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Helpful communication over the phone. The two engineers who came to set it up were good at explain what they were doing, talked about it once it was fitted and …
Installation was a bit of a pain as the wiring wasn’t good around my area. But after that was I’m happy with the service thus far. Customer service was great!!
Basically everything went very well only criticism is that we were not talked through things enough when the installation was completed he seemed quick to get away this may be …
The whole installation went very well, after a considerable wait for the connection. Courteous and professional. Unfortunately I was not told of the possibility that my pc could be too …
Fast professional service engineers were very helpful and clean working. Very happy
The office based staff are friendly and polite and most importantly not pushy. The installers were also friendly and polite and installed the equipment where we wanted it rather than …
Very efficient and on time. The men were polite and completed the work very efficiently. I was informed about everything before and am completely satisfied. The cost is much cheaper …
Great service from Dom and Ricky. Even came a day earlier and fixed up my broadband. So polite and great working!
It was so easy from start to finish. Engineers were respectful and took their boots off, when coming inside my home. Everyone that I came into contact with was pleasant, …
The installation was done by Conor and Leon, who were fantastic. Conor consulted with me first about where the wiring should go on the outside of the house. It was …
Cable in wrong port. Everything was fine except the engineer plugged the cable from the modem into the wrong port on the router. We were told it would take about …
Changed to Lightning Fibre from a different provider. Was a completely seamless service from start to finish. Conor the Engineer was brilliant, so efficient and very polite. Very happy with …
Dom and Ricky turned up at my new home in Heathfield today to hook up Lightning Fibre’s 2.5 Gbps package, and they absolutely nailed it. The whole install was finished …
On time, polite, professional, friendly, got on with the job, tidy and helped improve my understanding of the services available.
I was told my IP address wouldn't change, I wasn't given a switch on date when going to the higher speed. No new contract has arrived, only a phone adapter, …
I’ve been thoroughly impressed with Lightening Fibre. The installation was quick and hassle-free, and the connection speed has been outstanding, exactly what was promised. Their pricing is very competitive, offering …
We swapped to Lightning Fibre at the start of 2025, moving away from BT, speed increased from avg 70mbs to 1gb (avg 900mbs) at a cost of about one third …
Very straightforward from phonecall to set up ! Up to date texts and phone call pre installation and lovely engineer Dan went up and beyond to help set up ,faster …
Quick, Easy service. Much better than other companies we have used. 100/10
Kept informed throughout. Very efficient, friendly and helpful men to install. Slight hiccup transferring landline over, possibly my fault.
Was a nice smooth easy transaction from my previous provider. From sales, to the guys who installed the broadband who were professional in every step of the way. Refreshing to …
