Local Reviews
In April 2023, Martin Leach said about The Last Drop Village Hotel & Spa
I stayed overnight as I was attending an event there. Firstly, the staff were really helpful and friendly, with no issues there. I stayed in one of the older rooms and it wasn't the best hotel room I've been in. Probably due a refurbishment, to be honest. Lots of loose threads around the borders of the carpets, patches of black mould on the sealant in the bathroom, stained toilet bowl ( due to age rather than lack of cleaning), ill-fitting shower screen resulting in large puddles of water on the bathroom floor. There were three radiators in the room, but only one worked, (two were missing the thermostatic vavle). The bathroom lock had at some point been broken off from the door and was glued into place (probably needs a new door, to be honest). There was no handset for the (very small) TV.
On the good side the room and bed were very large, lots of very hot water, very quiet and I got a good night's sleep.
We had a meal in the restaurant which was good, I'm vegetarian and there wasn't a fantastic choice but I managed to find something.
Public areas were clean and comfortable.
Overall, it was adequate for one night's stay, but I won't be returning.
On the good side the room and bed were very large, lots of very hot water, very quiet and I got a good night's sleep.
We had a meal in the restaurant which was good, I'm vegetarian and there wasn't a fantastic choice but I managed to find something.
Public areas were clean and comfortable.
Overall, it was adequate for one night's stay, but I won't be returning.
Source: google.com
In September 2023, Joanne Glenn said about The Last Drop Village Hotel & Spa
The only negative is couple's being far to intimate in the SPA area. Sorry but don't want to be looking at tonsil tennis 😕
Source: google.com
In October 2023, Gareth H said about The Last Drop Village Hotel & Spa
Updating Our Review:
So originally we left a pretty bad review as our experience wasn't great. However I would just like to say that the management reached out to us to discuss our issues and what had gone wrong. They offered for us to return to give them the opportunity to show us that they had taken on some of the feedback. I have to say that this second visit was a completely different experience. It was obvious that the management had taken on board all of the comments from us and other guests over the last few weeks between our visits and completely changed the vibe.
Credit where credit is due
Thankyou
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Sorry to have to leave a review online normally allow the business to discuss personally but have to say that we were really disappointed with our stay, bookings were disorganised and missed off, changes to booking were made by the hotel the day before we were expecting to arrive. Tried to reach out to the management privately after a few issues with our stay to discuss further but both the Manager and the director have failed to reply to us which I think is a shame.
Have to say that customer service is not their strong point and we won't be coming back again.
So originally we left a pretty bad review as our experience wasn't great. However I would just like to say that the management reached out to us to discuss our issues and what had gone wrong. They offered for us to return to give them the opportunity to show us that they had taken on some of the feedback. I have to say that this second visit was a completely different experience. It was obvious that the management had taken on board all of the comments from us and other guests over the last few weeks between our visits and completely changed the vibe.
Credit where credit is due
Thankyou
-----------------------------------------
Sorry to have to leave a review online normally allow the business to discuss personally but have to say that we were really disappointed with our stay, bookings were disorganised and missed off, changes to booking were made by the hotel the day before we were expecting to arrive. Tried to reach out to the management privately after a few issues with our stay to discuss further but both the Manager and the director have failed to reply to us which I think is a shame.
Have to say that customer service is not their strong point and we won't be coming back again.
Source: google.com
In May 2023, worya J said about The Last Drop Village Hotel & Spa
Lovely stay at the hotel. Very reasonable pricing, has a cute village feel and the spa (saunas, hot outdoor baths, swimming pool) was far better then expected. Good base to explore the local countryside as well.
Source: google.com
In November 2024, Russell Waite said about The Last Drop Village Hotel & Spa
Have been staying for the past four weekends due to working in the area.
Fantastic is the only word possible. All of the staff I encountered were brilliant. Both in the hotel and the Last drop Inn.
I have to mention Kaitlyn from reception, absolutely brilliant, friendly, engaging, happy to chat and entirely professional..she is absolutely an asset to your business.
Fantastic is the only word possible. All of the staff I encountered were brilliant. Both in the hotel and the Last drop Inn.
I have to mention Kaitlyn from reception, absolutely brilliant, friendly, engaging, happy to chat and entirely professional..she is absolutely an asset to your business.
Source: google.com
In July 2023, Enid Rhodes said about The Last Drop Village Hotel & Spa
The room was fine but bath needs new sealent round it apart from that very clean bed very comfortable and pillows staff excellent at giving a different room due to the cottage suite was 2many steps a ground floor room was given
Source: google.com
In October 2023, Diana Tierney said about The Last Drop Village Hotel & Spa
Lovely hotel nothing was to much trouble. Staff really nice especially the waitress who served us breakfast every morning.
Source: google.com
In May 2023, Kinga said about The Last Drop Village Hotel & Spa
The Spa Day was really nice and relaxing. The leisure centre staff polite and knowledgeable, beauty therapist professional - I really liked the choice of oils and cosmetics based on my smell preference! The afternoon tea had some bumps like over whipped dessert but the restaurant staff was lovely and rectified it right away for us. I would definitely go back!
Source: google.com
In October 2023, Wayfarers said about The Last Drop Village Hotel & Spa
Just returned from 2 nights at the Hotel. No change on how we feel about this hotel… everything perfect. (A few little things… showers in spa not great, room service still could improve), but, this time we had a treatment… absolutely five star! Staff are a great team, very friendly and helpful. Really hope this hotel is here to stay (not lost to developers)…..this is an Update from last years review…..What a place!!! Had an overnight package deal and what a deal! Spa facilities, 2 course meal and overnight accommodation. Everything about this was perfect! Staff are so friendly and accommodating, the food was amazing and the spa was everything that you need. Would have given the five stars, but for a few negative (more housekeeping) but on the whole, will definitely be coming again. Must say though, the panoramic views are at the back now and not when you are in the infinity pool (looks over houses now) but still a great place.
Source: google.com
In October 2023, Neal Regester said about The Last Drop Village Hotel & Spa
Booked in at the last minute for a business trip. Comfortable bed, good breakfast. My only quip is personal about the location, otherwise faultless.
Source: google.com