Car Friend - Servicing Made Simple

4.9/5 based on 135 reviews
Latest Reviews
Fantastic garage, friendly staff, highly recommend ,also you have the option to spread the cost, great for this time of year, merry Christmas and new year to all staff at car friend
I used to live in Cannock & I always took my car there. I have recently move to Derby, but still take my car to Car Friend. I have never had such a good service, if anything needs doing to my car it is explained in layman’s terms so it’s easy to understand. The girls are great with their warm welcome & I’m always offered a nice cuppa (with nice biccys too)! Great service, Great team, keep it up 🤗
Brilliant lovely staff and friendly service.
Fantastic customer service and communication. Always trust their advice and quality of work.
Amazing and friendly staff! I will always bring my vehicles here, first class work everytime! would highly recommend.
Great friendly service and staff well recommended. Always helpful.
THESE GUYS ARE SIMPLY FANTASTIC. FRIENDLY HELPFUL SERVICE EVERY TIME AND THE HELP AND ADVICE THEY GIVE IS FANTASTIC. HIGHLY RECOMMENDED AND WOULDN'T USE ANYONE ELSE NOW
THE TEAM AT ‘CAR FRIEND’ ARE PHENOMENAL. SOMETIMES HAVING YOUR CAR SERVICED OR REPAIRED CAN BE AN ORDEAL. IT SHOULDN’T BE LIKE THAT. WITH ‘CAR FRIEND’ IT IS A PLEASANT EXPERIENCE. THE TEAM ARE VERY PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS, PLEASANT AND VERY AFFORDABLE. IT IS A PLEASURE DOING BUSINESS WITH ‘CAR FRIEND’. SO GLAD I CAME UPON THIS COMPANY. THE BEST IN THE BUSINESS. KEEP UP THE GOOD WORK. WELL DONE TO YOU ALL.
I have been using this company for a few years now , always given good service and good value for money. All staff friendly and helpful.
Once again an amazing service from the whole team, been having some issues with a car I bought and the dealership have not been sorting the issues Matt went over the car with a fine tooth comb and gave me a full report of the problems that needed fixing, nothing was too much trouble for them and that is why I will keep coming back. If you are looking for an honest and reliable garage, then look no further, awesome from start to finish
Having used Car Friend several times now. I can say they are warm, honest and professional. They really helped as much as they could with my old Jaguar. We all still laugh about that before I got sensible and now we have both our Kia Proceed GT and Fiesta ST Line looked after by this incredible team. I would highly recommend Car Friend to others looking for a trustworthy and reliable servicing company.
A friendly and family focused business where you are made to feel special. They are my first choice every time. I know that they will treat me respectfully and with integrity.
I've used car friend a couple of times. The first time a year ago they were brill and I opted to pay in installments which was great being a single mom. The second time (last month) my car failed its MOT, I decided it wasn't worth the repair as my car was old, and they were great about it, I expected to be talked round, but they agreed with what I was saying and understood my situation. I was even advised that when the time came to get a new car to get 1 under warranty and take it in for them to give it the once over and make sure all is in proper working order. When I get a new car I will definately take them up on this offer and start the payment plan for servicing and mot that they offer too, tbh it is unlikely that I would ever go to another garage now, totally trust worthy garage.
Had a service and Mot here, Very friendly staff, very efficient, kept me up to date on the progression of my car as I was waited for it, would highly recommend
Always a fantastic service from start to finish, these guys actually care about their customers and it shows. Trustworthy, honest and reliable and nothing is too much hassle. Always recommend these to everyone I know.
Having been a customer for 4 years I find the service gets better and better. They always keep you informed by phone on any work that needs to be done and will not proceed until you give the okay. Another plus is that as a COPD sufferer the car is picked up from home and delivered back. It would be hard to get this sort of service anywhere else. well done Car Friend.

Reply from Car Friend - Servicing Made Simple:
Thank you so much for your review Colin - we love hearing such amazing feedback :-)
Took my Kia Sedona in to Car Friend for some wheel bearing replacements. It's the first time I've used this company and have nothing but good things to say about them. They were very thorough and professional from start to end. They kept me informed of the progress the whole way. I will definitely be using them going forward for my vehicle maintenance.

Reply from Car Friend - Servicing Made Simple:
Thanks Mat - really good to hear your experience was so positive :-)
A garage that goes the extra mile. You can confidently take your vehicle to them and trust that they will do a good job and treat you well. Knowledgable, helpful staff and even tea/coffee and a biscuit while you wait! Highly recommend

Reply from Car Friend - Servicing Made Simple:
Thanks Ange - Tea and coffee always at the ready -thanks for the great review too!
Always had great service from car friend, always try to sort the car out with minimal hassle, customer service is spot on, I would recommend them to anyone.

Reply from Car Friend - Servicing Made Simple:
Thanks Chris - Great to hear your comments :-)
Car friend service and maintain all our family cars , never had a problem they've always gone out of there way to help

Reply from Car Friend - Servicing Made Simple:
Thanks Mark - Your family fleet is always welcome - happy to be able to help
They’re always very accommodating, they provide an excellent service and the staff are very friendly.

Reply from Car Friend - Servicing Made Simple:
Thanks Amy - Great review, thanks for taking the time to send your comments :-)
Fantastic service as always, I was contacted and checked still was happy with the appointment before parts were ordered, was able to drop car off night before. Price of work was given before hand and came in £100 less then main dealer quote whilst still using genuine parts.

Reply from Car Friend - Servicing Made Simple:
Thanks for your review Julie - glad your happy with our service and prices too :-)
I have recently had my car in at Car Friend for an MOT.From walking through the door of reception to leaving, I felt well looked after. Their customer care and service is second to none. They explain everything in plain English so I can understand, and are clearly enthusiastic about what they do. I would highly recommend Car Friend to anyone, they are amazing

Reply from Car Friend - Servicing Made Simple:
Wow what an awesome review thank you so much Cheryl :-)
Having a business with in the motor trade myself, I was shocked to find no one wanted to install upgrades to a vehicle, as it was a Porsche. However, car friend, had no issues at all, done the job, kept me informed, gave me all the notes afterwards too. Attention to detail seems second to none, will be using them again an the next project. David Jennings, chips and scuffs

Reply from Car Friend - Servicing Made Simple:
Thank you David - great to hear such amazing feedback and it was such a pleasure to do the work on your Porsche :-)
I was recommended by carfriend by a friend, it was the best choice I made they have put my faith and trust back in garages, they are a friendly team and nothing is ever too much for them, they keep you up to date with what is happening to your car and explain it all. I will never use anyone else again they as a team go above and beyond

Reply from Car Friend - Servicing Made Simple:
Ahhhh thank you so much Kerry - we are happy you found us too. Thank you for this amazing review we love hearing comments just like yours :-)
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