Excellent account management and technical support. Net Tech have developed a very good level of knowledge of our business and always respond promptly to support enquires. There is also good engagement from senior management, who take a commercial view when providing advice and are very fair on charges.
Here at UK Office Systems we have been delaing with Net Technical for many years now and they are the most consistently professional company we do business with. Their support team and account managers are easy to reach and follow through any problems we have with a minimum of fuss.
The move over to Net Tech ran very smoothly and very painless. The helpdesk support deal with all our problems no matter how trivial. They will always see the problem through to a conclusion even if it means dealing with outside companies on our behalf. We never get 'thats not our responsibility'. The company are very procative in sending out support material for topical issues such as GDPR or Hacking. I would always recommend them in the future.
Net Tech provide excellent support for really big local businesses, and this filters down to the smaller companies they look after – I expect (and always get) the ‘large company’ professional and knowledgeable level of service with the friendly and approachable ethos of a much smaller IT company – but they’re always make me feel like I’m their most important customer, however complicated or silly my question is. So glad I found them – and they’re just down the road.
“After struggling on a daily basis with our IT system, we switched to Net Tech and we were able to begin the process of rectifying the issues we had struggled with for so long. It is so refreshing now to not have to continually fight with IT, but instead our big problems have begun to disappear, and Net Tech is there to support us as and when smaller problems arise. They are very proactive, personal, and friendly in their approach. We are very grateful to have them as our IT provider.”
Always helping us with our server - excellent and timely service. Thanks
In February 2012, PaulD said:
There are lots of companies out there that offer support, but right from the start I felt Net Technical
Solutions could provide us with exactly what we needed – total peace of mind – and I am pleased to
say that they have never disappointed.
In February 2012, PaulD said:
You never get ‘sorry that’s not our remit’ or ‘you’re not
covered for that’, it’s always a case of ‘you could do
this’ or ‘have you thought about that’. They have always
advised with expertise in whatever way they could.
Absolutely Excellent, we have been through a number of local IT companies for various reasons, however, we have been with Net Tech for over a year now and have no hesitation in recommending these guys. Thank you and Well Done NET TECH - welcome to The Best of Farnham.
20th Anniversary celebrations for Farnham IT Support Company 26/07/2019
Local IT Support and Services company Net Technical Solutions is celebrating its 20th anniversary this summer of providing IT network support to companies in Farnham, Surrey and the surrounding home counties.