While the facilities at the Oxford branch are nice, well-kitted, and well-maintained, The Gym Group’s customer service is utterly appalling. They provide no contact phone number, forcing you onto an online chat where support takes hours to respond while expecting you to sit tethered to your computer waiting. It is an unbelievably frustrating experience that completely undermines an otherwise decent gym environment.

The best coach from this gym is Maria Papa she helped me to lose weight..I m very happy with her and her performance!! Highly recommended!

The gym is really accessible and inclusive to everyone. They have now got new machines fitted in there with more variety of classes including Hyrox classes too. There is a lovely team of people with some new faces who are eager to help.

Nice gym, clean place, lots of equipments.

The equipment the members are fantastic, but what makes this place special is Samone the trainers and other staff members. It just goes to show you can have a friendly place for everyone no matter your fitness level and feel comfortable. If you haven't been here to try it out I highly recommend it.

The gym is wickit clean people am realy nice been there since opend only thing is when dan was there all the dumb bells where in order all weight plates am mixt and all over the floor one machine is broken and hasnt got repaird yet apart from that its a very clean and friendly gym with happy faces

Josh (Greenhill) is an amazing PT !!! He really knows his stuff and is very professional. I truly recommend him !
Been doing PT with him for over a year now and I have seen undeniable changes in my body ! His approach to PT is very well thought, bespoke to you, progressive and massively delivers 👌
Now I look super toned, lost of lot of fat, built muscles and have very nice muscles definition ! Super happy! All the credit to him !

It’s been great experience working in the gym!

The Gym is very clean.I like spending time there.There are a lot of exercise machines there.I like spending time ,because I feel good there.

The encouragement someone gets by just reach the atmosphere of the gym, the welcoming staffs and people and the cleanliness of everything

Nice, clean, good condition equipment. Some wear is sometimes visible but they replace worn stuff frequently. Nice app too, they show when the gym is most busy. I go in the morning very early as I hate waiting for equipment and people waiting for me and it feels like I am frequently one of 5/6 in the massive gym.

I’m stood outside their gym in Plymouth. Signed up yesterday, and the 8 digit sign-in code they sent me doesn’t work. So I’m stood outside trying to get in and nobody pitches up for an hour.

My favourite Telford gym! Just had a refurb too! Awesome friendly staff and very clean! Highly recommended! Plus easy free parking.

I’ve really enjoyed training at The Gym Group Bolton. There’s a great variety of machines, the changing rooms and lockers are always clean, and the atmosphere is really welcoming.

The classes have been a big highlight for me and have really helped keep me motivated. I’ve especially enjoyed the sessions with Matt and Michael they’re both friendly, encouraging, and make the classes enjoyable.

Overall, it’s a great gym with lovely staff and a positive atmosphere. I’d definitely recommend it!

absolutely Fantastic gym, I don’t have nothing to said, I nice and friendly staff.

Normally would be 5 star but since the refurbishment in Horsham half the cross trainers seem to have disappeared and those left are so crammed together that elbows may knock with person next to you. Refurb definitely done with you get predominantly weight lifting group in mind

Great gym workers

Has everything i need, clean enough, affordable price

The best place to practice and the staff are great and always smiling. Thanks to the whole team

Every thing improving lift fix it and have a new machine

Decent gym, plenty of kit and free parking

Personally, the gym has everything I need to hit my goals. Mohammed has been great aswel.

I've had a fantastic experience training with Tannia at The Gym Kingsbury. She is incredibly kind, encouraging, and always brings such positive energy to every session. She creates a welcoming, judgment-free environment where everyone feels comfortable, regardless of their fitness level.

Tannia really takes the time to listen, understand your goals, and offer support every step of the way. Her enthusiasm is infectious, and she always motivates you to do your best while making the sessions enjoyable. I would highly recommend Tannia to anyone looking for a knowledgeable, supportive, and genuinely caring trainer!

I’ve been a member of The Gym Group in Eastbourne for several years, and I honestly couldn’t be happier with my experience.

A huge thank you goes to my personal trainer, Jose. He is incredibly knowledgeable, supportive, and genuinely invested in helping his clients succeed. His advice goes far beyond the gym floor, covering training techniques, nutrition, and how to build healthy, sustainable habits. Every PT session is enjoyable, motivating, and challenging in all the right ways. He knows exactly how to get the best out of you while making you feel encouraged and capable.

I also attend Jose’s Dance Fit classes, and they are absolutely fantastic. The routines are creative, fun, and engaging, providing an amazing workout while also giving your brain a real challenge. Learning the choreography is brilliant for memory and coordination, and every class leaves you feeling energised and smiling. It’s no surprise that the classes are so popular—everyone loves them, and Jose’s enthusiasm and positive attitude make them something to look forward to every week.

Thanks to Jose’s PT sessions and Dance Fit classes, I’m fitter now than I’ve ever been, and I’ve reached a level of fitness that I’m genuinely proud of. The benefits, both physically and mentally, have been enormous.

I’d also like to mention the rest of the team. The staff are always friendly, welcoming, and happy to help. Michelle Dunk’s Pump classes are excellent too—they’re challenging, well-structured, and a great addition to the timetable.

Overall, The Gym Group has been a fantastic place to train. The quality of the instructors, the welcoming atmosphere, and the variety of classes make it a gym I’d highly recommend. Thank you to everyone for creating such a positive and motivating environment!

I am visiting this gym since 4 years . I am taxi driver so have multi gym access. I visited many the gym groups like Feltham London , Birmingham and many others but I found cleanest gym , all weights equipment well organised staff always helpful of the gym group Raw dykes Road Leicester.
Manager Dilever her supervision is top so found it any day any time super clean ❤️❤️❤️❤️
I have my personal senior and experienced trainer Mo Rowe always enjoying training with Him