularly nice.
Unfortunately the Ocean Bar Restaurant was closed while we were there and with the Bohu Restaurant being closed Sunday night meant that we could not eat at the hotel because we had not booked a table at the Rock Garden Steakhouse. If we had been warned beforehand or when we checked in that we needed to book then this would have avoided the problem and irritation.
I don't think we'll be going back to Guernsey anytime soon, but we certainly felt we'd chosen one of the best hotels on the island and certainly the views were outstanding. It was a peaceful and restful break for us, and walking in to town was manageable, but the bus for £1 was better!
Source: tripadvisor.co.uk
In June 2019, lilprincess00_uk said about Fermain Valley Hotel
My Husband and I stayed here for a long weekend mid May for his surprise 40th. Bed & Breakfast in a Gold room with a sea view balcony.
The service at the hotel was excellent. Little hiccup on the last day, but I’ll get to that. I called in advance to arrange dinner in the steak restaurant and to book airport transfers *book well in advance if you can**. Both were arranged as requested. The transfer service to and from St Peters Port really is brilliant. Both our drivers during our stay were lovely.
The room was well appointment. Smaller than I had thought based on the pictures. It has tea, coffee, fruit and biscuits which were all great. The bed was comfortable and we slept well. I was worried as we were located near the grill restaurant which is lovely but we didn’t hear anything once in the room.
The grounds are really lovely and the walk down to the beach is worth it. You can pick up the coastal path from here to St Peters Port, but it’s worth the short climb for the view.
The food all round was EXCELLENT.
Breakfast - we had this served in the room both mornings so we could enjoy the balcony. We had cooked one morning and then continental the next it was all lovely.
The first night we booked in the hotel Rock Garden Steakhouse. We ordered the chateaubriand steak to share and, my god, best steak I’ve ever head. The cocktails were great too. It gets busy so book in advance.
We had lunch there on the last day just before our transfer back home and again that was delicious (it was the burger which was huge but we finished the lot).
We didn’t really make use of the other facilities. We saw the pool area which was lovely and the tea room was busy.
There is a bus stop just by the hotel and the buses are easy to use. We found the hotel well placed for our needs.
Transfer back to airport - we were unable to get a transfer back so we asked the hotel to book a cab just before we sat down for lunch. The time the cab should’ve been there came and went and it turned out it didn’t get booked. So little bit of stress at the end but they managed to get us the hotel transfer at the last second.
I think Fermain is a great hotel if you want a luxury hassle free weekend. However if you’re planning on doing lots of sightseeing then it might be a bit 💴 if you’re just planning on crashing in bed every night.
The service at the hotel was excellent. Little hiccup on the last day, but I’ll get to that. I called in advance to arrange dinner in the steak restaurant and to book airport transfers *book well in advance if you can**. Both were arranged as requested. The transfer service to and from St Peters Port really is brilliant. Both our drivers during our stay were lovely.
The room was well appointment. Smaller than I had thought based on the pictures. It has tea, coffee, fruit and biscuits which were all great. The bed was comfortable and we slept well. I was worried as we were located near the grill restaurant which is lovely but we didn’t hear anything once in the room.
The grounds are really lovely and the walk down to the beach is worth it. You can pick up the coastal path from here to St Peters Port, but it’s worth the short climb for the view.
The food all round was EXCELLENT.
Breakfast - we had this served in the room both mornings so we could enjoy the balcony. We had cooked one morning and then continental the next it was all lovely.
The first night we booked in the hotel Rock Garden Steakhouse. We ordered the chateaubriand steak to share and, my god, best steak I’ve ever head. The cocktails were great too. It gets busy so book in advance.
We had lunch there on the last day just before our transfer back home and again that was delicious (it was the burger which was huge but we finished the lot).
We didn’t really make use of the other facilities. We saw the pool area which was lovely and the tea room was busy.
There is a bus stop just by the hotel and the buses are easy to use. We found the hotel well placed for our needs.
Transfer back to airport - we were unable to get a transfer back so we asked the hotel to book a cab just before we sat down for lunch. The time the cab should’ve been there came and went and it turned out it didn’t get booked. So little bit of stress at the end but they managed to get us the hotel transfer at the last second.
I think Fermain is a great hotel if you want a luxury hassle free weekend. However if you’re planning on doing lots of sightseeing then it might be a bit 💴 if you’re just planning on crashing in bed every night.
Source: tripadvisor.co.uk
In June 2019, oliver said about Fermain Valley Hotel
Based on our first impressions and few niggly things when we first arrived, we were expecting to award this hotel only a 2 or 3* rating. The simply outstandingly brilliant staff during our longish stay changed our minds. It is almost worth a 5.
One of the niggly things was, to our amazement as we had not seen mention of this on a review; the hotel is on the airport flight path and the planes fly very low over the hotel. And I mean LOW! Not a busy airport and seemingly silent at night but the noise can be annoying during the day.
The hotel itself is on various levels. We had a Gold room. Very nice but we feel overpriced at around £200 a night b&b. On the plus side the hotel does provide (book in advance) free airport and town transfers which kind of offsets the room cost. Be sure to book the airport transfer before you arrive/leve.
One hotel restaurant was closed for reasons we are still not clear about. That said the other two were both excellent and very reasonably priced. The Mexican restaurant – give it a try and you will you find it very acceptable. Food is NOT all spicy unless you want it, and the views are great. Prices are very affordable and the staff absolutely outstanding. To a person all the staff were at all times friendly and very efficient.
The Rock Garden Restaurant is also excellent with staff to match. Honestly, we were blown away at how good all the staff are. We ate here four nights and give all the staff and food 10/10.
We twice had a need for the hotel handyman and he also was excellent. The two hotel taxi drivers, and reception staff also were faultless.
How one hotel can find and keep such god staff beats us. We normally stay in 5* hotels but have never had service levels of this standard from ALL staff.
One of the niggly things was, to our amazement as we had not seen mention of this on a review; the hotel is on the airport flight path and the planes fly very low over the hotel. And I mean LOW! Not a busy airport and seemingly silent at night but the noise can be annoying during the day.
The hotel itself is on various levels. We had a Gold room. Very nice but we feel overpriced at around £200 a night b&b. On the plus side the hotel does provide (book in advance) free airport and town transfers which kind of offsets the room cost. Be sure to book the airport transfer before you arrive/leve.
One hotel restaurant was closed for reasons we are still not clear about. That said the other two were both excellent and very reasonably priced. The Mexican restaurant – give it a try and you will you find it very acceptable. Food is NOT all spicy unless you want it, and the views are great. Prices are very affordable and the staff absolutely outstanding. To a person all the staff were at all times friendly and very efficient.
The Rock Garden Restaurant is also excellent with staff to match. Honestly, we were blown away at how good all the staff are. We ate here four nights and give all the staff and food 10/10.
We twice had a need for the hotel handyman and he also was excellent. The two hotel taxi drivers, and reception staff also were faultless.
How one hotel can find and keep such god staff beats us. We normally stay in 5* hotels but have never had service levels of this standard from ALL staff.
Source: tripadvisor.co.uk
In June 2019, GTSSurrey said about Fermain Valley Hotel
Stayed here (again) for a short break on the Island and enjoyed every minute of the stay here. The hotel is in a great location with views across the gardens to the sea which makes for a very relaxing place to spend some time. Our platinum room was large and comfortable and very well maintained. Staff were all very friendly and the service efficient throughout our stay. Breakfasts in the ocean restaurant were tasty and well cooked with plenty of options available although it would have been nice to have been able to sit outside as it was certainly warm enough to have done so. Gardens were lovely (if a little more weedy this time than on previous visits) and full of flower. Overall a great place to stay and I am sure we will be back - using the discount/upgrade voucher that we were given at checkout which is a nice touch.
Source: tripadvisor.co.uk
In August 2019, LAT10258 said about Fermain Valley Hotel
We stayed recently to celebrate our 40th wedding anniversary, having stayed here for our 30th and at the original Fermain Hotel for our honeymoon. It was lovely to be back. We booked a gold room and had room 30, spacious, spotlessly clean, comfortable, lovely views over the valley and beautiful toiletries in the bathroom.
We ate in each of the restaurants. Buho was lovely, a bit noisy as our table was next to a large corporate table, but service was good and food was some of the best Mexican food we have had. The Ocean Greek Eats was great for breakfast, good choice and quality of the food. Most of our dinner was good apart from my steak which was pretty tough. Our dinner in Rock Garden was very good, best steak ever and great service, although we were glad we had a table at the side as it was quite noisy.
Staff were all excellent, friendly and attentive and we were delighted to be able to get courtesy lifts to and from the airport. Love the location of the hotel, delightful walk down to Fermain Bay, easy to get into town by local bus or by walking.
Would certainly stay here again if returning to Guernsey.
We ate in each of the restaurants. Buho was lovely, a bit noisy as our table was next to a large corporate table, but service was good and food was some of the best Mexican food we have had. The Ocean Greek Eats was great for breakfast, good choice and quality of the food. Most of our dinner was good apart from my steak which was pretty tough. Our dinner in Rock Garden was very good, best steak ever and great service, although we were glad we had a table at the side as it was quite noisy.
Staff were all excellent, friendly and attentive and we were delighted to be able to get courtesy lifts to and from the airport. Love the location of the hotel, delightful walk down to Fermain Bay, easy to get into town by local bus or by walking.
Would certainly stay here again if returning to Guernsey.
Source: tripadvisor.co.uk
In September 2019, Melanie C said about Fermain Valley Hotel
I stayed at the Fermain Valley Hotel for the August bank holiday and can highly recommend the property. The views of the bay (which is within 5 minutes walking distance from the hotel) are beautiful and the garden resembles a tropical oasis. The rooms are tidy and spacious. The breakfast choice is varied and you can select from an a-la-carte menu. The hotel also offers a complimentary transfer service (between airport-hotel-port area) but it is usually booked out and so I could never take advantage of it. So unless you prebook it, you do not get it.
Source: tripadvisor.co.uk
In September 2019, FlyingEmu said about Fermain Valley Hotel
We recently spent a week here in a Platinum room. The room was clean, well appointed and quiet. Overall the hotel presents well in a gorgeous, leafy but steep valley overlooking the sea to the east. Regular buses are available on the road just up the hill. The hotel offers 3 restaurant options (Greek, grill and Mexican) plus a small tea room on site. Ten minutes walk down the valley is a small beach with an independent cafe. Ten minutes on the bus will take you to St Peter Port with many dining and tour options.
The best thing about this hotel is the service. Nothing was too much trouble, dietary issues and special requests were expertly catered for, shuttle transport was freely available, and all was offered with a smile and good humour. Many well known "5 Star" brands could learn a lot from this excellent hotel. We were sad to leave!
Perhaps the only negative was that the hotel lies on the flight path for the airport. However the airport is not too busy and has a night curfew, so sleep is very peaceful.
The best thing about this hotel is the service. Nothing was too much trouble, dietary issues and special requests were expertly catered for, shuttle transport was freely available, and all was offered with a smile and good humour. Many well known "5 Star" brands could learn a lot from this excellent hotel. We were sad to leave!
Perhaps the only negative was that the hotel lies on the flight path for the airport. However the airport is not too busy and has a night curfew, so sleep is very peaceful.
Source: tripadvisor.co.uk
In September 2019, Deepan Raj said about Fermain Valley Hotel
Booked this hotel for our anniversary weekend. As we expected our room, view, food and service were awesome. Hotel is situated near fermain Bay and the location is calm, private and serene. Special thanks to Cristina at the reception - who guided us perfectly and with great gesture.
Source: tripadvisor.co.uk