Local Reviews
In October 2019, SuzymoDo said about Mercure Bolton Georgian House Hotel
We stayed here last weekend and our room was directly above the smoking area so the smell from the cigarettes was at times overpowering,also there was a wedding party going on and nobody bothered to intercept when two guests stood on the patio swearing and shouting at each other for over 30 minutes. The option was to close the windows in a very hot room with no air conditioning. Overall not a very comfortable stay.
Source: tripadvisor.co.uk
In October 2019, Gov said about Mercure Bolton Georgian House Hotel
This was not a good experience. Booked 2 rooms on a 2 night with dinner package. Arrived on first night to find only 1 room was showing and only one single room was available. This was after numerous emails and telephone calls to confirm booking and arrangements. I showed the receptionist (Ashley) my booking for 2 double rooms close together. One should be accessible room for my elderly parents. Manager called and was initially offered a rain damaged room that manager deemed fit. I stood my ground for an accessible room as booked. I was then offered one with manager authorisation. Rooms still on different floors and opposite parts of the hotel. Not what we had booked but nothing else was available. I accepted this grudgingly as it was now 10.00pm and we were all tired after a 3 hour drive. Both rooms were poorly maintained (missing selves, stained carpets, poor grouting) and had request towels as well!
Breakfast was a steady affair. All the usual suspects - cereals, fruit, crossiants, juices, help yourself coffee and a selection of hot fayre but no hash browns or potato dish?
Did not use pool or spa.
Dinner went from OK to bad to worse. Ordered food at bar to be told that they had run out of hummus at 8.00pm on a Wednesday night? Ordered starters and mains. They had also run out of Becks Blue and there was no other alternative. The coke draught machine as not working either. The starters came after a short wait. Nice soup and garlic bread. We waited for our mains and waited some more and dishes were not cleared either for 30 minutes. In the end I went to bar and told then our mains had not come. Barmen asked which had not come? I said all of them and he rang kitchen and told me that they would be 'fast-tracked'. I got the feeling they had forgotten about us. They arrived 10 minutes latter. Burger and chip was good. My pasta was warm on the outside and stone cold in the middle. I think it had been microwaved badly. The server noticed that I'd left my pasta and asked if everything was alright. I explained the pasta was cold. He offered to warm it and a free drink. I declined and ordered dessert - sticky pudding which was the best thing we had that night.
Check-out was quick but no real apologies offered for the booking/room issues we had encountered.
Would not recommend unless you are desperate or check booking in advance and get in writing.
Breakfast was a steady affair. All the usual suspects - cereals, fruit, crossiants, juices, help yourself coffee and a selection of hot fayre but no hash browns or potato dish?
Did not use pool or spa.
Dinner went from OK to bad to worse. Ordered food at bar to be told that they had run out of hummus at 8.00pm on a Wednesday night? Ordered starters and mains. They had also run out of Becks Blue and there was no other alternative. The coke draught machine as not working either. The starters came after a short wait. Nice soup and garlic bread. We waited for our mains and waited some more and dishes were not cleared either for 30 minutes. In the end I went to bar and told then our mains had not come. Barmen asked which had not come? I said all of them and he rang kitchen and told me that they would be 'fast-tracked'. I got the feeling they had forgotten about us. They arrived 10 minutes latter. Burger and chip was good. My pasta was warm on the outside and stone cold in the middle. I think it had been microwaved badly. The server noticed that I'd left my pasta and asked if everything was alright. I explained the pasta was cold. He offered to warm it and a free drink. I declined and ordered dessert - sticky pudding which was the best thing we had that night.
Check-out was quick but no real apologies offered for the booking/room issues we had encountered.
Would not recommend unless you are desperate or check booking in advance and get in writing.
Source: tripadvisor.co.uk
In October 2019, Dobby78 said about Mercure Bolton Georgian House Hotel
Recent reviewers had lambasted this hotel for uncleanliness but we had a spotless twin room (891) with very comfortable mattresses, clean bathroom with shower over bath and washand basin. Usual beverage facilities and plenty of hot water.
This room had a Velux window that opened easily to a view over the countryside at the rear of the hotel.
The weather was atrocious but we had the window open without any water ingress
This room had a Velux window that opened easily to a view over the countryside at the rear of the hotel.
The weather was atrocious but we had the window open without any water ingress
Source: tripadvisor.co.uk
In October 2019, CFREAKLEY97 said about Mercure Bolton Georgian House Hotel
I've been visiting the georgian house Hotel for many years now either a short stay or lunch time dining but recently decided to become a member at the gym. I've been a member at the gym for almost 4 months now, I have worked my way up to 2 personal training sessions a week with Simon who has helped me loose an incredible amount of weight and step out my comfort zone! All the leisure team staff are really friendly and helpful. The leisure facilities are cleaned very regular. Overall my best experience has been with the leisure team at the mercure georgian house.
Source: tripadvisor.co.uk
In October 2019, cookies087 said about Mercure Bolton Georgian House Hotel
We are members of the leisure club and use the pool and hot tub several times a week. Staff always very friendly and chatty. Changing rooms and pool area very clean and tidy and upgrades have been made.
Source: tripadvisor.co.uk
In October 2019, JOHN R said about Mercure Bolton Georgian House Hotel
I organised my daughter's wedding at the Georgian House. What a terrific job everyone made!
Our 130 guests were came from 5 continents and spoke several languages - nothing to the superb planning team led by Bronwen.
On arrival everyone was greeted with a smile and help Irene in the bar and kept all happy throughout the weekend.
On Friday evening many of us enjoyed a super pre-wedding dinner in the restaurant, served well by the young staff.
The canapes served at the drinks reception were excellent and again the young staff came up to scratch ensuring all were amply supplied.
The wedding breakfast was beautifully prepared by Executive Chef Eddie, served hot , on hot plates in a timely efficient way led by Louis and Ndine the event managers.
We then transferred to the second function suite for the evening entertainment.
Again all was first class, the DJ played a cross-section of genres of music, the evening buffet was delivered with same efficiency and the quality was again superb.
The whole team obviously have a great leader in Eric the manager who instils confidence and quality in them.
It is a shame to finish on a negative but the Mercure Group Management should feel ashamed that they do not back-up such a great team by financing a long overdue refurbishment.
The public toilets, while immaculately clean are from the 60's, and frankly a disgrace! The restaurant badly needs updating, as do several bedrooms and public areas!
I remember the Georgian House in the 70's when the Hotel easily complied with a 4 star rating and the restaurant was one of the best in the area and to book a table at weekends was nigh on impossible!
I feel sure that the staff of today could re-establish that reputation with support from the Mercure hierarchy!
Finally thank you to all the staff at the Georgian House and apologise to anyone I have omitted to mention by name you were all fantastic!
Our 130 guests were came from 5 continents and spoke several languages - nothing to the superb planning team led by Bronwen.
On arrival everyone was greeted with a smile and help Irene in the bar and kept all happy throughout the weekend.
On Friday evening many of us enjoyed a super pre-wedding dinner in the restaurant, served well by the young staff.
The canapes served at the drinks reception were excellent and again the young staff came up to scratch ensuring all were amply supplied.
The wedding breakfast was beautifully prepared by Executive Chef Eddie, served hot , on hot plates in a timely efficient way led by Louis and Ndine the event managers.
We then transferred to the second function suite for the evening entertainment.
Again all was first class, the DJ played a cross-section of genres of music, the evening buffet was delivered with same efficiency and the quality was again superb.
The whole team obviously have a great leader in Eric the manager who instils confidence and quality in them.
It is a shame to finish on a negative but the Mercure Group Management should feel ashamed that they do not back-up such a great team by financing a long overdue refurbishment.
The public toilets, while immaculately clean are from the 60's, and frankly a disgrace! The restaurant badly needs updating, as do several bedrooms and public areas!
I remember the Georgian House in the 70's when the Hotel easily complied with a 4 star rating and the restaurant was one of the best in the area and to book a table at weekends was nigh on impossible!
I feel sure that the staff of today could re-establish that reputation with support from the Mercure hierarchy!
Finally thank you to all the staff at the Georgian House and apologise to anyone I have omitted to mention by name you were all fantastic!
Source: tripadvisor.co.uk
In October 2019, Cathab said about Mercure Bolton Georgian House Hotel
The hotel offers good gym facilities, classes, pool, sauna, steam room and jacuzzi. The staff are welcoming especially Simon who is happy to go the extra mile. The classes are well organised with the staff being professional.
Source: tripadvisor.co.uk
In October 2019, Ann-Marie L said about Mercure Bolton Georgian House Hotel
Whilst staying at the hotel I ended up at a loose end due to some of my appointments being cancelled. I was there for quite a few days and the weather being as it , it was great to be able to use the gym. I came across Dave, Kelly and Simon over these few days. All were very knowledgeable and extremely welcoming. They really are a credit to this hotel.
Source: tripadvisor.co.uk
In October 2019, Joan005 said about Mercure Bolton Georgian House Hotel
Have been a member here since inception - pleasant, extremely helpful and friendly staff, especially Simon & team. Excellent classes with broad choice; it's feel-good atmosphere makes exercising a pleasure not a chore or just chilling out to de-stress by the pool/steam room/sauna. No parking problems, easily accessible, friendly coffee lounge area. Highly recommended, not to be missed.
Source: tripadvisor.co.uk
In October 2019, Gill wild said about Mercure Bolton Georgian House Hotel
Fantastic team always friendly happy and always helpful.
Gary manager
Kelly
Dave
There is another staff member but not sure of his name might be si 😀
I go most days for a swim always feel good when i leave, very relaxed and well maintained place.
Gary manager
Kelly
Dave
There is another staff member but not sure of his name might be si 😀
I go most days for a swim always feel good when i leave, very relaxed and well maintained place.
Source: tripadvisor.co.uk