The Gym Group Bolton
Latest Reviews
The best gym in east London Plastow with full of facilities and needy clean with good staff and fully equipped with excellent equipment ❤️💪🏻
Source: trustpilot.com
I am really impressed by the cleanliness and tidiness by the staff.
Source: trustpilot.com
I go to the gym at South Sunderland.
The staff are always friendly and helpful. Andy the manager is so friendly and always smiling.
It is a great environment to work out in as other users help each other out. Sharing equipment and helping less able to change equipment settings, etc.
The equipment is clean and in good working condition.
The toilets and changing rooms are always clean and well stocked.
The membership prices for the gym are very reasonable as well.
I can highly recommend this gym to anyone thinking of joining.
The staff are always friendly and helpful. Andy the manager is so friendly and always smiling.
It is a great environment to work out in as other users help each other out. Sharing equipment and helping less able to change equipment settings, etc.
The equipment is clean and in good working condition.
The toilets and changing rooms are always clean and well stocked.
The membership prices for the gym are very reasonable as well.
I can highly recommend this gym to anyone thinking of joining.
Source: trustpilot.com
I noticed that my membership had been cancelled and wasn’t sure why, so I contacted customer service via live chat and spoke to Jamie. I was advised that the payment couldn’t be collected, despite no apparent attempt being made to take it. Understandably, I was quite frustrated, but Jamie was incredibly patient and understanding throughout.
Jamie kindly offered to stay online while I reinstated my membership and assured me that any discount I had would be applied. When I encountered difficulties reinstating it, Jamie went the extra mile by offering to email me personally so I could reply to the email chain once everything was completed.
I managed to reinstate my membership, and Jamie confirmed today that everything had been sorted, even extending my membership until January 2027!
Fantastic customer service from Jamie, who took ownership of the issue, showed genuine patience and made sure everything was resolved. Thank you, Jamie, for turning a frustrating experience into such a positive one!
Jamie kindly offered to stay online while I reinstated my membership and assured me that any discount I had would be applied. When I encountered difficulties reinstating it, Jamie went the extra mile by offering to email me personally so I could reply to the email chain once everything was completed.
I managed to reinstate my membership, and Jamie confirmed today that everything had been sorted, even extending my membership until January 2027!
Fantastic customer service from Jamie, who took ownership of the issue, showed genuine patience and made sure everything was resolved. Thank you, Jamie, for turning a frustrating experience into such a positive one!
Source: trustpilot.com
Good and chip..for workout and easy place to reached...
Source: google.com
Matt has been excellent since being here
Source: google.com
Had no problems really enjoyed the workout
Source: trustpilot.com
The bet in telford
Source: trustpilot.com
I have had a great tour at Acton The Gym Group. The staff name, MARTA was such an excellent help and support. Shared all the relevant information. Top class professional service given by her nd for that reason I want to change my man gym to Acton
Source: trustpilot.com
Tom âââââ she is very supportive
Source: trustpilot.com
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Really great experience with Lex Jetta He was friendly, professional and very helpful from the start. He took the time to help me properly and made everything easy and comfortable. You can tell he genuinely cares about helping people. Great guy and excellent service. Highly recommended! 💪
Really great experience with Lex Jetta He was friendly, professional and very helpful from the start. He took the time to help me properly and made everything easy and comfortable. You can tell he genuinely cares about helping people. Great guy and excellent service. Highly recommended! 💪
Source: trustpilot.com
The good:
The gym group near me (uxbridge) is very good. All three floors are very clean and well maintained. The equipment is modern and well looked after. Also the staff on site and very helpful and approachable.
The bad:
While their facilities are great, thier customer service is a joke. I recently had an incident where I had paid my monthly subscription but for whatever reason they didn't acknowledge it came though. Because of this they blocked my access. I then spent a week trying to use thier online chat bot which wasn't helpful. When I finally got through to a real person, which took 2 hours of waiting to respond. They were less than helpful. Unfortunately I had to repeat this process several times as occasionally i missed there response (2 hour wait time). I finally sent them evidence and they completly ignored it which meant I had resign up again.
Overall:
Great gyms, appalling customer service.
The gym group near me (uxbridge) is very good. All three floors are very clean and well maintained. The equipment is modern and well looked after. Also the staff on site and very helpful and approachable.
The bad:
While their facilities are great, thier customer service is a joke. I recently had an incident where I had paid my monthly subscription but for whatever reason they didn't acknowledge it came though. Because of this they blocked my access. I then spent a week trying to use thier online chat bot which wasn't helpful. When I finally got through to a real person, which took 2 hours of waiting to respond. They were less than helpful. Unfortunately I had to repeat this process several times as occasionally i missed there response (2 hour wait time). I finally sent them evidence and they completly ignored it which meant I had resign up again.
Overall:
Great gyms, appalling customer service.
Source: trustpilot.com
I joined a gym group two months ago. The atmosphere here is very good, and the staff is excellent too.
Source: trustpilot.com
Great price and brilliant equipment.
Staff are always friendly and approachable.
Staff are always friendly and approachable.
Source: trustpilot.com
Overall nice gym with friendly atmosphere. Gym closes quite frequently on short notice without explanation - I assume for maintenance but when I come back still looks the same. Music is too loud, should be turned now.
Source: google.com
I’m not sure if they’re trying to compete with other nightclubs in the area but recently when I’ve been coming in in the mornings the music is soooooooo loud I physically I’m having trouble concentrating and working out if I have my AirPods in I can’t hear my music that’s how loud the gym music is set and there’s no one here in the mornings to tell them to turn it down
There’s no number to call no email address to send to Talk to a team member at the Ilford Gym I understand that the sites are not always managed, but somebody has to turn the music on in the morning! Too much especially first thing in the morning who wants to come and work out at 7 am in the music blaring so loud you can hardly hear yourself think
There’s no number to call no email address to send to Talk to a team member at the Ilford Gym I understand that the sites are not always managed, but somebody has to turn the music on in the morning! Too much especially first thing in the morning who wants to come and work out at 7 am in the music blaring so loud you can hardly hear yourself think
Source: trustpilot.com
I visited the Lincoln gym this evening, what a great experience, Kieron was so accommodating, friendly and professional I explained it was my first visit to the gym as I normally train at sweet brier in Norwich , his customer service was exceptionally. Thank you Kieron you were brilliant 🙏
Source: trustpilot.com
A great place! Just a few months ago, I walked in for the first time, full of uncertainty. It was my first experience with a gym. The staff gave me plenty of great advice, as well as help and a workout plan. The gym itself is excellent—clean, and I feel safe even late at night. I recommend it to everyone!
Source: trustpilot.com
A great gym with great coaches. The gym is nice and clean and the classes are really good. I have been enjoying going there until I had issues with my membership and I found out that I can only get help from AI automated responses that ended up cancelling my membership. I have waited for two hours on the live chat for a human to speak with, with no luck. The app is glitched and I now can’t access the gym until the app works again so I can rejoin because my membership was cancelled due to a bad AI. I support using AI, but the gym group is such a bad example of the use of AI that a robot can mess up your enquiry and decide to cancel your membership without giving you any chance to speak with a human and despite all the enquiries I write on the live chat, their AI thinks that I want to cancel my membership. If I had a better gym in the area, I would have stopped coming here for this reason. It wasted my time and energy trying to sort out an issue that could have been sorted in few minutes if a human agent was available to help. Aah and the staff at the gym are the nicest people but can not help with any issues with your membership so your only option is to deal with AI and wait until a human decides to help you. And no phone number to call whatsoever.
Source: trustpilot.com
I have been a member of the Bath gym for nearly 2 years now. The location is very convenient (near the railway and bus station) and I regularly pop in before my commute home. The equipment is also OK.
There are several downsides though. The lockers are very small (if you are carrying a bag with your laptop, a few files and books, your office clothes, toiletries and a towel and your lunch). I usually need to use 2 of them. The changing rooms can also be quite untidy, i.e. people leave long hair behind and discard clothes (especially underwear, the Primark kind) on the floor.
Lately I have seen notices advising members not to use the toilets as changing cubicles but to use the showers instead. There are only 2 or 3 showers available (one of them is sometimes out of order).
Finally, on my last visit, the male cleaner repeatedly entered the changing rooms, each time shouting to ask if it was OK or if we were OK. I initially replied but that seemed to encourage him so he dropped in again and again. He didn't seem to be doing anything apart from checking that we were OK. Like part of his job duty is to help women change clothes or take a shower, or to offer spiritual comfort? I don't know whether he was trying to find a date, but the changing rooms in a gym isn't the best place to look. It felt really creepy and I started to feel actually scared for my safety, so did the other girl who was in there at one point (she was lesbian but I strongly advised her against telling him so, as this seems to turn some men on!)
For some reason, cleaners and security guards (at work, in shopping centers, at leisure places etc.) seem to be incels and to use their job to try and find a date. This makes me want to take my business elsewhere.
There are several downsides though. The lockers are very small (if you are carrying a bag with your laptop, a few files and books, your office clothes, toiletries and a towel and your lunch). I usually need to use 2 of them. The changing rooms can also be quite untidy, i.e. people leave long hair behind and discard clothes (especially underwear, the Primark kind) on the floor.
Lately I have seen notices advising members not to use the toilets as changing cubicles but to use the showers instead. There are only 2 or 3 showers available (one of them is sometimes out of order).
Finally, on my last visit, the male cleaner repeatedly entered the changing rooms, each time shouting to ask if it was OK or if we were OK. I initially replied but that seemed to encourage him so he dropped in again and again. He didn't seem to be doing anything apart from checking that we were OK. Like part of his job duty is to help women change clothes or take a shower, or to offer spiritual comfort? I don't know whether he was trying to find a date, but the changing rooms in a gym isn't the best place to look. It felt really creepy and I started to feel actually scared for my safety, so did the other girl who was in there at one point (she was lesbian but I strongly advised her against telling him so, as this seems to turn some men on!)
For some reason, cleaners and security guards (at work, in shopping centers, at leisure places etc.) seem to be incels and to use their job to try and find a date. This makes me want to take my business elsewhere.
Source: trustpilot.com
The toilets are frequently out of order. Last month, without any prior notice, the drinking water service stopped working, and even the water supply for hand washing and the toilets was unavailable.
I am disabled, and unfortunately the disabled parking spaces are often used by other people because the disabled parking signs and markings are not clearly visible.
In addition, many of the lockers are often locked with personal padlocks and effectively being used privately by individuals. This means other members are unable to use them. Although these issues have been raised with gym staff several times, no effective action appears to have been taken.
I am disabled, and unfortunately the disabled parking spaces are often used by other people because the disabled parking signs and markings are not clearly visible.
In addition, many of the lockers are often locked with personal padlocks and effectively being used privately by individuals. This means other members are unable to use them. Although these issues have been raised with gym staff several times, no effective action appears to have been taken.
Source: trustpilot.com
I am pleased with your service.
Source: trustpilot.com
Dawn if fantastic 😇
Source: trustpilot.com
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Fantastic gym with a great atmosphere!
I’m really happy with my experience at The Gym Group Kidderminster. The gym has a great atmosphere, plenty of equipment to choose from, and everything I need for a good workout. It’s a welcoming place where you can feel comfortable, whether you’re a beginner or have been training for a long time.
The staff are friendly, helpful and approachable, and the gym is a great place to stay motivated and work towards your fitness goals. I also appreciate being able to train at my own pace in a relaxed and friendly environment.
Overall, a great gym with good facilities, a positive atmosphere and excellent value for money. I would definitely recommend The Gym Group Kidderminster to anyone looking for a place to train! 💪😊
Fantastic gym with a great atmosphere!
I’m really happy with my experience at The Gym Group Kidderminster. The gym has a great atmosphere, plenty of equipment to choose from, and everything I need for a good workout. It’s a welcoming place where you can feel comfortable, whether you’re a beginner or have been training for a long time.
The staff are friendly, helpful and approachable, and the gym is a great place to stay motivated and work towards your fitness goals. I also appreciate being able to train at my own pace in a relaxed and friendly environment.
Overall, a great gym with good facilities, a positive atmosphere and excellent value for money. I would definitely recommend The Gym Group Kidderminster to anyone looking for a place to train! 💪😊
Source: trustpilot.com
This gym is amazing love the classes with dawn you feel amazing when you’ve done a class with her 😊 staff are very friendly and helpful always there when you need help or just a general chat would highly recommend this gym
Source: trustpilot.com
