I would like to take this opportunity to say a huge thank you to all at Home James Taxis.
We were celebrating my husbands 70th birthday at Raymond Blancs restaurant in Farnham. All of the taxi's driver turned up on time, the cars were spotless inside, the drivers were lovely and each journey was restful and safe. We were able to have a few drinks and celebrate without having to worry about driving.
Thank you also to the team in the office who arranged everything for us so efficiently.
We will be using your company in the future as the service was excellent.
Please convey our thanks to everyone involved.
So far I've been thanked for my patience and my call is important to them. For 11 minutes and about 30 seconds I've listened to this. At what point do I be considered important enough to book a taxi?
Reply from Martin D: Thank-you for this feedback. It is greatly appreciated and we are very sorry that you had this regretable experience. We can only assume that the office was closed at the time you were calling us and unfortunately you received the wrong answerphone message at the time. We are constantly reviewing our systems and will be carefully monitoring this to ensure our customers continue to receive first class service and enjoy and are satisfied with their experience of travelling with Home James Taxis Farnham
In December 2014, Donna S said:
Great service! I have used this company several times. They provided a prompt, reliable taxi service. Very friendly drivers. Reasonable prices. I would definitely use them again, and would certainly recommend them. Donna, Farnham.
In February 2014, Paula said:
Always on tome; clean cars and very courteous - don't use anyone else in Farnham.
In June 2013, Heather B said:
Totally reliable service. Driver always turns up on time. Friendly and safe drivers. Best service I've used in Leamington
In February 2013, Paul A said:
I use Home James to take me home after nights out in Farnham; I have found them to be very reliable; friendly and punctual.
In February 2013, Hannah J said:
We always use Home James for airport transfers because they are really reliable, the drivers are friendly and helpful and the cars are comfortable.
In January 2013, Chris N said:
A huge thank-you to our great Taxi man who took Ben and I to the Grosvenor House Hotel. He got us there on time which was great as the traffic was very heavy and he picked us up an hour earlier and we 'flew 'home' as the roads were empty.
In November 2011, AnnL said:
Home James Taxis always provides a helpful and considerate service for the elderly
In September 2011, HilaryM said:
Alex, many thanks for all your help.An excellent service all round!
In August 2011, JuiiaP said:
Thank-you and your company for sponsoring Farnham in Bloom 2011 with your superb chauffeuring facilities. Your help in facilitating the judges tour of the town and surrounding villages really enabled us to ensure that we were able to show them as much as possible of the local area. Thanks again to you and your staff at Home James Taxis for helping to ensure a successful afternoon
In May 2011, Gostrey Club said:
Just wanted to express our appreciation for the vigilance and concern for a member of our club who was waiting having forgotten it was closed for two weeks. Many thanks for the rescue it saved the day
In February 2011, Nic H said:
I recently used Home James Taxis as I broke my ankle and needed to get to my place of work in Crawley. I was always picked up on time and always with a friendly and courteous driver. I would highly recommend Home James Taxis, and whilst I am back driving now, I will always use them if I do need a taxi. Great reliable, professional and friendly service. Thank you all.
In January 2011, MarilynK said:
I would like to praise your driver, Chris who colllected me from home at 7am one morning and drove me to arrive ahead of schedule to St. Pancras for my trip on Eurostar. I was anxious to arrive on time to meet with my travel company at the rendezvous point but Chris was very assured and drove well in poor conditions.
I would also like to mention the lady on duty late Monday evening who rang to check that the journey was still going ahead. Thanks as always to all at Home James
In December 2010, Karen F said:
They have let us down more than once now, by losing several late night bookings. The controller's approach to customer service is "the customer is always wrong" and her attitude verges from gruff to downright rude.
That said, if you can get around the person at the end of the phone, and your taxi actually arrives, the drivers are great- very friendly and knowledgeable.
Reply from Michael Phipps- Home James owner, " Thank-you for bringing this to our attention. I have interviewed the controller concerned and we are sure that as a result when you use us in the future you will find a greatly improved sevice and attitude. Thank-you for your very positive remarks towards our drivers"
In August 2009, Wendy W. said:
Home James are reliable, friendly, arrive on time and also arrive at short notice.
One driver drove me through a terrible rainstorm and kept v. calm all the time
In October 2008, Mo S said:
Home James Taxis are simply the best! Our holiday got off to a great start with our 4am pick-up - really helpful driver. Same coming back - two weary travellers at 8pm, immediately looked after by another ace driver. We had to change our booking because of airline problems and HJ couldnʼt have been more helpful. Highly recommended!
In August 2007, Zoe L said:
We have used Home James on several occasions. Always prompt and friendly, which really makes Home James stand out from the crowd.
In July 2007, Hannah J said:
We have used Home James on airport runs before setting off on holiday and it means that you can start to relax from the minute you leave your house... They have always been prompt and friendly and above all reliable...