My sister and I took our 83 year old mother to the Burlington in Eastbourne and had a very enjoyable holiday. Our sea view room was great and the location of the hotel was superb. The staff were lovely especially our waitress Eva, she was so pleasant and courteous, nothing was too much trouble and she was always smiling. Moses who was the dining room manager was a very good example to his staff he did his share of work and didn't leave it to the waiters/waitresses. The food was delicious and always hot and served promptly. The reception and bar staff were also very professional and pleasant. we would go there again and would recommend it

my wife and i have had many stays at shearings hotels throughout the country, we have noticed cuts every year, this time after two days fruit juice was removed from the starter menu, i asked why and was told it was a company decision, because i complained i was allowed to continue having it for the remainder of the holiday. shearings holidays are not the value for money they once were they are more concerned in grabbing as much money out of customers as possible.

I am staying at the hotel now .as the information about the hotel said free parking when I booked , didn't think we would have a problem . They now charge £5 a night , and when we got to the hotel they had sold all the parking . Fed up of reporting problemas to reception . Hot tap not working . Shower leaks over floor . No towels in the room just old taken . Bin full

Stayed at the Hotel in May on a Shearings Coach Holiday I am not including details about my damaged case for which I received no help either from reception or the driver. This has been dealt with by my direct complaint to Customer Care Shearings.

The room 142 was very tired more like a hostel room, no bedspread just a white quilt cover over a pad of some sort. the pillows were the same and as flat. I asked the chambermaid for some thicker pillows but they never arrived.

I took extra clothes hangers and I needed them, as there were not many drawers at all in the room.
Reception just said "most of the rooms have few drawers" and that was that.
I think it depends if you are lucky enough to get a decent room on your opinion of this Hotel.

The bathroom was awful the shower spout just sprayed water everywhere, it was unreachable to alter, and on one evening I had a knock on my door to ask if I had used the shower as the bar had a leak.I was told the bath would be sealed the day after.

The television didn't work I think they were waiting for the digital switch over in June or July
so never bothered replacing it.The only view I had was of the carpark I was very disapointed
with the room and as for telling reception it should be the managers duty to check all rooms are up to scratch and fit for purpose I was glad to get home.

I have stayed in other Shearings Hotels,but this one roomwise was not good.It was my first Shearings Coach Holiday having been with other coach tour companies.

The food was average but enjoyable, restaurant and bar staff excellent,entertainment
adequate but Mark as wonderful as he is needs another day off for variety.

Hotel was a good choice, food was excellent, entertainment was fair could have been a little better. Rooms were comfortable and clean, staff very friendly. Overall position of hotel was in a good position for the pier and seafront. If in Eastbourne again I would stay at this hotel again.

I went to the Burlington with some older family members. the hotel is a bit "tatty" in places but my room was fine, clean and functional. Food was good, breakfast selection is excellent. Entertainment was of good quality, bingo is not my thing but we had a good laugh. What made the difference was the helpfulness and patience of the staff - nothing too much trouble. And to be honest we paid next to nothing for a three night break so great value

My Husband and I decided to have a weekend break for his birthday....we chose Eastbourne because it was a resort we had not been to, the room was nice, the food was good, the staff were helpful and friendly and the entertainment was as good as anywhere else. Overall we had a very enjoyable three night stay which was excellent value...we would definitely consider other Shearing hotels.

I stayed here last year and left a poor review, we were tempted by tales of improvements to give this another try and we were not disappointed, We had a very good sea view room which was as different from last year as chalk and cheese. All the grotty carpets had gone and the corridors repainted in a very pleasing colour scheme. The room itself was clean and well appointed, only points I could make was that the bathrobe hook must have been put up by a NBA basketball player as it was much too high and the toilet roll holder was loose. They could also do with a grab handle near the toilet in this disabled friendly room. In the corridor I noted that a permanent wheelchair ramp had been added but the grab rail had not been extended, a minor problem which did not mar our stay. All in all a good few days short break and well done to the management for doing such a good job with the changes.which could not be easy in such an old building. The staff were once again obliging and we appreciated the can do attitude but please give some of them more english lessons as our waitress although very pleasant had difficulty in understanding some of our requests. Now increased our rating frome a poor one to 4

Just returned from a very enjoyable weekend at the Burlington.
Yes they do charge £5 a day for car parking but it is worth it, your car is secure and close to the hotel. We didnt book parking and the car park was full, however the reception allocated parking tickets £1 per day where you could park your car in designated areas, we found one about 10 minutes walk away and thats where the car stayed for the duration, went back every day to place the new ticket in the windscreen.
The hotel is situated in a great position right on the front, over looking the pier to the left and the gardens straight in front
Our room was at the back and yes you could find problems if you want to but the standards were good,plus we dont spend a lot of time in our room. never had the tele on.
The Restaurant area is very large and caters for a lot of people it was very well managed we had no problems. You are allocated your table on arrival for your first meal and that is where you dine for the duration.
The food and selection was very good and service was great.
Entertainment Ok if you just want to stay in the hotel and chill, usual bingo, dancing a few songs from the compaire, quiz if you wanted. Saturday night there was a singer on who was average. No entertainment on Sunday which we found a bit disapointing. This will be a factor on our next booking whether it would be a Shearings or else where.

We have recently returned from The Burlington Hotel Eastbourne. I was rather concerned having seen all the negative reviews of the hotel furnishings, decor, food and staff in general. Eastbourne is where I wanted to go so thought I would see for myself as we always travel with Shearings.
Having now stayed there myself, my husband and I both agree, it is one of the best Shearings hotels we have stayed in. It's front faces the pier and beach, in between those there is a fabulous array of flowers in the carpet gardens.

The public rooms in the hotel were clean, tidy and airy. There is a little bit of work needed on some of the decorations but it is a listed building and I think certain conditions have to be met before repairs can take place.
In our room we paid extra for a sea view, we thought the price was a little hefty but having said that, the view was superb and i'm glad we did.
Our room on the first floor was bright, clean, airy, with single beds which were comfortable as well as modern furniture and newish carpet. The bathroom was spotless although the bathroom only had one rail to get into the shower over the bath which was a bit of a danger for myself. We had a good supply of tea, coffee etc for our tea breaks which were left in the room each day for our use. My only grumble, gosh, those creaking floorboards!
The food was really lovely, hot, tasty and a really good variety. The waitress service was quick, efficient and catered for our every need.
Thanks to Maria. It was also nice to go into the lounge area after you had eaten to have tea or coffee served.
When we joined the tour at the interchange, the driver Tony (two teds) said he was there to ensure our holiday was enjoyable and if we ever had a problem, he would do his best to sort it. Tony made our holiday. He was a fantastic tour guide, his knowledge of the tours we went on was amazing.
He kept us entertained every time we set foot on the coach. He told us the best places to visit on the tours, where to have a decent cup of tea without costing too much. All these little tips ensured our holiday was one of the best. I know the other travellers all thought he was brilliant too.
He was gold mine of information and his knowledge of history was excellent. He had us laughing every trip, especially with his spot on time of arrival estimations. He made it actually sound like he was enjoying being our tour guide and driver, so well done. Tony should write a book, it will be a best seller that's for sure. Hope his back improves.
The trips we went on were good too although I didn't enjoy the one to Great Dixter House and Gardens so much. The house tour was really interesting but the gardens are not what I imagined and were difficult to manoeuvre around because of the dense foliage. Later in the afternoon we were taken to Tenterden but there wasn't much there to pass away two hours.
The trip to Lewes was nice as was Rye town and market.
My favourite trips of the week on the Shearing coach was actually to Sheffield Park Gardens, just my type of thing and also Michelham Priory. Both must see venues.
As an extra, Shearing drivers can arrange a trip to the harbour area in Eastbourne, very interesting as they also take you to the south downs and Beachy Head. At the harbour, don't expect a quick service for drinks, they are so busy.
There are other trips you can go on yourself for example, the local open topped tour bus goes to Beach Head and the downs. You can also get buses to Brighton, Tunbridge Wells and Hastings all across the road or just around the corner in the town centre. The Brighton buses run every fifteen minutes or so but the others are hourly I think so check with the Shearings staff who will be able to tell you.
I was quite shocked that Shearings do not take their passengers to any of these locations, there is so much more to do than the Great Dixter and Tenterden trip as examples but that's just my opinion.
We went to Brighton ourselves and really enjoyed it. There is so much to see and do there as well as some very interesting historical buildings, a really good shopping centre and of course, the brilliant Brighton Pier.

The chap who did the entertainment at the Burlington, think his name was Mark, obviously went to a lot of trouble to arrange different quiz questions each night along with bingo too. I thought he was a really nice chap and a good singer and he too seemed to enjoy his job.

I did hear a few people have a moan about various things wrong with their rooms but I can only tell you of my experience. I think at the end of the day, you get what you pay for.

All in all, we enjoyed our holiday and would go back