Car Friend - Servicing Made Simple

5/5 based on 144 reviews
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I have used 'Car Friend' for several years and would never consider using anyone else. They provide a fantastic service, over and above usual garages, and have a really friendly and helpful team to deal with any car problems. I cannot recommend them highly enough and would ask anyone who is thinking of using them to simply pick up the phone and ring them - I know you won't be disappointed. Thank you to everyone at Car Friend for such 5-star care for my car :)
As always a great job done on my Jag, wouldn’t take her to anyone else. It’s the extra attention to detail that makes all the difference. Had a full wheel swap and tyre change so not a big job but the bolt holding the space save in was completely rusted solid. When putting the space saver wheel back they also re-threaded the bolt so it will come out with ease should I need to use it. Brilliant service as always.
Despite the lockdown, Car friend booked me in at a time that's convenient to me and sorted my car in next to no time. They were friendly, approachable and affordable. I'll definitely be using Car Friend again when I need more work doing on my car.

Reply from Car Friend - Servicing Made Simple:
Thank you for your Fantastic Review Samantha :)
Many Thanks To Car Friend. I needed some additive for my car engine, they were good enough to bring it to where my wife was working in the food bank. Great company! I will not hesitate in bringing my car in for repairs in the future!

Reply from Car Friend - Servicing Made Simple:
Thank You For Your Lovely Review David - We Are Glad We Could Help
Car Friend are the garage that you wish you could find... family owned and run, friendly, value-for-money, professional, honest, high-quality and high-standard. No unnecessary work is undertaken, and jobs are fully-price before being started - so there are no nasty surprises when you collect your car! Communication is key and the office team at Car Friend stay in touch from start to finish. The mechanical work is undertaken with both skill and pride, from a simple bulb change through to a complete engine rebuild. So there's no more need to wish you could find a reputable workshop - Car Friend in Norton Canes are a business you can trust.

Reply from Car Friend - Servicing Made Simple:
Thank You For Your Amazing Review Ian! We Really Do Appreciate Your Comments And The Thought That Goes Behind This
Difficult times with the country being in lockdown. MOT was due. Had seen previous reviews so thought I'd give them ago. Absolutely fantastic service. Vicky is so patient and lovely and explained everything clearly and with a smile in her voice. Lads were brilliant and got my car through its retest. Car was collected and returned free of charge which, as a single mom on lockdown recovering from a fractured spine, completely took away any stress of getting to and from the garage. Absolutely 100% recommend. Thank you all at Car Friend!!!

Reply from Car Friend - Servicing Made Simple:
Wow What A Fantastic Review! Thank You So Much Caroline - We Are Glad To Be Able To Still Continue Our Services In These Difficult Times
Best by far.they got out of there way to help you.its the only garage I use.also they are very friendly and honest the staff are brilliant

Reply from Car Friend - Servicing Made Simple:
Thank you so much Katie :)
Amazing service from CarFriend as usual! Took our mini here to have a battery changed after a well known store couldn’t do it..the girls went above and beyond to help us can’t fault them! Wouldn’t take our cars anywhere else now!

Reply from Car Friend - Servicing Made Simple:
Thank You For Your Kind Words Simon! Always Happy To Help When We Can
Fantastic garage, friendly staff, highly recommend ,also you have the option to spread the cost, great for this time of year, merry Christmas and new year to all staff at car friend

Reply from Car Friend - Servicing Made Simple:
Thank you for this Fantastic review Anthony - Sorry For the delay in our reply. We hope you had a Fantastic Christmas and New Year :)
I used to live in Cannock & I always took my car there. I have recently move to Derby, but still take my car to Car Friend. I have never had such a good service, if anything needs doing to my car it is explained in layman’s terms so it’s easy to understand. The girls are great with their warm welcome & I’m always offered a nice cuppa (with nice biccys too)! Great service, Great team, keep it up 🤗

Reply from Car Friend - Servicing Made Simple:
Thank You So Much For Your Fantastic Comments Lynne. Don't Worry The Tea And Biscuits Shall Never Stop!
Brilliant lovely staff and friendly service.

Reply from Car Friend - Servicing Made Simple:
Thank you so much Matthew :)
Fantastic customer service and communication. Always trust their advice and quality of work.

Reply from Car Friend - Servicing Made Simple:
Thank You So Much Tina
Amazing and friendly staff! I will always bring my vehicles here, first class work everytime! would highly recommend.

Reply from Car Friend - Servicing Made Simple:
Thank You So Much Louise!
Great friendly service and staff well recommended. Always helpful.

Reply from Car Friend - Servicing Made Simple:
Thank you so much Nicola!
THESE GUYS ARE SIMPLY FANTASTIC. FRIENDLY HELPFUL SERVICE EVERY TIME AND THE HELP AND ADVICE THEY GIVE IS FANTASTIC. HIGHLY RECOMMENDED AND WOULDN'T USE ANYONE ELSE NOW

Reply from Car Friend - Servicing Made Simple:
Thank you so much Darren we are always happy to help where we can :)
THE TEAM AT ‘CAR FRIEND’ ARE PHENOMENAL. SOMETIMES HAVING YOUR CAR SERVICED OR REPAIRED CAN BE AN ORDEAL. IT SHOULDN’T BE LIKE THAT. WITH ‘CAR FRIEND’ IT IS A PLEASANT EXPERIENCE. THE TEAM ARE VERY PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS, PLEASANT AND VERY AFFORDABLE. IT IS A PLEASURE DOING BUSINESS WITH ‘CAR FRIEND’. SO GLAD I CAME UPON THIS COMPANY. THE BEST IN THE BUSINESS. KEEP UP THE GOOD WORK. WELL DONE TO YOU ALL.

Reply from Car Friend - Servicing Made Simple:
Wow Blown Away By Your Kind Comments Trevor! - Thank You From All Of Us Here! :)
I have been using this company for a few years now , always given good service and good value for money. All staff friendly and helpful.

Reply from Car Friend - Servicing Made Simple:
Thank you for Your Kind Words Bev - Thank you from all the Team
Once again an amazing service from the whole team, been having some issues with a car I bought and the dealership have not been sorting the issues Matt went over the car with a fine tooth comb and gave me a full report of the problems that needed fixing, nothing was too much trouble for them and that is why I will keep coming back. If you are looking for an honest and reliable garage, then look no further, awesome from start to finish

Reply from Car Friend - Servicing Made Simple:
Wow! Thank you for this Amazing review Darren - Your Kind words mean so much to us all here
Having used Car Friend several times now. I can say they are warm, honest and professional. They really helped as much as they could with my old Jaguar. We all still laugh about that before I got sensible and now we have both our Kia Proceed GT and Fiesta ST Line looked after by this incredible team. I would highly recommend Car Friend to others looking for a trustworthy and reliable servicing company.

Reply from Car Friend - Servicing Made Simple:
Thank You For Your Amazing Comments Paul!
A friendly and family focused business where you are made to feel special. They are my first choice every time. I know that they will treat me respectfully and with integrity.

Reply from Car Friend - Servicing Made Simple:
Thank You for Your Lovely Words as Always Bridgette!
I've used car friend a couple of times. The first time a year ago they were brill and I opted to pay in installments which was great being a single mom. The second time (last month) my car failed its MOT, I decided it wasn't worth the repair as my car was old, and they were great about it, I expected to be talked round, but they agreed with what I was saying and understood my situation. I was even advised that when the time came to get a new car to get 1 under warranty and take it in for them to give it the once over and make sure all is in proper working order. When I get a new car I will definately take them up on this offer and start the payment plan for servicing and mot that they offer too, tbh it is unlikely that I would ever go to another garage now, totally trust worthy garage.

Reply from Car Friend - Servicing Made Simple:
Thank you for your Amazing review Kirsty - We try to help where we can always putting your Best Interests first!
Had a service and Mot here, Very friendly staff, very efficient, kept me up to date on the progression of my car as I was waited for it, would highly recommend

Reply from Car Friend - Servicing Made Simple:
Thank You For Your Lovely Words Jan :)
Always a fantastic service from start to finish, these guys actually care about their customers and it shows. Trustworthy, honest and reliable and nothing is too much hassle. Always recommend these to everyone I know.

Reply from Car Friend - Servicing Made Simple:
Thank You For Your Comments Darren - We are always happy to help where we can!
Having been a customer for 4 years I find the service gets better and better. They always keep you informed by phone on any work that needs to be done and will not proceed until you give the okay. Another plus is that as a COPD sufferer the car is picked up from home and delivered back. It would be hard to get this sort of service anywhere else. well done Car Friend.

Reply from Car Friend - Servicing Made Simple:
Thank you so much for your review Colin - we love hearing such amazing feedback :-)
Took my Kia Sedona in to Car Friend for some wheel bearing replacements. It's the first time I've used this company and have nothing but good things to say about them. They were very thorough and professional from start to end. They kept me informed of the progress the whole way. I will definitely be using them going forward for my vehicle maintenance.

Reply from Car Friend - Servicing Made Simple:
Thanks Mat - really good to hear your experience was so positive :-)
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