US carrier T-Mobile has halted sales of the Sidekick cellphone after a server caused customers to lose personal data.
Microsoft subsidiary Danger, which designed Sidekick's software and service, confirmed the disruption.
The issue is seen by industry experts as the largest failing for cloud computing in recent memory.
It is also being painted as a black eye for Microsoft which has pushed cloud or online services as a less expensive solution for enterprise data storage.
In addition, the timing hurts T-Mobile, the US's fourth-largest carrier, which is struggling to increase subscribers.
"This is the most spectacular loss of data on the web to date," Harry McCracken, editor of Technologizer.com told BBC News.
"There have been other examples, but always from small companies. For this to involve a big name like Microsoft is a major embarrassment and a big worry for consumers and Microsoft."
Full article here news.bbc.co.uk/1/hi/technology/8303952.stm
Never say it can't happen - even to someone big and reputable (?). Have you backed up your Google Apps data recently?
Chiltern Business Computing Ltd
0845 521 1555
12th October 2009
Jim Symington is a director of Chiltern Business Computing Ltd. The company offers IT advice and support to smaller businesses. http:\\www.chilternbusinesscomputing.co.uk