The Small Thing Between Good and Great Businesses
19th September 2010
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When most business owners say their Companies are the "best" what most of them really mean is that their Companies are somewhat "good"

Good Businesses ...  

  • Inform well
  • deliver what they promise
  • provide good service

Exceptional Businesses ...

  • Communicate well (2 way process)
  • Deliver more than their cleints expect (customer empathy)
  • keep on providing good service long after ... (build relationship - develop advocates)

Owners of Great Businesses have enormous confidence that they are the best hence giving them the distinct advantage over other business owners who simply run Good Businesses -

It's No Wonder, Great Businesses finds it so easy to invest in the best people, at the right place and time with the best products ...

About the Author

Kesh M

Member since: 30th July 2011

Locally known as the best connected person in NW London. Kesh is an Advocate of the best local businesses and recommends who are highly regarded by their clients. He also is having the time of his life...

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