insight6 - Sussex
Latest Reviews
Great company to be involved with. Interesting projects and good to know that your feedback will help improve businesses
Source: google.com
Very useful, fun, informative and most of all light hearted. The way the session was led, kept the room engaged and with the added touch of humor hear and there made it a pleasant experience, I would highly recommend this session..
Source: google.com
I’m an observer type of person, so writing about my observations is just the perfect task for me. Also the benefit that we can spend some quality time together with the kids thanks to these assignments.
Source: google.com
Paul has a very easy way of presenting, he explains concepts clearly and engages well with the audience..
Source: google.com
Brilliant format & well delivered, all relevant to our business. Good interactive opportunities provided so we stayed engaged and got the most out of the session. Thank you Paul!
Source: google.com
Paul is an excellent communicator and is extremely effective at reading the room and thus pitching content and its delivery appropriately. His understanding of customer/client experience is a highly valuable for ensuring a first class client experience is delivered. I would highly recommend Paul & Insight6.
Source: google.com
Very engaging.<br>I particularly enjoyed the group discussions.
Source: google.com
Paul kept his slides simple and there was a clear pathway following through his presentations. He also demonstrated things on the portal at a pace you could follow. Asking questions was no issue and he checked he had fully answered them.
Source: google.com
Superb training and facilitation<br>Thanks Paul
Source: google.com
Great service, attention to detail is terrific, since we must keep score this is the way to go! Thanks Folks!
Source: google.com
Paul is our trusted customer experience adviser and we would not hesitate to recommend him.
Source: google.com
Paul made the session interactive. Opened the floor for discussion very well. Mentioned names of people in the room very well, which made everyone feel included. Imparted valuable knowledge efficiently, whilst being very mindful of the length of time he was speaking without engaging the audience. Very good.
Source: google.com
At Bennett Oakley Solicitors we have always believed that client service is a large part of why we gain so much of our work through recommendation. Not satisfied with 'thinking' we were meeting our client's expectations, we wanted to make sure this was the case. We commissioned Paul at insight6 to help us to measure the experience our clients receive, and from the first meeting Paul understood our business and quickly grasped what we were looking to achieve. Paul's experience with Client feedback in the legal sector enabled us to quickly identify how we could gather feedback both during and at the end of the matter. Setting up the new system was hassle-free and Paul went the extra mile by working with our case management system to build a strategy that worked for us. We are now receiving a steady stream of positive feedback that we are sharing with our team and using as testimonials on our website and social media pages. I would have no hesitation in recommending Paul at insight6 to any business looking to gather insight from their customers.
Source: google.com
Very well presented, flowed and a few nuggets of information that gave food for thought. The session opened up dialogues that gave insight into how everyone works in the firm and ultimately highlighted issues that need to be addressed..
Source: google.com
Paul delivered an extremely useful session at KWW Solicitors. Very informative and I learnt a lot. Would definitely recommend!
Source: google.com
Paul's professional, diligent and understanding approach to our businesss needs has helped us improve our customer experience across all outlets.
Source: google.com
Learnt how to improve my skills to offer best customers service. Not only in my current job but also in the future…
Source: google.com
Excellent zoom session
Source: google.com
I've been working for Insight6 Sussex since July 2018. I love the flexibiliy that my job offers. My line manager Tracy (Regional Support Manager) is amazing. She is very supportive, helpful and responds to my emails in a timely manner. I receive feedback on every report I submit which is extremely helpful.
Source: google.com
Paul is great and is always very quick to respond to any challenge we put their way. They have designed some fabulous feedback surveys for our clients and candidates and its given us a lot of useful data to use in our business and social media Thank you.
Source: google.com
Very informative, always very helpful. Website and surveys are easy to use.
Source: google.com
"Since we started working with Paul at insight6 he has transformed the way we think about Customer Experience. By seeing the business through the eyes of our customers, we now have a new perspective from which to improve our service experience online, on the phone and in-store.<br><br>Paul is a highly motivated, professional individual who really understands our business and genuinely cares about helping us to be the best we can be. He is well respected by our team and has helped us to move the business forward in many areas.<br><br>My only regret is not meeting Paul sooner!"
Source: google.com
Excellent, professional yet friendly personal service from Paul Matthews - who goes out of his way to ensure the services insight6 offer us is perfectly tailor-made for our firm's needs.
Source: google.com
Very informative and delivered the training very professionally and was willing to answer any questions I had and involved the everyone present.
Source: google.com
Very interesting and a lot of good information and got everyone involved. Looking forward to what comes next..
Source: google.com
