Local Reviews
In June 2009, redbears said about Fermain Valley Hotel
Fermain Hotel has a great location - partial sea views, lovely rooms mostly with balconys. Rooms are well cleaned although perhaps a little too quickly as my particular room had several cobwebs which had not been cleared by my departure date.
The hotel is well located for access to beautiful cliff walks and the excellent Fermain Cafe on the beach which is not part of this hotel.
The hotel is badly let down by poor restaurant service. Throughout our stay we found ourselves constantly reminding staff of our orders especially at breakfast and for after dinner drinks. Service was generally slow to non existent. This standard of service is not what I have come to expect for a four star hotel and is even more puzzling as there seemed to be sufficient waiting staff to ensure a high standard of service. We tried the hotel for dinner and were not impressed by the standard of our meal. My advice would be to travel outside of the hotel for evening meals as there are many well priced good restaurants on the island, including the cafe in Fermain Bay which is open in the evening and has a lovely setting. Despite having a wonderful location the hotel is badly let down by its poor standard of service and in some parts the attitude of some (not all) of its staff. A good location does not ensure sustainable business - please note.
The hotel is well located for access to beautiful cliff walks and the excellent Fermain Cafe on the beach which is not part of this hotel.
The hotel is badly let down by poor restaurant service. Throughout our stay we found ourselves constantly reminding staff of our orders especially at breakfast and for after dinner drinks. Service was generally slow to non existent. This standard of service is not what I have come to expect for a four star hotel and is even more puzzling as there seemed to be sufficient waiting staff to ensure a high standard of service. We tried the hotel for dinner and were not impressed by the standard of our meal. My advice would be to travel outside of the hotel for evening meals as there are many well priced good restaurants on the island, including the cafe in Fermain Bay which is open in the evening and has a lovely setting. Despite having a wonderful location the hotel is badly let down by its poor standard of service and in some parts the attitude of some (not all) of its staff. A good location does not ensure sustainable business - please note.
Source: tripadvisor.co.uk
In June 2009, MandyCardiff said about Fermain Valley Hotel
Stayed here for 3 nights as part of our honeymoon (also stayed 4 nights in Jersey). On booking into the hotel we were met by excellent service and efficiency from staff, who explained everything we needed to know about the hotel and showed us where everything was. We parked the car at the hotels own car park and then were given a 'Gold Double Room' with balcony & sea view. Rooms were spotless, comfortable and roomy, with complimentary fresh fruit, fudge and bottles of water (in the fridge). Staff had placed red rose petals on our bed, for our first night, which was a lovely touch. We were booked on the 'Best of Guernsey' package which included return flights from Jersey (other airports an option), hire car, a gold double room, one nights 3 course dinner and a return boat trip ticket to Herm island. We had such a fantastic time at the Fermain Valley Hotel, the staff were absolutely great & so friendly. We spent the hot afternoons in the indoor heated swimming pool with the changing rooms having a shower and a private area to change. We found the food at the hotel to be excellent, served hot, delicious and plenty of it! We fully recommend staying at the Fermain Valley Hotel. We do not regret going to the Channel Islands, as we had already travelled on a around the world trip, last November, and didnt want any jet lag on our honeymoon!! We hadn't realised how lovely both Jersey and Guernsey was. We hope to return one day and when we do we will deffinately be staying at the Fermain Valley Hotel.
Source: tripadvisor.co.uk
In July 2009, Stephen B said about Fermain Valley Hotel
What an excellent setting and what a superb place to stay.
We stayed for four days and even though hire car came with the package we did not really want to leave the hotel.
There is a beautiful beach at the bottom of the wooded valley where the Fermaine is situated so to be honest there is very little reason to use the car given the hotel also runs a shuttle bus service to and from St Peter Port and the airport.
The management and staff are all really friendly and service is excellent with nice little touches such as complimentary sherry in the room and free room service for tea or coffee.
Our son is aged 14 months and he was well catered for with the children’s menu and the very understanding staff who never once made us feel self conscious about the noise and mess that is part of baby dining.
The locals clearly enjoy this place too so booking the restaurant is advisable especially at week-ends.
We stayed for four days and even though hire car came with the package we did not really want to leave the hotel.
There is a beautiful beach at the bottom of the wooded valley where the Fermaine is situated so to be honest there is very little reason to use the car given the hotel also runs a shuttle bus service to and from St Peter Port and the airport.
The management and staff are all really friendly and service is excellent with nice little touches such as complimentary sherry in the room and free room service for tea or coffee.
Our son is aged 14 months and he was well catered for with the children’s menu and the very understanding staff who never once made us feel self conscious about the noise and mess that is part of baby dining.
The locals clearly enjoy this place too so booking the restaurant is advisable especially at week-ends.
Source: tripadvisor.co.uk
In July 2009, piprosie said about Fermain Valley Hotel
Stayed here for a short break to celebrate our 25th wedding anniversary, First class hotel from arriving being met by friendly staff on reception to our lovely room (29), views were lovely and shown round the hotel before we got to our room by Gemma (hope i got your name right,) she showed us where everything was and could not have been more helpful ,breakfast was first class ,hope to return soon
Source: tripadvisor.co.uk
In August 2009, chucksy said about Fermain Valley Hotel
My hubby and I spent a week at this hotel from 11th - 18th July and can not praise it highly enough. We were celebrating our ruby wedding anniversary and everything was just perfect. The young staff went out of their way to be helpful and were very friendly. The food is fantastic, especially the breakfast and on the one night it rained we went to the hotel's cinema. They even had a little bar in the cinema so was able to watch "Australia" with my glass of Sauvignon. There is no need to hire a car as an excellent bus service up the road takes you into St.Peterport for 60p where you can get a bus to anywhere. Our room was number 12 overlooking the bay - a view to die for.
Source: tripadvisor.co.uk
In August 2009, Big_Chris74 said about Fermain Valley Hotel
Nice hotel with comfortable rooms in the main house, friendly helpful staff and a good english cooked breakfast.
There is a great beach cafe which is well worth a visit, though the road could be a little steep.
There is a great beach cafe which is well worth a visit, though the road could be a little steep.
Source: tripadvisor.co.uk
In August 2009, Bridget W said about Fermain Valley Hotel
My husband and I thoroughly enjoyed our stay at the Fermain Valley Hotel. Our room overlooked the valley with distant views of the sea from the balcony. It was well appointed and extremely comfortable. We found the staff friendly and helpful. The highlight was dinner at Christophes the Michelin starred restaurant within the upper gardens of the hotel. We chose the gourmet menu which was a sumptuous feast with complementary wines served by courteous and knowledgeable staff. On our return trip back through the beautiful garden to our hotel room we were treated to the sight of a full moon hanging over the bay, glittering on the sea. A wonderful end to an amazing evening.
Source: tripadvisor.co.uk
In September 2009, Umps said about Fermain Valley Hotel
This is the first time we stayed at this hotel and will not be the last. The location in a wooded valley with views to the sea was superb. The walk down to the rocky beach was envigorating. The hotel was kept immaculate by helpful staff. The reception staff in particular worked very long hours but were always willing to help in any way. Our room was slightly smaller than we had anticipated but the balcony with a sea view made a difference. Like most things in Guernsey, the price was somewhat on the high side as were the extras. Breakfasts were freshly cooked and were delivered hot. The downsides were that the car parking was inadequate and the overflow was a little walk from the Hotel and the hotel is located under the flightpath to Guernsey airport which is not too busy but there is a regular incoming plane at 0615!
Source: tripadvisor.co.uk
In September 2009, AmandaJaneGlos said about Fermain Valley Hotel
We booked to stay at the Fermain Valley to celebrate our Crystal Anniversary. We had a fantastic stay, the staff were really great , friendly and very helpful. Special mention to Gemma, Steve, Neal, Richard and Ravais who all helped with extra personal service levels. Gemma handled all of our bookings ( Joint Stay with Alderney Sister Hotel ) and she was brilliant. Everyone from the Staff were so courteous and helpful.
Worth taking their advice, as it helped us greatly, including recommendation of Beach Bar Restaurant, well worth a visit at the bottom of the valley, with a great beach location.
The food was a really good class, we thoroughly recommend the Fillet Steak @ the Bistro.
The breakfasts were good, but did vary in standard depending which Chef was on. One omelette we had was fantastic.
The rooms are of a high standard and the setting and views are lovely. It is worth a little stroll around the gardens and using the hotel facilities. However be warned the walk back up from the Beach Cafe is not for the faint hearted!
The weather we had was superb, which always helps. It is above average in terms of price, but worth that as you should have a stay to remember. Christophe is bedding in on the food a Michelin Chef, so we hope that it becomes established as the food we had was really good.
Worth taking their advice, as it helped us greatly, including recommendation of Beach Bar Restaurant, well worth a visit at the bottom of the valley, with a great beach location.
The food was a really good class, we thoroughly recommend the Fillet Steak @ the Bistro.
The breakfasts were good, but did vary in standard depending which Chef was on. One omelette we had was fantastic.
The rooms are of a high standard and the setting and views are lovely. It is worth a little stroll around the gardens and using the hotel facilities. However be warned the walk back up from the Beach Cafe is not for the faint hearted!
The weather we had was superb, which always helps. It is above average in terms of price, but worth that as you should have a stay to remember. Christophe is bedding in on the food a Michelin Chef, so we hope that it becomes established as the food we had was really good.
Source: tripadvisor.co.uk
In November 2009, Sue B said about Fermain Valley Hotel
We have just returned from a gourmet break at this lovely hotel and would recommend it to anyone who wants to recharge their batteries and get away from it all in a beautiful location. The service at the hotel is second to none. Gemma, the receptionist, gave us a guided tour on arrival. We had upgraded to a Gold room which was spacious, immaculately clean and very tastefully appointed with a balcony and sea view. There was complimentary sherry (a nice quaint touch!) and the best selection of tea and coffee we have ever had in a hotel room, as well as free bottled water in the mini bar.The meals were excellent, especially the "menu gourmand" in the Palm Court restaurant where we were made to feel very special. Breakfasts were equally good with an impressive selection at the buffet and on the "made-to-order" menu. The weather wasn't the best (not surprising in Nov) but there is a good indoor pool and sauna and we still enjoyed the beautiful clifftop walk into St Peter Port (only 45 minutes). We loved everything about this beautiful hotel but its greatest asset has to be its staff - everyone we met made us very welcome and their friendliness added to the warm, relaxing atmosphere of the whole place (we loved the open fire in the lounge!) We will definitely return - hopefully in Summer next time!!
Source: tripadvisor.co.uk