Local Reviews
In March 2025, Kay P said about The Burlington Hotel
This really is a great hotel. Staff are professional, friendly and go above and beyond to help. Location is superb. This was my second visit and I wouldn’t stay anywhere else. Facilities in the room are very good, a “proper” hairdryer, tea and coffee supplies are replenished whenever you want and the extra radiator works! Rates are very competitive and as a woman travelling alone I feel very safe and well looked after at the Burlington. Thank you to all the staff.
Source: tripadvisor.co.uk
In April 2025, Stay49278239058 said about The Burlington Hotel
The staff were amazing,Sarah,Nicci and Abbie went above and beyond to make me feel welcome and honestly helped me in what was a couple of very testing and difficult couple of days personally. The difference it makes to go to somewhere at the end of the day and feel welcome! Thanks guys x
Andy Hickling
1st - 2nd April
Andy Hickling
1st - 2nd April
Source: tripadvisor.co.uk
In April 2025, 777minstral said about The Burlington Hotel
Nice hotel, but needed ALOT OF TLC,the receptionist was very nice and helpful upon checking in as we're rest of staff except for a one male member at breakfast who was rude to all guests at 7.25am telling us we were not allowed in the restaurant because it wasn't open till 7,30 even though the doors were open and Nice polite young lady was taking room numbers from people, he even asked 1 lady to move tables after she started eating, also the breakfast chef could learn to give a smile and some manners,I don't think they cost anything.
Source: tripadvisor.co.uk
In April 2025, Caroline1759 said about The Burlington Hotel
Pros: friendly staff, hotel in a great location for the seafront, spacious rooms, cheap rates.
Cons: dirty carpets and floors, housekeeping appears minimal, hard beds, building needs quite a bit of maintenance.
Didn't try the food here so can't comment on it. In my opinion the biggest and easiest way to improve the guest experience is to improve the standard of cleaning in guest rooms. It really is poor and makes a bad impression. Hairs in the bathroom, dirty carpets, dirty bins, cups not properly cleaned etc. I'm not surprised other reviews have mentioned vermin. I was so worried about that the whole time I stayed. The rooms need a deep clean. Only if that improved would I stay again.
Cons: dirty carpets and floors, housekeeping appears minimal, hard beds, building needs quite a bit of maintenance.
Didn't try the food here so can't comment on it. In my opinion the biggest and easiest way to improve the guest experience is to improve the standard of cleaning in guest rooms. It really is poor and makes a bad impression. Hairs in the bathroom, dirty carpets, dirty bins, cups not properly cleaned etc. I'm not surprised other reviews have mentioned vermin. I was so worried about that the whole time I stayed. The rooms need a deep clean. Only if that improved would I stay again.
Source: tripadvisor.co.uk
In April 2025, Sheena F said about The Burlington Hotel
The hotel was lovely very dog friendly
The staff were great.
Though the bathroom could have done with good clean round shower and round toilet and sink the pipes were all green.
Also the door glass all over could have done with a clean many times in a day,very hard I know with lots of guests.
Attention to detail.
Paintwork all needs touching up.
We had a lovely time though.
Thanks
The staff were great.
Though the bathroom could have done with good clean round shower and round toilet and sink the pipes were all green.
Also the door glass all over could have done with a clean many times in a day,very hard I know with lots of guests.
Attention to detail.
Paintwork all needs touching up.
We had a lovely time though.
Thanks
Source: tripadvisor.co.uk
In May 2025, Robert P said about The Burlington Hotel
Excellent hotel and facilities, Well worth the money. All the staff were fantastic and the hotel is well worth a book of your looking to stay in Eastbourne. They also cater for your pets and give them a very warm welcome. Food was amazing and freshly made.
Source: tripadvisor.co.uk
In May 2025, Rooombiter said about The Burlington Hotel
We stayed at the Burlington for three nights in April whilst visiting family and it was fine for us.
The hotel is large and suffers like a lot of these vintage seaside hotels with a historical infrastructure that would need millions of pounds spent on it to modernise it and return it to its former grandeur. That said, the cheerful staff do their best to work with the limitations of the building and its fittings.
Our room on the third floor was clean and had everything we needed, the wifi was fast and reliable. The bed was a bit hard for our liking but we managed to sleep ok, the shower was hot and powerful enough for our needs.
We only ate breakfast in the hotel, there was a decent buffet with plenty of everything, fruit, yoghurt, pastries, juice, toast including gluten free with a separate toaster etc and a full English of course.
Apart from a daily hunt for teaspoons we couldn’t fault it.
The staff were friendly and helpful, we would definitely stay here again when back in Eastbourne.
The hotel is large and suffers like a lot of these vintage seaside hotels with a historical infrastructure that would need millions of pounds spent on it to modernise it and return it to its former grandeur. That said, the cheerful staff do their best to work with the limitations of the building and its fittings.
Our room on the third floor was clean and had everything we needed, the wifi was fast and reliable. The bed was a bit hard for our liking but we managed to sleep ok, the shower was hot and powerful enough for our needs.
We only ate breakfast in the hotel, there was a decent buffet with plenty of everything, fruit, yoghurt, pastries, juice, toast including gluten free with a separate toaster etc and a full English of course.
Apart from a daily hunt for teaspoons we couldn’t fault it.
The staff were friendly and helpful, we would definitely stay here again when back in Eastbourne.
Source: tripadvisor.co.uk
In May 2025, Phoebe H said about The Burlington Hotel
My husband booked this hotel online for one night as it was cheaper we was going to the Theatre in Eastbourne that same night
On arrival the staff where very helpful once we found our room thats when we realised why it was so cheap
They had given us two separate beds the bathroom looked like it hadn’t seen bleach in a while but the most unbelievable thing was when I opened the window not only did it look out onto metal stairs but all the window ledge and surrounding area was covered thick in pigeon poop and the window had smears if it down it
Im sorry but no effort was made to remove this muck
My husband has COPD a lung condition thats incurable and having to breath in the spores and dust from this vile mess is unacceptable
We slept all night with the room sealed up which was very uncomfortable
So much so my husband had to use his puffer more than usual that morning
Breakfast was ok but dry and warm
Sorry to say that never again would I book a room at this hotel
Very unsatisfied guests
On arrival the staff where very helpful once we found our room thats when we realised why it was so cheap
They had given us two separate beds the bathroom looked like it hadn’t seen bleach in a while but the most unbelievable thing was when I opened the window not only did it look out onto metal stairs but all the window ledge and surrounding area was covered thick in pigeon poop and the window had smears if it down it
Im sorry but no effort was made to remove this muck
My husband has COPD a lung condition thats incurable and having to breath in the spores and dust from this vile mess is unacceptable
We slept all night with the room sealed up which was very uncomfortable
So much so my husband had to use his puffer more than usual that morning
Breakfast was ok but dry and warm
Sorry to say that never again would I book a room at this hotel
Very unsatisfied guests
Source: tripadvisor.co.uk
In May 2025, bparkercars said about The Burlington Hotel
Stayed 2 nights for Magical Motors. Great location opposite the pier and close to all amenities. Parking and dog friendly too. The hotel is in need of some updating though the rooms are very clean but basic. The bed was very comfortable and the staff and service were excellent. The only disappointment was the view from the window - pigeon poo and rubbish but we were only in the room at night so not too bothered. On the whole, good value and we will return.
Source: tripadvisor.co.uk
In June 2025, Leanne S said about The Burlington Hotel
The hubby and I were only planning to be in the area for the day but decided to stay overnight last minute and this hotel is on the front and has a private parking area which only cost an additional £6.
The hotel has a 3* rating, which is fine.
Sadly the room was grubby and falling apart.
There was still rubbish in the bin from the previous occupants.
The furniture had seen better days and all needed replacing.
The staff were very helpful and friendly.
It's in a great location and cheap.
The hotel has a 3* rating, which is fine.
Sadly the room was grubby and falling apart.
There was still rubbish in the bin from the previous occupants.
The furniture had seen better days and all needed replacing.
The staff were very helpful and friendly.
It's in a great location and cheap.
Source: tripadvisor.co.uk