Local Reviews
In November 2019, mra1028 said about Old Government House Hotel & Spa
I was so looking forward to my trip to Guernsey and my time at The Old Government House hotel. Sadly, I have to say that my stay at this historic 5-star property fell flat. There was plenty of good, but too many little disappointments to give it a 5-star rating.
The good:
Quick response time to my inquiries before arrival
Beautiful property
Proximity to center of town
Large room
Some friendly staff (particularly one very friendly woman at the front desk)
Great massage treatment in the spa
Delicious dinner at La Brasserie
Hotel packed me a picnic lunch for my day of island exploration
The bad:
During check-in, the woman at reception repeated herself and asked me the same questions multiple times during check-in making me feel like she wasn't even listening.
Curry Room wouldn't seat me for dinner on my first night, even though they had multiple empty tables at 20:30.
My room still wasn't serviced at 15:00.
No one cleared my breakfast dishes, even though I lingered over a book at least 30 minutes after finishing.
No one to greet / seat me for my 15:00 afternoon tea reservation. When I was finally seated, I waited 20 minutes for someone to come and take an order.
No one was clearing towels at the pool, so there was no place to sit when I arrived late in the afternoon.
No pool service offered. I would expect a 5* hotel to have someone taking drink orders at the pool.
The good:
Quick response time to my inquiries before arrival
Beautiful property
Proximity to center of town
Large room
Some friendly staff (particularly one very friendly woman at the front desk)
Great massage treatment in the spa
Delicious dinner at La Brasserie
Hotel packed me a picnic lunch for my day of island exploration
The bad:
During check-in, the woman at reception repeated herself and asked me the same questions multiple times during check-in making me feel like she wasn't even listening.
Curry Room wouldn't seat me for dinner on my first night, even though they had multiple empty tables at 20:30.
My room still wasn't serviced at 15:00.
No one cleared my breakfast dishes, even though I lingered over a book at least 30 minutes after finishing.
No one to greet / seat me for my 15:00 afternoon tea reservation. When I was finally seated, I waited 20 minutes for someone to come and take an order.
No one was clearing towels at the pool, so there was no place to sit when I arrived late in the afternoon.
No pool service offered. I would expect a 5* hotel to have someone taking drink orders at the pool.
Source: tripadvisor.co.uk
In November 2012, Minnie12359 said about Old Government House Hotel & Spa
This hotel is exceptional - because of its age and history, the layout is a bit higgledypiggledy - getting to my room was an adventure. The room was spacious, spotless and cosily warm without being suffocating - the windows can be opened, which is unusual these days, but it was a bitterly cold night so I didn't bother. I laughed when I saw the room was equipped with not one, not two, but three enormous fitted wardrobes. The bedding was super - a huge bed and lovely sheets. I loved the bathroom and the l'Occitaine toiletries. My only teensy irritation was that the shower cubicle was a little small, but hey, I wouldn't complain about it. I had to leave early for a 7.00 am flight and didn't expect breakfast because that service doesn't start until 7.00 am, but they had thoughtfully prepared an urn of coffee and a tray of pastries for early bird departures. We had a super meal in the bar - menu a bit limited and pricey, as were the drinks. The staff were without exception attentive, efficient and friendly. I can't wait to go back.
Source: tripadvisor.co.uk
In December 2012, Diane I said about Old Government House Hotel & Spa
We have stayed at this hotel many times and have spent the last three Christmases here and have never been disappointed. The hotel is cosy and comfortable and the service is exceptional. Without exception the staff were friendly and helpful making our stay just perfect. We were made to feel most welcome by Harry-what a lovely man!
The beds are the most comfortable we have ever slept in and the food was superb. We can't wait for our next visit.
The beds are the most comfortable we have ever slept in and the food was superb. We can't wait for our next visit.
Source: tripadvisor.co.uk
In January 2013, Mike T said about Old Government House Hotel & Spa
A special weekend in a superb hotel.
Do try the Indian Restaurant located in the hotel. And let the chef choose wines to complement your meal ...... you won't be disappointed !
The rooms were comfortable, and while we had problems with the signal for the TV, the hotel management and staff could not be more attentive.
This was our first visit to this hotel and I am sure it will not be our last.
Do try the Indian Restaurant located in the hotel. And let the chef choose wines to complement your meal ...... you won't be disappointed !
The rooms were comfortable, and while we had problems with the signal for the TV, the hotel management and staff could not be more attentive.
This was our first visit to this hotel and I am sure it will not be our last.
Source: tripadvisor.co.uk
In January 2013, Peter J said about Old Government House Hotel & Spa
The first time we have visited Guernsey and the first time we have stayed at OGH. The Hotel is fantastic - and we have stayed at a number of five star places across Europe and the UK.
From collecting us at the airport to taking us back at the end of three glorious days -the staff at OGH where superb.
It's a great hotel -no two rooms are alike - but the cleanliness and facilities are consistently excellent. I have never known such a friendly and attentive bunch of staff -they seem to be able to read your mind and before you have even asked for something -its ready! If you are wanting a peaceful, luxurious break , fed good food , chill out in a spa -this is the place. We wanted to take the beds home-we are going back in the summer .-
From collecting us at the airport to taking us back at the end of three glorious days -the staff at OGH where superb.
It's a great hotel -no two rooms are alike - but the cleanliness and facilities are consistently excellent. I have never known such a friendly and attentive bunch of staff -they seem to be able to read your mind and before you have even asked for something -its ready! If you are wanting a peaceful, luxurious break , fed good food , chill out in a spa -this is the place. We wanted to take the beds home-we are going back in the summer .-
Source: tripadvisor.co.uk
In February 2013, TheRovingDiner said about Old Government House Hotel & Spa
Stayed in superb room for New Year. Huge bed that was very comfortable. En suite was immaculate. Staff very attentive. Price included an excellent Sunday brunch with live band. All very civilised for £188.
Source: tripadvisor.co.uk
In August 2013, Gill-Emids said about Old Government House Hotel & Spa
I would highly recommend this hotel in Guernsey. My stay for four nights was made very welcoming by the staff of the hotel. They had a professional approach to everything. The breakfast choice was superb. There was a great choice of evening meals too. The hotel is situated in an ideal location and most destinations are in walking distance.
Very good hotel for the price too.
Very good hotel for the price too.
Source: tripadvisor.co.uk
In July 2016, Belinda R said about Old Government House Hotel & Spa
Just come back from a wonderful stay at OGH. We wanted a romantic break for our 10th wedding anniversary and OGH delivered! Sparkling wine on arrival, a glass of champagne with a hand written card at breakfast and our bed decorated with towels in a shape of a heart with rose petals scattered on them!
A big thank you goes to Andi on Reception, so helpful and smiley! And Daniel who made sure we were well looked after.
The swimming pool was heated and lovely and clean. The breakfast was fantastic, lots of fresh fruit and plenty of hot choices too.
We found our bedroom was a bit small and the bathroom, but the bed was very comfy and the room was quiet.
Well done OGH, your staff did a great job this weekend. We hope to come back one day. :)
A big thank you goes to Andi on Reception, so helpful and smiley! And Daniel who made sure we were well looked after.
The swimming pool was heated and lovely and clean. The breakfast was fantastic, lots of fresh fruit and plenty of hot choices too.
We found our bedroom was a bit small and the bathroom, but the bed was very comfy and the room was quiet.
Well done OGH, your staff did a great job this weekend. We hope to come back one day. :)
Source: tripadvisor.co.uk
In July 2016, Frederick A said about Old Government House Hotel & Spa
We spent a week at the OGH in St Peter Port. We chose a King Room and were delighted with the accommodation. The room was spacious with two french windows which gave an abundance of fresh air, so often missing in modern hotels. The staff are very attentive and the bed linen and bath towels are changed at whatever frequency you desire. There is an excellent pool in the grounds with a variety of sum loungers some which are fixed with a bent knee position, excellent for sitting and reading without sliding down.
The Brasserie breakfast is excellent and on sunny days there are tables set up in the garden.
There is only a short walk down to the centre of the town but the hotel allows you to be "away from it all"
The Brasserie breakfast is excellent and on sunny days there are tables set up in the garden.
There is only a short walk down to the centre of the town but the hotel allows you to be "away from it all"
Source: tripadvisor.co.uk
In July 2016, John L said about Old Government House Hotel & Spa
The rooms are superb, ours was a King with balcony, booked for a special occasion. Spacious and well appointed. The front of house staff and general management went out of their way to make our stay a memorable and enjoyable one.
Source: tripadvisor.co.uk