Local Reviews
In August 2021, LJBerry said about Fermain Valley Hotel
I have enjoyed several holidays in Guernsey. This was my first stay at Fermain Valley Hotel. My adult daughter and I booked a last minute holiday so unfortunately a “gold” bedroom wasn’t available but our “silver”bedroom was spotlessly clean, comfortable and furnished with style.
The views from the hotel terrace across the wooded valley towards the sea are stunning. Nonetheless, it was the hotel team who made the holiday memorable, the receptionists, restaurant staff, porters and management were all dedicated to ensuring guests had an enjoyable holiday.
I would recommend booking in advance for the hotel restaurants as, not surprisingly, they are popular with guests and locals alike for the relaxed atmosphere and delicious food. Meals from the restaurants are available from room service, most welcome after a long day sightseeing!
Can’t wait to return to this special hotel. Thank you for a wonderful holiday.
L.
The views from the hotel terrace across the wooded valley towards the sea are stunning. Nonetheless, it was the hotel team who made the holiday memorable, the receptionists, restaurant staff, porters and management were all dedicated to ensuring guests had an enjoyable holiday.
I would recommend booking in advance for the hotel restaurants as, not surprisingly, they are popular with guests and locals alike for the relaxed atmosphere and delicious food. Meals from the restaurants are available from room service, most welcome after a long day sightseeing!
Can’t wait to return to this special hotel. Thank you for a wonderful holiday.
L.
Source: tripadvisor.co.uk
In August 2021, suzy W said about Fermain Valley Hotel
We spent a week enjoying this fabulous hotel being looked after be Emmanuela and Lucy . They couldn't do enough for us and worked long hours always with smiles and warmth They will book restaurants and taxis for guests . Just ask them .
Source: tripadvisor.co.uk
In August 2021, djmossy said about Fermain Valley Hotel
This is a fabulous hotel set in a tranquil, scenic location with great views from the outside dining area and rooms if your lucky enough to book one. You can also walk down the Lane or through the gardens to the beach where you will also find another great little eatery with milkshakes, coffees and beers available.
If your not a beach swimmer you can enjoy the complimentary indoor pool and spa facility's
The staff are excellent and happy to do anything for you, they even brought a large bottle of Prosecco in an ice bucket with two glasses because the room wasn’t serviced the day before, we didn’t even know that the room was going to be serviced anyway.
They also provide a great free shuttle service to town and the airport and the driver Peter was just the friendliest guy (don’t forget to give him a little tip)
Lots of eating and drinking options inc the best steaks ever at the Rock garden
Wouldn’t think twice about staying here again
Thank you to all the staff for a great stay
If your not a beach swimmer you can enjoy the complimentary indoor pool and spa facility's
The staff are excellent and happy to do anything for you, they even brought a large bottle of Prosecco in an ice bucket with two glasses because the room wasn’t serviced the day before, we didn’t even know that the room was going to be serviced anyway.
They also provide a great free shuttle service to town and the airport and the driver Peter was just the friendliest guy (don’t forget to give him a little tip)
Lots of eating and drinking options inc the best steaks ever at the Rock garden
Wouldn’t think twice about staying here again
Thank you to all the staff for a great stay
Source: tripadvisor.co.uk
In August 2021, Nicola said about Fermain Valley Hotel
Wonderful views, very attentive staff, nothing too much trouble, top end in every way
Great food
Attention to detail was ideal
Restaurants very good 3 in total, food comes straight from kitchen hot, a major plus for me
Great food
Attention to detail was ideal
Restaurants very good 3 in total, food comes straight from kitchen hot, a major plus for me
Source: tripadvisor.co.uk
In August 2021, Nina P said about Fermain Valley Hotel
We really appreciated the hard work of all staff. Special thanks to Claudia and all the reception staff who always greeted us with a smile. The restaurant, maintenance and cleaning staff also worked yery hard to keep up standards. Buho restaurant fun, great cocktails in the rock garden and breakfast was spot on each morning. Popular with locals too, always a good sign.
Source: tripadvisor.co.uk
In August 2021, Rosie_Radwell_MCH said about Fermain Valley Hotel
Feeling refreshed after a lovely 3 nights away.
Our room was perfect with a small balcony and spectacular views.
We were greeted by Suzy and Marco on reception. They were very professional and all our needs catered for. Even opened the cinema for us to watch a movie and provided complimentary popcorn.
Peter and Paolo picked us up from the airport and ripped us off and picked us up from town during the days. Great service and really adds to the holiday.
We had breakfast every morning which was delicious. Staff worked extremely hard but completely understand that they are short staffed but we were in no rush.
Only disappointment was that the Rock Garden was closed on the night we booked due to being short staffed. Completely understand as I have a hotel and it can be a nightmare at the moment.
Hotel is beautiful and we will hopefully be back again soon.
Staff are a credit to the hotel!
Our room was perfect with a small balcony and spectacular views.
We were greeted by Suzy and Marco on reception. They were very professional and all our needs catered for. Even opened the cinema for us to watch a movie and provided complimentary popcorn.
Peter and Paolo picked us up from the airport and ripped us off and picked us up from town during the days. Great service and really adds to the holiday.
We had breakfast every morning which was delicious. Staff worked extremely hard but completely understand that they are short staffed but we were in no rush.
Only disappointment was that the Rock Garden was closed on the night we booked due to being short staffed. Completely understand as I have a hotel and it can be a nightmare at the moment.
Hotel is beautiful and we will hopefully be back again soon.
Staff are a credit to the hotel!
Source: tripadvisor.co.uk
In August 2021, Geraint1976 said about Fermain Valley Hotel
This is a mixed review. We (a family of 2 adults and 4 children) stayed here for 4 nights in August 2021.
We booked two of the most expensive (Platinum) rooms.
The good: Courtesy shuttle bus around the island (needs to be pre-booked). Very friendly and helpful drivers. Service mainly very good. Nice ladies and gentleman on reception. Standard of food good. We enjoyed a nice meal at their Mexican restaurant, Buho, which was family friendly. Good pool which the children enjoyed in the evening. Staff were in the main very attentive - for example, my stepdaughter left her cuddly toy in the room and the hotel phoned and posted it back to us in England. The head of housekeeping also very kindly out my 2 year old daughter’s sleepsac in the washing machine and returned it dry that evening after my daughter had an “accident” during the night.
The less good: Despite booking two Platinum rooms, the bathroom in one of them was very small and did not have a separate shower as advertised. This may seem pernickety but when you pay over £500 per night for two of the best rooms, you expect the rooms to be as advertised. Our 2 year old daughter’s cot was very creaky and old, to the point where it kept me awake the first night because it made a dreadful noise every time she rolled over. You’d not expect them to be using knackered old travel cots. A minority of staff had a strange and, at times, “no can do” attitude. For example, at breakfast one morning my wife asked for the smoked salmon in her Eggs Benedict to be heated / grilled. Not the usual way to eat it, of course, but this is how she likes it. The waiter was very supercilious about her request and basically said she could not have it cooked as that’s not how you eat smoked salmon. This, of course, was not the right answer and was almost offensive. The waiter was just being awkward for no apparent reason apart from that he thought he knew better. On another occasion, when I asked for a table for dinner, I was told that there were unlikely any tables left as I had not booked. The lady dealing with the request said “this is why I emailed you to ask you if you wanted to make any dinner reservations but you didn’t come back to me”. Again, a somewhat “told you so” attitude which I regard to be unnecessary and inappropriate when addressing a customer, whatever your personal thoughts about the matter.
We complained about the cot, the bathroom and a couple of other matters. The hotel general manager made himself personally available to speak with us and he did sort the issues out and gave us a small discount and send up a nice bottle of wine to our room as an apology.
Overall, the hotel was of a good standard with generally polite and helpful staff, but a few niggles let down the overall experience. Whilst I accept I may sound pernickety, I spent a little over £2,000 over 4 nights so one does expect a first class service at this sort of price.
We booked two of the most expensive (Platinum) rooms.
The good: Courtesy shuttle bus around the island (needs to be pre-booked). Very friendly and helpful drivers. Service mainly very good. Nice ladies and gentleman on reception. Standard of food good. We enjoyed a nice meal at their Mexican restaurant, Buho, which was family friendly. Good pool which the children enjoyed in the evening. Staff were in the main very attentive - for example, my stepdaughter left her cuddly toy in the room and the hotel phoned and posted it back to us in England. The head of housekeeping also very kindly out my 2 year old daughter’s sleepsac in the washing machine and returned it dry that evening after my daughter had an “accident” during the night.
The less good: Despite booking two Platinum rooms, the bathroom in one of them was very small and did not have a separate shower as advertised. This may seem pernickety but when you pay over £500 per night for two of the best rooms, you expect the rooms to be as advertised. Our 2 year old daughter’s cot was very creaky and old, to the point where it kept me awake the first night because it made a dreadful noise every time she rolled over. You’d not expect them to be using knackered old travel cots. A minority of staff had a strange and, at times, “no can do” attitude. For example, at breakfast one morning my wife asked for the smoked salmon in her Eggs Benedict to be heated / grilled. Not the usual way to eat it, of course, but this is how she likes it. The waiter was very supercilious about her request and basically said she could not have it cooked as that’s not how you eat smoked salmon. This, of course, was not the right answer and was almost offensive. The waiter was just being awkward for no apparent reason apart from that he thought he knew better. On another occasion, when I asked for a table for dinner, I was told that there were unlikely any tables left as I had not booked. The lady dealing with the request said “this is why I emailed you to ask you if you wanted to make any dinner reservations but you didn’t come back to me”. Again, a somewhat “told you so” attitude which I regard to be unnecessary and inappropriate when addressing a customer, whatever your personal thoughts about the matter.
We complained about the cot, the bathroom and a couple of other matters. The hotel general manager made himself personally available to speak with us and he did sort the issues out and gave us a small discount and send up a nice bottle of wine to our room as an apology.
Overall, the hotel was of a good standard with generally polite and helpful staff, but a few niggles let down the overall experience. Whilst I accept I may sound pernickety, I spent a little over £2,000 over 4 nights so one does expect a first class service at this sort of price.
Source: tripadvisor.co.uk
In August 2021, Shital P said about Fermain Valley Hotel
5 nights and was not a disappointment at all. The platinum room was amazing and the views did not disappoint.
The staff are so friendly and the service amazing. Fermain bay is only a short walk away ...downhill, just be prepared to walk back up again. What a nice place to chill and enjoy the sound of the water.
When a hotel claims to have 3 restaurants one is always a disappointment but at fermain they were all brilliant. Ocean is a more relaxed place with buho their mexican restaurant offering up some of the best food we have had. The rock garden was also amazing. Our favourite was easily buho but make sure you reserve your seat in advance.
The hotel also offers free shuttle services into town and pick up too.
All in all fermain was an amazing place to stay and explore everything guernsey has to offer.
Oh and if you are thinking of hopping off island to herm or sark, the hotel shuttle will drop you off at the terminal and pick you up too.
The staff are so friendly and the service amazing. Fermain bay is only a short walk away ...downhill, just be prepared to walk back up again. What a nice place to chill and enjoy the sound of the water.
When a hotel claims to have 3 restaurants one is always a disappointment but at fermain they were all brilliant. Ocean is a more relaxed place with buho their mexican restaurant offering up some of the best food we have had. The rock garden was also amazing. Our favourite was easily buho but make sure you reserve your seat in advance.
The hotel also offers free shuttle services into town and pick up too.
All in all fermain was an amazing place to stay and explore everything guernsey has to offer.
Oh and if you are thinking of hopping off island to herm or sark, the hotel shuttle will drop you off at the terminal and pick you up too.
Source: tripadvisor.co.uk
In August 2021, FoggiPhil said about Fermain Valley Hotel
Spent two lovely weeks here at the end of July beginning of August. We stayed in Gold room which had a balcony with a particularly nice view looking down the valley towards the sea.
We really enjoyed our breakfasts which were served in the Ocean restaurant and offered a wide choice. My advice to anyone thinking of staying here would be to try and book evening meals at the restaurants in advance as they are very popular particularly the Rock Garden which serves sumptuous steaks.
The staff here go above and beyond its obvious due to current problems they are understaffed but they were friendly and went out of their way to look after the guests.
There is a shuttle service run by the hotel which takes guests into town which we used a number of times. Both of the drivers Peter and Paolo were courteous and always on time.
We enjoyed our walk down to Fermain beach where there is a lovely café which serves Poretti beer and delicious ice cream
The walk back is a bit strenuous but it can be done if you take your time.
All in all we had a relaxing holiday and it was pleasing to spend time in this wonderful oasis
We really enjoyed our breakfasts which were served in the Ocean restaurant and offered a wide choice. My advice to anyone thinking of staying here would be to try and book evening meals at the restaurants in advance as they are very popular particularly the Rock Garden which serves sumptuous steaks.
The staff here go above and beyond its obvious due to current problems they are understaffed but they were friendly and went out of their way to look after the guests.
There is a shuttle service run by the hotel which takes guests into town which we used a number of times. Both of the drivers Peter and Paolo were courteous and always on time.
We enjoyed our walk down to Fermain beach where there is a lovely café which serves Poretti beer and delicious ice cream
The walk back is a bit strenuous but it can be done if you take your time.
All in all we had a relaxing holiday and it was pleasing to spend time in this wonderful oasis
Source: tripadvisor.co.uk
In August 2021, Ann C said about Fermain Valley Hotel
I can thoroughly recommend this hotel as a place to stay. My room was lovely, the staff can not do enough for you and the food was great. We had a room with a sea view but no balcony. The rooms with a balcony overlook the woodland.
Source: tripadvisor.co.uk