Local Reviews
In October 2016, Mercury75 said about Burlington Hotel
I took my 89 year old mother to the Eastbourne Burlington hotel with Shearings last week. Got a very good room on first floor with a walk in shower, and plenty of room in bedroom, comfy bed, excellent TV. Only 2 steps to the lift. Only 20 steps to ground floor.
Plus points, all staff accommodating and very polite. Lovely large lounge, neat little bar. Nice lounge seats overlooking sea front, only 4 steps to enter hotel. So in fact on quibbles about the hotel itself, would recommend.
Breakfast however is done buffet style, and you have to make your own toast. Well, I can do a fry up at home and make my toast too. Often the cooked food at breakfast was half cold. I asked for a poached egg and it was more like a hard boiled egg! So I lived on Frosties all week. Shearings have lost the 'personal touch' for me. You don't get a pot of tea or coffee, but it is a mug which the waiter fills up on request. Just don't like this American style canteen service.
On the Wednesday night the restaurant manager served us, he dibn't offer us water, so we helped ourselves, he didn't offer us bread either? Anyway we got starter then main. Then we waited 25 minutes to get a dessert!
Fine Shearings are obviously cutting back on staff, but it seems that you are also cutting back on customer service too! Very disappointed, have travelled with Shearings for over 20 years. Things change I suppose.
Plus points, all staff accommodating and very polite. Lovely large lounge, neat little bar. Nice lounge seats overlooking sea front, only 4 steps to enter hotel. So in fact on quibbles about the hotel itself, would recommend.
Breakfast however is done buffet style, and you have to make your own toast. Well, I can do a fry up at home and make my toast too. Often the cooked food at breakfast was half cold. I asked for a poached egg and it was more like a hard boiled egg! So I lived on Frosties all week. Shearings have lost the 'personal touch' for me. You don't get a pot of tea or coffee, but it is a mug which the waiter fills up on request. Just don't like this American style canteen service.
On the Wednesday night the restaurant manager served us, he dibn't offer us water, so we helped ourselves, he didn't offer us bread either? Anyway we got starter then main. Then we waited 25 minutes to get a dessert!
Fine Shearings are obviously cutting back on staff, but it seems that you are also cutting back on customer service too! Very disappointed, have travelled with Shearings for over 20 years. Things change I suppose.
Source: tripadvisor.co.uk
In October 2016, janet S said about Burlington Hotel
We stayed at the Burlington Hotel on a Shearings five day holiday and were very pleased with our room (which we payed extra for) as the view from our window was looking towards the pier, (room 111). The only problem was in the evening this room was not very warm but I informed reception and they supplied us with a plug in heater. They said the heating for the hotel was on but people at the back of the hotel complained there rooms were too hot and ours was cooler because of the wind from over the sea!
The hotel was very full and the breakfast was buffet style but it was regularly replenished. The meals were good and they did very nice vegetarian meals which I liked. The excursions that were for Shearings customers were not really very interesting.
The hotel was very full and the breakfast was buffet style but it was regularly replenished. The meals were good and they did very nice vegetarian meals which I liked. The excursions that were for Shearings customers were not really very interesting.
Source: tripadvisor.co.uk
In October 2016, SUE24-8 said about Burlington Hotel
My husband and I visited this hotel at the end of September on a 8 day coach trip.We thoroughly enjoyed our stay and really liked the hotel, just as we had done on our first visit about 4 years ago.
We were in a 4th floor room (which we thought being in the roof would be small)but it was a quite large room and the bathroom, whilst not being as modern as some we have had, was kept nice and clean and had bath and shower and always plenty of hot water.
The bed was comfortable and we had two nice chairs in our room. There was a good supply of beverages on our hospitality tray.
The food was good and the waiters we had were extremely efficient and friendly. We enjoyed the entertainment although we didnt go back to the hotel till later in the evening.
Our coach driver, Kevin was very helpful and informative and friendly.
We were in a 4th floor room (which we thought being in the roof would be small)but it was a quite large room and the bathroom, whilst not being as modern as some we have had, was kept nice and clean and had bath and shower and always plenty of hot water.
The bed was comfortable and we had two nice chairs in our room. There was a good supply of beverages on our hospitality tray.
The food was good and the waiters we had were extremely efficient and friendly. We enjoyed the entertainment although we didnt go back to the hotel till later in the evening.
Our coach driver, Kevin was very helpful and informative and friendly.
Source: tripadvisor.co.uk
In October 2016, gemmalouis said about Burlington Hotel
We have just got back from a break here 2 adults and 1 child, we paid extra for a Seaview room which did av a lovely Seaview looking at the pier, unfortunately this was spoilt by having a old box tv with 6 fuzzy channels then above where tv was paint was peeling off wall which to us looked like it was damp. When u get out lift the paint work on corridors is chipped in places. The restaurant and food were very nice we had a waitress called Maria who was very nice and couldn't do enough to help us. We went for 5 days on coach Kevin was our driver who was also very helpful and informative.
Source: tripadvisor.co.uk
In October 2016, Ashley B said about Burlington Hotel
Myself,Wife and four year old came to the Burlington hotel for a five day break, Everyone was very helpful ,our coach driver Kevin was really informative and good knowledge locally. Our waitress Maria was really helpful indeed and deserves a mention, nothing was to much trouble for her. The food was really nice but the sausages needed to be hotter. I am sure the management is aware of the rooms needing upgrading. We paid for a sea view which was great ,on the down side we had a geriatric t.v with 6 channels that were fuzzy . The decor of the room really needs attention sooner rather than later. There were issues with damp above the t.v. We reported a loose wall light at the beginning of our holiday and it hadn't been fixed during our stay ( I assume it's still the same ) But overall we enjoyed our stay , And if improvements are made we will visit again.
Source: tripadvisor.co.uk
In October 2016, christopher a said about Burlington Hotel
Obliged to pay a single supplement for my stay, AND was given a single room, are Bay hotels aware that this practice is not likely to get repeat visits! However, the room given to me, although small was newly refurbished, pleasant furniture/curtains/lighting etc with a comfortable single bed with nice linens. Flat screen tv and tea/coffee unit, the remote control had not had a clean in a long time. New bathroom but no toiletries and the smallest bar of soap I'd ever seen. Gymnastîc attributes ñeeded to access the bath/shower, so if not firm of foot this may be a problem. Hairdryer in bedroom drawer. Restaurant bustling with many folk using a buffet style breakfast, though evening service is to the table, food was good choices and very well presented. Plenty of seating areas, nightly bingo and entertainment. Lifts a bit chaotic at meal times and arrivals and departures, one rather like a coffin, supposedly for four persons, the other lift padded with destroyed carpet!
Was rather aghast at the access process to the BskyB/cloud wi-fi, functions in lobby area, but it is efficient. Staff pleasant and attentive.
Leisureplex and hallmark as well as many other groups give a twin or double room for their single supplement charges, I will be inclined to use them instead of this Bay chain. Other than that a pleasant stay.
Was rather aghast at the access process to the BskyB/cloud wi-fi, functions in lobby area, but it is efficient. Staff pleasant and attentive.
Leisureplex and hallmark as well as many other groups give a twin or double room for their single supplement charges, I will be inclined to use them instead of this Bay chain. Other than that a pleasant stay.
Source: tripadvisor.co.uk
In October 2016, Roger97544 said about Burlington Hotel
It was my friends birthday and she wanted a weekend away, so I booked us in at the Bay Burlington Hotel. Well, where do I start ? When we arrived, I had to park up the road on a meter as there was nowhere to park outside the Hotel, all the spaces had been taken. We checked in and I was asked if I would like to open a Room A/C. Good idea I thought. " How much credit would you like " ? £50 should see us over the weekend. So £50 was charged to my Credit Card, funny way of doing it I thought, but Hey Ho. I told Reception that I had paid for Parking, but my car was on a Meter. " O.K. I,ll see you at the Car Park to let you in. Came around the Rear of the Hotel and the Chain was dropped so we could drive into the Car Park. We went up to Room 405. The Room was Clean & Tidy, but, the Paper was Peeling Off the Wall and also the Ceiling. Went into the Bathroom / Toilet, well, when you stand by the Sink, the Floorboards Creek like an Old Sailing Ship, the Sink, how Old is that ? The Taps on the Sink are of different manufacture and the Shower seems to Dribble out ?
So, we go down stairs to have a drink in the Bar, I hand over my Room A/C Card, after a while they ask me to sign a Hand Written piece of Paper with the drinks wrote down on it. Apparently the Machine is Not Working. We go into Dinner, the Wine Waiter comes around, we order another 2 drinks. As we are finishing our Desert our Drinks turn up with a Print Out for the 4 Drinks. " Could you pay this at the Bar please " ? When we finished, we went to the Bar & Paid £14.60. For the rest of the stay, I paid Cash for our Drinks. We sat down for the Evenings Entertainment and the Entertainments Manager said " Now if there is anything wrong, don,t go home and put it on Trip Advisor, tell us now so we can sort it for you " Friday night we had a Comedian ? Funny, I thought they were supposed to make you Laugh ?
I went back to Reception and told them about the Room A/C and they said " No Mr Smith your A/C is Clear.
Saturday, we were a bit late in getting up, went downstairs for Breakfast, Too Late, the Vultures had already been there. There was No Fruit Juice left. We went to get our Full English Breakfast, but had to wait for more Fried Eggs, so I went for Scrambled ? Managed to cut a Slice of Scrambled Egg ? Not Fluffy like I make at home. Toast, I thought. Too Late, the Vultures had been there as well. Shall I have the last 2 Slices of White or Brown ? We sat at our Table, the Waiter came over. " Tea or Coffee " ? He returned with 2 Metal Jugs, poured out our Tea & Coffee and went. It seems for Breakfast, you just get 1 Mug of Tea or Coffee and that,s it ? Oh, the Sausages, is there any Meat Content ? or Just Sawdust ?
Sunday after Breakfast and my 1 Mug of Coffee ( I think that is why there is a Coffee Shop just outside the Restaurant ) we Checked Out. Handed over my Room A/C Card," Oh that will be £14.60 please " NO, I said, I paid this Friday Evening at the Bar as I was asked." Oh don,t worry then " one of the Reception Staff was told.
So, was this a Genuine Mistake, or is there a Scam being Worked ?
I have now had my Credit Card Bill come through and there is NO £50 charge on it.
So, we go down stairs to have a drink in the Bar, I hand over my Room A/C Card, after a while they ask me to sign a Hand Written piece of Paper with the drinks wrote down on it. Apparently the Machine is Not Working. We go into Dinner, the Wine Waiter comes around, we order another 2 drinks. As we are finishing our Desert our Drinks turn up with a Print Out for the 4 Drinks. " Could you pay this at the Bar please " ? When we finished, we went to the Bar & Paid £14.60. For the rest of the stay, I paid Cash for our Drinks. We sat down for the Evenings Entertainment and the Entertainments Manager said " Now if there is anything wrong, don,t go home and put it on Trip Advisor, tell us now so we can sort it for you " Friday night we had a Comedian ? Funny, I thought they were supposed to make you Laugh ?
I went back to Reception and told them about the Room A/C and they said " No Mr Smith your A/C is Clear.
Saturday, we were a bit late in getting up, went downstairs for Breakfast, Too Late, the Vultures had already been there. There was No Fruit Juice left. We went to get our Full English Breakfast, but had to wait for more Fried Eggs, so I went for Scrambled ? Managed to cut a Slice of Scrambled Egg ? Not Fluffy like I make at home. Toast, I thought. Too Late, the Vultures had been there as well. Shall I have the last 2 Slices of White or Brown ? We sat at our Table, the Waiter came over. " Tea or Coffee " ? He returned with 2 Metal Jugs, poured out our Tea & Coffee and went. It seems for Breakfast, you just get 1 Mug of Tea or Coffee and that,s it ? Oh, the Sausages, is there any Meat Content ? or Just Sawdust ?
Sunday after Breakfast and my 1 Mug of Coffee ( I think that is why there is a Coffee Shop just outside the Restaurant ) we Checked Out. Handed over my Room A/C Card," Oh that will be £14.60 please " NO, I said, I paid this Friday Evening at the Bar as I was asked." Oh don,t worry then " one of the Reception Staff was told.
So, was this a Genuine Mistake, or is there a Scam being Worked ?
I have now had my Credit Card Bill come through and there is NO £50 charge on it.
Source: tripadvisor.co.uk
In October 2016, Stephen C said about Burlington Hotel
One night bed and breakfast to surprise friends on a Shearings break. Room 419 - redecorated, reeked of a take-away of some sort! Grubby fingermarks around light and plug fittings, shower trickled, but a lovely view and actually very quiet! Staff, charming and attentive - entertainment not my style but still enjoyed Mark's banter and a very good female singer! Public areas tired and actually dirty - downstairs gents a disgrace, lift with some form of carpet wall decor. Breakfast awful - bacon and sausage lying in a pool of grease at the bottom of the chaffing dish - scrambled egg beyond description! Tea from Thermos actually excellent! I regret this report as the staff were superb....
Source: tripadvisor.co.uk
In October 2016, Joan M said about Burlington Hotel
A friend and I spent 5 days at this hotel on a Shearings holiday. It is one of the cleanest hotels I have been in, everywhere was spotless. The staff are all excellent and can't do enough for you. The food is good with hot and cold choices at breakfast. I had a single room which had been updated and was very comfortable and kept clean daily with clean towels, etc. The location of this hotel is excellent, just across from the pier. We will certainly go to the Burlington again.
Source: tripadvisor.co.uk
In November 2016, GeordieJeff said about Burlington Hotel
Room was ok, worth paying for a sea view. Food was ok too. Saturday’s singer was good but we’d go down the town Friday and Saturday if we go back. Some of the corridors in the hotel could do with a lick of paint and a new carpet but no real complaints. The Shearings day trip was ok but we would have liked the option of staying longer in Battle where the Abbey (battle ground of The Battle of Hastings?) is worth visiting but you need a lot longer to justify paying £10. Eastbourne was suprisingly big with most major retail outlets, 2 Weatherspoons and a miriad of gift shops. A bit seedy but that’s part of the charm. The Shearing coach took 11 hours there and 11 hours back from Newcastle, be warned!
Source: tripadvisor.co.uk