Local Reviews
In July 2018, 2Wanderingbears said about Bolton Stadium Hotel
I have honestly lost count of the number of times I have stayed in this hotel, nearly always booking directly, yet every time I arrive I am asked if I have stayed before.
A minor point, however, I recently visited a hotel in Crete where I had stayed 5 years previously and was thanked upon check-in for my return visit! Not quite sure why Bolton Whites can't recognise repeat guests.
During our recent visits we have noticed the hotel seems to be in steady decline, and I don't believe they should continue to market it as a luxury hotel.
It's little things that are missing which make a difference to the customer experience - no longer any tissues, complimentary water, face cloths etc. provided in the rooms. My bed wobbled and would 'travel' across the floor at the slightest movement, mattresses were sagging in the middle and the rooms were ridiculously hot.
We used the leisure facilities and noticed these too to be in decline - lockers still require an old £1 coin and don't accept the new ones. Yes, reception will give you an old one if you ask, but it would be helpful to know this before undressing and changing into my swimming costume. Costume spinners were broken on our last visit and we notice they've now been removed rather than replaced. Missing tiles in jacuzzi, pool etc.
From reading other reviews I can see that the FOH Manager has acknowledged that the bedrooms are in need of refurbishment and that this is high on the agenda. However, given that guests cannot even any longer charge items to their room due to the withdrawal of credit facilities due to an ongoing dispute, and the general financial situation of Bolton Wanderers/Bolton Whites Limited, I cannot see any significant investment being forthcoming.
It is my honest opinion that the long term survival of this hotel as a 4 star establishment can only be assured by selling it back to a corporate chain who are willing/financially secure enough to input the investment required.
On the subject of action needed to preserve a 4 star status, it is also my personal opinion that the lady who was eating breakfast in her dressing gown this morning should have been requested by restaurant staff to return when she was more appropriately dressed!!
On a positive note, Andie from the housekeeping team was very helpful, cheerful and a joy to meet.
A minor point, however, I recently visited a hotel in Crete where I had stayed 5 years previously and was thanked upon check-in for my return visit! Not quite sure why Bolton Whites can't recognise repeat guests.
During our recent visits we have noticed the hotel seems to be in steady decline, and I don't believe they should continue to market it as a luxury hotel.
It's little things that are missing which make a difference to the customer experience - no longer any tissues, complimentary water, face cloths etc. provided in the rooms. My bed wobbled and would 'travel' across the floor at the slightest movement, mattresses were sagging in the middle and the rooms were ridiculously hot.
We used the leisure facilities and noticed these too to be in decline - lockers still require an old £1 coin and don't accept the new ones. Yes, reception will give you an old one if you ask, but it would be helpful to know this before undressing and changing into my swimming costume. Costume spinners were broken on our last visit and we notice they've now been removed rather than replaced. Missing tiles in jacuzzi, pool etc.
From reading other reviews I can see that the FOH Manager has acknowledged that the bedrooms are in need of refurbishment and that this is high on the agenda. However, given that guests cannot even any longer charge items to their room due to the withdrawal of credit facilities due to an ongoing dispute, and the general financial situation of Bolton Wanderers/Bolton Whites Limited, I cannot see any significant investment being forthcoming.
It is my honest opinion that the long term survival of this hotel as a 4 star establishment can only be assured by selling it back to a corporate chain who are willing/financially secure enough to input the investment required.
On the subject of action needed to preserve a 4 star status, it is also my personal opinion that the lady who was eating breakfast in her dressing gown this morning should have been requested by restaurant staff to return when she was more appropriately dressed!!
On a positive note, Andie from the housekeeping team was very helpful, cheerful and a joy to meet.
Source: tripadvisor.co.uk
In July 2018, jtaylo928984 said about Bolton Stadium Hotel
Lovely room and feels more individual than if you are used to the homogeneous Premier Inns. Outside of football season is good value. We paid £69 room only on a Saturday night. Did not use bar or restaurant as we went out locally.
Source: tripadvisor.co.uk
In July 2018, fariomarismari said about Bolton Stadium Hotel
Excellent service, friendly with all the amenities you could desire. I would have no hesitation in recommending this venue to friends and colleagues. The location is easy to get to and close to pubs and restaurants in the vicinity.
Source: tripadvisor.co.uk
In July 2018, ck421258 said about Bolton Stadium Hotel
Nice overnight stay to spend quality time with my partner. The hotel was clean and just round the corner and up a few steps gets you to an array of eating places. You can also shop as it is a large industrial shopping park.
Source: tripadvisor.co.uk
In August 2018, sturob47 said about Bolton Stadium Hotel
Nice rooms and an option to upgrade to a suit with outlook over Bolton Wanderers football ground, suits are very large with enormous bathrooms, two rooms with two flat screen tvs' although some of the furniture has seen better days (a bed sofa ) if it was mine would have gone on the tip a long time ago.
Great relax center free to hotel guests well worth the money
Great relax center free to hotel guests well worth the money
Source: tripadvisor.co.uk
In August 2018, chrisfromsc said about Bolton Stadium Hotel
Wow! What a great hotel Bolton Whites is! We had a great stay for three nights. While
there we enjoyed the room very much, breakfast everyday and the parents enjoyed the room and staff at the bar by night. The view of the pitch from the hotel is amazing and I hope to return one day to stay for a game. The hotel was clean, well kept and close to everything. The staff was amazing. Margaret, Kelsey and Alice in particular took fantastic care of us during our stay. We hope to visit again soon.
there we enjoyed the room very much, breakfast everyday and the parents enjoyed the room and staff at the bar by night. The view of the pitch from the hotel is amazing and I hope to return one day to stay for a game. The hotel was clean, well kept and close to everything. The staff was amazing. Margaret, Kelsey and Alice in particular took fantastic care of us during our stay. We hope to visit again soon.
Source: tripadvisor.co.uk
In August 2018, lscott962598 said about Bolton Stadium Hotel
I had a lovely stay at Bolton WhItes Hotel :) This hotel has lots of good qualities, good price, polite and friendly staff, comfortable bedroom..as well as many more features. I would definitely recommend this hotel.
Source: tripadvisor.co.uk
In August 2018, Mike H said about Bolton Stadium Hotel
Starting to show its age - rooms need proper refurbishment and redecorating. Insufficient plugs (none by bedside), no air con, tired and worn carpets are the sort of things I would expect paying less than half the price.
Source: tripadvisor.co.uk
In August 2018, A9280 said about Bolton Stadium Hotel
Thoroughly enjoyed our stay at the Bolton Whites Hotel. We were there a few weeks ago for the boxing in the Premier Suite. The rooms were very comfy with plenty of nice touches. We were lucky enough to have a pitch view room and the views were incredible, really made the evening special. Jordan on the reception was an asset to the hotel too! Very friendly and accommodating and went above and beyond to help.
Easily accessible from the motorway and easy to find. Retail park next door is really handy too. Some nice places to eat/drink and all within walking distance.
Easily accessible from the motorway and easy to find. Retail park next door is really handy too. Some nice places to eat/drink and all within walking distance.
Source: tripadvisor.co.uk
In August 2018, Lpy54321 said about Bolton Stadium Hotel
the overall stay was very good, checking in was incredibly easy and staff were helpful.
The bed was uncomfortable so it took me a while to get to sleep, and with a rubbish nights sleep anyway you can imagine I wasn’t too happy when a random fire alarm test went off at 8am! I wasn’t best pleased at this as guests should be made aware.
I bought a pint of lager at the bar which didn’t taste like it usually would so I’d stick to the bottles in future if I go back.
When checking out it was all a bit rushed as there was only one person behind the reception desk trying to check me out and take a phone call at the same time, I don’t know whether this was the reason but I wasn’t asked how my stay was by the receptionist which I thought was a little disappointing, I just handed back my cards and was told the payment was settled.
The bed was uncomfortable so it took me a while to get to sleep, and with a rubbish nights sleep anyway you can imagine I wasn’t too happy when a random fire alarm test went off at 8am! I wasn’t best pleased at this as guests should be made aware.
I bought a pint of lager at the bar which didn’t taste like it usually would so I’d stick to the bottles in future if I go back.
When checking out it was all a bit rushed as there was only one person behind the reception desk trying to check me out and take a phone call at the same time, I don’t know whether this was the reason but I wasn’t asked how my stay was by the receptionist which I thought was a little disappointing, I just handed back my cards and was told the payment was settled.
Source: tripadvisor.co.uk