I am pleased with your service.

Dawn if fantastic 😇

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Fantastic gym with a great atmosphere!

I’m really happy with my experience at The Gym Group Kidderminster. The gym has a great atmosphere, plenty of equipment to choose from, and everything I need for a good workout. It’s a welcoming place where you can feel comfortable, whether you’re a beginner or have been training for a long time.

The staff are friendly, helpful and approachable, and the gym is a great place to stay motivated and work towards your fitness goals. I also appreciate being able to train at my own pace in a relaxed and friendly environment.

Overall, a great gym with good facilities, a positive atmosphere and excellent value for money. I would definitely recommend The Gym Group Kidderminster to anyone looking for a place to train! 💪😊

This gym is amazing love the classes with dawn you feel amazing when you’ve done a class with her 😊 staff are very friendly and helpful always there when you need help or just a general chat would highly recommend this gym

The gym is exceptional and Jordan is an excellent member of staff.

I’ve been training at The Gym Group in Fratton for about a year now, and I’m really happy with it. The gym is excellent, the equipment’s great quality, and it’s always very clean. Since the recent refurbishment, it’s got even better, especially with the new women’s area and the additional equipment. It’s genuinely a really good gym, and I’d definitely recommend it.

Perfct gym best staff best people community best best gym macheanies evrythibg come to this gym turst

Lots of equipment for a 24/7 gym. Good etiquette, clean and enough weights for heavy loads. Lockers could be bigger though. And a lat pullover machine would be amazing. Very satisfied and would recommend.

I signed my twin boys up for an over 14 gym membership at the Sittingbourne gym at swallows leisure centre it has been excellent for them for the last year and a bit. I can't fault any of the staff, the guy that did the induction day was brilliant and my boys have had an all round positive experience. Now my boys are moving on and have started a 6th form in a different area, so no longer required their membership. It seems that given how punctual you need to be with cancelling, more seem to make it as difficult as possible to do this. I received one email back explaining that my boys needed to cancel their membership via their own email addresses, which they did and have not had any correspondence for just over a week. I have phoned the number to speak to someone about cancelling and have been placed on hold for up to 45 mins every day for the last week. This has been extremely frustrating as I do not want to pay another month when my kids won't be using the gym and I'm trying to get ahead of being charged. I have had no alternative but to cancel my direct debit, I'm in no mans land on this and can't waste anymore time trying to speak with someone to cancel.

Unfortunately, this kind of customer service is unacceptable and can potentially cause a lot of stress for people when money is a bit tighter these days.

I'm hoping they don't reinstate the direct debit as I will be furious considering I tried for a whole week to contact them. I'm self employed and don't have the time to sit on the phone all day trying to cancel a gym membership. Such a shame a positive experience on one side was working well and let down by the administrative side.

In a bizarre coincidence, I received an email shortly after submitting this review with helpful information and letting me know things have been resolved. I'll increase my score to 3 from 2 for that. Still much more improvement needed regarding other contact options though.

The Gym Group Watford


I’ve had an amazing experience at The Gym Group Watford. The atmosphere is really welcoming, and the equipment is top-notch. I especially want to mention Matt—he is incredibly knowledgeable, he took the time to answer all my questions, and he really helped me. I’d recommend this gym to anyone!”

I work out in this gym for lack of option, I do not like it, the staff is super poorly educated and does not solve anything, and the support even solves problems more you will always lose, I opted for the membership of their "Water," and spent 2 weeks trying to cancel through the app and the option did not appear, so I had to cancel talking to the support, but I still discounted and even paid the month I could no longer use because I had canceled, other people also reported the same problem, that is, they. They offer a month of free water but you can't cancel without first having to pay.

The best Gym in Coventry! 💪😉

I have been a member of the gym a few years now, and use the gym 3/4 times a week. However a few weeks ago I received a message on my bank statement requiring direct debit from a gym I didn’t recognise the name of? So I cancelled the direct debit. I then wondered if the gym was acting under another name? I looked on line for a phone number, NO PHONE NUMBER!! The next day I mentioned it to one of the O/T’s in the gym. He told me not to worry about it. I continued to use the gym and then had a weeks holiday, when I tried to enter the gym on my return I couldn’t gain access, my membership had been cancelled. When I went into the gym app on my phone it was asking me to rejoin, which I didn’t mind doing, what I was annoyed about was I had to pay another £15 rejoining fee! I thought this was very poor as you have no way we can contact you and I did report it to one of the O/T’s. I think this is just a way to make more money out of people, who are already finding it hard to manage with the cost of living!! I paid a months membership £18.99 plus £15 rejoining fee.

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Just wanted to give a little shout-out to Jimmy and the whole team at The Gym Group Five Ways Birmingham. Really good bunch of people and always happy to help whenever you’ve got a question or need anything.

I’ve been coming here for a while now and genuinely enjoy training here. The gym is clean, the equipment is well looked after and everything generally works as it should.

What I probably like most is the atmosphere. Everyone just comes in, gets on with their workout and does their own thing. You might see the same faces all the time without even knowing each other’s names... but there’s still that mutual respect. Everyone is there to train, no drama, no nonsense, and things just run smoothly.

We’re always quick to write a negative review when something goes wrong, so I think it’s only fair to give some credit when people are doing a good job as well. Keeping a busy 24-hour gym running, clean and organised can’t be easy.

So credit where it’s due — Jimmy and the team are doing a great job. Good gym, good atmosphere and a place I genuinely enjoy coming to.

Keep it up guys 💪

The actual gym experience is really good - clean, tidy, nice gear well looked after. Staff on site are great, shout out to Josh and Jordan in particular, and also Rashid who is always helpful.
The downside - the tech! Serious glitches impacting on access to the gym, freezing membership and payments, and when it breaks there's no help. The product team have work to do and I suggest a customer support team who actually respond. There's no phone contact option, and I note no reply to the email Jordan sent on Friday 28th August - a reply would be both polite and professional.
Front of house seriously let down by the back office.

The gym has recently expanded and has more machines and more quality kit. The gym is thoroughly cleaned, vacuumed and the ladies & changing rooms are also clean.

I did Personal Training on February 2026 and would definitely recommend Raihan Syed for his training method ; he was focused, polite and respectful and showed me how to use lots of different machines. I lost 3 kg in 1 month.

The staff are very approachable and friendly and do a great job.

The atmosphere is great & I enjoy my workouts there ( I went to Pure Gym before and left after a few months) so I highly recommend the Gym group with free classes & great Trainers and a easy booking system.

Ade Boyega is an outstanding personal trainer, genuinely 5-star. He’s knowledgeable, attentive, and takes real care in tailoring every session to what I need, including working carefully around my knee. Over two to three months I’ve seen real improvements in my strength and physique, and a lot of that comes down to how much he pays attention and pushes me the right way. If you’re looking for a trainer who’s professional, easy to work with, and actually invested in your results, Addy is the one to ask for.

As for the gym itself, it’s solid overall (4 stars) my only notes would be that it can get quite busy, with equipment and space sometimes stretched at peak times. Nothing that ruins the experience, but room to tighten up.

Dear Team,

I would like to share some very positive feedback about your new staff member at Feltham Gym, Magda
I am honestly amazed at how much one person can change. Since Magda joined, everything feels more organised and looked after. The weights are always back in their proper places, the gym is tidy, and you can always see her around, making sure everything is running smoothly.

She is like a fresh breath of air from the ocean positive, energetic and always present.Her attitude and attention to detail really make a difference to the atmosphere in the gym

Thank you for having Magda as part of the team. It is wonderful to see someone who clearly cares so much about the gym and its members.
Please pass on my thanks and appreciation to her. She is doing a fantastic job!

Kind regards,

Dariusz

Love the sessions with Ade. He makes you work but you’ll go back because they are fun!

Clean, good facilities and helpful staff

While the facilities at the Oxford branch are nice, well-kitted, and well-maintained, The Gym Group’s customer service is utterly appalling. They provide no contact phone number, forcing you onto an online chat where support takes hours to respond while expecting you to sit tethered to your computer waiting. It is an unbelievably frustrating experience that completely undermines an otherwise decent gym environment.

The best coach from this gym is Maria Papa she helped me to lose weight..I m very happy with her and her performance!! Highly recommended!

The gym is really accessible and inclusive to everyone. They have now got new machines fitted in there with more variety of classes including Hyrox classes too. There is a lovely team of people with some new faces who are eager to help.

Nice gym, clean place, lots of equipments.

The equipment the members are fantastic, but what makes this place special is Samone the trainers and other staff members. It just goes to show you can have a friendly place for everyone no matter your fitness level and feel comfortable. If you haven't been here to try it out I highly recommend it.