Local Reviews
In May 2014, Andy I said about Fermain Valley Hotel
Service, location, overall quality are recommended. There are however, the following areas that let the hotel down. The breakfast menu is good but the staff seem over worked or more likely poorly supervised. We found ourselves constantly having to ask for items such as crockery, sauces etc items that should be continually re-stocked. To run out of white bread as they did one breakfast time is poor. The Steakhouse Restaurant was disappointing firstly the level of service was not good but secondly the quality of meat poor. One steak was simply not fit for consumption when we complained a very lame excuse was given and we had to refuse to pay for it, this offer should have been made by the staff. In this restaurant as with many others chefs avoid confrontation we suggest in future when there is such a complaint the chef meets the customer not shift responsibility to waiting staff. Overall the above should not detract from the fact that this is a very good hotel that we would recommend.
Source: tripadvisor.co.uk
In May 2014, Rosemary H said about Fermain Valley Hotel
We stayed six nights here, whilst attending a family wedding and were delighted to find the best customer service we have ever had. All staff were very helpful,cheerful, friendly and nothing seemed too much trouble for them. Robert Steen, the general manager, in particular was courteous, helpful and efficient. We appreciated the tour of the hotel when we arrived, the use of the cinema, excellent food and free shuttle service. Our gold room had a fantastic view with balcony, complimentary fruit, water & sherry in the room. We will definitely stay again.
Source: tripadvisor.co.uk
In May 2014, Jacque R said about Fermain Valley Hotel
We stayed for only 3 nights, unfortunately( to attend the same family wedding) and from the moment that we arrived we were greeted with wonderful customer service. Flight arrived at 8 am and we were picked up at 8.20 am by the courtesy car. On arrival at Fermain we expected to leave our bags until book in time but our room was ready and we were able to have a lovely breakfast and enjoy the facilities. Special mention for Robert Steen who greeted us each morning and was particularly hard working on the day of the wedding held at The Venue. He was always courteous and attentive as were all the staff at all times,what a joy! The wedding receptions were fantastic, the hotel is in the most beautiful setting, so overall, an extremely fabulous experience .
Gold room with sea view terrace worth every penny and the hubby adored the sherry ! And yes we will definitely stay again as well.
Gold room with sea view terrace worth every penny and the hubby adored the sherry ! And yes we will definitely stay again as well.
Source: tripadvisor.co.uk
In May 2014, marswebbpr01 said about Fermain Valley Hotel
I travel to this hotel around once a month for work. Secretly, I look forward to staying here. From the fabulous staff who always greet me with a warm welcome to the luxurious comfortable beds to the wonderful view this really is one of my favourite hotels. Just undergone a refurb and it looks great. The food is always brilliant, the room service is great and nothing is too much trouble for the staff they really are brilliant. Nestled in a gorgeous bay, a short walk through the hotel down to the wonderful little bay quickly helps one unwind after travelling. Rooms have sea view balconies so you can sit and unwind here and it's the little touches such as apples, a decanter in the room, everything you need from toiletries to an ironing board to tea and biscuits all make the stay fabulous. Love to bring the hubby and kids here for a stay because I know they would love it. Don't tell the boss but no hardship at all staying here and secretly I enjoy my work trips to this fabulous hotel.
Source: tripadvisor.co.uk
In May 2014, coral h said about Fermain Valley Hotel
we had a platinum room in the main hotel which was spacious and welcoming. There were bathrobes, toiletries and sherry. The bowl of fruit was a nice touch. The location was lovely with a short woodland walk to the beach and easy access to St Peter Port harbour via local buses although the hotel was great about organising transport. Everyone was pleasant and the breakfasts were plentiful and nicely cooked. The Ocean restaurant had a good menu and the meal was fine. The only downside of the whole experience was that people would wait in the carpark below our room, for taxis and to smoke. We had the windows open as it was so hot so the smoke drifted into our room and the loud conversations of the people waiting meant no sleep before midnight. This was not the fault of the hotel though, but ask for a back room if you want quiet. All in all a very pleasant trip. Thanks to Gavin and the staff.
Source: tripadvisor.co.uk
In May 2014, Karine A said about Fermain Valley Hotel
We spent only 2 nights in this hotel.
The best for us was :
-Breakfast : differents and great choices, pancakes tasted amazingly good, nice service
-"Shuttle" to town : very very helpful !
-The location : on a beautiful Valley, near a Bay and a View Point. Bus station is near the hotel, so it is very convenient.
I won't write more about it, it was really good overall, it was clean, nice staff even though the "check-in" was made very quickly... I would have prefered to have more information about the location or the hotel because it was our first time in Guernsey.
I recommend :)
The best for us was :
-Breakfast : differents and great choices, pancakes tasted amazingly good, nice service
-"Shuttle" to town : very very helpful !
-The location : on a beautiful Valley, near a Bay and a View Point. Bus station is near the hotel, so it is very convenient.
I won't write more about it, it was really good overall, it was clean, nice staff even though the "check-in" was made very quickly... I would have prefered to have more information about the location or the hotel because it was our first time in Guernsey.
I recommend :)
Source: tripadvisor.co.uk
In May 2014, Mike J said about Fermain Valley Hotel
I have stayed here twice a year for the last 5 years or so.
It has just undergone a wonderful refurbishment and everything looks even newer than it already did.
I had a 'Gold' room and it looked over beautiful woodland with the sea beyond. The gardens are immaculate and worth a wander in themselves.
I went fro a run from the hotel and the road down to the beach and paths along the cliffs are a delight.
The bed is so comfortable. My only complaint was the fan did not work in the bathroom leaving it very hot and stuffy (the only reason for not giving the fifth star).
The breakfast is first class. Plenty of fruit and yoghurt with the usual hot choices available.
I checked out this morning and realised I had left my phone charger in the room. I called reception from the office in the main town and they delivered it to me!! How's that for service.
For me this is the only hotel worth staying in on the island!
It has just undergone a wonderful refurbishment and everything looks even newer than it already did.
I had a 'Gold' room and it looked over beautiful woodland with the sea beyond. The gardens are immaculate and worth a wander in themselves.
I went fro a run from the hotel and the road down to the beach and paths along the cliffs are a delight.
The bed is so comfortable. My only complaint was the fan did not work in the bathroom leaving it very hot and stuffy (the only reason for not giving the fifth star).
The breakfast is first class. Plenty of fruit and yoghurt with the usual hot choices available.
I checked out this morning and realised I had left my phone charger in the room. I called reception from the office in the main town and they delivered it to me!! How's that for service.
For me this is the only hotel worth staying in on the island!
Source: tripadvisor.co.uk
In May 2014, Rosemary G said about Fermain Valley Hotel
We had a lovely holiday at this hotel. The staff were very helpful and couldn't do enough to make our stay memorable. We were picked up from the Airport on time by the courtesy transport which was available when required during our stay. The bus service was very convenient from just outside the hotel. The Gold room was lovely although slightly smaller than expected, but then we were only there in the evenings,so this did not really matter.We had bath Robes and slippers supplied,and everything you would require in the bathroom in the way of toiletries.The fruit and sherry was a lovely touch,and the Tea/coffee was replenished every day. The room was cleaned extremely well every day and we had a nice balcony overlooking the terraces and the sea. All in all we could not fault this hotel and would return again without any hesitation.I would like to say a big Thank you to Robert Steen for a very well run hotel and also to Gavin on the reception and Nick the transport driver and wish them all well for a very successful season.
Source: tripadvisor.co.uk
In May 2014, rm250 said about Fermain Valley Hotel
Absolutely fab; the staff were without exception very friendly, very helpful and very obliging....nothing seemed to be too much trouble. The Manager himself was very hands on, welcoming and very friendly and you can see where the influence on the exceptional staff attitude comes from. Courtesy pick from airport, delicious dinner and wonderful breakfast. Rooms were clean, very light and airy and the balcony overlooking the valley and sea was a wonderful early evening setting for an early evening tipple of complimentary sherry before dinner. Great nearby walks (very steep in places and all the steps are definitely not for the faint hearted!) and some wonderful sketching opportunities. All in all a wonderful weekend! Can't really comment on the Fitness Centre or Spa as I didn't use it at all....way too many other outdoor things to do and see!
Source: tripadvisor.co.uk
In May 2014, Shannon R said about Fermain Valley Hotel
I spent 4 nights here and it was great. We stayed in rooms in the annex which was fine. Rooms were well-equipped, very clean. Staff was great, particularly Viera at reception. The breakfast was included. They offered a range of cold and hot dishes, so there was something there for everyone. Wait staff couldn't have been nicer. We used their shuttle service to take us into St. Peter Port our first day and from then on used the bus which stopped right outside the hotel. The gardens were beautiful; very peaceful.
Source: tripadvisor.co.uk