Local Reviews
In December 2022, Andy C said about Fermain Valley Hotel
Staff, food fantastic, keep up the great work! Had a wonderful time and the views simply wow!! Everyone was so friendly and accommodating, nothing was too much trouble and the rooms were sooooooo clean. My stay here was a true delight and I will nit hesitate to return.
Source: tripadvisor.co.uk
In February 2023, John B said about Fermain Valley Hotel
Could not fault our winter warmer stay, we had a lovely room looking down the valley with Jersey in the distance. The staff in the hotel were very pleasant and efficient, we ate in Buho which was super and will do a separate report. Thanks team for a very nice overnight stay.
Source: tripadvisor.co.uk
In February 2023, colinrU2165GZ said about Fermain Valley Hotel
Very good hotel with excellent facilities including indoor pool, afternoon tea room and choice of 2 dining options. In particular, the staff were without exception first class, attentive and helpful. i very rarely write reviews; however on this occasion I am doing so as I would not hesitate to recommend this hotel. Colin Russ
Source: tripadvisor.co.uk
In March 2023, Susan B said about Fermain Valley Hotel
From the moment we rang to book, customer service from Gisa was superb, advising us on rooms and booking our ferry. The tree house rooms were stunning. We were looked after as if we were royalty. Fab food. Such attention to detail. Special mention to the following staff who went out of their way and anticipated our every need making our stay a dream - Georgia, Kevin, Ema, Bruno, Borislav and courtesy car drivers Ricky and Paulo. We will be back!
Source: tripadvisor.co.uk
In April 2023, Cas1954 said about Fermain Valley Hotel
The staff were amazingly helpful and friendly and it made the place feel very relaxed and enjoyable! The food was very good with a choice of restaurants and a very full breakfast menu! The warm pool was an added bonus and nice to go in.
Source: tripadvisor.co.uk
In July 2023, Eve M said about Fermain Valley Hotel
We had a lovely stay. The staff are genuinely fabulous and nothing is too much trouble. Pool is inside but I had it to myself both mornings. Breakfast is amazing with a wide range of dishes to choose from. Sweet trolley is a nice touch. Beautiful walks into town and down to the beach - however very steep!
Source: tripadvisor.co.uk
In September 2023, Mike Jennings said about Fermain Valley Hotel
It is 5 years since my Wife and I have been to stay at Fermain Valley. In that time much has changed and I am happy to say that most of it is to the good. The staff seem to be entirely new (I assume many left during the pandemic) and their quality and professionalism was very impressive. The location is pretty much perfect in my opinion (yes, there are many aeroplanes coming in to land at Guernsey airport during the day and they pass close overhead, but that didn't bother us at all). The food: well that's a personal preference, and there are 3 restaurants - The Ocean Bar & Grill serving mainly seafood dishes which was very good, The Rock Garden which is a steakhouse and was just ok, and Buho which is latin-themed and not something we found appealing. Breakfast is served in the Ocean Bar and was absolutely superb.
On to the accommodation then, which is the only complaint I have really. 5 years ago we stayed in the main body of the hotel, and it was perfect. This time round we were in a 'gold' standard room which was located in the same building as the Buho restaurant - this is a very bad idea indeed if you are over 50 years of age. The restaurant is open most nights and closes at midnight and whilst the music isn't too loud ALL the time, once service has finished and the staff start cleaning down the equipment it is like trying to sleep in an industrial kitchen: banging, scraping, dragging and dance music thumping through the walls. I didn't enjoy that at all - the first time I have had to sleep with ear plugs in a 4 star hotel. In fact our room was definitely not that of a 4 star hotel, the main panel of the window - looking towards the sea - had blown it's seal and so was internally fogged all the time. Not great.
That said, however, the overall experience was a very good one and I would definitely return - my Wife is not so sure, purely because of our room.
If the hotel read these reviews, it's a bad idea to accommodate guests in the Buho building, it really lessens the experience.
On to the accommodation then, which is the only complaint I have really. 5 years ago we stayed in the main body of the hotel, and it was perfect. This time round we were in a 'gold' standard room which was located in the same building as the Buho restaurant - this is a very bad idea indeed if you are over 50 years of age. The restaurant is open most nights and closes at midnight and whilst the music isn't too loud ALL the time, once service has finished and the staff start cleaning down the equipment it is like trying to sleep in an industrial kitchen: banging, scraping, dragging and dance music thumping through the walls. I didn't enjoy that at all - the first time I have had to sleep with ear plugs in a 4 star hotel. In fact our room was definitely not that of a 4 star hotel, the main panel of the window - looking towards the sea - had blown it's seal and so was internally fogged all the time. Not great.
That said, however, the overall experience was a very good one and I would definitely return - my Wife is not so sure, purely because of our room.
If the hotel read these reviews, it's a bad idea to accommodate guests in the Buho building, it really lessens the experience.
Source: tripadvisor.co.uk
In October 2023, Charlotte M said about Fermain Valley Hotel
We had a fantastic 3 night stay at Fermain Valley. The fresh water and sweets in reception were a lovely touch. We stayed in an incredible spacious room (12) in the main building. It was very clean and the beds were extremely comfortable. The breakfast was AMAZING with a selection of fresh fruit, pastries and juice followed by a chef made meal of your choice. We tried as many dishes as we possibly could on the list. On our final morning we walked down to the bay and spent a few peaceful hours there before flying home. We will be back!
Source: tripadvisor.co.uk
In October 2023, 100ck9 said about Fermain Valley Hotel
This is the second time I have stayed in this hotel. since my first stay, the hotel has become a part of Hand Picked Hotels Group, It would appear that no updating has been done, the hotel decor is tired, the Rock Garden restaurant is drab and needs brightening. The rooms are comfortable and the facilities are as described. The staff are attentitive, friendly and will look after your every need. The breakfast is of a good standard, and does not involve my pet hate hot buffet breakfasts.
Source: tripadvisor.co.uk
In December 2023, AsaJ545 said about Fermain Valley Hotel
We’ve stayed here a few times, but feels like they’ve really upped their game in recent months - beds are always comfy, staff always friendly, hotel always well presented - but the smaller perks they’ve introduced give it a lovely personal touch now. Our kids (we stayed in a family room) were given stuffed toys on arrival. My dad a bottle of wine in his room. The milk & cookies in the evening were a nice touch too.
Otherwise the pool is great - nice and warm; even on cold days. And the Fermaine Valley itself is always beautiful. Highly recommended.
Otherwise the pool is great - nice and warm; even on cold days. And the Fermaine Valley itself is always beautiful. Highly recommended.
Source: tripadvisor.co.uk