Local Reviews
In October 2016, smiro03 said about St Pierre Park Hotel
Recently spent 5 days at the hotel with my wife and elderly mother in law, who needed gluten free diet. From the moment we checked in to the moment we checked out, the customer service was spot on. The reception staff knew that my mother in law required a gluten free diet and were to reassure us that her needs would be met.
The rooms were very comfortable and nicely appointed, with tea and coffee making facilities. If we made tea or coffee before dinner, clean cups were provided as part of the turn down service.
The meals in the hotel were excellent. For breakfast, there was a 'free from' section where my mother in law could get gluten free cereals and bread. If required, she could also have gluten free toast. Personally I enjoyed the excellent full English breakfast, though sometimes I had to wait for fresh fried eggs to be produced, as they were left under a heat lamp over cooking the yolks.
As we stayed half board, we ate in the Victor Hugo restaurant each night of our stay. For the half board, we could either eat from the set menu, which was changed daily, or put our money from the set menu towards something from the A la carte menu and pay the difference. For the majority of the time, we ate from the set menu. Generally, there was a good choice of gluten free options on the set menu, for my mother in law to choose from.
There were a couple of evenings where there was no choice of a gluten free option, on these occasions, my mother in law was allowed to substitute a dish from the a la carte menu at no extra cost. Also there was one evening, where a gluten free option was listed on the set menu. My mother in law requested the gluten free option for this dish, only to be told that the chef had made a mistake and the dish was not gluten free. 5 minutes later after ordering another gluten free dish, the waiter came back to us saying that the chef was "mortified" by their mistake, and was able to adapt the dish to make it gluten free. A dish my mother in law enjoyed.
All the dishes I ate at the restaurant were very good apart from the lemon meringue pie. Whilst the lemon part of the dish was full of lemon flavour and not too sweet, the pastry bottom was a bit soggy and the meringue was soft and not stiff as a meringue should be. Minor quibble
The location of the hotel was very convenient, as we had a hire car and there was plenty of parking at the hotel.
One of my other bug bears is the performance of the hotel Wifi. No complaints here though. It was free throughout the hotel and I had good connection speed.
So would I stay at this hotel again? Yes I would. It's a good choice for both the tourists wanting a relaxing break and the business traveller staying there for work purposes who needs to connect with office.
The rooms were very comfortable and nicely appointed, with tea and coffee making facilities. If we made tea or coffee before dinner, clean cups were provided as part of the turn down service.
The meals in the hotel were excellent. For breakfast, there was a 'free from' section where my mother in law could get gluten free cereals and bread. If required, she could also have gluten free toast. Personally I enjoyed the excellent full English breakfast, though sometimes I had to wait for fresh fried eggs to be produced, as they were left under a heat lamp over cooking the yolks.
As we stayed half board, we ate in the Victor Hugo restaurant each night of our stay. For the half board, we could either eat from the set menu, which was changed daily, or put our money from the set menu towards something from the A la carte menu and pay the difference. For the majority of the time, we ate from the set menu. Generally, there was a good choice of gluten free options on the set menu, for my mother in law to choose from.
There were a couple of evenings where there was no choice of a gluten free option, on these occasions, my mother in law was allowed to substitute a dish from the a la carte menu at no extra cost. Also there was one evening, where a gluten free option was listed on the set menu. My mother in law requested the gluten free option for this dish, only to be told that the chef had made a mistake and the dish was not gluten free. 5 minutes later after ordering another gluten free dish, the waiter came back to us saying that the chef was "mortified" by their mistake, and was able to adapt the dish to make it gluten free. A dish my mother in law enjoyed.
All the dishes I ate at the restaurant were very good apart from the lemon meringue pie. Whilst the lemon part of the dish was full of lemon flavour and not too sweet, the pastry bottom was a bit soggy and the meringue was soft and not stiff as a meringue should be. Minor quibble
The location of the hotel was very convenient, as we had a hire car and there was plenty of parking at the hotel.
One of my other bug bears is the performance of the hotel Wifi. No complaints here though. It was free throughout the hotel and I had good connection speed.
So would I stay at this hotel again? Yes I would. It's a good choice for both the tourists wanting a relaxing break and the business traveller staying there for work purposes who needs to connect with office.
Source: tripadvisor.co.uk
In October 2016, Cathryn L said about St Pierre Park Hotel
Had a lovely weekend at the St. Pierre. The service was relaxed and professional throughout. We loved the new spa, and had an excellent massage - highly recommended. Superb food, too. We thoroughly enjoyed our weekend in Guernsey.
Source: tripadvisor.co.uk
In July 2018, sandicarey said about Old Government House Hotel & Spa
Had a wonderful full massage from Rosemary even though I'm diagnosed with cancer. The treatment was really beneficial and incredible value for money. Rosemary informs me that more staff will be trained to treat cancer patients. I cannot wait to visit again.
Source: tripadvisor.co.uk
In July 2018, winterwillie said about Old Government House Hotel & Spa
Position of hotel in St Peter Port is lovely
Warm welcome on arrival after easy journey from airport
Reception staff excellent throughout.
Special mention for Jaro Opletal who really went out of his way to be helpful and ensure that we had a lovely stay.
Herm Suite Room was spacious with great bathroom and comfortable bed.
Attractive pool area and Bars .
Used the Spa and enjoyed it.
Some areas of the hotel need refurbishment as appear shabby.
Breakfast service was inconsistent with a lack of attention to detail . Breakfast food was nice without being particularly flavoursome.
All in all we really enjoyed our stay.
Warm welcome on arrival after easy journey from airport
Reception staff excellent throughout.
Special mention for Jaro Opletal who really went out of his way to be helpful and ensure that we had a lovely stay.
Herm Suite Room was spacious with great bathroom and comfortable bed.
Attractive pool area and Bars .
Used the Spa and enjoyed it.
Some areas of the hotel need refurbishment as appear shabby.
Breakfast service was inconsistent with a lack of attention to detail . Breakfast food was nice without being particularly flavoursome.
All in all we really enjoyed our stay.
Source: tripadvisor.co.uk
In July 2018, silverhighway said about Old Government House Hotel & Spa
Wonderful staff who couldn’t do enough to make us welcome and comfortable. Fantastic breakfasts and food in the Curry Room was delicious and well priced. The only meal we didn’t enjoy was lunch from the bar which was a bit tasteless. Lovely rooms which are well appointed and immaculately clean. Sitting around the pool was a luxury with comfortable sun loungers and umbrellas with iced water on tap. We would definitely visit this hotel again.
Source: tripadvisor.co.uk
In July 2018, Russell F said about Old Government House Hotel & Spa
From arrival at the front steps, it was evident that the staff were smart, polite and keen to help. Nothing was too difficult and they always appeared happy and helpful throughout the whole of our stay. Receptionists met us with a smile, the concierge went out of his way to find out information and make bookings for us and the hotel manager took a personal interest in making sure we were happy and well looked after.
It was also pleasing to note that the more experienced restaurant staff were keen to explain and help those newer to the role. Staff managed to find that delicate balance between being friendly to the customers and yet knowing their place and not being intrusive.
The bar was a little contemporary for my liking but drinks came with nibbles and could be served in other rooms, so very pleasant. Our bedroom was a standard room but it was clean, well appointed and comfortable. My only adverse comment is that the shower entrance was very awkward and narrow. There was a turn-down service at night and biscuits on the pillow!
Outside, there is a shaded patio where meals can be taken, an attractive grassed seating area with fountain and an outside swimming pool with comfortable sunbeds and a good towel service.
Highly recommended.
It was also pleasing to note that the more experienced restaurant staff were keen to explain and help those newer to the role. Staff managed to find that delicate balance between being friendly to the customers and yet knowing their place and not being intrusive.
The bar was a little contemporary for my liking but drinks came with nibbles and could be served in other rooms, so very pleasant. Our bedroom was a standard room but it was clean, well appointed and comfortable. My only adverse comment is that the shower entrance was very awkward and narrow. There was a turn-down service at night and biscuits on the pillow!
Outside, there is a shaded patio where meals can be taken, an attractive grassed seating area with fountain and an outside swimming pool with comfortable sunbeds and a good towel service.
Highly recommended.
Source: tripadvisor.co.uk
In July 2018, Susannah T said about Old Government House Hotel & Spa
Thank you to the whole Front of House and Concierge team for looking after us so superbly during our 5 night stay this past week at OGH.
From the moment we arrived our bags were portered away and our car valeted. We were offered complimentary drinks in the gardens whilst we waited for our room as we had sailed on the early ferry. The three of us (myself, my husband and my little assistance dog) were immediatley able to begin to relax in the sumptuous surroundings overlooking the beautiful pool terrace.
Our cool air-conditioned room was wonderful. Super king sized bed, lovely balcony with a view of the port and castle, and the extra items we had pre arranged with the hotel. We were there during the heat wave so it was so lovely having the air conditioning-one of the reasons we booked this hotel!
We spent most of our vacation relaxing by the very warm heated pool on the extremely comfortable loungers which have an endless supply of clean towels provided and excellent pool service for drinks and delicious snacks.
My husband enjoyed using the gym facilities which are well stocked and clean. He did however remark the changing room was rather sweaty and airless and could also do with some air con of it's own!
The Brassiere breakfasts were a great buffet, something for everyone, and lots of à la carte cooked choices too. They even provided me with GF toast. Thank you!
The concierge team was always excellent at booking local restaurants and taxis for us, and looking after our needs. We actually hardly ventured outside of the hotel as it was so wonderful just to lie by the pool under the huge sun shades and enjoy the incredible spell of weather, soaking up the beautiful facilitates. Just a point, more loungers were needed as the weekend was very busy, and some lie flat ones would be nice. The ice cold citrus water provided by the pool was delicious.
This was a trip we really needed as I was recovering from a recent surgery. It really gave us both a chance to recharge our batteries in sumptuous surroundings.
Thank you to all the staff for making it so special. We will definitely return.
From the moment we arrived our bags were portered away and our car valeted. We were offered complimentary drinks in the gardens whilst we waited for our room as we had sailed on the early ferry. The three of us (myself, my husband and my little assistance dog) were immediatley able to begin to relax in the sumptuous surroundings overlooking the beautiful pool terrace.
Our cool air-conditioned room was wonderful. Super king sized bed, lovely balcony with a view of the port and castle, and the extra items we had pre arranged with the hotel. We were there during the heat wave so it was so lovely having the air conditioning-one of the reasons we booked this hotel!
We spent most of our vacation relaxing by the very warm heated pool on the extremely comfortable loungers which have an endless supply of clean towels provided and excellent pool service for drinks and delicious snacks.
My husband enjoyed using the gym facilities which are well stocked and clean. He did however remark the changing room was rather sweaty and airless and could also do with some air con of it's own!
The Brassiere breakfasts were a great buffet, something for everyone, and lots of à la carte cooked choices too. They even provided me with GF toast. Thank you!
The concierge team was always excellent at booking local restaurants and taxis for us, and looking after our needs. We actually hardly ventured outside of the hotel as it was so wonderful just to lie by the pool under the huge sun shades and enjoy the incredible spell of weather, soaking up the beautiful facilitates. Just a point, more loungers were needed as the weekend was very busy, and some lie flat ones would be nice. The ice cold citrus water provided by the pool was delicious.
This was a trip we really needed as I was recovering from a recent surgery. It really gave us both a chance to recharge our batteries in sumptuous surroundings.
Thank you to all the staff for making it so special. We will definitely return.
Source: tripadvisor.co.uk
In July 2018, ThomsonJo said about Old Government House Hotel & Spa
I stayed at this hotel at the beginning of July for a business trip. From the moment I arrived I was made to feel entirely welcome. The staff were accommodating, friendly, and efficient, and never gave the impression that they were looking for anything other than to give me great service. The restaurant was well priced and the food was delicious, with again fast and friendly service. The conference facility was well laid out and efficiently serviced. All in all a good experience
Source: tripadvisor.co.uk
In July 2018, malstewart said about Old Government House Hotel & Spa
Stayed in a classic room on a 4 nights for 3 deal. Exceptional service in reception, concierge, and breakfast room as well as outdoor areas.
However, room was smaller than we have been used to in hotels of this calibre. Shown other rooms of a higher standard by the excellent Nelly and Anthony. Size would still be an issue for us.
Some cosmetic issues with the room (316) which we addressed on our feedback sheet. Minor issues maybe but this is a 5 star hotel.
Also a bit odd not having a small refrigerator or DVD player as standard rather than having to ask the concierge for them.
A lovely hotel but, for us, rooms not up to 5 star standard.
However, room was smaller than we have been used to in hotels of this calibre. Shown other rooms of a higher standard by the excellent Nelly and Anthony. Size would still be an issue for us.
Some cosmetic issues with the room (316) which we addressed on our feedback sheet. Minor issues maybe but this is a 5 star hotel.
Also a bit odd not having a small refrigerator or DVD player as standard rather than having to ask the concierge for them.
A lovely hotel but, for us, rooms not up to 5 star standard.
Source: tripadvisor.co.uk
In July 2018, catherine said about Old Government House Hotel & Spa
My mum and I recently spent four nights at the hotel - and our expectations were surpassed. The service here was superb - everything from the complimentary drink when we arrived, to them finding and posting a ring that I had left behind (I can't remember who the lady was who dealt with that, but I was so grateful!).
Whilst there we enjoyed treatments at the spa, delicious breakfasts, and a sensational curry in the curry room. The latter was a true experience and should we return, we won't hesitate to book in again!
The bedroom (121) was beautifully decorated with beautiful toiletries - however we did notice some slight stains on the material on the walls (we mentioned this on our feedback sheet) along with a broken draw. This by no means spoiled our stay, but we do think the cosmetics is one area that could be improved.
Also on one occasion, we overheard a waiter (seemingly) being yelled at by the manager in the restaurant during our breakfast in the Brasserie. We genuinely can not fault the service we received by everyone there - however one of things we appreciate most is when staff appear to respect each other (particularly in public!). This was a one-off, and we only overheard the incident - we know nothing about the context.
All that being said.....
we had a truly excellent stay, and both my mum and I wished we could have stayed for longer. Having met other guests who return every year, it is easy to see why. We certainly hope to return again sometime soon.
Whilst there we enjoyed treatments at the spa, delicious breakfasts, and a sensational curry in the curry room. The latter was a true experience and should we return, we won't hesitate to book in again!
The bedroom (121) was beautifully decorated with beautiful toiletries - however we did notice some slight stains on the material on the walls (we mentioned this on our feedback sheet) along with a broken draw. This by no means spoiled our stay, but we do think the cosmetics is one area that could be improved.
Also on one occasion, we overheard a waiter (seemingly) being yelled at by the manager in the restaurant during our breakfast in the Brasserie. We genuinely can not fault the service we received by everyone there - however one of things we appreciate most is when staff appear to respect each other (particularly in public!). This was a one-off, and we only overheard the incident - we know nothing about the context.
All that being said.....
we had a truly excellent stay, and both my mum and I wished we could have stayed for longer. Having met other guests who return every year, it is easy to see why. We certainly hope to return again sometime soon.
Source: tripadvisor.co.uk