Cannot fault Car Friend at all, recommended to me by a friend and rang on Tuesday on the off chance that they could squeeze my MOT in this week. The team did their best to get the car in and succeeded. Took it in on Thursday and unfortunately it failed but it was soon rectified along with another few jobs I wanted doing and they even managed to get it retested so I could have it back for the weekend. The work was completed to a high standard and I was kept informed at every point of the process. The team were friendly, informative and really easy to deal with. Very happy with all pricing too, definitely found my new garage. Thanks all 😊
Had my car MOT'ed and repaired at car friend.. I cannot tha k them enough for going above and beyond to help me fit it all in around children and work.. gemma was so so helpful I felt at ease from the second of calling to book my vehicle in. Thanks again for the great support and excellent service.
Reply from Car Friend - Servicing Made Simple: Hi Jenni! Thank you for your kind review, we are glad we could accommodate your needs on this occasion and will continue to do so!
I was extremely happy with the service I received (a MOT) they were thorough and the booklet I receive all my paperwork in was great for added to my files.
I would highly recommend to anyone and will be back again for sure!
Reply from Car Friend - Servicing Made Simple: Hi Naomi - Thank you so much for your lovely review, it is appreciated massively from all of the team!
Absolutely fantastic service! Very fast repair, great price, great comms and zero hassle. They even stayed late on a Friday night for us so that we could collect our car. Thanks so much guys, we really appreciate it. Very highly recommended!
Reply from Car Friend - Servicing Made Simple: Wow Graham! Thank you for your amazing review - these kind words really do make all of us so happy! We are glad we could accommodate your needs and will continue to do so
Took my Jaguar in for 4 wheel alignment as it had a slight pull to the left.. Booked in initially to check that all was free underneath as the car is now 11yrs old. Good communication, Gemma and Vicki are the very pleasant face of the operation and booked me in when dropping the car off. There was some initial mix up with pricing and the actual model and spec of my car but this was efficiently addressed and dealt with without any fuss, the alignment was carried out as well as a brief check of the underside of the vehicle to ensure all was well. My vehicle was then delivered back to me and with an adjustment in the price due to the misunderstanding absolutely excellent, Car Friend do go above and beyond. Thanks again to Gemma and Vicki and the guys in the workshop. Excellent result yet again.
Reply from Car Friend - Servicing Made Simple: Hi Ian! Wow! Thank you for your amazing review, I'm glad we could be of help to you and glad we could efficiently address the issue. It means the world from all of us to receive reviews and mostly the effort that was put in to this one - Thanks so much again Ian.
Had a great experience with this garage, they took lots of time to investigate the issues on my car and gave me time to decide whether to fix or scrap it without pressure. They also squeezed my other car into their schedule so I wasn't totally car-less!
Lots of updates across the day on what was going on with my vehicle/s.
Reply from Car Friend - Servicing Made Simple: Thank you for your Lovely Review Vicky, we are glad we could help you with both vehicles! Thanks once again from all the Team
I’ve taken my car to Car Friend a few times now. Their professional customer service makes them stand out from the usual mechanics/garage. I trust them and will be taking all of my vehicles to them in the future.
Reply from Car Friend - Servicing Made Simple: Thank you for your Fantastic Review Mat. We are Happy that we are a Garage you can trust. Again, thank you for taking your time to leave us this review.
This is the first time I have used Car Friend after seeing some great reviews on a local community site. My business vehicle needed some work and a problem diagnosed, they booked me in promptly kept me fully updated with their findings and informed me immediately when the work, plus extra items I had requested was complete. With great customer service along with full documentation of all work done, I will have no hesitation to go back to Car Friend in the future. Thanks Alan.
Ok, so, used these guys once before as I have a Porsche, and were the only people local who would take the job. Service was, indeed, different. How? So methodical and write EVERYTHING down on the job sheet, which we get to keep. Even had diagrams! Was it a one off? Well, needed a thermostat In the Porsche, And there are other places possibly cheaper I could have take it to. However, after the exceptional service last time, I thought I’d give them my business again. Best decision ever. Same treatment, everything explained and the attention to getting the job right is unbelievable. I have a business connected to the motor trade so know exactly what in talking about. Car friend- 10/10.
Reply from Car Friend - Servicing Made Simple: Wow! What an Amazing Review David - Thank you. So happy we could help you!
If you want excellent service by people who have excellent knowledge and really care about there customers then look no further than car friend.
I've been using them for a couple of years and I can honestly say I wouldn't use anyone else.
Forget about large corporate organisations like Halfords or formula 1 this family run business leaves them for dust .
Reply from Car Friend - Servicing Made Simple: Wow Patrick! Thank you for your Amazing review - Always glad to help when you need us.
Had my car MOT'd wlast week with Car Friend.
And despite the current Covid-19 situation, they are still providing an outstanding, friendly and all together wonderful service.
100% recommend Car Friend
Thank you all, you are amazing x
Reply from Car Friend - Servicing Made Simple: Wow - Thank you for your lovely comments Cheryl!
Had an annual service after receiving an excellent service with my MOT. Vicky really takes the time to explain everything thoroughly and asks the lads the questions I would before I even ask them. Great communication and great job done. As a single lady, I don't have any qualms using this garage whatsoever.
Reply from Car Friend - Servicing Made Simple: Thank you for such a kind review Caroline! It's amazing to receive feedback like this.
I have used 'Car Friend' for several years and would never consider using anyone else. They provide a fantastic service, over and above usual garages, and have a really friendly and helpful team to deal with any car problems. I cannot recommend them highly enough and would ask anyone who is thinking of using them to simply pick up the phone and ring them - I know you won't be disappointed. Thank you to everyone at Car Friend for such 5-star care for my car :)
Reply from Car Friend - Servicing Made Simple: Wow thank you for taking the time to write this Lovely review Julie!
As always a great job done on my Jag, wouldn’t take her to anyone else. It’s the extra attention to detail that makes all the difference. Had a full wheel swap and tyre change so not a big job but the bolt holding the space save in was completely rusted solid. When putting the space saver wheel back they also re-threaded the bolt so it will come out with ease should I need to use it. Brilliant service as always.
Reply from Car Friend - Servicing Made Simple: Wow! Thank you for your brilliant review Steve. Happy to help as always!
Despite the lockdown, Car friend booked me in at a time that's convenient to me and sorted my car in next to no time. They were friendly, approachable and affordable. I'll definitely be using Car Friend again when I need more work doing on my car.
Reply from Car Friend - Servicing Made Simple: Thank you for your Fantastic Review Samantha :)
Many Thanks To Car Friend. I needed some additive for my car engine, they were good enough to bring it to where my wife was working in the food bank. Great company!
I will not hesitate in bringing my car in for repairs in the future!
Reply from Car Friend - Servicing Made Simple: Thank You For Your Lovely Review David - We Are Glad We Could Help
Car Friend are the garage that you wish you could find... family owned and run, friendly, value-for-money, professional, honest, high-quality and high-standard.
No unnecessary work is undertaken, and jobs are fully-price before being started - so there are no nasty surprises when you collect your car! Communication is key and the office team at Car Friend stay in touch from start to finish. The mechanical work is undertaken with both skill and pride, from a simple bulb change through to a complete engine rebuild.
So there's no more need to wish you could find a reputable workshop - Car Friend in Norton Canes are a business you can trust.
Reply from Car Friend - Servicing Made Simple: Thank You For Your Amazing Review Ian! We Really Do Appreciate Your Comments And The Thought That Goes Behind This
Difficult times with the country being in lockdown. MOT was due. Had seen previous reviews so thought I'd give them ago. Absolutely fantastic service. Vicky is so patient and lovely and explained everything clearly and with a smile in her voice. Lads were brilliant and got my car through its retest. Car was collected and returned free of charge which, as a single mom on lockdown recovering from a fractured spine, completely took away any stress of getting to and from the garage. Absolutely 100% recommend. Thank you all at Car Friend!!!
Reply from Car Friend - Servicing Made Simple: Wow What A Fantastic Review! Thank You So Much Caroline - We Are Glad To Be Able To Still Continue Our Services In These Difficult Times
Amazing service from CarFriend as usual! Took our mini here to have a battery changed after a well known store couldn’t do it..the girls went above and beyond to help us can’t fault them! Wouldn’t take our cars anywhere else now!
Reply from Car Friend - Servicing Made Simple: Thank You For Your Kind Words Simon! Always Happy To Help When We Can