Local Reviews
In August 2017, 805Ria said about Fermain Valley Hotel
We booked this hotel for our Coral Wedding Anniversary. As it was our anniversary, we decided to book one of the platinum rooms. On arrival we were met by a very pleasant lady at reception who outlined the hotels amenities and who then took us to our room. We were somewhat surprised to discover no air conditioning , three tiny green apples plonked on a plate and two chocolate buttons wrapped in selophane with a green bow and the previous occupants welcome letter! Not quite what we expected for platinum service and £230 a night!
On the plus side the staff were all very obliging, even the young girl who agreed to clean our room by 3pm as it had not been cleaned when we returned at 2.30, and the young man who presented my sparkling water and lime in a jam jar!!!
Seriously though, the staff were great and the food was exceptional pity it was under the flight path.
On the plus side the staff were all very obliging, even the young girl who agreed to clean our room by 3pm as it had not been cleaned when we returned at 2.30, and the young man who presented my sparkling water and lime in a jam jar!!!
Seriously though, the staff were great and the food was exceptional pity it was under the flight path.
Source: tripadvisor.co.uk
In August 2017, Toni-A-Ego said about Fermain Valley Hotel
We stayed two night in two different rooms. The first one was very fine but the second one (37) was at the end of the corridor with an unpleasant noise during the whole night.
The service quality on the beatiful terace is unbearable.
Staff was helpful but we didn't like hearing from a driver of the Hotel that Madeira is much better...
The service quality on the beatiful terace is unbearable.
Staff was helpful but we didn't like hearing from a driver of the Hotel that Madeira is much better...
Source: tripadvisor.co.uk
In August 2017, AustinAlford said about Fermain Valley Hotel
This is the main restaurant of the Fermain Vally hotel. It was evening. The restaurant is OK, but lacks "soul". As does the adjoining bar. Food is OK. In the daytime/early evening, I suspect the ability to dine outside in their lovely terrace, with medium distance sea views above the lower valley trees, would be better. I find their sister restaurant (The Rock Garden) in the same building to have a better atmosphere. Try that first.
Source: tripadvisor.co.uk
In August 2017, LNH77 said about Fermain Valley Hotel
We stayed here for 2 night to celebrate our anniversary. Our room was Lovely, with a balcony with views of the valley and the sea. I had mentioned on an email that it was for an anniversary, and we came back from a walk to a card and rose petals on the bed, which was a lovely touch and much appreciated. Overall, we had a Lovely, peaceful and relaxing break and would definitely return.
Source: tripadvisor.co.uk
In September 2017, SPD2311 said about Fermain Valley Hotel
Last year I gave a glowing 5 Star review of this hotel and so in January booked again for this September.
Unfortunately this year’s review is not the same!
Last year I booked a ‘Gold’ Room which, although not big, was pleasant and bright, had a seating area with two chairs, a large dressing table and refrigerator. So I asked for the same this year.
On entering the room we were allocated I immediately thought we were given the wrong room. It was gloomy, even smaller, had no chairs or fridge and only a small dressing table. On contacting reception I was told the rooms are defined as ‘Gold’ by having a balcony and not by the size or facilities in the room!
To me, this is completely wrong.
We were given two old chairs, but this meant we could not open the wardrobe doors properly and also given a £35 dining credit. However this in no way made up for spoiling our holiday.
It was made worse when passing other rooms on the corridor when the doors were open and seeing larger rooms with chairs etc., knowing that I had paid the same as those guests! At £190 per night it is not a cheap hotel.
I see previous reviews have made comments on the variances in the ‘Platinum’ rooms also.
Good points – it is still a nice hotel, in a good position, excellent food and all the staff are great.
Would we visit again?? Guernsey – yes. This hotel – No. At least not until they change and have a more detailed grading for the rooms and you know what you are going to get for your money.
Unfortunately this year’s review is not the same!
Last year I booked a ‘Gold’ Room which, although not big, was pleasant and bright, had a seating area with two chairs, a large dressing table and refrigerator. So I asked for the same this year.
On entering the room we were allocated I immediately thought we were given the wrong room. It was gloomy, even smaller, had no chairs or fridge and only a small dressing table. On contacting reception I was told the rooms are defined as ‘Gold’ by having a balcony and not by the size or facilities in the room!
To me, this is completely wrong.
We were given two old chairs, but this meant we could not open the wardrobe doors properly and also given a £35 dining credit. However this in no way made up for spoiling our holiday.
It was made worse when passing other rooms on the corridor when the doors were open and seeing larger rooms with chairs etc., knowing that I had paid the same as those guests! At £190 per night it is not a cheap hotel.
I see previous reviews have made comments on the variances in the ‘Platinum’ rooms also.
Good points – it is still a nice hotel, in a good position, excellent food and all the staff are great.
Would we visit again?? Guernsey – yes. This hotel – No. At least not until they change and have a more detailed grading for the rooms and you know what you are going to get for your money.
Source: tripadvisor.co.uk
In September 2017, Robbolapool said about Fermain Valley Hotel
Set on the outskirts of St Peter Port, the location is stunning - set down a very steep hill, the hotel provides a courtesy bus service into down. Check in & out was handled very friendly, by a man who was on crutches - he went out of his was to be helpful. The room was airy & clean & the small swimming pool was fine.
Unfortunately there was also some staff with severe attitude problems, as a resident we are entitled to use the bar, after being in town for a meal with some friends we arrived back at the hotel just after 11 & went into the bar for a night cap. A very rude woman, who spoke with a local accent sighed & said she wasn't opening the till & had to be charged to the room - she couldn't make us feel more uncomfortable, we had 1 drink & she was there with her handbag & coat ready to go. Rather amusingly a conference that had been using the hotel of about 50 people descended on the bar, so she didn't get the early finish that she thought she would. As things had now livened up we decided to have another drink, I was drinking the real ale which barrel has gone so they changed it. After they had served it, I left in several minutes but it was excessively cloudy, they changed it but again it was still cloudy. My partner took it back again & was told by Miss Charisma that it was supposed to be served cloudy, my partner who works behind a bar pointed out that the first drink of the same beer wasn't before the barrel went & that real ale barrel should not be disturbed for 48 hours before serving . She then backed down & offered an alternative drink - customer service severely lacking.
Breakfast on the first day was lovely, nice friendly staff & good variety. The second day we both ordered the same thing , my came with fatty smoked bacon similar to what you get in spain, yet my partner got lean unsmoked local bacon - why the difference & no explanation was given.
Unfortunately, I wouldn't stay there again - the attitude of the member of staff spoiled it for me.
Unfortunately there was also some staff with severe attitude problems, as a resident we are entitled to use the bar, after being in town for a meal with some friends we arrived back at the hotel just after 11 & went into the bar for a night cap. A very rude woman, who spoke with a local accent sighed & said she wasn't opening the till & had to be charged to the room - she couldn't make us feel more uncomfortable, we had 1 drink & she was there with her handbag & coat ready to go. Rather amusingly a conference that had been using the hotel of about 50 people descended on the bar, so she didn't get the early finish that she thought she would. As things had now livened up we decided to have another drink, I was drinking the real ale which barrel has gone so they changed it. After they had served it, I left in several minutes but it was excessively cloudy, they changed it but again it was still cloudy. My partner took it back again & was told by Miss Charisma that it was supposed to be served cloudy, my partner who works behind a bar pointed out that the first drink of the same beer wasn't before the barrel went & that real ale barrel should not be disturbed for 48 hours before serving . She then backed down & offered an alternative drink - customer service severely lacking.
Breakfast on the first day was lovely, nice friendly staff & good variety. The second day we both ordered the same thing , my came with fatty smoked bacon similar to what you get in spain, yet my partner got lean unsmoked local bacon - why the difference & no explanation was given.
Unfortunately, I wouldn't stay there again - the attitude of the member of staff spoiled it for me.
Source: tripadvisor.co.uk
In September 2017, mr857809 said about Fermain Valley Hotel
Recently spent a long weekend in this hotel. The room was excellent very clean and plenty of supplies of teas coffee and biscuits. We ate in the Rock Restaurant in the Hotel and found the food excellent and the service could not have been better.
Plenty of choice for breakfast. There is also a café in the hotel providing tea and cakes any time in the day. Will certainly visit again in the future.
Plenty of choice for breakfast. There is also a café in the hotel providing tea and cakes any time in the day. Will certainly visit again in the future.
Source: tripadvisor.co.uk
In October 2017, Rupert N said about Fermain Valley Hotel
We booked this hotel as a convenient base for a nearby wedding, not really expecting much given the price was very reasonable.We were therefore very impressed by the quality of facilities and service.
Weather was foul so it would have been even better with sunshine.
Whilst we did not use it, tne hotel shuttle service was an excellent facility
Weather was foul so it would have been even better with sunshine.
Whilst we did not use it, tne hotel shuttle service was an excellent facility
Source: tripadvisor.co.uk
In October 2017, linda s said about Fermain Valley Hotel
We stayed st this hotel for a week at the end of September as it was our 50th wedding anniversary, and this is a very comfortable hotel with great staff who couldn't,t do enough for us.Gavin the manager was particularly helpful,thanks Gavin! The food was great in all restaurants our room was perfect a gold room in the main building with a. Balcony we were able to sit out on as the sun came in all day. It overlooked the stunning bay towards jersey perfect view. We intended this to be a relaxing break which it was indeed! We are going home feeling very rested. I wouldn't hesitate to recommend this place if you want a peaceful break,we will be back.
Source: tripadvisor.co.uk
In October 2017, G5210IUandrew said about Fermain Valley Hotel
We book to stay every year as treat and as support for local hotels and have always loved staying here, This time we stayed we felt that it was not on par with our recent visits to the hotel.
We asked for late check out which they were more than happy to accommodate but we just felt the service (apart from the young that served our evening meal who was a credit to the hotel) was generally a bit poor few points to make i.e.
There was ment to be a bottle of prosecco in room and chocolates upon arrival which we had to ask for.
No towels in the pool area had to ask and go back to reception to collect.
Sauna not turned although we do understand on saving energy.
Eggs at breakfast over cooked .
On final morning off departure we wanted a swim to find out that there was a children's party going on in pool area, which being a father myself is not a problem but ment that we could no use the facitlties as a paying guest.
On the whole we love staying here and by no means want to seem like we are moaning about nothing , but going forward we hope this review will help and a tiny bit more attention to detail and information provided to us as guests would have been greatly received.
We asked for late check out which they were more than happy to accommodate but we just felt the service (apart from the young that served our evening meal who was a credit to the hotel) was generally a bit poor few points to make i.e.
There was ment to be a bottle of prosecco in room and chocolates upon arrival which we had to ask for.
No towels in the pool area had to ask and go back to reception to collect.
Sauna not turned although we do understand on saving energy.
Eggs at breakfast over cooked .
On final morning off departure we wanted a swim to find out that there was a children's party going on in pool area, which being a father myself is not a problem but ment that we could no use the facitlties as a paying guest.
On the whole we love staying here and by no means want to seem like we are moaning about nothing , but going forward we hope this review will help and a tiny bit more attention to detail and information provided to us as guests would have been greatly received.
Source: tripadvisor.co.uk