Local Reviews
In September 2024, Sandra said about The Burlington Hotel
It was a great location. Staff were lovely and helpful. The prawn and mango cocktail and the cherry pie were lovely.
The hotel entrance was lovely and gave the right appearance, but when you went further into rooms and dining hall, it was all very tired and tatty. The breakfast setup was very basic. The Sunday evening meal wasn't great, starter was deep fried brie, which was so overcooked, it shattered when pushing a fork in and the brie was hard and rubbery. The main meal was salmon and prawn pasta. The pasta was quite hard and undercooked. The salmon was cut into cubes and was also very hard, and the sauce tasted like they had poured cream in with not much flavour. Because of this, we didn't bother going to breakfast before we left for home.
Source: booking.com
In September 2024, Lukas said about The Burlington Hotel
Great receptionists the first two days, but poor food and service were dissapointing
The receptionists who were working during the mornings and early afternoons on our first two days were absolutely amazing. They were always smiling, very friendly, and incredibly helpful. Unfortunately, I don’t remember their names, but they left a fantastic first impression. They assisted us several times with our queries and did so with a positive, cheerful attitude. These are the kind of people who make a real difference in a guest’s experience.
On the contrary, the afternoon receptionist we encountered later was quite different. There was a woman with tattoos who didn’t give off a good first impression, was very serious, and never smiled. She seemed visibly unhappy in her role, which created a much more negative energy. Additionally, we had issues with the maintenance guy who came to fix our shower. He was dismissive of our concerns and insisted on his own opinion, which made us feel uncomfortable.
The breakfasts were very poor with limited food options, and there wasn’t even a coffee machine. At dinner, there was a strange rule enforced by one staff member, who said we had to sit in the same spot throughout our stay, as if we were in school. This rule seemed unknown to her colleagues, causing confusion when we sat elsewhere, and we were not served for over 10 minutes. The overall restaurant system was not enjoyable, and the food was basic and lacking in variety. Even with half-board, no drinks except water were included at dinner, which was unexpected and disappointing.
Our first room was a disappointment — it was dirty, old, and made a bad impression. The shower was either extremely hot or cold, with no easy way to adjust it. The view was also unpleasant, facing a broken car park and general dirt, which further affected our experience. However, after requesting a change, we were moved to a beautiful, modern room with a sea view by the same helpful receptionists from our first two days. This upgrade made the last two days of our stay much more enjoyable!
The breakfasts were very poor with limited food options, and there wasn’t even a coffee machine. At dinner, there was a strange rule enforced by one staff member, who said we had to sit in the same spot throughout our stay, as if we were in school. This rule seemed unknown to her colleagues, causing confusion when we sat elsewhere, and we were not served for over 10 minutes. The overall restaurant system was not enjoyable, and the food was basic and lacking in variety. Even with half-board, no drinks except water were included at dinner, which was unexpected and disappointing.
Our first room was a disappointment — it was dirty, old, and made a bad impression. The shower was either extremely hot or cold, with no easy way to adjust it. The view was also unpleasant, facing a broken car park and general dirt, which further affected our experience. However, after requesting a change, we were moved to a beautiful, modern room with a sea view by the same helpful receptionists from our first two days. This upgrade made the last two days of our stay much more enjoyable!
Source: booking.com
In September 2024, Cecily said about The Burlington Hotel
Great location, but facility has seen better days.
Lovely view on the seaside of the building.
The hotel is rather tired and needs an infusion of cash to bring it back to what I imagine it once was.
Source: booking.com
In September 2024, Deborah said about The Burlington Hotel
I'll definately choose the Burlington on my next visit to Eastbourne. Great staff and amazing views
My room was terrific, with sea views and a bathroom with a bath instead of the usual shower. I had the luxury of looking out to sea while having a bath. The room was a good size and felt like a little flat.
Source: booking.com
In September 2024, Rushton said about The Burlington Hotel
I am very happy I always go there
Everything I had a cream tea 😋🤤
Nothing very clean I am very happy 😊😁 and the staff were amazing 🤩
Source: booking.com
In September 2024, David said about The Burlington Hotel
location was perfect for our needs
noisy, no butter available for toast at breakfast
Source: booking.com
In September 2024, Stephen said about The Burlington Hotel
Lovely staff
Source: booking.com
In September 2024, Terrence said about The Burlington Hotel
Seen better days but front room views made up for these shortcomings
Grand old hotel in central Eastbourne. Front rooms had superb views of the pier and sea.
It’s seen better days and has lacked investment for decades. Old carpets and old bathrooms. Lifts are old too - but quirky
Source: booking.com
In September 2024, Richard said about The Burlington Hotel
It was nice to be back after my first stay
It was convenient
It appears it is being run down. Stained equipment and carpets marks on the walls
Source: booking.com
In September 2024, Elizabeth said about The Burlington Hotel
Bed clean and comfortable, bathroom good and as I wasn’t expecting too much for the price I paid, it was acceptable
Staff very friendly. Great location.
Room smelt a bit damp with peeling wallpaper and dirty curtains. The cleaner needs to be more thorough as I found what appeared to be a bit of dried dog poo under the dressing table at the back which was clearly visible. Also right by the bed something was stuck to the wall which I removed. Other than the fact that the room needed renovating it was ok for the price paid.
Source: booking.com