Paul was energetic and passed information clearly. The hours flew by and the training was joyable besides being formative.

This is a valuable resource for any business.

He understands that every company is different and has different needs and people with different personalities. He has given the team a great foundation and key pointers to use going forward & build on. Made everyone feel at ease and open to learning. Thanks again Paul.

Paul had prepared a demonstration of what we could use the system for incorporating staff members, our logo and some ideas relevant to our business. It was a great presentation!

Paul provides us with excellent support which is helpful and responsive. The surveys, responses and portal are easy to use and provide valuable data for us to manage our business.

Very supportive company and happy with their service.

Brilliant, reactive service.

"Paul Matthews and Insight6 are a powerful partner for our growth and development as a company. What I love about Paul's work is how bespoke and detailed it is. We are a reflective, innovative and energetic company with big ambitions for rapid growth and Paul gets us, he has worked with us over several sessions to build our first tranche of questionnaires and feedback structures. I love the evolutionary process too, we can build as we go along and deepen our use of the feedback structures iteratively which supports the nature of our work. Highly recommend Paul and Insight6"

We recently commissioned Paul Matthews from insight6 to conduct a customer journey mapping session for us. Paul's expertise and insights were invaluable, and really helped us to view the business through the lens of our customers, uncovering valuable opportunities for improvement.<br><br>His ability to understand our business led to us establishing a number of improvements to our processes, which we are excited to roll out. This collaborative experience has been instrumental in shaping our approach and enhancing the customer experience. I am incredibly grateful for Paul's guidance and would highly recommend his services."

I decided to partner with Paul at insight6 to help me gather insights from exhibitors at the Brighton & Hove Business Show because I understand the importance of getting feedback. This enables us to make sure that we are delivering the type of event our exhibitors want to be a part of. Paul did a fantastic job in understanding what the right questions are to ask and provided clear and easy-to-understand outputs, that helped us to understand what our exhibitors want us to keep doing as well as identifying the opportunities for improvement.<br>I would have no hesitation in recommending Paul to others, and m looking forward to our partnership continuing."

The service supplied by Paul is exceptional, any issues have been resolved within minutes and our customers are engaging more with us since the tweets were made.

Great support, great service

Great customer service, clear and user friendly software , extremely happy with everything and would highly recommend Insight6 to other businesses

Pario One commissioned insight6 to gather feedback for our client, so that we could get a true understanding of what their clients, partners, and contacts felt about different aspects of the organisation and branding. Paul understood immediately what we were looking for and helped to develop a concise survey that would give us the outputs we were looking for. Paul communicated really well and kept us updated on the feedback we were receiving and at the end of the project, we received a clear and concise report of the findings. I would have no hesitation in recommending Paul at insight6 to other businesses that are looking to undertake research or gather feedback from their customers.

I have recently attended a focus group and some training that Paul led and I thought he was excellent. Paul has a great presenting manner, is extremely personable and has a natural way of getting his points across.

A great presentation, all questions answered easily and make the presentation personal to our company. Would definitely recommend this company and software to other.

Great presentation, very impressive product that will be a valuable tool to our business.

A quick note to thank the team at Insight Sussex and beyond for the support and fairness that I experienced working for them on 'shopper' briefs. At all times they have been professional and caring which has made the jobs interesting and worthwhile for me the clients and the business.<br><br>Andy M

At Fuzion4 we have engineers and team members entering commercial and residential properties to service and fit our alarm and security systems. It was important to us that we could make sure that our team felt safe, and that they understood we wanted to hear about it if they didn't.<br><br>We commissioned the staff safety checker from insight6 which was quick and easy to set up.<br><br>Once the feedback was being received it was great to see that the vast majority of the team (86%) felt safe. The real-time email notification that informed us when a team member advised that they did not feel safe allowed us to swiftly discuss the issues with the individuals and resolve it for them.<br><br>We are also using the system to gather feedback from team members who are working from home and furloughed, and will shortly be expanding the system to gather insight from our customers too.<br><br>The safety checker is giving me peace of mind that we are fulfilling our duty of care towards our team.<br><br>Russ Keen<br>Director Fuzion4 Group

At Bartletts Seat it's always been important to us that we provide a great experience to our customers. During the Covid-19 pandemic, we wanted to ensure that our customers felt safe during their interactions with us and that they felt we had adequately considered their personal safety.<br><br>We commissioned insight6 Sussex to gather feedback from our customers via their Covid-19 safety checker system. The system was set up quickly and we started receiving feedback straight away. Being able to see that customers had felt well looked after and safe during their interactions with us meant that I was confident that our processes were working as intended.<br><br>The system has also helped us to generate great content from our customers for use as testimonials, which will help to influence others to choose Bartletts SEAT in the future."<br><br>Richard Bartlett<br>Bartletts SEAT

"Like many independent businesses, at Sussex Beds the Covid-19 lockdown period has been challenging. Throughout this period Paul at insight6 has supported us with a number of initiatives aimed at giving us the best possible opportunity to bounce back quickly.<br><br>We have enjoyed weekly Zoom meetings with Paul, who is highly motivated and genuinely wants to help us to reach our goal. He has always been positive while showing a high level of empathy and understanding towards us.<br><br>Paul has supported us by managing two staff surveys which have helped us to understand how our team are feeling while furloughed as well as to help us gather feedback from our staff in preparation for them returning to work. In the week prior to our stores re-opening, Paul took our whole team through a virtual training session on how to deliver a great customer experience as lockdown lifts which was extremely well received and got our team ready to get started on a high.<br><br>I would have no hesitation in recommending Paul to other business owners"<br><br>Steve Pickering<br>Managing Director<br>Sussex Beds

PLEASE NOTE, that I base my review purely on my own personal experiences, ones that I have actually witnessed and taken part in, and not based on hearsay or other outside influences. I have not received ANY reward financial or otherwise to write it. I simply believe in the principle of ‘Credit Where Credit is Due’ which is certainly what Insight6 deserve.<br><br>I have worked in the Customer Experience sector for Insight6, previously known as Shopper Anonymous UK, and other UK Customer Experience companies for the past six years. All of these businesses have been professional, and my experiences with them positive.<br><br>I have worked for Insight6 in the following regions, Sussex, Kent, Surrey, Hampshire, Wiltshire, London, Yorkshire and the Isle of Man.<br><br>It is important to note from the outset that you should not base the rewards purely on financial gain, as the fees are not substantial. However, there are reimbursements, and sometimes allowances and mileage, so it all adds up. This is especially true when you consider that I have had numerous meals, drinks, evenings and days out, cinema trips, golf days, UK holidays, day trips to France including visits and purchases to duty free and other outlets, skiing lessons, go-kart racing experiences, hotel stays, gym memberships, car test drives, car servicing, eye tests, building materials, cruise and holiday advice, tax, accountancy, divorce, dispute and contract legal advice, to name but a few, and ALL FOR FREE! The best part was being able to share some experiences with my wife, family, even our dogs have benefitted!<br><br>I have gained valuable knowledge of customer service and business practices, which I have adapted and implemented into my own businesses and my personal life. It has given me a different perspective and outlook on many issues, some that I was previously oblivious to. These alone are worth a small fortune, as they come from business experts. I also get regular free business newsletters and bulletins with free business advice.<br><br>Insight6 take great pride in their Customer Experience Reports, and ensuring the highest standards in relation to them, so paperwork and observational skills are very important. They provide outstanding support and feedback in regards to ensuring that all of their ‘Researchers’ are well looked after. They have excellent online training and reference information, together with personalised and bespoke feedback on each report that you submit. You get a grading, thus ensuring a consistent standard amongst researchers, plus it gives a very personal feel and sense of worth to all your hard work. It easy to see what you are doing right, as well as the things that require improvement, should the need arise. They send regular feedback requests and newsletters to their team members, together with regular personal communications to check that you are okay.<br><br>The support given to me by Insight6 was far in excess of my experiences with other similar businesses. Everyone at Insight6 always gave me the distinct impression that they truly valued me as member of the team, and the work that I did for them. A good example is when the odd assignment did not go as planned. There was always someone that I could contact to get guidance on how I should proceed. I never felt isolated, abandoned or in difficulty. I am highly impressed with the professionalism of the Insight6 management team, and I am more impressed with how friendly, engaging, supportive, understanding, and compassionate they all are. I would describe it like working with a warm group of friends or family, rather than a sterile and distant type of working relationship.<br><br>If you are looking for a company to work for, or indeed, as a client to commission a business in respect of how to deliver the highest standard of Customer Service possible, then I cannot urge you strongly enough to put Insight6 UK at the pinnacle of your short list, as it cares sincerely about its service delivery to both its clients and team members alike.

Paul at Insight6 has been a great help in focusing us as a business. Highlighting areas for improvement and development but also affirming what we are getting right as a business’. We use the detailed reports they provide to give praise and recognition to our team as well as provide training where required.

The program of mystery enquiries carried out allows me to walk in my customer's shoes and understand the experience they receive from our team. At Wakefields we are proud to boast high levels of satisfaction and repeat custom, which is down to the high emphasis we place upon our team members to put the customer at the centre of everything we do. I feel that Paul understands our business and that he has a genuine desire to help us to achieve our CX goals. Whenever we meet, there are always opportunities for learning, which is communicated in an open, honest manner.<br>I would recommend Paul at insight6 to any retail business looking to improve their customer experience.

Paul and Insight6 offer a really useful high-quality service and product. Practically we find the ‘insights’ helpful in keeping us honest with ourselves about how we’re all performing. Regular monitoring and feedback really drill into everyone the importance of caring and in that sense the training aspect is invaluable in setting the bar high on customer service and user experience.<br><br>Completely separate to the above is the additional value in the sense Paul really cares about what we’re trying to achieve. As one example I’ve received an email from Paul at c.9pm to let me know a web submission form on our website wasn’t working. In that sense the value of instructing Paul/Insight6 goes beyond the cost and benefit of their products alone. Thoroughly recommended.