Local Reviews
In December 2024, Paul said about The Burlington Hotel
The location is right on the sea front and has a good size car park. The staff were amazing and the room was massive.
It's a little tired and outdated but has lots of character
Source: booking.com
In December 2024, Venetia said about The Burlington Hotel
Nice stay at The Burlington Hotel
Nice location, nice Supervisor in the restaurant called Sandy, she was excellent and so helpful and friendly.
Nice clean comfortable rooms, always large rooms.
Lovely breakfast, always hot and a good selection of sausages, bacon, and eggs. One of the lifts was broken, so it only had one really small lift working that you could only fit two people in. There was a coach load in and so you had to wait a long time for the lift to breakfast and check out.
Our room wasn't cleaned.
One of the receptionists was very rude and wasn't bothered about our room not being cleaned, she was also eating in reception. She had a bit of a attitude.
I had already signed the form on booking.com so I didn't have to sign in only pick the keys up and she said I still had to sign her bit of paper and made a big thing of it.
Also the boy in the restaurant at breakfast was always moaning about all the other staff.
Nice clean comfortable rooms, always large rooms.
Lovely breakfast, always hot and a good selection of sausages, bacon, and eggs. One of the lifts was broken, so it only had one really small lift working that you could only fit two people in. There was a coach load in and so you had to wait a long time for the lift to breakfast and check out.
Our room wasn't cleaned.
One of the receptionists was very rude and wasn't bothered about our room not being cleaned, she was also eating in reception. She had a bit of a attitude.
I had already signed the form on booking.com so I didn't have to sign in only pick the keys up and she said I still had to sign her bit of paper and made a big thing of it.
Also the boy in the restaurant at breakfast was always moaning about all the other staff.
Source: booking.com
In January 2025, Sharon said about The Burlington Hotel
Reasonable for the price and definitely an experience, but would not recommend or rebook the Burlington.
The staff were helpful and friendly, the location is great, cleanliness of the room and main areas was satisfactory. The bed was comfortable and the tea/coffee tray well stocked.
The entertainment was very good, although once several coaches arrived there was a lack of seating. The whole hotel requires an overhaul, from the lift which had broken down leaving just one very small lift for what was mainly an aged clientele. The lack of ongoing maintenance results in mould growth in grout and under mastic, something which is beyond the cleaner's daily excellent work.
The bar was not open until 5 pm meaning even a snack or coffee was not available on a day the weather was inclement which resulted in having to leave the hotel to find refreshments.
The food was adequate, but would have taken very little to lift it to excellent, more school dinners than restaurant quality.
We had been recommended the Burlington by many friends who had stayed there in the past, it seems the hotel has not been maintained to that our friends experienced.
The entertainment was very good, although once several coaches arrived there was a lack of seating. The whole hotel requires an overhaul, from the lift which had broken down leaving just one very small lift for what was mainly an aged clientele. The lack of ongoing maintenance results in mould growth in grout and under mastic, something which is beyond the cleaner's daily excellent work.
The bar was not open until 5 pm meaning even a snack or coffee was not available on a day the weather was inclement which resulted in having to leave the hotel to find refreshments.
The food was adequate, but would have taken very little to lift it to excellent, more school dinners than restaurant quality.
We had been recommended the Burlington by many friends who had stayed there in the past, it seems the hotel has not been maintained to that our friends experienced.
Source: booking.com
In January 2025, Charlotte said about The Burlington Hotel
We will be returning!
Fantastic location; comfortable, warm room; friendly, helpful staff; good choice at breakfast and great nightly entertainment.
Would have appreciated proper coffee instead of Nescafe at breakfast.
Source: booking.com
In January 2025, Patricia said about The Burlington Hotel
Enjoyable short stay in Eastbourne, hotel location was perfect
Fantastic view from room with 3 windows looking out on the sea and pier. Bathroom also had a sea view!
Bed was comfortable A king size bed would be better in a room of this size.
Bed was comfortable A king size bed would be better in a room of this size.
Source: booking.com
In January 2025, Kim said about The Burlington Hotel
A break
Location
Nothing
Source: booking.com
In January 2025, Joer said about The Burlington Hotel
Lots off people moan about so many mundane things. We stayed here after the Christmas break and found it faultless
Everything. Warm, comfortable and lovely meals. Great value for money and staff so polite and very helpful. Definitely worth staying here
Source: booking.com
In January 2025, Kaz said about The Burlington Hotel
Perfect new year with a party vibe for my age group
No window locks
Source: booking.com
In January 2025, Adrian said about The Burlington Hotel
Lovely staff and a great location and view of the pier.
Sophie and Jess were very helpful on reception.
The evening entertainment was great.
The breakfast was really good too. Real sausages and tasty black pudding. I did message that I wanted to upgrade to half board as per the instructions on this site. On checking in I was told the meal timings. When I later enquired I was told the manager had just informed reception that the restaurant was full and no more bookings. My booking hadn’t been added to the list which was disappointing.
The evening entertainment was great.
The breakfast was really good too. Real sausages and tasty black pudding. I did message that I wanted to upgrade to half board as per the instructions on this site. On checking in I was told the meal timings. When I later enquired I was told the manager had just informed reception that the restaurant was full and no more bookings. My booking hadn’t been added to the list which was disappointing.
Source: booking.com
In January 2025, Tony said about The Burlington Hotel
Location and staff
Someone entered our room whilst we were out and went through our bags and clothes. Staff were very helpful, but as nothing was stolen, we did not call the police.
Source: booking.com