have just got home after 5 days at the Burlington Hotel.
Had room 125.There is only one plug in the whole room.We had to keep the windows open with used water bottles and the room was still 28 degrees.Had difficulty turning off the towel rail which made the bedroom even hotter.The shower is over the bath which worked very well.
The food was excellent and the staff were great.

Stayed here 4 nights. Room was clean and bed was comfortable. Shower and towels good but the bathroom cried out for a towel rail. Restaurant service was quick and friendly. Food was unremarkable and lacked some imagination and care. For some inexplicable reason the central heating was on in reception and the corridors despite the outside temperature being 25 degrees plus !! What a waste of energy and money !! The breakfast buffet was good but spoilt by very long queues - this could be easily resolved by having plates available at each end thus splitting the queueing time in half as all the hot food available was duplicated - not rocket science !!

So hot my partner and I had to skip meals in restaurant even though waitress service was friendly. Bedroom was u bearable even though reception loaned a fan. Room 131 be aware when booking this was our second room.

The hotel is clean and tidy and shows signs of being "freshened up". Staff were very polite and helpful. Meals were good value for money and we enjoyed what we ate. We travelled with Shearings. Not keen on the luggage system as we had to wait for 45mins after our arrival for them to be on the floor we were staying at. I retrieved our bags from the lift area but WASN'T challenged by the staff delivering luggage. This was a little disconcerting as there was a note in our room warning about a recent spate of thefts in the hotel. The system of leaving luggage outside the room at 2300hrs the night before departure was not convenient for not only us but for a lot of other guests who also commented. This said it didn't distract from an enjoyable stay.

Four of us have just arrived home after a 5 day break. We originally booked the coach holiday, taking in excursions, the first to Great Diixter gardens and Rye and a half day visiting Bexhill . The holiday was booked through Shearings. We were to be picked up in Shoreham Sussex at 7.20 am and transported to London Gateway, for a stop before travelling to Eastbourne on another coach, arriving approx 4.30pm !!!! we live less than an hour away from Eastbourne and could not understand why on earth we were expected to travel up the M! first!.....Our friend that was travelling with us is in a wheelchair but can with help climb onto a coach, for which they had to pay another £20 for the privilege of sitting in the 2 front seats. As the time drew nearer we wondered what on earth were we thinking of, and so we decided to make our own way there by car , but as we had already paid for everything inc the trips, we wanted to keep them. It cost another £6 per day to park behind the Hotel and they charge another £15 for the use of a room suitable for a disabled patron. Of which there is only the one . It has a single electric bed and a general one, a large bathroom with rails, but a big deep bath! no wet room or access to get in and out of the bath or shower. The room is also situated on the first floor. Also the building does not have a ramp to enter through the main entrance, instead you have to negotiate a wheelchair through the dining room and out through a narrow side door that has a ramp. So if you have a wheelchair, do not forget that the way in is through a back door, or through the dining room. This, if you are are the person with the disabilities is extremely hard to manouvre, the door is not kept open and impossible to negotiate. When you arrive back from a day out you have to ring a bell and someone will come and let you in. We are living in 2017, but sadly some Hotels etc are oblivious to this, and the fact that real people have real disabilities and should be considered and catered for should be their right. Whilst we were in Eastbourne we also viewed the Hotel next door which is smaller, though despite this has 4 ground floor rooms with everything to help someone in our friends situation, wet rooms, rails, etc.
Our room was basic but comfortable, with everything we needed except air con or at least a fan! this hotel is unbearably HOT....there is no air anywhere. It has absolutely nothing to do with us having a hot spell as suggested by the manageress. We spoke at length to certain members of staff who told us that although there is air conditioning units they have not been used for at least 20 YEARS!!!! what on earth is that all about??? The windows in the bedrooms are painted or stuck down some other way, and after some brute force we managed to lift the sash window by 4 inches! The dining room had a couple of free standing fans that just circulated the already hot air. Neither of which were at our end of the room despite promises of ..."we will make sure you have one near you for dinner tonight"....The one and only door was sometimes propped open but generally closed again soon after. How the staff work in such conditions is a matter for health and safety in my opinion. We were ...putting it crudely dripping with persperation, the majority of the time , as were many other folk who commented on this but only to other guests. I called over the Restaurant manager and asked to speak to the Hotel Manager who was apparently away on her holidays.
The staff throughout our stay were obliging, courteous and friendly especially Marta in the restaurant who was always a ray of sunshine. The evening meals were fabulous, imaginative and tasty, the buffet breakfast not so imaginative but have had worse.
A special mention must be made to our Coach driver Kevin, he made our outings with his amazing knowledge of everything, we learnt such a lot , he also has the most fantastic personality and humor and had us in stitches. A real pro, thanks Kevin.
The Hotel is in a prime position on the seafront with the Pier opposite and the beautiful gardens, plus the shops and the Arndale centre a short stroll away. Sadly it is let down by the shabby interior, with stained carpets, peeling paintwork and complete lack of temperature control. Next time we will be booking elsewhere. Such a shame but they really need to get their act together. Read the recent reviews Bay Hotels doesn't that tell you something? there are so many decent places in Eastbourne to stay....and people WILL vote with their feet!

We have just returned from a very enjoyable weeks holiday at Burlington Hotel Eastbourne. All the staff (reception,restaurant, bar and housekeeping)are very helpful and friendly. The food is very good with a good choice each night. We really enjoyed the nightly entertainment particularly the quizzes and cabarets. In particular the singer Megan Garcier was very good and extremely talented. The Entertainment Host, Debbie Lee James, worked really hard to ensure everyone had a good time and kept us entertained with her singing, funny stories and quizzes. Looking forward to going again.

We have just returned from a seven day break at this hotel We booked a Standard Plus room with a sea view and were not disappointed. The room was comfortable, spacious and spotlessly clean
The meals were varied and the waiter service was amazing (our waiter was Daniel) All the staff work hard - this is such a busy hotel - they are very efficient
One down side might be the scarcity of lifts especially for people like myself with mobility problems but the lifts that were there moved up and down quickly so we didn't experience any traumas!
This was one enjoyable relaxing holiday This is our sixth Shearing Hotel we have been at and we have not been disappointed yet and nothing to do with the weather being amazing too!

Man on reception very helpful, changed our room from a twin with a bath, to a double with a shower. Rooms tired looking and need updating, bed very hard so didn't sleep well. Breakfast fine, dinner at night was ok but not a lot of choices, staff quick and friendly.

Arrived at the Burlington Eastbourne the Manager Christine and Mary checked in very quick had nice corner seaview Twin room on 3rd Floor the Food was good breakfast self service buffet good selection Dinner was served by Heather who was fantastic she deserves a mention tried to rebook but hotel full July and August will return

we have just returned from a weekend at the Burlington Hotel, Eastbourne
Yes the Hotel could do with some TLC but that doesn't effect your stay
The staff are warm & friendly
The food is sufficient & lovely & hot
The bedding & towels are lovely & white so why moan!!!!!
All in all a lovely & enjoyable stay & we will definitely be back
But please don't re-book the Singer we had on the Friday cos he was rubbish instead let the guy who did the Saturday do both nights because he was brilliant :-) :-) ;-)
Thanks again Everybody you do a brilliant job