Local Reviews
In July 2024, Ken H said about Burlington Hotel
We have recently stayed at the Burlington Hotel Eastbourne (12,13,14/07/24). Hotel very very tired and in need of major refurbishment throughout. We reported our shower NOT working on the first evening (Friday). Then again TWICE more only to be told, the shower could not be repaired until the following Monday morning, the day we were leaving. We were not offered to change rooms just told to basically, get on with it.
The rooms are not serviced everyday just the bins are emptied. We weren't told this until we queried it and told it was STILL their policy following covid. Now, if they can replace bin liners and towels. Why can't they fully service the rooms ie make the beds. The basin plug couldn't be removed without having to go behind the pedestal and pulling the level down.
Our room was right behind the TWO lifts (I know it couldn't be helped) but the noise from them went on until early in the morning. Which did impact on us sleeping properly. This means that at least FOUR rooms will be affected.
The restaraunt. To be fair, the food was quite good for what we paid and the staff serving were pleasant. Again the staff in the small bar were again, pleasant and courteous. The only thing about it is. The lack of draft beers (1 lager and 1 cider) compared to the much larger bar next to the entertainment room. This bar is only used when, there is a function on. Which isn't that often tbh. Which to me is just a waste of space. But there you go!!!
I think the reception should be resited to neaer the main entrance and not, stuck away around the corner out of site. At least they could then keep a check on who comes and goes. The hotel does get a lot, of people using walking/mobility aids. The main entrance isn't actually user friendly to these guests as it has steps up to the main door. If, they converted one set of steps to a SLOPE, then they could enter more easily. Also, there is NO disabled or ladies toilets on the ground floor. You have to go down a flight or take a lift to the dark and damp basement. Or go back to your room. The only toilet available for use on the ground floor. Is a gents and NOT the cleanest either. It needs to be monitored.
The only good thing about the hotel is, it's in a great location opposite the pier and a 5 min walk to the town centre with lots of shops, bars restaurants etc.
Will we come back to the Burlington. Then that's a NO. Shame really but there look better hotels close by.
The rooms are not serviced everyday just the bins are emptied. We weren't told this until we queried it and told it was STILL their policy following covid. Now, if they can replace bin liners and towels. Why can't they fully service the rooms ie make the beds. The basin plug couldn't be removed without having to go behind the pedestal and pulling the level down.
Our room was right behind the TWO lifts (I know it couldn't be helped) but the noise from them went on until early in the morning. Which did impact on us sleeping properly. This means that at least FOUR rooms will be affected.
The restaraunt. To be fair, the food was quite good for what we paid and the staff serving were pleasant. Again the staff in the small bar were again, pleasant and courteous. The only thing about it is. The lack of draft beers (1 lager and 1 cider) compared to the much larger bar next to the entertainment room. This bar is only used when, there is a function on. Which isn't that often tbh. Which to me is just a waste of space. But there you go!!!
I think the reception should be resited to neaer the main entrance and not, stuck away around the corner out of site. At least they could then keep a check on who comes and goes. The hotel does get a lot, of people using walking/mobility aids. The main entrance isn't actually user friendly to these guests as it has steps up to the main door. If, they converted one set of steps to a SLOPE, then they could enter more easily. Also, there is NO disabled or ladies toilets on the ground floor. You have to go down a flight or take a lift to the dark and damp basement. Or go back to your room. The only toilet available for use on the ground floor. Is a gents and NOT the cleanest either. It needs to be monitored.
The only good thing about the hotel is, it's in a great location opposite the pier and a 5 min walk to the town centre with lots of shops, bars restaurants etc.
Will we come back to the Burlington. Then that's a NO. Shame really but there look better hotels close by.
Source: tripadvisor.co.uk
In July 2024, Tranmeregirlie1961 said about Burlington Hotel
Yes it needs a little bit of TLC, but the service, staff, bedrooms, food and entertainment are incredible value for money
Our rooms on the 4th floor with sea views were clean, tidy and spacious
Breakfast is typical English fayre with a continental option too - good quality all round
Any issues we had during our stay were handled brilliantly by the staff and we came away incredibly impressed with this hotel
Our rooms on the 4th floor with sea views were clean, tidy and spacious
Breakfast is typical English fayre with a continental option too - good quality all round
Any issues we had during our stay were handled brilliantly by the staff and we came away incredibly impressed with this hotel
Source: tripadvisor.co.uk
In July 2024, Helen H said about Burlington Hotel
Excellent value for money, stayed with my husband and 2 children in 2 inland rooms. The hotel is a beautiful old building which clearly is a money pit and needs loads doing but it has wonderful original features which is an interesting feature. Our room on 4th floor was spotlessly clear with new carpet and clean paintwork. Breakfast was very good selection and kept replenished all the time. Staff work so hard and couldn't do enough for you. If you wanted your room to be serviced you could but we just asked for new towels, loo rolls and coffee and was left to our own devices. Bar drinks very reasonably priced and good entertainment. Reception staff went our of there way to help out, on one occasion when needed plasters for blister. People will complain about silly little things but for the price we paid I thought we got amazing value after all.you don't live in your room . If you want perfection try the grand, it will cost you alot tho
Source: tripadvisor.co.uk
In August 2024, Drainy said about Burlington Hotel
We are still here! Arrived early and ensconced ourselves in the bar and watched the 1st day of Airshow.Checked in a little early. Front of House team are fabulous. Really helpful and kind, nothing too much trouble. We asked for extra pillows and housekeeping rocked up with 2 more, plus a fan for the room. We are in room 339 with far reaching views of The Downs. Room is huge. Plenty of plug sockets, and USB too! Tea and coffee plus a coffee machine. Bathroom is lovely. Huge walk in shower with complimentary shower gel. No hand soap but I always bring a little one. So no issues there. Location is perfect. Directly opposite pier, walking distance into town centre and station. Parking, there is a little one round back of hotel and a NCP round corner too. All in all, a fabulous 1st night's stay
Source: tripadvisor.co.uk
In August 2024, TheMachineLondon said about Burlington Hotel
The hotel enjoys the best location, in my opinion, in Eastbourne. Opposite the pier and beach and close to the town centre. Rooms are basic but perfectly ok. The hotel had a singer on but I could only endure more than one song so decided to take our drinks to the nice “indoor balcony” overlooking the beach. But others did enjoy it.
The big thing that lets this hotel down is breakfast. It was terrible, cheap ingredients, rubbish back, plastic sausage, no butter, bad coffee. I complained and was simply told head office source the supplier.
All staff were extremely friendly and helpful.
I would go back but next time room only!
The big thing that lets this hotel down is breakfast. It was terrible, cheap ingredients, rubbish back, plastic sausage, no butter, bad coffee. I complained and was simply told head office source the supplier.
All staff were extremely friendly and helpful.
I would go back but next time room only!
Source: tripadvisor.co.uk
In August 2024, Kaye T said about Burlington Hotel
Perfect location right on the seafront. I understand it is undergoing some much needed refurbishment. The staff were great, especially the young lad at breakfast, taking time to chat to everyone and taking special care of the elderly diners. Also the blonde lady running bar, nothing was too much trouble for her. The singer, Mike was fantastic, what a talent, although I felt exhausted as he belted out song after song for 2.5 hours, barely drawing breath or giving us a chance to clap. Breakfast was nice, hot fresh and plentiful, as was lunch, we didn't have an evening meal. The room was definitely tired as was the corridor and stairwell, and for some reason I always find this hotel so hot!? But it was reasonably clean, nice pillows and towels, plenty of hot water and tea and coffee making facilities (no biscuits) housekeeping were polite and helpful. For what we paid for our 2 nights stay I have no complaints at all. We love eastbourne and come all the time, when money is tight or it's a very last minute thing then we will return to The Burrington as you always know exactly what you are going to get and it's always good value
Source: tripadvisor.co.uk
In August 2024, Jo J said about Burlington Hotel
Met up for bank hol drinks with friends who were staying there. Great atmosphere and nice big public areas with high ceilings.
A guy called Andrew was singing - so good, and worked so hard on a hot night! He had a great voice, making for a fun night for our very mixed age group.
Our mates said their room was nice so we will all stay next time! A really great night.
A guy called Andrew was singing - so good, and worked so hard on a hot night! He had a great voice, making for a fun night for our very mixed age group.
Our mates said their room was nice so we will all stay next time! A really great night.
Source: tripadvisor.co.uk
In August 2024, Janice M said about Burlington Hotel
Bed was lovely and clean mattress nice and firm room clean beautiful view of the sea out my window car park at back of hotel £6 for 24 hours for the price you pay for this hotel very reasonable staff lovely will certainly go back didn’t eat at the hotel as I was out most of the day great location
Source: tripadvisor.co.uk
In September 2024, MegaShell said about Burlington Hotel
I would never normally have gone to an old fashioned sea side hotel but my daughter was on a camp in the South Downs and given it’s her first time without me I wanted to be nearby just in case.
Okay, yes there are decorative upgrades that need doing but honestly once you see that beautiful view from the window you won’t be looking anywhere else!
I was very well looked after, the staff are phenomenal! As a disabled person away solo for the first time it was an experience I will never forget.
To all the team - Thankyou for going above and beyond to make my stay a really special memory
Okay, yes there are decorative upgrades that need doing but honestly once you see that beautiful view from the window you won’t be looking anywhere else!
I was very well looked after, the staff are phenomenal! As a disabled person away solo for the first time it was an experience I will never forget.
To all the team - Thankyou for going above and beyond to make my stay a really special memory
Source: tripadvisor.co.uk
In September 2024, Julie T said about Burlington Hotel
Great location and friendly staff. Breakfasr is basic but good and plenty of it too. Housekeeping need to go on a course. Bathroom filthy . Mould. Vent full of fluff . Shower cubicle grimy . Bedroom carpet stained . Decor old . On plus side bed comfy and good quality bedding . Broken bedroom door and no details in room of hotel . Had to ask all the time (times of meals etc)
Source: tripadvisor.co.uk