Local Reviews
In November 2017, Tonyod123 said about Mercure Bolton Georgian House Hotel
Hotel facilities, layout and decor etc. are OK for the price bracket. Staff are friendly and helpful. However, a few things let it down. On arrival in our room, we found three dead flies on a dirty windowsill. This was dealt with promptly, however this is basic housekeeping and cleanliness, and is inexcusable. The service in the restaurant is soooooo slow. Even with just four guests in it. In the morning, our shower would only run cold. Someone attended promptly again, but being unable to fix it, offered us bathrobes so we could use the shower in a room up the corridor. We’re tolerant people, so we can cope with a few dead flies and showering in another room. It’s not the end of the world. However, upon checkout, we were surprised that nothing had been deducted from the bill as a goodwill gesture. After all, they had fallen short in a couple of very basic areas, and I hope they would agree that it’s just not good enough. We could have asked for a discount, but as I’m sure hotel senior management and executives will agree, we shouldn’t have to. The fact is that these two items were overlooked, and it appears to have been assumed that the solutions offered were fully acceptable rather than just adequate. For a hotel chain of this standard, I expect better.
Source: tripadvisor.co.uk
In November 2017, littleblackcat2015 said about Mercure Bolton Georgian House Hotel
We regularly use this hotel and the staff are great. However out last stay was a little odd.
There were 2 dogs in the room next to us. Most days we couldn't hear them unless we were in the corridor. On our last day they were positively howling. We had to report them to reception. We know there was a man staying in the room with the dogs but their howling was concerning. It was either speak to reception or call the RSPCA.
Our first night using the pool was also odd. A young local child was using the swimming pool to sail his remote controlled boat. He complained to me that my children splashing would damage his boat. I politely laughed and pointed out that it was a swimming pool and perhaps he should move to the other side of the pool. He put the boat to one side and joined my children in the pool. There was no adult with this child. He was approx 8/9 years of age. I wasn't too happy as it is an unlifeguarded pool. Later an older man entered the pool and spoke with the child about the boat the boy explained what I had said. I then had the most filthiest of looks.
Surely children, local or guests, should not be unsupervised in a pool. Nor should we be made to feel responsible for them.
There was also a real problem with the key cards. Everyday we had to go to reception to get them to work. Other rooms were experiencing the same problem.
The staff were excellent as always. Especially the breakfast staff. Thanks must also go to the kitchen for a perfect breakfast.
There were 2 dogs in the room next to us. Most days we couldn't hear them unless we were in the corridor. On our last day they were positively howling. We had to report them to reception. We know there was a man staying in the room with the dogs but their howling was concerning. It was either speak to reception or call the RSPCA.
Our first night using the pool was also odd. A young local child was using the swimming pool to sail his remote controlled boat. He complained to me that my children splashing would damage his boat. I politely laughed and pointed out that it was a swimming pool and perhaps he should move to the other side of the pool. He put the boat to one side and joined my children in the pool. There was no adult with this child. He was approx 8/9 years of age. I wasn't too happy as it is an unlifeguarded pool. Later an older man entered the pool and spoke with the child about the boat the boy explained what I had said. I then had the most filthiest of looks.
Surely children, local or guests, should not be unsupervised in a pool. Nor should we be made to feel responsible for them.
There was also a real problem with the key cards. Everyday we had to go to reception to get them to work. Other rooms were experiencing the same problem.
The staff were excellent as always. Especially the breakfast staff. Thanks must also go to the kitchen for a perfect breakfast.
Source: tripadvisor.co.uk
In November 2017, andy P said about Mercure Bolton Georgian House Hotel
we went on a mystery bus weekend trip. we ended up staying the night here. we had not heard of this hotel group before and were duly impressed with all the hotel had to offer. it was spacious clean warm and had very welcoming staff. the food was excellent with a choice of meal. starters and puddings were served at the table and the rest self service. a great place to stay and if you wish a short walk, turn left and you will find a great pub that sells great alcohol free beer if wanted.lynn and tony parish
Source: tripadvisor.co.uk
In November 2017, THE TRAVELLER said about Mercure Bolton Georgian House Hotel
Hotel would benefit from from TLC and a refurb. Originally a Georgian manor house, extensions have been added over time and why planning permission was ever given will remain a mystery ?! The original building is lovely. Staff are lovely. The pool is also a lovely addition. The hotel really does have lots of potential but does need money spending on it. Average rating is a little harsh but it is not 'very good' - trip advisor rating has to be average or very good- nothing in between. I would say overall experience was good.
Source: tripadvisor.co.uk
In December 2017, Simon Z said about Mercure Bolton Georgian House Hotel
I stayed here recently and found the hotel staff friendly and helpful, good rooms and great facilities including pool and steam room which I always like in hotels. Good breakfast and all at a very affordable affordable rate.
Source: tripadvisor.co.uk
In December 2017, 260lyndab said about Mercure Bolton Georgian House Hotel
Friendly and helpful reception and bar staff. A modern, spacious contemporary entrance. Bedroom and bathroom good sizes and very clean. Wardrobe old fashioned and seen better days. No issues when requesting more milk or glassware from the bar to use in our room. Only had a bar snack and that was fine. Not an expensive hotel and certainly worth the price. There is a gym and spa but we did not have the opportunity to seek them out let alone use them. Ample free parking. I would recommend this hotel as near to good road network. Pity there was a gala evening going full swing all night affecting my sleep but on the whole I would use this hotel again.
Source: tripadvisor.co.uk
In December 2017, Paula J said about Mercure Bolton Georgian House Hotel
Very good atmosphere. My children’s love the hotel and enjoy the day in pool. The staff is friendly and very attentions. The spa service is lovely. The food is fabulous. It is a good place to do a different day with children’s.
Source: tripadvisor.co.uk
In December 2017, Stephen E said about Mercure Bolton Georgian House Hotel
The staff are very friendly and helpful. Breakfast was very tasty, staff working in the breakfast room also very friendly, stopping here again in a couple of weeks. The rooms are clean, modern and tidy. We were in the roof and the room was spacious, even had a sofa.
Source: tripadvisor.co.uk
In January 2018, Freewunderlust said about Mercure Bolton Georgian House Hotel
Stayed several times for work over the years and had a Christmas party there. Comfortable rooms, all you need to work. Reasonable food. A little way from town. Nice pool, great in the winter.
Good selection of beers. I prefer the rooms on the outside.
Good selection of beers. I prefer the rooms on the outside.
Source: tripadvisor.co.uk
In January 2018, Susan P said about Mercure Bolton Georgian House Hotel
This hotel, although having a building which is 'tired' in places, is a fabulous place to stay. The rooms are comfortable, the staff very helpful and friendly. The food is very good, except for the lemon on the breakfast mushrooms. Excellent venue for special occasions including Weddings. The Suite in amazing, the only think it lacks is a set of drawers and an adjustable showerhead. Having the separate lounge in the suite is invaluable.
Source: tripadvisor.co.uk