Local Reviews
In July 2025, Gill D said about Massilia Bay
Excellent restaurant, with friendly and welcoming staff.
The food is absolutely delicious 😋
Wednesday - Pizza night, Thursday - Steak night, Friday - Fish night, BBQs on Sunny Saturdays and amazing Roast dinner on Sundays! All of which are excellent.
The food is absolutely delicious 😋
Wednesday - Pizza night, Thursday - Steak night, Friday - Fish night, BBQs on Sunny Saturdays and amazing Roast dinner on Sundays! All of which are excellent.
Source: tripadvisor.co.uk
In September 2025, Bexgoulds said about Massilia Bay
Great food, poor service. Went as a large group. We chose our food only to be told that half the menu wasn’t available.
The food was very good but the service was pretty awful- wrong wine brought, slow service. Twice we had to go and look for staff to order.
The food was very good but the service was pretty awful- wrong wine brought, slow service. Twice we had to go and look for staff to order.
Source: tripadvisor.co.uk
In September 2025, Delilah P said about Massilia Bay
I’m usually not very good at writing reviews but feel this restaurant deserves all praises. The welcome with our 2 dogs was friendly and professional creating a lovely atmosphere. The food was delicious I am still thinking about it and can’t wait to return to try more things on the menu. Well done!
Source: tripadvisor.co.uk
In November 2022, Hardisty1970 said about The Burlington Hotel
The hotel staff are very friendly and very helpful. Only difficulty is there is no disabled toilet on ground floor if you need the toilet you must go in lift to basement and walk along a long corridor. Lifts need to be updated as when you go in small lift you get stuck in it as my aunty did.
Source: tripadvisor.co.uk
In November 2022, naomi r said about The Burlington Hotel
Went for afternoon tea as a surprise for a friends birthday. Was completely blown away, the food spread was incredible. Staff are extremely friendly, welcoming and happy to help. We was here for about 3 hours with no pressure from the staff of having to hurry out like most places I have been too. Very relaxing lovely atmosphere. Would highly recommend to anyone.
Source: tripadvisor.co.uk
In December 2022, Robin M. Powell said about The Burlington Hotel
I have always wanted to stay at this Victorian hotel opposite the pier in Eastbourne, and this week, I was able to do just that, and by golly, I am so glad that I did.
At the reception desk, a smiling, friendly and very helpful lady who I established was called Yvonne, and she was the reception manager.
She explained the usual do's and dont's about the hotel, and duly gave us our keys to the room on the second floor twin room overlooking the sea and the pier.
The room was warm, clean and suited us down to the ground.
After a quick wash, we made our way down to the restaurant, where we were greeted again by a very friendly, humorous lady named Daniell, who showed us to our table and menu;s etc.
Tonight was no different to all the other times we either went down for breakfast or dinner, Danielle was there, showering everyone with polite conversation and her humour, which in these trying times was completely acceptable, it was fun, it was just what the doctor ordered in a manner of speaking.
The entertainment was professional each evening, and suited the guests staying there.
We had small reasons to go and see Yvonne again, who also made good conversation and was extremely helpful.
This hotel is a good one to stay at, ok, its not the Ritz, but what you loose on the roundabouts, you gain on the swings with members of staff like Danielle and Yvonne to ensure your stay is a good one.
I throughly recomend it.
At the reception desk, a smiling, friendly and very helpful lady who I established was called Yvonne, and she was the reception manager.
She explained the usual do's and dont's about the hotel, and duly gave us our keys to the room on the second floor twin room overlooking the sea and the pier.
The room was warm, clean and suited us down to the ground.
After a quick wash, we made our way down to the restaurant, where we were greeted again by a very friendly, humorous lady named Daniell, who showed us to our table and menu;s etc.
Tonight was no different to all the other times we either went down for breakfast or dinner, Danielle was there, showering everyone with polite conversation and her humour, which in these trying times was completely acceptable, it was fun, it was just what the doctor ordered in a manner of speaking.
The entertainment was professional each evening, and suited the guests staying there.
We had small reasons to go and see Yvonne again, who also made good conversation and was extremely helpful.
This hotel is a good one to stay at, ok, its not the Ritz, but what you loose on the roundabouts, you gain on the swings with members of staff like Danielle and Yvonne to ensure your stay is a good one.
I throughly recomend it.
Source: tripadvisor.co.uk
In December 2022, Connie W said about The Burlington Hotel
I stayed with my sister in room 343 and my sister in law in room 342. From when we arrived on Monday 28th November to Friday 2nd December we had no heating or hot water. On complaining to the manager I was told they had a problem with both but it was being rectified.
Also told by Wednesday everything was sorted and the radiators in our room had been checked.
Never had hot water or heating all the time we were staying there.
Needless to say I would not recommend this hotel to anyone. But must say our room was clean and the staff were lovely.
Also told by Wednesday everything was sorted and the radiators in our room had been checked.
Never had hot water or heating all the time we were staying there.
Needless to say I would not recommend this hotel to anyone. But must say our room was clean and the staff were lovely.
Source: tripadvisor.co.uk
In December 2022, shell said about The Burlington Hotel
We stayed for 2 nights in a sea view room on the 1st floor room 116 !! And what a view it was !! The building has so much character the sash windows the old staircase the squeaky floors ( they weren’t too bad) So if you’re expecting a modern hotel this is not for you!!
Our room was massive, it had a bath and a shower and was spotless
The room was immaculately clean and had everything we needed.
I paid £75 a night and I can honestly say what a bargain !!
The staff were helpful and happy at all times!
The breakfast again quite a bit of choice, pastries , yoghurts , fruits the buffet cooked breakfast again always plenty of choice and always hot.
If you want the ritz , go pay the prices !!
I have actually stayed in a well known chain for a special birthday which was £200 a night and to be honest the Burlington was a lot better at less then half the price!
It is close to the pier the town and lots of different independent shops.
My parents had another room 113 and again they had no complaints whatsoever!
I think some of the reviews on here do not justify how lovely this hotel is! Our room was massive, clean, had added extras (hairdryer, fan, extra pillows, iron and ironing board)
The only minor thing I would say is the heating in the room one radiator that was always like warm and the pillows weren’t too puffy but that is a personal preference!
Well done to all the staff at the hotel from reception, restaurant, and the people cleaning the rooms.
Our room was massive, it had a bath and a shower and was spotless
The room was immaculately clean and had everything we needed.
I paid £75 a night and I can honestly say what a bargain !!
The staff were helpful and happy at all times!
The breakfast again quite a bit of choice, pastries , yoghurts , fruits the buffet cooked breakfast again always plenty of choice and always hot.
If you want the ritz , go pay the prices !!
I have actually stayed in a well known chain for a special birthday which was £200 a night and to be honest the Burlington was a lot better at less then half the price!
It is close to the pier the town and lots of different independent shops.
My parents had another room 113 and again they had no complaints whatsoever!
I think some of the reviews on here do not justify how lovely this hotel is! Our room was massive, clean, had added extras (hairdryer, fan, extra pillows, iron and ironing board)
The only minor thing I would say is the heating in the room one radiator that was always like warm and the pillows weren’t too puffy but that is a personal preference!
Well done to all the staff at the hotel from reception, restaurant, and the people cleaning the rooms.
Source: tripadvisor.co.uk
In January 2023, Jasmine R said about The Burlington Hotel
First impressions of hotel from outside were not great. It could certainly do with a good paint job. However when entering it is lovely but does have weird lifts. The receptionist was lovely as were all the waiting/ bar staff. Can’t say much for management as never saw them.
When we entered our room we were happily surprised as it was lovely and clean and over looking the sea. However once we entered the bathroom it was a different matter altogether. The sink was awful made from cheap plastic and looked like it had a burn mark right around the top sides. The toilet"…….. now here’s the thing."…….. we couldn’t actually see the bottom of the bowl as it was thick brown and filthy. Looked as though it hadn’t been cleaned in months. There was really no point in telling reception as couldn’t see what they could really do so off we went to the pound shop and purchased a bottle of scale remover and low and behold within a few hours it had done the job and the toilet was almost as good as new.
As we stayed for the new year I was disappointed-in the entertainment over all and horrified that I was forced to use a card at the bar to buy drinks.
Having said this we still had a lovely time but the cleanliness needs to improve big time.
When we entered our room we were happily surprised as it was lovely and clean and over looking the sea. However once we entered the bathroom it was a different matter altogether. The sink was awful made from cheap plastic and looked like it had a burn mark right around the top sides. The toilet"…….. now here’s the thing."…….. we couldn’t actually see the bottom of the bowl as it was thick brown and filthy. Looked as though it hadn’t been cleaned in months. There was really no point in telling reception as couldn’t see what they could really do so off we went to the pound shop and purchased a bottle of scale remover and low and behold within a few hours it had done the job and the toilet was almost as good as new.
As we stayed for the new year I was disappointed-in the entertainment over all and horrified that I was forced to use a card at the bar to buy drinks.
Having said this we still had a lovely time but the cleanliness needs to improve big time.
Source: tripadvisor.co.uk
In January 2023, @YAHWEHTRIP said about The Burlington Hotel
I had a brief stay here again (the last time was poor with a cockroach and a kettle that would not stop boiling when changed to another room. That is dangerous.)
This time around I stayed here and the bath water was fairly hot but could have been a lot hotter. I found a Cockroach crawling across the floor, the night porter came to retrieve it and said 'oh it's only ONE' (ONE is bad enough!) I had a cockroach last time.
I am going through a lot of trauma and have been through ongoing hell. A night receptionist was concerned about me so that made a slight difference although it didn't change my ongoing crisis.
I was given a better room with a sea view as I didn't realise I had paid more for the following night. However, as nice as the room was with a sea view, there was NO hot water and my mental state was dire due to circumstances. Paramedics were called to me and my accommodation was astonishly finally sorted out via my Doctor after all these years. I didn't get my hot bath and was told they would upgrade if I re-booked with them again. It is also a shame the remote control with options for YouTube and other channels e.t.c does not work as that would have been even better.
As a result of not getting my hot bath, I had to go to another Hotel to get one as that is what I had paid for. The only reason I did not give a terrible review was because they offered me an upgrade next time. The last time they removed my review (see photos of the Cockroach from the previous time.)
This time around I stayed here and the bath water was fairly hot but could have been a lot hotter. I found a Cockroach crawling across the floor, the night porter came to retrieve it and said 'oh it's only ONE' (ONE is bad enough!) I had a cockroach last time.
I am going through a lot of trauma and have been through ongoing hell. A night receptionist was concerned about me so that made a slight difference although it didn't change my ongoing crisis.
I was given a better room with a sea view as I didn't realise I had paid more for the following night. However, as nice as the room was with a sea view, there was NO hot water and my mental state was dire due to circumstances. Paramedics were called to me and my accommodation was astonishly finally sorted out via my Doctor after all these years. I didn't get my hot bath and was told they would upgrade if I re-booked with them again. It is also a shame the remote control with options for YouTube and other channels e.t.c does not work as that would have been even better.
As a result of not getting my hot bath, I had to go to another Hotel to get one as that is what I had paid for. The only reason I did not give a terrible review was because they offered me an upgrade next time. The last time they removed my review (see photos of the Cockroach from the previous time.)
Source: tripadvisor.co.uk