Local Reviews
In September 2021, Melissa Lee said about Fermain Valley Hotel
We thoroughly enjoyed our stay at the hotel. Rooms are clean and comfortable, the staff awesome, friendly and helpful and the location perfect. We sampled each restaurant and liked them all. Whatever you’re in the mood for, this place has it. We walked down to Fermain Bay, explored the trails both ways and ate and drank at the beach club. I highly recommend!
Source: tripadvisor.co.uk
In September 2021, Mike J said about Fermain Valley Hotel
Recently had a 4 night stay with family at the Fermain. Gold room with balcony. Have stayed here many times but this time all the staff were exceptional in their helpfulness and attention to detail. The cleaning staff were superb.
My only comment would be that when refurbishment takes place please replace baths with walk in showers. Otherwise a great experience.
My only comment would be that when refurbishment takes place please replace baths with walk in showers. Otherwise a great experience.
Source: tripadvisor.co.uk
In September 2021, Jondes said about Fermain Valley Hotel
Very helpful staff and great service! Suzi and Catia in reception are particularly worthy of a mention for going the extra mile.
Our room was very comfortable and quiet with a lovely view from the balcony.
It was a shame that one of the restaurants was not available for evening meals.
If you are visiting Guernsey for the first time be aware of the combination of fast cars and narrow roads!
Our room was very comfortable and quiet with a lovely view from the balcony.
It was a shame that one of the restaurants was not available for evening meals.
If you are visiting Guernsey for the first time be aware of the combination of fast cars and narrow roads!
Source: tripadvisor.co.uk
In September 2021, TheRat1 said about Fermain Valley Hotel
Stayed at the hotel between 06-09-2021 until the 11th in room 48. This was in the annexe overlooking the car park and the roadway. The room was very well decorated, clean and had everything that was required for our stay. On the first night reception staff managed to book us into the Buho restaurant one of three on-site. Food and service was excellent. The only problem we had during our stay was being told we had to book for the eating venues. Normally we never book an evening meal as exploring the island during the day brings us back whenever we decide, so not knowing what time doesn’t help. Anyhow we found the breakfast meals very filling and a great variety of food. Again service was excellent. You couldn’t fault the staff throughout the complex everyone was brilliant. Our room was cleaned and restocked to a high level. This was our first visit to his hotel and was recommended by friends, will definitely go back even though we have visited the island on 10 occasions. To further add the gardens and the swimming pool were excellent, with the pool open until 2300hrs. There is a walk through the bottom gardens which goes down to Fermain bay and is well worth the effort, particularly at sunset.
Source: tripadvisor.co.uk
In September 2021, GTSSurrey said about Fermain Valley Hotel
Stayed here for a 6 night stay in September and had a fantastic time throughout the visit. The setting for the hotel overlooking the bay is delightful and gives a restful view of the sea. Our room was large and well appointed as well as being quiet and restful. Breakfast was tasty and nicely presented - wish we could have eaten outside though as it was certainly warm enough (for us at least). Also ate in Buho and The Rock during our visit and enjoyed both of these. Staff were friendly and helpful during our visit - just waiting for accounts to sort an issue with a voucher that we had and things will be just perfect. We will certainly stay here again when we next visit and Highly recommend this place.
Source: tripadvisor.co.uk
In September 2021, Robert L said about Fermain Valley Hotel
Lovely hotel, lovely staff (apart from one man-hating woman who left a really sour taste in our mouth), and lovely rooms!
The rooms are incredibly nice, spacious and pitoresque. It surpassed our expectations by far.
The Rock Garden restaurant is incredible, including their very juicy and flavourful cocktails.
Just stay away from The Ocean Bar & Grill. The food is inedible and the woman who operates there and in the coffee shop is rude beyond comparison!!!
But, as the hotel is a fantastic place where the rest of the staff truly apply themselves in being kind and helpful, I won’t let this one rotten apple ruin it for the rest. With that said, I hope the management will see to her being removed.
The rooms are incredibly nice, spacious and pitoresque. It surpassed our expectations by far.
The Rock Garden restaurant is incredible, including their very juicy and flavourful cocktails.
Just stay away from The Ocean Bar & Grill. The food is inedible and the woman who operates there and in the coffee shop is rude beyond comparison!!!
But, as the hotel is a fantastic place where the rest of the staff truly apply themselves in being kind and helpful, I won’t let this one rotten apple ruin it for the rest. With that said, I hope the management will see to her being removed.
Source: tripadvisor.co.uk
In September 2021, Dokieboy said about Fermain Valley Hotel
On the plus side, the staff at the hotel were superb and the hotel was very quiet despite being full. We even had a good chat with Vlad, the General Manager who seemed interested in discussing the hotel with us.
The bathroom in our room was excellent and the rain shower was great.
The food was excellent, especially the wide selection and fresh cooked breakfasts.
The bar staff in both Buho and The Rock Garden were very friendly too. Lunches at Ocean overlooking the bay were great (weather permitting).
One small negative point though was that our room (49) was a little on the small side up the hill in the Venue. When it was hot we could open the windows for ventilation but as the hotel is on the flight path and near the airport, plane noise would wake us up at 0630-0700!
The bathroom in our room was excellent and the rain shower was great.
The food was excellent, especially the wide selection and fresh cooked breakfasts.
The bar staff in both Buho and The Rock Garden were very friendly too. Lunches at Ocean overlooking the bay were great (weather permitting).
One small negative point though was that our room (49) was a little on the small side up the hill in the Venue. When it was hot we could open the windows for ventilation but as the hotel is on the flight path and near the airport, plane noise would wake us up at 0630-0700!
Source: tripadvisor.co.uk
In October 2021, zenamccarthy said about Fermain Valley Hotel
We arrived early and was greeted by Susi, who was knowledable and friendly.
They looked after our bags, so we could go off and explore the town.
Our room was basic but clean and tidy. The balcony and view exceptional.
Unfortunatly we couldnt get in to our chosen resturant due to staff shortages.
The breakfast was fantastic.
Pool was clean and Sauna lovely and hot.
Marco on reception was also incredably helpful, fun and friendly.
They sent up a lovely card to congratulate us on our wedding, thank you.
They looked after our bags, so we could go off and explore the town.
Our room was basic but clean and tidy. The balcony and view exceptional.
Unfortunatly we couldnt get in to our chosen resturant due to staff shortages.
The breakfast was fantastic.
Pool was clean and Sauna lovely and hot.
Marco on reception was also incredably helpful, fun and friendly.
They sent up a lovely card to congratulate us on our wedding, thank you.
Source: tripadvisor.co.uk
In October 2021, Lucy said about Fermain Valley Hotel
Half way through our holiday and just been informed our Ferry home has been cancelled. We have received the most amazing help from Susie on reception. Gone above and beyond for us - thank you! Beautiful hotel, kind and helpful staff and lovely island.
Source: tripadvisor.co.uk
In October 2021, Hugo W said about Fermain Valley Hotel
I booked this Hotel with great expectations. But it went off to a very bad start. Our flight was delayed by two hours [not the Hotel's fault], so we had not eaten all day, when we arrived at the Hotel it was just past 4 pm. We asked whether it was possible to get a light meal in one of the Restaurants, we were told that the Restaurants are now closed. We then went to the Bar and asked if they had a bag of crisps or nuts, but were told that they did not. We then asked the Receptionist whether we could order something through room service and were told that Room Service only starts at 9pm. My wife is Diabetic and needs some food or she will collapse, We went up to the room and looked at the Room Service Menu which clearly states that Room Service was available from 6am to 11 pm. I called down to ask for Room Service only to be told off by the Receptionist again, saying to me 'didn't I tell you that room service only begins at 9pm?'. So I waited until 9pm, before we could finally eat. Checking in was also an issue, I was told that I had to use a smart phone only, which I do not have, the Receptionist then took my phone without asking and tried to do it herself, but unfortunately she could also not do it for quite some time. Once everything was done, she printed out some forms which I had to manually fill in and sign. What is the purpose of going through all this nonsense about using my phone to check in and then still having to fill in and sign forms? Very much to my surprise I was told the next day, that the Hotel does have room service all day long and that we were given totally wrong advice by the Receptionist. The next evening I tried to order some Room Service at about 8 pm, but there was no response for more than half an hour. I then tried to call Reception for several minutes and they did also not answer the phone. I decided to go downstairs to find out why, only to find the Reception completely deserted at 8.30 pm, I walked into the Bar to look for somebody, the lights were on but there was nobody there, I walked into the Restaurant, the lights were on but nobody there. I returned to the Reception to wait an other 10 minutes but nobody showed up. I did go back to my room and eventually managed to get through to Room Service. I ordered some food for the two of us, only to discover that they brought completely wrong orders, not what we had ordered, and the drinks missing. I was getting tired and frustrated, so I just left it.
The next day was my wife's birthday, I had prearranged a bouquet of flowers to be delivered to the Breakfast table. I had prepaid for this together with my booking. Needless to say that no flowers were being delivered. For the evening I had arranged Dinner at the Rock Garden and when I made the booking I told them that we celebrated my wife's birthday and would they be able to organise a small birthday cake, for which I would pay. That also did not work, after our meal I asked the Waiter whether or not he was supposed to bring something, and he said no, that he was not aware of anything else...... I should perhaps add, that the flowers that were supposed to be brought to the Breakfast table, were put into our room late in the afternoon. But that is not what I had ordered and paid for. Altogether a rather disappointing stay at what I thought would be a nice little break. Derek Coates [late owner of the Hotel] would probably turn in his grave if he saw how they treat their guests!
The next day was my wife's birthday, I had prearranged a bouquet of flowers to be delivered to the Breakfast table. I had prepaid for this together with my booking. Needless to say that no flowers were being delivered. For the evening I had arranged Dinner at the Rock Garden and when I made the booking I told them that we celebrated my wife's birthday and would they be able to organise a small birthday cake, for which I would pay. That also did not work, after our meal I asked the Waiter whether or not he was supposed to bring something, and he said no, that he was not aware of anything else...... I should perhaps add, that the flowers that were supposed to be brought to the Breakfast table, were put into our room late in the afternoon. But that is not what I had ordered and paid for. Altogether a rather disappointing stay at what I thought would be a nice little break. Derek Coates [late owner of the Hotel] would probably turn in his grave if he saw how they treat their guests!
Source: tripadvisor.co.uk