Local Reviews
In July 2016, JOHN M said about Fermain Valley Hotel
Rooms very good, food excellent, restaurant service totally abismal considering what you pay for the hotel. Better service in a restaurant adjoining a Premier Inn. With the restaurant half full they sat us next to a group of 8 men who had been drinking for a considerable time, they were not out of order just extremely loud so we could not easily talk amounght ourselves. Two and a half hours for our meal, once the wine was delivered we ended up pouring it ourselves, not a problem the wine water did comment that we were doing his job but we never saw him again. We then had to find a waiter to order our desert having waited 20 minutes with no one coming near the table.
Some management or training definitely required.
Some management or training definitely required.
Source: tripadvisor.co.uk
In July 2016, Chris L said about Fermain Valley Hotel
Staff were at hand ready to help with luggage even before we got out of the car on arrival. Very friendly feel and very welcoming. That got us off to a great start. The hotel is magnificent with further improvements to the outside terraced area and valley garden since our last visit. Part way down the Fermain valley towards the sea, the hotel is in a beautifully tranquil spot. Our room, a gold standard room on the top floor with balcony in main part of hotel (note, 'Venue rooms are in a separate building overlooking the main road at the top of the Hotel site), was pristinely clean, with a large 6 foot wide double. Very comfortable and well appointed but quite warm in the early summer weather - could probably have done with a fan. Bar is well stocked and has a nice relaxing atmosphere; they even had Brew Dog Punk IPA on draft! If you want a livelier bar then head for the cocktail bar in the Rock Garden restaurant in another part of the hotel. Ocean restaurant serves great quality food but be sure to book your preferred table time in advance of your arrival otherwise you may be disappointed. It can get quite busy as the restaurant clearly has a very good reputation with locals. Same can be said for the Rock Garden restaurant. Breakfast is a little bit more special than you find in other hotels - yes there is a buffet for cereals, fruit and pastries but your cooked breakfast is freshly cooked to order. Dinner in the Rock Garden is well worth a mention. The Ocean restaurant is quieter, Rock Garden is livelier and specialises in steak from home and from far away. I had a 250gram Argentinian fillet cooked to perfection. Just brilliant! We will definitely go back again and we thoroughly recommend this hotel
Source: tripadvisor.co.uk
In July 2016, thundercat2016 said about Fermain Valley Hotel
our recent 3 night break was booked direct with the hotel who organised our room and the flights from Southampton,we went for the gold room which was located on the top floor of the main building and had a lovely view from the balcony down the fermain valley,our check in was quick and easy, we were quickly shown to our room and offered complementary drinks,the room was clean and tidy as was the rest of the hotel,we had booked dinner for 2 nights which is advisable,the ocean restaurant did not open on a Tuesday and Wednesday but the rock garden restaurant is open,we ate in the ocean restaurant on the first night but the service was very slow,it was nearly 2 and a half hours for the 3 courses this needs to be improved,breakfast is also served in the ocean restaraunt but was far better service with a good choice of cereals,pastries and fruit,your cooked breakfast is done to order but not to long to wait.the rock garden restaurant has better service but can get very busy and noisy,overall we enjoyed our stay,one thing to note is the flight path for Guernsey airport is directly over the hotel so there is some noise from the small planes,the first one takes off just after 7am and the last around 9pm
Source: tripadvisor.co.uk
In July 2016, mikeseals said about Fermain Valley Hotel
Truly luxurious hotel in a super setting
We occupied one of the top of the range rooms. I can only say that it was indeed a superb room with a view of Fermain Bay. Walking from the hotel we made St Peter Port in one direction and Saints Bay in the other. The hotel is well located for those who enjoy walking.
We occupied one of the top of the range rooms. I can only say that it was indeed a superb room with a view of Fermain Bay. Walking from the hotel we made St Peter Port in one direction and Saints Bay in the other. The hotel is well located for those who enjoy walking.
Source: tripadvisor.co.uk
In August 2016, RachWolst85 said about Fermain Valley Hotel
Came for my friend's wedding. The venue is in a beautiful location with amazing views. Decorated lovely, food was of a very high quality (visit Ocean restaurant and the Steak House), there is a pool and sauna on site as well as a cinema. We were in a Silver Venue room which was in the building set at the top of the grounds and the room was immaculate. I have high standards when it comes to accommodation and this hotel would definitely be a 5star if they worked on the service quality via training. All staff were exceptionally polite and helpful, however orders in the restaurant at breakfast consistently came out wrong despite staff writing them down, and we had to wait quite a while for service. The restaurant wasn't overly busy so no real excuse. One evening we went to order drinks from the bar and were invited to take a seat and someone would come over, however after 15min of waiting no one had come over so I went back up to the bar to order. Other than that, the stay was perfect and the afternoon tea we had in their on site tea room after checking out was delicious as well! If the service was tightened up then this would most definitely be a 5 star hotel! Thank you for a lovely stay, I would certainly recommend staying here!
Source: tripadvisor.co.uk
In August 2016, wk333 said about Fermain Valley Hotel
Stayed at this hotel for a couple of nights and the location and service was absolutely outstanding. The staff can't do enough for you and the restaurant service was excellent. A big thank you to Vlad in the ocean restaurant for looking after my clumsy husband who knocked his wine over and broke the glass. He was there in seconds, cleared the glass and replaced the wine.
The ladies on reception were always helpful and printed off our boarding passes for us, the free transport to the town and airport was an added bonus.
Fantastic experience all round
The ladies on reception were always helpful and printed off our boarding passes for us, the free transport to the town and airport was an added bonus.
Fantastic experience all round
Source: tripadvisor.co.uk
In August 2016, wallbash said about Fermain Valley Hotel
Why did I choose to spend three days at the hotel? Well thirty years ago I spent my honeymoon there.
Not strictly true as the hotel has been moved down the hill and our old hotel is now the Venue ( but it’s a nice story) Same hotel , same days to celebrate our Pearl. So was expecting great things and was not disappointed. Reception staff 1st class ,thanks Gavin, room light and airy. Location beautiful. Please if possible do the garden tour, very interesting. Breakfast was good.
Celebrated the actual day, dining at the hotel steak bar, outstanding .
Negative points, coming from the airport the actual signs of the hotel are very small, easy to overshoot. The very narrow road to the carpark then leads to a 90 degree entrance. With a recently picked up hire car take care. In three days never managed to exit carpark with first attempt ( and it was only a 5 door Corsa)
Not strictly true as the hotel has been moved down the hill and our old hotel is now the Venue ( but it’s a nice story) Same hotel , same days to celebrate our Pearl. So was expecting great things and was not disappointed. Reception staff 1st class ,thanks Gavin, room light and airy. Location beautiful. Please if possible do the garden tour, very interesting. Breakfast was good.
Celebrated the actual day, dining at the hotel steak bar, outstanding .
Negative points, coming from the airport the actual signs of the hotel are very small, easy to overshoot. The very narrow road to the carpark then leads to a 90 degree entrance. With a recently picked up hire car take care. In three days never managed to exit carpark with first attempt ( and it was only a 5 door Corsa)
Source: tripadvisor.co.uk
In August 2016, Džulinka C said about Fermain Valley Hotel
The hotel is very very nice, comfy and with great service.
I would highly recommended.
It's far from the town but it has a free shuttle bus service. Depends on the room, but you can have a very nice view right from the window of your room.
I had a breakfast included and it was really good - is possible to choose from many options.
Exterior is lovely with nice gardens.
I would highly recommended.
It's far from the town but it has a free shuttle bus service. Depends on the room, but you can have a very nice view right from the window of your room.
I had a breakfast included and it was really good - is possible to choose from many options.
Exterior is lovely with nice gardens.
Source: tripadvisor.co.uk
In August 2016, PrincessKatie5 said about Fermain Valley Hotel
Me and my partner were given a nights stay in a silver room of the venue as an engagement pressie. It was my partners first time to the island and he loved everything about Guernsey then to be here on our second to last night child free was an amazing night. We had a meal in the rock restaurant then went for a swim and sauna, had a drink in the venue with the gin van in the garden playin music then went to live band which was nice. When we got back to our room it was all set ready for bed with petals on the covers which was amazing. The walk to breakfast in the morning was stunning all the staff are on point and always there to help. The porter man gave us a lift into town after breakfast to meet back up with family and he was pleasant the whole time too. How anyone can say anything bad is beyond me. Spend a week in st George's b&b then a night here and you appreciate how amazing the hotel is.
Source: tripadvisor.co.uk
In August 2016, paulsymons said about Fermain Valley Hotel
Stayed at the superb hotel and what a lovely hotel and setting
The hotel staff are very helpful,attentive and very efficient
And the food is superb and my wife and my self would be certain to stay again
The hotel staff are very helpful,attentive and very efficient
And the food is superb and my wife and my self would be certain to stay again
Source: tripadvisor.co.uk