Local Reviews
In January 2023, Aimee Mc Gonigle said about Burlington Hotel
We arrived in the burlington on Monday 2nd Jan and was staying to Fri 6th Jan 2023, on arrival we went to the desk to check in and was met with a foreign speaking fella who asked my name and handed me a key for room no 118, all he said was 1st floor, turn right out of lift. I stood a second and said what about breakfast can we pay for breakfast or what way does it work he looked to a well dressed man at reception who answered us then he continued to have a semi heated conversation with the well Dressed Man who was seemed to be the hotel manager while we were baffled as I've never entered a hotel ever and not told all information ie breakfast, wi fi etc it was like he couldn't wait to get rid of us to have this heated discussion as he seemed quite stressed.
We made our way into the old lift, floor one and proceeded to try find room 118 and it was at the very end of the corridor.
On initial look on opening the door it seemed really basic and clean, 5 mins into looking about the room... It was disgusting! Bathroom was full of damp, the window in the bathroom was covered in black spots of damp, roller blind covering the bathroom window, by the way was a normal plain window pane which was overlooking the main road and paths so everyone outside could see you, no frosted glass as bathrooms normally have and the blind didn't even roll up it was broke. The bath was full of black damp, the toilet hadn't seen bleach in months either and there was no radiator or Towel dryin radiator in the bathroom and it was so cold.
The main window in the room which faced Harry Ramsdens restaurant was covered in mould aswell and one blackout curtain was ripped so bad one side wasn't blacked out at all, the cobwebs hanging from the walls was disgusting.... this room hadn't been looked at or cleaned in months!
My partner started coughing all Night so in the morning I went downstairs and asked was it possible for a change of room, the foreign speaking fella was again on the desk with the manager behind him on a computer, the fella said instantly we are pretty fully booked ( which was a lie as before I headed the desk I tried to booked 10 rooms with no problem at all!!) and asked why we wanted to change.... My reply was the room is disgusting, minging! The manager on the computer instantly said ' give them room 218' so we went straight away to look at the room and omg what a breath of fresh air this room was, a complete different room clean with a coffee pod maker and a bigger TV, and a beautiful view of the pier and the sea! And no mould!
We stayed in the new room from Tues to Fri and not once did a cleaner come in or replenish out towels or our teas coffees sugar and milks! No fresh towels even left at the door and to be honest the cleaners weren't about everyday but seemed to be a few about the Friday when we were leaving.( weekends prob busier)
I visited the reception desk a time during our stay to ask for a lend of a hairdryer and was met with the foreign speaking fella again who was on his own, he dealt with me fine but seemed so agitated and stressed, there was a Chinese man tryin to check in just before me and the receptionist was so blunt and angry with him as the Chinese man couldn't speak English he gave him a key told him floor 1 and that was it.... When I was on my way bk to my room I met the Chinese man who was so confused and scared looking trying to find his room I helped him to his room. In my experience of hotels I'm afraid this one receptionist is nowhere near a people person at all, the job just isn't for him.
The room we were changed to was a superior double and it was lovely, the manager was really helpful and accommodating towards us and yes if we were to visit again I'd defo book room 218 again.
The burlington is in a great prime location, great sea views and yes it's an old hotel but the whole hotel needs a wee bitta work done
We made our way into the old lift, floor one and proceeded to try find room 118 and it was at the very end of the corridor.
On initial look on opening the door it seemed really basic and clean, 5 mins into looking about the room... It was disgusting! Bathroom was full of damp, the window in the bathroom was covered in black spots of damp, roller blind covering the bathroom window, by the way was a normal plain window pane which was overlooking the main road and paths so everyone outside could see you, no frosted glass as bathrooms normally have and the blind didn't even roll up it was broke. The bath was full of black damp, the toilet hadn't seen bleach in months either and there was no radiator or Towel dryin radiator in the bathroom and it was so cold.
The main window in the room which faced Harry Ramsdens restaurant was covered in mould aswell and one blackout curtain was ripped so bad one side wasn't blacked out at all, the cobwebs hanging from the walls was disgusting.... this room hadn't been looked at or cleaned in months!
My partner started coughing all Night so in the morning I went downstairs and asked was it possible for a change of room, the foreign speaking fella was again on the desk with the manager behind him on a computer, the fella said instantly we are pretty fully booked ( which was a lie as before I headed the desk I tried to booked 10 rooms with no problem at all!!) and asked why we wanted to change.... My reply was the room is disgusting, minging! The manager on the computer instantly said ' give them room 218' so we went straight away to look at the room and omg what a breath of fresh air this room was, a complete different room clean with a coffee pod maker and a bigger TV, and a beautiful view of the pier and the sea! And no mould!
We stayed in the new room from Tues to Fri and not once did a cleaner come in or replenish out towels or our teas coffees sugar and milks! No fresh towels even left at the door and to be honest the cleaners weren't about everyday but seemed to be a few about the Friday when we were leaving.( weekends prob busier)
I visited the reception desk a time during our stay to ask for a lend of a hairdryer and was met with the foreign speaking fella again who was on his own, he dealt with me fine but seemed so agitated and stressed, there was a Chinese man tryin to check in just before me and the receptionist was so blunt and angry with him as the Chinese man couldn't speak English he gave him a key told him floor 1 and that was it.... When I was on my way bk to my room I met the Chinese man who was so confused and scared looking trying to find his room I helped him to his room. In my experience of hotels I'm afraid this one receptionist is nowhere near a people person at all, the job just isn't for him.
The room we were changed to was a superior double and it was lovely, the manager was really helpful and accommodating towards us and yes if we were to visit again I'd defo book room 218 again.
The burlington is in a great prime location, great sea views and yes it's an old hotel but the whole hotel needs a wee bitta work done
Source: google.com
In November 2022, Emily Rodd said about Burlington Hotel
Right on the seafront, nice bar well priced and a great atmosphere. Only problem was our room was next to the lift so we could here them all morning and evening. Staff were very friendly and entertainment was good fun.
Source: google.com
In November 2022, Kerry Hills said about Burlington Hotel
Rooms were a great price. Excellent location. Food was great and the staff were amazing and friendly. Good packed lunch available. Would definitely recommend this hotel and will definitely be back at some point in the future.
Source: google.com
In January 2023, Julia King said about Burlington Hotel
I had the honour of staying here in January 2023 and we were in 339 and it was just like the pictures on the website. The room was really spacious and had a large bathroom too. The decor was very calming and loved the prints of Eastbourne. There was even a tassimo machine which I had not seen in a hotel room before. The hotel is so well situated next to pier and near shops. It was lovely. Tesco Express about 5 mins away behind hotel. I had always looked at the hotel over the year on day trips so felt privileged that I could stay there for a bargain price in winter. Loved the creaky old lifts and having a real room key. The upkeep on this Grade II listed building must be immense.
Source: google.com
In August 2022, Debra Walker-Kemp said about Burlington Hotel
A huge hotel right near the pier. Wonderful views. No aircon so the rooms and hallways were hot and stuffy. They put a fan in the room for us though but as it was a big room it wasn't that effective. Delays on check in as rooms weren't ready. Glad there was a place to put our bags, we went for a walk while waiting to for the room to be cleaned. The room was very clean as was the bathroom. The finish in the bathroom was a bit messy but as I said, it was clean. Breakfast selection very good. Lots of guests so I'm pleased they regularly topped items up. Nice bar with great aircon to relax in. We also ate in there, the pie and vegetable curry were lovely. Staff are very busy and on the whole friendly apart from one incident where my husband was snapped at, but he received an apology and a complimentary drink. Dog friendly. Comfortable bed. Good selection of drinks and a kettle and coffee machine in the room. Hairdryer available. Nice room, furniture and decor. Table and chairs for sitting at the window at night looking out to sea. I would visit again.
Source: google.com
In October 2022, Tony Humphries said about Burlington Hotel
We were greeted by a warm and friendly receptionist, when we checked in.
The room is basic, ensuite with a coffee machine, though has a lovely view of the seafront. The room was clean and tidy when we arrived and the ensuite was also spotlessly clean. The decoration is looking a little bit tired in places; though in fairness this is probably due to previous users not being respectful. However, it does looks like some redecoration has already started in some parts of the hotel.
The room is basic, ensuite with a coffee machine, though has a lovely view of the seafront. The room was clean and tidy when we arrived and the ensuite was also spotlessly clean. The decoration is looking a little bit tired in places; though in fairness this is probably due to previous users not being respectful. However, it does looks like some redecoration has already started in some parts of the hotel.
Source: google.com
In September 2022, sarah ryan said about Burlington Hotel
Hotel staff were pleasant and helpful, The room was clean and tidy apart from a few carpet marks. It was a spacious superior room with a sea view, unfortunately the lack of a mini fridge really let the room down as a superior. Breakfast was ok but nothing special, it was breakfast. Just a little bit expensive for just a weekend.
Source: google.com
In May 2023, Lajbanti Chakraborty said about Burlington Hotel
The hotels location is the best. Just by tge Eastbourne pier and the beach.
We booked the premier double room. Do check out the video of the room I shared. It was a good size with nice comfortable bed, tv, couch, wardrobe, safe, tea coffee and cookies. The bathroom was comparatively small and it had a shower.
The best part is the view from the windows. It’s magical and we were lucky to be there on a full moon night. Do check out the pictures I shared.
It’s a victorian period hotel with many rooms. People also book it for dinners, dance and other events.
We had breakfast there as well and it was a nice spead. Full English, with options for juices, cereals, yoghurt, berries, fruits, omelets, teas and coffee.
The staff are very friendly and helpful.
They also have a locked room in case you arrive early and want to store your luggage.
We booked the premier double room. Do check out the video of the room I shared. It was a good size with nice comfortable bed, tv, couch, wardrobe, safe, tea coffee and cookies. The bathroom was comparatively small and it had a shower.
The best part is the view from the windows. It’s magical and we were lucky to be there on a full moon night. Do check out the pictures I shared.
It’s a victorian period hotel with many rooms. People also book it for dinners, dance and other events.
We had breakfast there as well and it was a nice spead. Full English, with options for juices, cereals, yoghurt, berries, fruits, omelets, teas and coffee.
The staff are very friendly and helpful.
They also have a locked room in case you arrive early and want to store your luggage.
Source: google.com
In March 2023, k.k. p said about Burlington Hotel
The rooms were dirty and very cold. The gave a electric heater but the windows didn't close
The breakfast was simply and almost no variety.
The staff was kind and helpful.
The location is excellent. At the coastline and near by the Eastbourne pier.
The breakfast was simply and almost no variety.
The staff was kind and helpful.
The location is excellent. At the coastline and near by the Eastbourne pier.
Source: google.com
In January 2023, Neil Wilcox said about Burlington Hotel
The rooms were clean, although the windows did rattle a bit in the wind, but a bit of loo paper stopped this.the bed was nice and comfortable, and for the price, I'd say good value.
Breakfast was just OK, but again, for the price, I don't think I could complain. Just a one night stay parked on the sea front had a nice view from my bedroom.If I needed a cheap nights accommodation, I would use it again.
Breakfast was just OK, but again, for the price, I don't think I could complain. Just a one night stay parked on the sea front had a nice view from my bedroom.If I needed a cheap nights accommodation, I would use it again.
Source: google.com