Local Reviews
In February 2025, pamela cutting said about The Last Drop Village Hotel & Spa
Went to the Spa only. It is very enjoyable and relaxing. Had a winter spa treatment. Spend time using the facilities.
Source: google.com
In February 2025, Alan wright said about The Last Drop Village Hotel & Spa
Room for improvement mael and bar area tatty
Source: google.com
In February 2025, Alison Stocks-rodgers said about The Last Drop Village Hotel & Spa
Beautiful wedding of Cee jay and Ben . Can not comment on the rooms as didn't stay . Food was beautiful .
Source: google.com
In March 2025, David Seal said about The Last Drop Village Hotel & Spa
Beautiful place and the staff was excellent. Nothing was too much trouble. We’ve been a few times and we will continue to keep going
Source: google.com
In March 2025, Charlotte Darke said about The Last Drop Village Hotel & Spa
Pricey for food and drinks and the spa is abit strange layout
Source: google.com
In March 2025, Paul said about The Last Drop Village Hotel & Spa
The staff here are very helpful. The rooms are always clean and maintained. Although some of them are probably due for a refurb, they're still in good condition. There's a bar and restaurant, the food and beer are good. Not too expensive for a hotel either.
Source: google.com
In March 2025, leanne athorn said about The Last Drop Village Hotel & Spa
Lovely place for a wedding and great wedding fayre
Source: google.com
In March 2025, Anna Zaremba said about The Last Drop Village Hotel & Spa
Very good experience by stayat this hotel ,staff friendly rooms clean and spacious. I would highly recommend this hotel.
Source: google.com
In March 2025, Keith S said about The Last Drop Village Hotel & Spa
Poor service, especially at breakfast, cold communal areas, (heating was turned low), staff were pleasant, but the GM needs to care more.
Source: google.com
In March 2025, Liam Mckechnie said about The Last Drop Village Hotel & Spa
The rooms are average, I have tried there normal room and executive suite and there’s not much difference between them, and if I was paying for the room I would be dissapointed (company paid). Find dust to be a problem in the cupboards especially. In the executive suite u are supplied with bottled water but some days they wouldn’t be bothered to restock this which I found annoying. The gym and spa facilities were average and always busy as it’s open to the general public.
The customer service is very quite poor by a lot of the staff members, there is a select few that make up for it which is why I didn’t rate the service a 1 or 2 star but instead 3. A lot of the staff members appear to not have much training nor experience especially in dealing with customers. Had one day that 2 staff members, maids I believe, just walked straight into my room not realising I was in, but no knock or anything, and worse no apology.
Then another problem I encountered on my 2 week stay was, after a hard days work ready to relax, I found that my key card no longer works to get into my room. My room was a fair distance from reception and as it was not my fault decided to phone them on my personal phone, told them what the situation was, for there response to be “I’ll see if I can send someone up” . After waiting 10/15 minutes still no sign of anyone. Phoned them back for them to tell me someone was coming. The guy gave me a new key which worked. But I dealt with 3 different members of staff, and not 1 apologised for this inconvenience I experienced due to there fault.
The food I cannot fault much and I was quite impressed by. They could improve by adding more options to the bar food, as really there’s only burgers or pizzas which the pizzas weren’t great, loads of cheese and flour still remaining on the base. Burgers were excellent.
Overall if they improved there customer service and some other little things, personally I would spend my own money on staying again, if there was a reason to be in Bolton again. But I believe 3 stars is fair.
The customer service is very quite poor by a lot of the staff members, there is a select few that make up for it which is why I didn’t rate the service a 1 or 2 star but instead 3. A lot of the staff members appear to not have much training nor experience especially in dealing with customers. Had one day that 2 staff members, maids I believe, just walked straight into my room not realising I was in, but no knock or anything, and worse no apology.
Then another problem I encountered on my 2 week stay was, after a hard days work ready to relax, I found that my key card no longer works to get into my room. My room was a fair distance from reception and as it was not my fault decided to phone them on my personal phone, told them what the situation was, for there response to be “I’ll see if I can send someone up” . After waiting 10/15 minutes still no sign of anyone. Phoned them back for them to tell me someone was coming. The guy gave me a new key which worked. But I dealt with 3 different members of staff, and not 1 apologised for this inconvenience I experienced due to there fault.
The food I cannot fault much and I was quite impressed by. They could improve by adding more options to the bar food, as really there’s only burgers or pizzas which the pizzas weren’t great, loads of cheese and flour still remaining on the base. Burgers were excellent.
Overall if they improved there customer service and some other little things, personally I would spend my own money on staying again, if there was a reason to be in Bolton again. But I believe 3 stars is fair.
Source: google.com