Local Reviews
In March 2018, Michael H said about Burlington Hotel
Checked into Hotel Friday 23/03 for 3days.Great location and lovely seafront view from room.Hotel has great character despite being a little bit worn.Staff very friendly and helpful.Visited Hastings on Saturday and had a great day out in Brighton on Sunday and met up with old friends and had a lovely day.Great weekend break for the money paid,going back in August for the Eastbourne airshow.
Source: tripadvisor.co.uk
In March 2022, Brian Barnsby said about Burlington Hotel
Deceptively delightful hotel with massive bedrooms, great bar and restaurant, all at a very affordable price.
Source: google.com
In March 2018, Brian S said about Burlington Hotel
Stayed four nights with Shearings. Hotel has great seafront location close to the pier and in its prime must have been one of "The" places to stay!
Sadly the condition of the hotel at present is a little on the shabby side and needs a good overhaul.
Our room was on the fourth floor and at the rear of the hotel. Perfectly adequate for our needs and typical Shearings decor and fittings. Room very clean and well serviced throughout our stay. Bed comfy. Bathroom with shower over bath was ok again very clean with spotless towels changed on a regular basis.
Slow emptying of bath and basin would suggest potential blockage in near future. Original sash Windows did rattle when weather windy and could trouble a light sleeper.
Wall mounted tv with Freeview channels. No wifi in room but ok in ground floor public areas.
Meals were good both breakfast( buffet ) , and evening meal which was a 3 course with a choice of 4 dishes per course. Portion size adequate and service in the restaurant excellent. Genuinely helpful and efficient staff .
This is the first Shearings hotel , of many we have visited over the last few years , that has introduced 2 meal sittings and no allocated tables. Great idea and hopefully this will be rolled out at their other locations.
Overall good clean efficiently managed and well staffed hotel but building condition needs attention . Would we stay again? Yes.
Sadly the condition of the hotel at present is a little on the shabby side and needs a good overhaul.
Our room was on the fourth floor and at the rear of the hotel. Perfectly adequate for our needs and typical Shearings decor and fittings. Room very clean and well serviced throughout our stay. Bed comfy. Bathroom with shower over bath was ok again very clean with spotless towels changed on a regular basis.
Slow emptying of bath and basin would suggest potential blockage in near future. Original sash Windows did rattle when weather windy and could trouble a light sleeper.
Wall mounted tv with Freeview channels. No wifi in room but ok in ground floor public areas.
Meals were good both breakfast( buffet ) , and evening meal which was a 3 course with a choice of 4 dishes per course. Portion size adequate and service in the restaurant excellent. Genuinely helpful and efficient staff .
This is the first Shearings hotel , of many we have visited over the last few years , that has introduced 2 meal sittings and no allocated tables. Great idea and hopefully this will be rolled out at their other locations.
Overall good clean efficiently managed and well staffed hotel but building condition needs attention . Would we stay again? Yes.
Source: tripadvisor.co.uk
In April 2018, mondeo17 said about Burlington Hotel
National Holiday's for day break I'll with the coach driver named Paul excellent from start to finish very informative and friendly 5 stars then the Burlington Hotel quite a lot of people complaining about too warm can't please everybody we paid for a sea view room worth it, very large nice room now the staff, starting with Mark entertainment manager a great laugh he's laugh was infectious great person.I would give them all an excellent reference very accommodating and friendly, now the food we thought it was very good through out where looking forward to returning to the Burlington,we was booked in to the Majestic Hotel we have stayed there three times before found it was been renovated hope you found this helpful many thanks
Source: tripadvisor.co.uk
In April 2018, debbiegree said about Burlington Hotel
Stayed Monday to Friday with Shearings , Very friendly staff Mark the entertainer was made for the job , our only complaint about the hotel was it was too warm, we were in room 334 on the 3rd floor and we had to leave to window wide open and the curtains open all night to be able to get to sleep
Source: tripadvisor.co.uk
In April 2018, 510Susie said about Burlington Hotel
Arrived at 430 after a good journey down from Yorkshire with National Holidays. First impressions of the room were not that good due to an ancient, threadbare carpet complete with the Wallace Arnold logo which was indicative of its age. Having got past that, the room was very clean, the bed was comfortable, some effort had been made to coordinate the soft furnishings and everything was in working order (with the exception of the hot water on Saturday morning!).
The food was fine with 3 starters, 2 meat,1 fish and 1 veggie option and a choice of desserts including cheese and biscuits. At breakfast,some additional items ( eg yogurt and poached eggs) were available on request. What made the dining experience particularly stand out were the staff who were all well presented, polite and attentive. Little phrases such as, "Of course", "You're welcome" and "Enjoy" make such a difference and the team should be complimented on their skills which make such a refreshing change when compared to other hotels that I've stayed in recently.
The hotel is very well situated for access to the lovely unspoilt promenade and the compact town centre. I'd recommend walking on to Holywell (about one and a half miles to the west) where there is a lovely sheltered Tea Chalet which serves delicious home baking.
Despite the long journey, I would definitely return to Eastbourne and would be happy to stay at The Burlington again.
The food was fine with 3 starters, 2 meat,1 fish and 1 veggie option and a choice of desserts including cheese and biscuits. At breakfast,some additional items ( eg yogurt and poached eggs) were available on request. What made the dining experience particularly stand out were the staff who were all well presented, polite and attentive. Little phrases such as, "Of course", "You're welcome" and "Enjoy" make such a difference and the team should be complimented on their skills which make such a refreshing change when compared to other hotels that I've stayed in recently.
The hotel is very well situated for access to the lovely unspoilt promenade and the compact town centre. I'd recommend walking on to Holywell (about one and a half miles to the west) where there is a lovely sheltered Tea Chalet which serves delicious home baking.
Despite the long journey, I would definitely return to Eastbourne and would be happy to stay at The Burlington again.
Source: tripadvisor.co.uk
In April 2018, cstevens said about Burlington Hotel
My wife and I travelled by car to Eastbourne from Edinburgh . The Burlington is one of the bigger Bay/Shearing hotels which we've visited. We'd booked three extras: a room upgrade, a sea view and reserved parking (the last request had been advised at time of booking).
Firstly - when we got into our room - it wasn't the upgrade we'd paid for. We had to traipse all our luggage etc. back to reception and then wait whilst it was sorted out (not what you want after our lengthy journey). The sea view over the pier and gardens was indeed worth the extra. At time of booking we' been told the hotel had undergone a major refurb - this was obvious in some parts of the hotel but many areas are still well worn, tired and in need of attention. The lifts are quite inadequate for the numbers and demograph of the clientele. The meals are reasonably varied but unimaginative. Staffing levels in restaurant is poor - n.b. staff choosing to clear dinner tables and set for next days' breakfasts whilst dinner diners are waitng to be served is surely a training issue!.
It became obvious after the first day that the extra I paid for my parking was totally unnecessary . I was told parking was restricted- hence the need to reserve - but at no time in the week was the car park more than a third full - the vast majority of guests are Shearing's coach parties and the hotel was certainly not at full capacity!!.
We have used Bay/ C&C for many years in a great number of their hotels but have to say this stay was a big disappointment - especially as we had travelled 500+ miles to enjoy our seaside break !!.
Be aware Shearing's..... that recently we have found similar 'independent car traveller' companies that have offered us better value 'breaks' than our experience with you, during the first week in April, turned out to be.
Firstly - when we got into our room - it wasn't the upgrade we'd paid for. We had to traipse all our luggage etc. back to reception and then wait whilst it was sorted out (not what you want after our lengthy journey). The sea view over the pier and gardens was indeed worth the extra. At time of booking we' been told the hotel had undergone a major refurb - this was obvious in some parts of the hotel but many areas are still well worn, tired and in need of attention. The lifts are quite inadequate for the numbers and demograph of the clientele. The meals are reasonably varied but unimaginative. Staffing levels in restaurant is poor - n.b. staff choosing to clear dinner tables and set for next days' breakfasts whilst dinner diners are waitng to be served is surely a training issue!.
It became obvious after the first day that the extra I paid for my parking was totally unnecessary . I was told parking was restricted- hence the need to reserve - but at no time in the week was the car park more than a third full - the vast majority of guests are Shearing's coach parties and the hotel was certainly not at full capacity!!.
We have used Bay/ C&C for many years in a great number of their hotels but have to say this stay was a big disappointment - especially as we had travelled 500+ miles to enjoy our seaside break !!.
Be aware Shearing's..... that recently we have found similar 'independent car traveller' companies that have offered us better value 'breaks' than our experience with you, during the first week in April, turned out to be.
Source: tripadvisor.co.uk
In April 2018, Rustie46 said about Burlington Hotel
Visited this hotel as part of a coach party for a long weekend, check in was very efficient, but while the room was clean the carpet had several (old) stains and the bathroom was very cramped in fact had we been larger than average it would have been a really tight squeeze also despite mentioning that I had slight mobility problems when booking, we were given a room quite a walk from the lift and with a quite high step into the bathroom.
They emphasize the importance of letting reception know what time evening meal setting you require BUT in our experience people just wandered into the restaurant at any time took their seats and were served.....having said this the food was very good and the service also very good...really liked the breakfast buffet (know it's not for everyone).
The bar staff are very efficient and pleasant and the prices were not too high, the entertainment was pretty average (the guest male singer on Sunday evening was by far the best we saw while there) the bingo didn't last too long and the prize money was good.
Overall as with a lot of hotels of this age and type it could really do with a refurb, this said we did enjoy our stay and would return
They emphasize the importance of letting reception know what time evening meal setting you require BUT in our experience people just wandered into the restaurant at any time took their seats and were served.....having said this the food was very good and the service also very good...really liked the breakfast buffet (know it's not for everyone).
The bar staff are very efficient and pleasant and the prices were not too high, the entertainment was pretty average (the guest male singer on Sunday evening was by far the best we saw while there) the bingo didn't last too long and the prize money was good.
Overall as with a lot of hotels of this age and type it could really do with a refurb, this said we did enjoy our stay and would return
Source: tripadvisor.co.uk
In April 2018, Alan F said about Burlington Hotel
We stayed for a long weekend apart of a coach party and found it most enjoyable. Our room was very clean as was the bathroom and shower, only snag was the bathroom /shower was very cramped.....The good was varied and of good quality with a buffet at breakfast and waited service for dinner...The 3 sittings at stayed times however was a complete farce with people wandering in at all times..Having said that the service was very good....The entertainment was good and bar service was excellent, but we, and others thought the bar prices were excessive.The staff in all parts of the hotel were efficient and helpful that ensured that we enjoyed our weekend very much. We will happily return.
Source: tripadvisor.co.uk
In April 2018, Alan H said about Burlington Hotel
Have stayed at many shearings hotels for over 5 years so know what to expect. we origionaly booked the majestic but was informed due to low numbers for this weekend 20th to 23rd of april it would be closed, so we could transfer to any other bay hotel, as we wanted eastbourn we transfered to the Birlington. It started well, drove down from north kent, arrived at 12, no parking in hotel park as full but found a space behind the hotel and paid 1 pound per day excelent. Reception very good and sorted our paperwork there and then and told to collect our key at 3pm.Room a sea view upgrade on the 1st floor was very good, clean and large. Generaly the hotel was very clean but showing signs of wear and tear, seating in the lounge very worn.We was informed that
the reastaraunt now had 3 sittings, 6,15 6,45,and 7,15 and no reserved tables as is normal at shearings, well friday was a joke a huge que at 7,15 a job to get a table which was layed like a cheap caffe and the food was the worst we have had at any bay Hotel, no atmosphere and very few staff i think the reason for this, the staff did work hard and where 1st class. Then breakfast Oh dear same thing and dreadfull. my wife would never normaly leave food but it was so bad she could not eat it and getting your food was que que, To be fair sat night was much better and no complaints about the staff, so decided to leave sunday morning instead of monday and would never go to this Hotell again so hope our next shearings trip is back to there normal ex value
the reastaraunt now had 3 sittings, 6,15 6,45,and 7,15 and no reserved tables as is normal at shearings, well friday was a joke a huge que at 7,15 a job to get a table which was layed like a cheap caffe and the food was the worst we have had at any bay Hotel, no atmosphere and very few staff i think the reason for this, the staff did work hard and where 1st class. Then breakfast Oh dear same thing and dreadfull. my wife would never normaly leave food but it was so bad she could not eat it and getting your food was que que, To be fair sat night was much better and no complaints about the staff, so decided to leave sunday morning instead of monday and would never go to this Hotell again so hope our next shearings trip is back to there normal ex value
Source: tripadvisor.co.uk