FM Outsource provides bespoke outsourcing solutions for businesses of all sizes across customer services. Experts in digital communications, FM Outsource helps businesses respond to and engage with customers across email, Facebook, Marketplace, SMS, Trustpilot, Twitter, telephony and webchat. Working with start-up businesses through to enterprise level clients, we offer experience and services across a range of verticals including catering, fashion, finance, logistics, sports, retail and utilities.
FM Outsource specialises in customer service solutions that help businesses balance quality and cost to offer customers the best possible experience. FM Outsource have won several national and local awards including the Omnichannel CX Award at the 2016 CXAs, and the Customer Excellence Award at the 2016 Made in Bury Business Awards.
FM Outsource goal is to reinvigorate customer service outsourcing by helping businesses not just meet an operational need, but make their customer service a competitive differentiator. They’re removing traditional barriers-to-entry for highly-optimised contact centres, making them a possibility for businesses large and small. Access to high quality, efficient and industry-leading customer care is something they want all businesses to have. FM Outsource are doing this with innovations like artificial intelligence and omnichannel software to make it possible to deliver customer care that meets the high demands of the modern customer without rocketing costs.
That’s why FM Outsource are launching a brand new ‘Lite’ version of their product, available on a cost-per-contact basis. No extra management fees, reporting fees, or recruitment fees. It’s UK based, 24/7 and available on all digital channels. Want more info?
FM Outsource have launched a new Lite Package. Created for small customer service operations, the package provides low-cost, UK-based customer service solutions that don’t sacrifice quality.