The Gym Group Bolton
Latest Reviews
Matt who worked there was very helpful to me and also helped me purchase the Yanga on the app because I was having difficulty doing it, cheers pal
Source: google.com
Great gym always clean love the app so i can see how busy it friendly staff always willing to help ruby is lovely always really helpful great gym and team ….
Source: trustpilot.com
Helpful staff, Really nice, Good equipment, app is really helpful for beginners.
Source: trustpilot.com
Absolutely amazing happy with the classes
Staff are friendly
Staff are friendly
Source: trustpilot.com
I love this gym it got all the mainframe and coordination.. I love training in this gym .... the staff are all in perfect balance ..,. Plus the price at 22.99 is awesome at anyone's standards 👏 👌 😎 really happily pleased 💟I am very grateful to you all at the gym 🏋️‍♀️ 💪 group regards Richard Lewis 💛
Source: trustpilot.com
The gym itself is great, the staff lovely, and I’ve been a happy member for years, however, today my access has stopped for some unknown reason, and trying to get hold of anyone to rectify it is near on impossible!! They have terrible customer service, there’s no email no phone number etc absolutely abysmal so how do I sort this problem? It’s literally the only gym in town that’s open when I train due to work and travel. This really needs sorting out!!
Source: trustpilot.com
So far so good..the facilities are always clean and the staff helpful.
The recovery area specifically the hydro massage beds are amazing - actually the only reason I joined this gym - but I’ve since engaged in some classes too and found them really good - but my nearest branch with the massage beds, at the moment is Hartlepool, so it’s a bit of a trek! I’d love to see them in my local branch so I could go more often! I wonder if there are plans to roll these out into other branches?
The recovery area specifically the hydro massage beds are amazing - actually the only reason I joined this gym - but I’ve since engaged in some classes too and found them really good - but my nearest branch with the massage beds, at the moment is Hartlepool, so it’s a bit of a trek! I’d love to see them in my local branch so I could go more often! I wonder if there are plans to roll these out into other branches?
Source: trustpilot.com
I am very happy with the gym. The equipment is good, the gym is clean, and I enjoy my workouts here. The gym has a good atmosphere and offers good value for money.
Source: trustpilot.com
Just good for access
Source: trustpilot.com
The best gym in east London Plastow with full of facilities and needy clean with good staff and fully equipped with excellent equipment ❤️💪🏻
Source: trustpilot.com
I am really impressed by the cleanliness and tidiness by the staff.
Source: trustpilot.com
I go to the gym at South Sunderland.
The staff are always friendly and helpful. Andy the manager is so friendly and always smiling.
It is a great environment to work out in as other users help each other out. Sharing equipment and helping less able to change equipment settings, etc.
The equipment is clean and in good working condition.
The toilets and changing rooms are always clean and well stocked.
The membership prices for the gym are very reasonable as well.
I can highly recommend this gym to anyone thinking of joining.
The staff are always friendly and helpful. Andy the manager is so friendly and always smiling.
It is a great environment to work out in as other users help each other out. Sharing equipment and helping less able to change equipment settings, etc.
The equipment is clean and in good working condition.
The toilets and changing rooms are always clean and well stocked.
The membership prices for the gym are very reasonable as well.
I can highly recommend this gym to anyone thinking of joining.
Source: trustpilot.com
I noticed that my membership had been cancelled and wasn’t sure why, so I contacted customer service via live chat and spoke to Jamie. I was advised that the payment couldn’t be collected, despite no apparent attempt being made to take it. Understandably, I was quite frustrated, but Jamie was incredibly patient and understanding throughout.
Jamie kindly offered to stay online while I reinstated my membership and assured me that any discount I had would be applied. When I encountered difficulties reinstating it, Jamie went the extra mile by offering to email me personally so I could reply to the email chain once everything was completed.
I managed to reinstate my membership, and Jamie confirmed today that everything had been sorted, even extending my membership until January 2027!
Fantastic customer service from Jamie, who took ownership of the issue, showed genuine patience and made sure everything was resolved. Thank you, Jamie, for turning a frustrating experience into such a positive one!
Jamie kindly offered to stay online while I reinstated my membership and assured me that any discount I had would be applied. When I encountered difficulties reinstating it, Jamie went the extra mile by offering to email me personally so I could reply to the email chain once everything was completed.
I managed to reinstate my membership, and Jamie confirmed today that everything had been sorted, even extending my membership until January 2027!
Fantastic customer service from Jamie, who took ownership of the issue, showed genuine patience and made sure everything was resolved. Thank you, Jamie, for turning a frustrating experience into such a positive one!
Source: trustpilot.com
Good and chip..for workout and easy place to reached...
Source: google.com
Matt has been excellent since being here
Source: google.com
Had no problems really enjoyed the workout
Source: trustpilot.com
The bet in telford
Source: trustpilot.com
I have had a great tour at Acton The Gym Group. The staff name, MARTA was such an excellent help and support. Shared all the relevant information. Top class professional service given by her nd for that reason I want to change my man gym to Acton
Source: trustpilot.com
Tom âââââ she is very supportive
Source: trustpilot.com
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Really great experience with Lex Jetta He was friendly, professional and very helpful from the start. He took the time to help me properly and made everything easy and comfortable. You can tell he genuinely cares about helping people. Great guy and excellent service. Highly recommended! 💪
Really great experience with Lex Jetta He was friendly, professional and very helpful from the start. He took the time to help me properly and made everything easy and comfortable. You can tell he genuinely cares about helping people. Great guy and excellent service. Highly recommended! 💪
Source: trustpilot.com
The good:
The gym group near me (uxbridge) is very good. All three floors are very clean and well maintained. The equipment is modern and well looked after. Also the staff on site and very helpful and approachable.
The bad:
While their facilities are great, thier customer service is a joke. I recently had an incident where I had paid my monthly subscription but for whatever reason they didn't acknowledge it came though. Because of this they blocked my access. I then spent a week trying to use thier online chat bot which wasn't helpful. When I finally got through to a real person, which took 2 hours of waiting to respond. They were less than helpful. Unfortunately I had to repeat this process several times as occasionally i missed there response (2 hour wait time). I finally sent them evidence and they completly ignored it which meant I had resign up again.
Overall:
Great gyms, appalling customer service.
The gym group near me (uxbridge) is very good. All three floors are very clean and well maintained. The equipment is modern and well looked after. Also the staff on site and very helpful and approachable.
The bad:
While their facilities are great, thier customer service is a joke. I recently had an incident where I had paid my monthly subscription but for whatever reason they didn't acknowledge it came though. Because of this they blocked my access. I then spent a week trying to use thier online chat bot which wasn't helpful. When I finally got through to a real person, which took 2 hours of waiting to respond. They were less than helpful. Unfortunately I had to repeat this process several times as occasionally i missed there response (2 hour wait time). I finally sent them evidence and they completly ignored it which meant I had resign up again.
Overall:
Great gyms, appalling customer service.
Source: trustpilot.com
I joined a gym group two months ago. The atmosphere here is very good, and the staff is excellent too.
Source: trustpilot.com
Great price and brilliant equipment.
Staff are always friendly and approachable.
Staff are always friendly and approachable.
Source: trustpilot.com
Overall nice gym with friendly atmosphere. Gym closes quite frequently on short notice without explanation - I assume for maintenance but when I come back still looks the same. Music is too loud, should be turned now.
Source: google.com
I’m not sure if they’re trying to compete with other nightclubs in the area but recently when I’ve been coming in in the mornings the music is soooooooo loud I physically I’m having trouble concentrating and working out if I have my AirPods in I can’t hear my music that’s how loud the gym music is set and there’s no one here in the mornings to tell them to turn it down
There’s no number to call no email address to send to Talk to a team member at the Ilford Gym I understand that the sites are not always managed, but somebody has to turn the music on in the morning! Too much especially first thing in the morning who wants to come and work out at 7 am in the music blaring so loud you can hardly hear yourself think
There’s no number to call no email address to send to Talk to a team member at the Ilford Gym I understand that the sites are not always managed, but somebody has to turn the music on in the morning! Too much especially first thing in the morning who wants to come and work out at 7 am in the music blaring so loud you can hardly hear yourself think
Source: trustpilot.com
