Local Reviews
In January 2019, marco mantovani said about Old Government House Hotel & Spa
Amazing afternoon tea and very good tea selection. The scones are fantastic as well as the rest. The cakes are made very well with attention to the details. Good service and professional stuff. Unfortunately I can't come often because I'm not from Guernsey.
Source: google.com
In January 2018, Jasmine Ferris said about Old Government House Hotel & Spa
Spa Day for two with treatment:
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!
Source: google.com
In July 2023, Eyal Miller said about Old Government House Hotel & Spa
One of the best experiece I had. Exceptional breakfast
Source: google.com
In August 2021, James Bower said about Old Government House Hotel & Spa
Fabulous Hotel , with Great staff . Even with the extra pressure of two weddings in 7 days ,the staff coped admirably . Led by ,Roberto, " Rocky Marciano" and Alexandross , the young waiters and waitresses did a great job. The Brassierie food was excellent with a varied menu and different fish daily. The Valet car park is free and works well.The heated pool is a great sun trap . A character Hotel which in these challenging times lifted our spirits. Many Thanks !!
Source: google.com
In March 2022, Max Timm said about Old Government House Hotel & Spa
This is an established grand hotel with historic flair. However, be warned that it is not a five star hotel by any reasonable international standard. The rooms, restaurant and common areas in particular are in desperate need of some refurbishment and modernisation. The pricetag is mainly warranted by the fact that there is little competition on the island. That being said, the staff were all outstandingly helpful and polite, and the overall experience we had was a pleasant one.
Source: google.com
In June 2022, Lyndia Pearce said about Old Government House Hotel & Spa
Very comfortable, beautiful inside , although could do with a lift to ALL floors!! Breakfast was amazing , and Tom was really helpful and nothing was too much trouble for him, lovely guy and a real asset to The OGH
Source: google.com
In January 2019, Olivia Haywood said about Old Government House Hotel & Spa
Amazing place to stay. Lovely clean and comfy rooms. Really friendly staff. The food served is always to a very high standard. It's a 30 second walk away from town, which is great! Out of all the hotel's I have stayed in on Guernsey this is definitely my favourite. I highly recommend it. The pool is lovely too, but often full of screaming children in the summer time!
Source: google.com
In July 2021, mike mustoe said about Old Government House Hotel & Spa
It's probably not quite a five-star hotel. The environment needs some TLC in places ( some cash investment!!)
However, the staff in all areas, are definitely five-star. Many thanks for everything. The food and the lounges and bars are very good. The situation of the hotel is superb, and the prices charged for both food and drink, is good. All in all, a lovely hotel, which is a credit to the beautiful island of Guernsey
However, the staff in all areas, are definitely five-star. Many thanks for everything. The food and the lounges and bars are very good. The situation of the hotel is superb, and the prices charged for both food and drink, is good. All in all, a lovely hotel, which is a credit to the beautiful island of Guernsey
Source: google.com
In June 2022, Linus Haferkemper said about Old Government House Hotel & Spa
Very traditional, yet upscale hotel.
I stayed over lunch, enjoying a bar snack.
Good wine and champagne selection, they even have vegan lunch options, which were delicious.
Staff was extremely attentive, the entire place very clean.
I stayed over lunch, enjoying a bar snack.
Good wine and champagne selection, they even have vegan lunch options, which were delicious.
Staff was extremely attentive, the entire place very clean.
Source: google.com
In April 2022, Maggie Rogers said about Old Government House Hotel & Spa
First visit to this hotel and Guernsey. Amazing staff throughout as nothing is too much trouble.
We had booked this as an offer via a TA which included a meal in the Brasserie & one in The Governor's curry room. The meals were OK. At no point were we made aware that there was a limit to the cost of our meal deal in the Brasserie. It was only when I queried the bill that I was told if it was above £30 per person then had to pay the difference!
At breakfast, hubby ordered cooked food and on each occasion it was just warm. One morning, he sent it back twice as they brought the wrong order and when it was right, it wasn't hot enough. The few times I had a cooked breakfast it was OK but the omelette was steaming!
Based on our experience, would definitely question the 5* rating as the food lets it down.
We had booked this as an offer via a TA which included a meal in the Brasserie & one in The Governor's curry room. The meals were OK. At no point were we made aware that there was a limit to the cost of our meal deal in the Brasserie. It was only when I queried the bill that I was told if it was above £30 per person then had to pay the difference!
At breakfast, hubby ordered cooked food and on each occasion it was just warm. One morning, he sent it back twice as they brought the wrong order and when it was right, it wasn't hot enough. The few times I had a cooked breakfast it was OK but the omelette was steaming!
Based on our experience, would definitely question the 5* rating as the food lets it down.
Source: google.com